Front of property

Reviews of Hotel Atlantico Madrid

4 out of 5
Hotel Atlantico Madrid
Gran Via 38, Madrid, Madrid

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1338 out of 1548 reviews" "
Rating 8 - Good. 158 out of 1548 reviews" "
Rating 6 - Okay. 35 out of 1548 reviews" "
Rating 4 - Poor. 11 out of 1548 reviews" "
Rating 2 - Terrible. 6 out of 1548 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located, close to all major attractions. Beautiful huge room with an absolutely gorgeous bathroom. Comfortable bed and lots of storage space. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear ana.we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location, directly in Gran Via street, only to a few minutes from the main sights of the city.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

10/10 Excellent

Rafael

Travelled with family
.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear Rafael.Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Kathryn, East Longmeadow

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean room
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear Kathryn.Thank you for your review, it is appreciated.I am pleased you enjoyed your stay with us and found the room spacious enough and the cleanliness of a high standard.Thank you again and we look forward to welcoming your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Atlantico Madrid is a beautiful hotel. Our room was spacious, very comfortable bed, and large bathroom with 2 sinks. The hotel is centrally located, we could walk to all the places we wanted to see in Madrid, The only reason I gave the property 4 stars instead of 5 is that I would want future travelers to know we were on a very busy street, however the hotel is very sound-proof! It also had a very nice rooftop patio.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 23 Apr 2024
Dear Nancy.I am very pleased that you enjoyed your stay with us and you found the location directly in Gran Via street, only to a few minutes from the main sights of the city with easy access to all areas of Madrid. Being one of the main streets of the city means it being one of the busiest and most popular streets in Madrid. I'm glad that inside the hotel you didn't notice the outside hustle and bustle, since as many guests tell us, "the Atlántico hotel is an oasis in the center of the city".We are also glad your stay with us was comfortable and that you have been satisfied about the room and rooftop patio.Thank you for your honest observations and feedback.We very much hope to have the opportunity to welcome you back soon.Warmest regards,Eva García-Assistant Director

10/10 Excellent

Marie france

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location everything is around, clean room, housekeeping every day, i got there early they check in at 10 instead of 12pm that was nice of them.
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Marie france,Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Peggy.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards. Eva García. Assistant Director.

10/10 Excellent

Michele, toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, room had everything we needed and more, clean, comfy beds. Right on via, close to everything. Nothing I didn't like.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Michele.Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city.We really hope there'll be another chance to have you all here soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The front desk very nice and helpful. Room super clean. Even got little chocolate in the evening.
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Maritza.Thank you very much for your kind mention of our hotel and your patronage. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments about our location, room and cleanliness, as well as the smaill details as the chocolate in room. Hope to see you again in the near future. Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Atlantico was amazing in every way!
Stayed 3 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Daniel, Thank you very much for your review. We are glad that you have had an amazing stay at Hotel Atlantico.Hope to see you soon.Kind regards,Eva García-Assistant Director

10/10 Excellent

Micah Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly central location, with many Madrid attractions within walking distance. The Hotel was beautiful, grand and clean, with friendly service.
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Micah Anthony.Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a nice stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, our room was too rear so very quiet. Don’t let small reception area put you off - All staff very friendly & helpful. Our room was spacious and well equipped, as was bathroom. Can’t recommend enough
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Peter. Thank you very much for your great feedback, it really means a lot for our team and is much appreciated. We are more than pleased to hear that you enjoyed our location and your quiet room. We look forward to the pleasure of welcoming you back to Hotel Atlántico.Warmest regards, Eva García-Assistant Director

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I had a four night stay in a Superior room and was very impressed by the size and quality of the accommodation. After looking through some reviews about the street noise, I was worried that it would be a problem, but lowering the electric shutters helps muffle the sound. But honestly, after living in NYC, the traffic sounds were not much of am issue. Some of the pro’s for staying at Hotel Atlantic: easy access to transportation (metro/taxis), close to many of the local attractions, air conditioning works amazingly well, staff very friendly, and last, but not least, bilingual staff are very helpful with helping to navigate the local area. A few con’s that I found about this hotel is the plumbing… because in the shower the water kept filling the tub, no microwave in the room, and the “restaurant “ on the rooftop is more of a bar that sells appetizers. All in all, I would certainly stay here again.
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Michelle.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.Your feedback is very much appreciated and your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. Again, thanks for taking the time and have a great day!Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

TOMASZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear TOMASZ.Thank you for your Expedia review, it is appreciated.I am pleased you enjoyed your stay with us and found our cleanliness, location and staff to be of a high standard.Thank you again and we look forward to welcoming your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

Mónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, la atención fue fenomenal, la habitación muy cómoda y de buen tamaño. Súper recomendable
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Estimada Mónica. Gracias por compartir su experiencia en el Hotel Atlántico y por sus super-recomendaciones. Nos satisface saber que su estancia fue cómoda tanto por el servicio recibido como por nuestra ubicación.Esperamos su regreso.Un saludo,Eva García-Assistant Director

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fancy hotel for the price! Loved the room, service staff and cleanliness. The breakfast could be better quality food but everything else including the laundry service was superb.
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Martha.Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. With refrence to the breakfast, all your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. I hope we get to see you again in the near future. Thank you again. Best regards,Eva García-Assistant Director

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Adam. Thank you for posting your review here and for your business. We are happy that you had a good experience with us and you prove this with the highest rating in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very friendly & helpful. Room & service very good
Stayed 2 nights in Apr 2024
Response from Eva García-Assistant Director on 16 Apr 2024
Dear Paul,Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location, cleanliness room, service and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards,Eva García-Assistant Director

10/10 Excellent

Freddy, Tifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and great staff!
Stayed 6 nights in Apr 2024
Response from Eva García-Assistant Director on 10 Apr 2024
Dear Freddy.Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and staff services.It will be a pleasure to host you again in future. With best regards,Eva García-Assistant Director

10/10 Excellent

Marta, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the time I go to Madrid, I stay at this hotel. They make me feel like at home. Everything is perfect.
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 10 Apr 2024
Dear Marta.Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. To convey a genuine feeling of being in a home from home is exactly what we strive for so I'm delighted that you felt we delivered on this for you.Thank you for your nice review and comments.Sincerely,Eva García-Assistant Director

10/10 Excellent

youssef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location with reasonable price
Stayed 5 nights in Apr 2024
Response from Eva García-Assistant Director on 8 Apr 2024
Dear youssef. Thank you for your review it is appreciated.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you again and hopefully we shall be able to welcome your return.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

MARIA, guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 7 am from Miami and we were allowed to check in early. That really makes you feel welcomed. Room maintenance was excellent (Norma and Mercedes) kept our room fresh and clean. Will recommend and return. Great location!
Stayed 4 nights in Apr 2024
Response from Eva García-Assistant Director on 10 Apr 2024
Dear MARIA.Thanks for taking time to post your review of our hotel.W e do appreciate all the great comments. Thank you to highlight our service, cleanliness and maintenance in your review. We really appreciate your mention of Norma and Mercedes. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 8 Apr 2024
Dear Michael. Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear Juan,Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear you have had a nice stay with us. It will be a real pleasure for us to host you in our hotel again. With kind regards,Eva García-Assistant Director

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si volviera escogería el mismo lugar. Sugiero que el desayuno sea más variado y con opciones más típicas de España. Aunque no fue tan molesto en las noches se escuchaban las sirenas de los vehículos haciendo sentir el área en ocasiones un poco ruidosa.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Estimada Amelia. Gracias por su alta puntuación y por informarnos que si vuelve a Madrid nos elegiría de nuevo para su alojamiento. Le pedimos disculpas si el desayuno no estuvo a la altura de sus expectativas. Aunque nuestras ventanas están insonorizadas, a veces es muy difícil eliminar por completo el ruido exterior ya que como pudo comprobar el hotel está situado en una calle principal, muy transitada, de Madrid. Si tiene un sueño ligero, le sugiero que solicite una habitación interior en su próxima visita. Su opinión es muy importante para nosotros y puede estar seguro que utilizaremos sus comentarios para procurar mejorar este servicio. Hasta pronto. Un saludo, Eva García-Assistant Director

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff let us check in hours before time just arriving from airport. Welcoming stuff at front desk and restaurant. Very helpful with i formation
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 3 Apr 2024
Dear Cesar, Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico.Best regards,Eva García-Assistant Director

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right on gran via, very lively shopping area. My room was tidied each day and chocolates left on my pillow. Definitely recommend.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear Jane.Thank you for your nice review, your stay with us and your recommendation. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon!!! Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 3 Apr 2024
Dear Jessica.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our hotel. Your score is very important to us to encourage our staff and ourselves. We look forward to hosting you again.Thank you very much again for your time. Best regards. Eva García. Assistant Director.

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street is a bit noisy. The rooms are very nice, though. There are pretty terraces on the top floor. The staff is great. We went to Barcelona for 3 days and kept one of our suitcases with the hotel, which was very convenient.
Stayed 1 night in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear Mariya.Thank you for your nice words with reference your stay at our hotel Hotel Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve our quality and services for our guests. We look forward to hosting you again. Best regards.Eva Garcia-Assistant Director

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, Gran Via right outside hotel. Incredible roof top view. Excellent check in, smooth and easy, friendly staff. Close to everything in Madrid.
Stayed 4 nights in Feb 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Hello Jose.Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location and roof top terrace. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Tasaddooque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 3 Apr 2024
Dear Tasaddooque. We appreciated very much for taking the time to inform your valuable assessment and for your business. Although "No comments" in your review, it is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

Pablo

Stayed 1 night in Mar 2024
Response from Eva García-Assistant Director on 22 Apr 2024
Dear Pablo. We appreciated very much for taking the time to inform your valuable assessment and for your business. It is glad to know you had a good experience with us and you prove this with the highest ratings in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the shopping district on Gran Vía. Beautiful rooms (a bit small compared to US) with large French doors and big windows facing the Gran Vía. Staff was attentive and room cleaning happened quickly when asked. Also not too expensive for the area. Excellent place. Will be back.
Stayed 1 night in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear David, we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment.We are glad your stay with us was comfortable and that you have been satisfied about our location, cleanliness, and staff services.We hope there'll be another chance to host you, in the meantime please accept ourWarmest regards.Eva García-Assistant Director

8/10 Good

Sally, Burton On Trent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the main drag thro central Madrid. Super access to shops and restaurants. Rooms were clean. The front rooms were noisy - who knew the bus shelter needed jet washing at 2am! If you want quiet stay somewhere else!
Stayed 4 nights in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear Sally. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. With reference to the noise, although our windows are soundproof, sometimes is very difficult to remove completetly the exterior noise since as you know the hotel is located in a busy main road of Madrid. If you are a light sleeper, I suggest ask for an interior room.Thank you for taking the time to share your experience.Yours sincerely,Eva Garcia-Assistant Director

6/10 Okay

Maricruz, Chino

Travelled with family
The room didn’t have air condition and it was 68 degrees and the beds were not comfortable at all and we slept with the windows open but it was still warm and noisy
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 5 Apr 2024
Dear Maricruz.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Regarding the heating/cooling, please note by local laws and due the ecologic rules we can only switch on the air conditioning if the heating is switch off. Currently the temperature goes up and down. Noon and early in the morning are hot and at night the temperature drops a lot. Due this, it is difficult to satisfy all the customers with the temperature.Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Eva Garcia-Assistant Director

10/10 Excellent

Laura Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was safe, clean, centrally located. Staff was very helpful and professional. Be preparred for city noise but worth the ear plugs.
Stayed 10 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Laura Jean. Thanks for taking time to post your review of our hotel.We do appreciate all the great comments about our location, safety and cleanliness. . Thank you also for your mention of the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

8/10 Good

ragland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location but very noisy location
Stayed 8 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear ragland.Many thanks for your comments regarding our location and staff during your visit. With reference to the noise, although our windows are soundproof, sometimes is very difficult to remove completetly the exterior noise since as you know the hotel is located in a busy main road of Madrid. If you are a light sleeper, I suggest ask for an interior room.Thank you for taking the time to share your experience.Yours sincerely,Eva Garcia-Assistant Director

10/10 Excellent

itai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, the best location, clean spacious room, on a main street but quiet, amazing reception staff.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear itai.We are pleased you enjoyed your recent stay with Hotel Atlántico. With all the choices of places to stay in Madrid we are most honoured you choose us. Your compliments of our location, cleanliness, room and services are very much appreciated as well our reception staff service, is greatly pleasant.Thank you for taking the time to write a review and we look forward to your return.Kind regards,Eva García-Assistant Director

8/10 Good

Beatriz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should have specified well the amount of people that can stay in a room because when you get the hotel they make you pay more for an extra person.
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Beatriz.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.I apologize for the misunderstanding but when making your reservation, it show the number of people in the room, before the confirmation. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.Best regards,Eva Garcia-Assistant Director

8/10 Good

Mark, South Elgin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and staff, but I think we should have been put in a room where the construction work wasn't so bothersome. We came there to relax, not to listen to power tools running during the day and into the late evening.
Stayed 13 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Mark.Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The construction noise is from the adjacent building, unrelated to the hotel, so we cannot prevent noise during authorized hours.Sorry for the inconveniences. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities
Loved it!!! Keep up the good work
Stayed 4 nights in Mar 2024
Response from Eva García-Assistant Director on 22 Mar 2024
Dear Richard.Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a nice stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.Kind regards,Eva García-Assistant Director

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an excellent value. An incredibly well decorated spot very centrally located. The staff was excellent. Don't miss the breakfast buffet!
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Mark.Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, breakfast and value. Thank you also for your mention about the hotel staff. I have shared your kind words with them.I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director

10/10 Excellent

Leonardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was conveniently located in the middle of the city. Everything was within walking distance.
Stayed 6 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Leonardo.Thank you very much for your lovely comment. We are very pleased to read that you have enjoyed our central location which we know how important is to make easier visiting the city.We really hope there'll be another chance to have you all here soon.Best regards, Eva García-Assistant Director

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 10 Apr 2024
Dear Ming. Truly appreciate your survey. With your high score we understand that we met all expectations. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the middle of Madrid so most sites are in walking distance. Really friendly staff and the roof terrace is wonderful to sit and watch the city from. My only criticism would be there is no kettle in the room but complimentary coffee/tea at the restaurant and roof terrace, great but I do like a coffee as soon as I get up. Would definitely recommend and would stay here again if we visit again.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear John,we would like to thank you very much for your wonderful comments but also for your useful remarks.We are very happy and proud that you liked the hotel, our location and particularly the service provided by the staff. I apologize for not exceeding your expectations regarding the coffee/tea maker facilities in room. Please note we have some kettles on request at the front desk. We really appreciate your feedback which constantly help us in improving our standards and the service to our guests. We very much hope to have the opportunity to welcome you back soon and do it better.Kind regards,Eva García-Assistant Director

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, intimate, front desk and breakfast service. Very clean and ideal pedestrian location, downtown.
Stayed 3 nights in Mar 2024
Response from Eva García-Assistant Director on 27 Mar 2024
Dear Lisa. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you to highlight the cleanliness in your review.I will share your comments with the front desk and breakfast staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards.Eva Garcia-Assistant Director

8/10 Good

CONNIE, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good location, good breakfast No coffee/ tea option in the room makes it NOT convenient
Stayed 2 nights in Mar 2024
Response from Eva García-Assistant Director on 18 Mar 2024
Dear CONNIE.Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for your honest observations and feedback. Please accept our sincere apologies for the discomfort that the inconveniences included in your review may have caused. I apologize for the inconvenience during your stay and hope to see you during your next visit.Sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I really loved the room, it had everything you need and more. The bed excellent , pillows very confortable, the batbroom has everything you need....The only thing that I would claim is that you can hear the police sirens at night. Excellent stay!
Stayed 1 night in Mar 2024
Response from Eva García-Assistant Director on 18 Mar 2024
Dear Claudia,we'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment. We are glad your stay with us was comfortable. With reference to police sirens at night, although our windows are soundproof, sometimes is very difficult to remove completetly the exterior noise since as you know the hotel is located in a busy main road of Madrid. If you are a light sleeper, I suggest ask for an interior room in your next stay!Thank you for taking the time to share your experience.Yours sincerely,Eva Garcia-Assistant Director

10/10 Excellent

Dion

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth stay here. It's always great.
Stayed 5 nights in Mar 2024
Response from Eva García-Assistant Director on 18 Mar 2024
Dear Dion. Thank you for choosing Hotel Atlántico every time you visit Madrid. When customers want to return, it is because they have been satisfied during the previous stay. I appreciate to know you have had a great stay with us.Thank you again and hopefully we shall be able to welcome your return for your fifth stay.Yours sincerely,Eva García-Assistant Director

10/10 Excellent

gilbert oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location
Stayed 7 nights in Mar 2024
Response from Eva García-Assistant Director on 18 Mar 2024
Dear gilbert oscar, thank you so much for your kind review. We are very glad that you have had a great stay at Hotel Atlantico and that you were especially pleased with our location in the heart of Madrid. We look forward to seeing you again on your next visit to our city.Kind regards,Eva García-Assistant Director

10/10 Excellent

Luis G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Madrid and we opted to stay at the Hotel Atlántico. It was the best choice I could have made. Beautiful hotelwith excellent staff. We would go up to the terrace for a night cap and the service was excellent. I would stay here again without hesitation.
Stayed 6 nights in Mar 2024
Response from Eva García-Assistant Director on 18 Mar 2024
Dear Luis G,thank you for choosing the Hotel Atlántico for your first visit to Madrid and for sharing with other travellers your kind opinion about our hotel, staff and services.It will be a pleasure to host you again in future. With best regards.Eva García-Assistant Director