Reception

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 262 reviews" "
Rating 8 - Good. 110 out of 262 reviews" "
Rating 6 - Okay. 46 out of 262 reviews" "
Rating 4 - Poor. 12 out of 262 reviews" "
Rating 2 - Terrible. 5 out of 262 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lianet

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena estancia.
Stayed 3 nights in Apr 2024

6/10 Okay

Craig, Vancouver

Travelled with partner
Liked: Staff & service
Fantastic location steps away from Puerta del Sol. Great price, clean and was suitable for our one night stay. Be aware, the rooms are dated and you can hear the trains/metro as they pass under the property.
Stayed 1 night in Nov 2023

6/10 Okay

shelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel Victoria ll
the location was pretty good, though room was extremely small, requested a double be and got 2 singles,when traveling with lots of luggage room size is imperative, lady on the desk seemed to be quite perturbed,
Stayed 1 night in Nov 2023
Response from I on 15 Nov 2023
Thanks for the comment. We are very sorry that we were not able to assign you a larger room due to high occupancy and that your reservation was at the last minute. The staff is very honest, responsible people and sometimes a little agitated by the volume of occupancy we have.All the staff are very sensible, you can rest easy.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dean

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff were friendly, it was easy to find, and nice central location. The room itself was small, but clean and quite. A hook in the bathroom to hang clothes would be nice but that is a very minor item. Would stay here again.
Stayed 1 night in Oct 2023

8/10 Good

María José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Laura

Liked: Staff & service, room comfort
The staff was very nice, but I saw two large insects and I am quite sure they are cucarachas/roaches. I did tell the receptionist and I hope they have resolved the issue. The area is very central and fun.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

4/10 Poor

PHILIP E

Stayed 1 night in Jun 2023

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Feb 2023

10/10 Excellent

Anna

Stayed 2 nights in Sep 2022

10/10 Excellent

Zuheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in a Hostal and I have no complaints about this one. Location is amazing
Stayed 1 night in Aug 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good value for your money and well situated! Will come back for sure
Stayed 1 night in Jul 2022

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Irena

Liked: Cleanliness
Beware room 226....!
My room faced on to a courtyard. The first night the room was very hot, I had the window open. At around 2am a dog started barking then someone started shouting this happened again an hour later. The next night the people on the third floor, continued having a discussion around 1.45am for over two hours....On the next night I could not sleep as there were a variety of sounds eg moving furniture etc I phoned reception each night and although they sounded sympathetic I was not offered a quieter room. As I was not able to sleep my stay was ruined, I was exhausted all the time! When I checked in I specified I wanted a quiet rooom!
Stayed 4 nights in Apr 2022

10/10 Excellent

Kathryn

Stayed 2 nights in Mar 2022

8/10 Good

Mark

Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Jeremy

Liked: Staff & service
Great value, but serious drawbacks.
Very economically priced accommodations for such a central location - right at Plaza Del Sol. Unfortunately you have to be buzzed in both at the main entrance and again at your floor level in order to access your room. In addition there are many stairs to climb, so not for anyone with mobility issues.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, room looks like pics!
My stay good, this place is in the center of everything! Plaza Mayor, Gran Vía, metros and Palace were all walking distance away. The room was clean just like the pics, we were on the 5th floor near a window which I know I requested because I wanted to see the street but next time I would ask for a room more indoors. It did get loud on the weekend and a concert on puerta del sol didn’t make it better for us. Overall I’m satisfied with our stay you get your money’s worth and basic necessities.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. We enjoyed our stay.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the small room was ok because I am a solo traveler plus I have my own private bathroom and the bed was confortable and not to small. My room was very quiet because it was in the back (407). Location was perfect, close to the main site. I did walk to every place. Also is a lot of restaurants and tapas. My complaints about the Hostel Victoria is that there wete people smoking the stupid electric cigarettes inside the floor And I am very allergic to that quimic and I was caught all the time, plus my neighbors were very noisy and I can hear everything. Beside that I had a wonderful time in Madrid. If I return, probably I will stay again in Hostel Victoria.
Stayed 7 nights in Sep 2019

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Great budget accommodation in central Madrid
The staff were very helpful. The Hostal is extremely well situated. Walking distance to museums and shopping.
Stayed 4 nights in Aug 2019

8/10 Good

Veronica

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room was extremely small. Had to walk around the bed sideways. The window opened to backyard with no light and foul odors. The location of the property was excellent. Close to center of Madrid and many shops and restaurants.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is downtown. It is a little bit noisy but if you dont want any noise at all, then stay in a vineyard. Here it is fine, eventhough there was a big party outside i was able to sleep after closing the window. Location is perfect everything is walking or subway distance. I'd stay again here for sure.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a descent hotel.
The hotel was descent for the price and if I would visite Madrid I will stay there again because if it's location.
Stayed 2 nights in Apr 2019

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for a solo traveler on budget
Best place for a solo traveler on budget. Less than a minute walk from Sol station. The staff was super helpful. Make sure to know that you will have to check in at Hostal Victoria #1 and you will have ring the bell every time you want to be let in. I'd go back here in Madrid. This place can get loud at night due do its location in the center but I have no complaint. Cozy and clean room.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located; closed to a Metro station. Friendly staff and clean place. I also felt safe.
Stayed 4 nights in Dec 2018

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

2/10 Terrible

Steve, Victoria 2 Madrid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only good thing was location. Toilet broken and whole bathroom too small even to sit on toilet. Lower than 1 star
Stayed 3 nights in Oct 2018

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, convenient
The place was excellent for the price. The location is just a few feet from the exact center of Spain. It’s incredibly convenient, clean and the staff was nice and efficient. The room was very small and not fancy if that matters to you. But it was well kept and attractive.
Stayed 1 night in Aug 2018

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great. Very close to Sol station.
Stayed 2 nights in Aug 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price and location
I wanted a clean place centrally located. The room and bathroom were immaculate. It’s just a few meters from the exact center Madrid, Puerta del Sol. The staff was pleasant and efficient. My room was small if that matters to you, but it was comfortable with a safe, refrigerator and TV.
Stayed 2 nights in Aug 2018

8/10 Good

Char, LA, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Safe, Clean, 5 nights
Room 409. I'm average size. CLEAN. SMALL ROOM, I got used to it.. Tall people over 5'9"may have issues. SMELLS humid/ moldy, I believe due to lack of ventilation in bathroom...I got used to it. Keep window open during the day. BATHROOM was like 5x6 feet- super small. Mini half sized bathtub that probably isn't supposed to be used as tub, but good for soaking feet. HOT WATER works-long showers :) . BED comfortable enough for me to sleep (I'm a light sleeper) YET a weird long pillow that is for two people. FRIDGE is small and works. VIEW of side street/federal building, Little balcony, you could see the Main square and excitement (noisy tourists) WIFI works great, bring your own outlet transformer the one they gave me didn't seem to work well/ Or something weird with electricity, my phone would charge for awhile, the thing got hot and stopped then turned on again. TV small but only Novelas on anyways. WALLS i guess thin cuz we could hear neighbor shower. HEATER works, nice and warm (it was cold outside). PEOPLE partied big time outside so I slept with eye mask and ear plugs. Pizza down stairs, Express mini mart up the street (get your water and snacks there). Expensive shopping area like Apple store/ MAC cosmetics. Walking distance to Palace. Be careful with Taxi drivers I got ripped off once (aside from the Airport taxis)
Stayed 5 nights in Jun 2018

6/10 Okay

Claes

Liked: Cleanliness

4/10 Poor

Geoff, Palma

No internet for 12 hours?
I missed my flight home and had to find a hotel at the last minute. Yes price was an issue because this was an 'added cost' to my journey. The girl at the counter was helpful but there was no internet from the time I checked in at 9pm until I left at 7am. Therefore I could not connect with anyone and more importantly confirm my new flight. A hotel in this day and age that cannot offer reliable internet is not worth staying at because we all need to be connected and I was totally disconnected.
Stayed 1 night in Sep 2017
Response from Ivana on 16 Sept 2017
We are very sorry we had a technical problem. It was fixed as soon as possible. Sometimes things stop working despite our effort to solve it as soon as possible. Apologise for the inconvenience casuses.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid City Break
Fine for a city break - small room, very clean, comfy bed, good AC, great location
Stayed 5 nights in Jun 2017

6/10 Okay

Breandán

Liked: Cleanliness
Disliked: Room comfort
Great location near amenities but can be noisy
The hostel is over two buildings, so don't be surprised is you check in and then be directed back onto the street to an adjoining building. That's no big deal, but good to know. The nearby Puerta del Sol is a great reference point for all visitors to Madrid, which is a wonderful city. You might also bring ear plugs, as some rooms face on to the street.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, but very small room.
The hotel is located in the historical district right off of Calle Mayor (the main street) and right next to the Sol metro station. The parking that is offered for a fee is in a parking garage about a 7 minute walk away. The reception desk is located in Hotel Victoria I (a few doors down), which was confusing, but the staff person spoke decent English. The room (and bathroom) was very small, but it was clean and sufficient for one night.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very clean, safe, and great location walking distance to everything. First time in a hostal and it was wonderful. Totally recommend to anyone.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was a very noisy area, but I imagine the central location would be more important to some people It was difficult to find, the Reception being in a dfferent building from the room Not welcoming

2/10 Terrible

kitty, Toronto, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities
NO ELEVATOR MUST SURE TO BOOK VICTOR I
-very noisy since it is very close to each other -make sure to book the Victoria I , it is just next bldg -we had the communication problem since they are not speaking English -NO ELEVATOR IN VICTORIA II

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Potentially shocking
Being woken with water dripping through the light fitting in the ceiling onto the bed on the first morning was not good. The staff were reluctant to provide an alternative room even though the light fitting was potentially dangerous and the room was unusable. Organising the move was slow. The cleaner was put under unnecessary stress because of this but she coped admirably and I couldn't thank her enough. However, the adage you get what you pay for comes to mind ... ! The free wifi did not work properly - as the router did not seem to have been rebooted for a while - and the TV in the second room only functioned with about four (of 30-plus) channels. Paying a little more another time could bring disproportionate benefits!

8/10 Good

smadar, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and well-equipped hotel is very close t
A good experience, overall we enjoyed staying at the hotel and in a good location.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Adequate budget option with no frills
Good budget option in the centre of town. Room is basic but adequate. If rooms at the back of the building are taken you don't have a noise issue but there is no view. Bathroom was tiny and mouldy. They could not give us an iron across the 4 days we stayed there saying they weren't aware which guest had it so poor service on their part for this. Other than that rest of the stay was fine.