Front of property

Reviews of Hostal El Pilar

2 out of 5
Hostal El Pilar
Calle de las Carretas, 13, Madrid, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 354 reviews" "
Rating 8 - Good. 137 out of 354 reviews" "
Rating 6 - Okay. 52 out of 354 reviews" "
Rating 4 - Poor. 27 out of 354 reviews" "
Rating 2 - Terrible. 17 out of 354 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 2 nights in Apr 2024

8/10 Good

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad en sí está súper céntrica con muy buena ubicación. La cama un poco dura y el hecho que sea una sola almohada larga lo hace un poco incómodo pero por el resto todo súper.
Stayed 4 nights in Mar 2024

8/10 Good

Guillermo, Alajuela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall good stay great value for product convenient located with many options for shopping dinning and metro
Stayed 3 nights in Mar 2024
Response from Hostal El Pilar on 1 Apr 2024
Hello.We appreciate that you have published your comments and rating about our property.See you soon and greetings.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly and my stay was good overall. My room was very small, especially the bathroom, and airless (no window).
Stayed 2 nights in Mar 2024
Response from Hostal El Pilar on 1 Apr 2024
Hello.We appreciate your very positive comments. Normally bathrooms do not usually have a window, but not the rooms that have a window and air conditioning.All the best.

10/10 Excellent

Ada

Stayed 4 nights in Mar 2024

6/10 Okay

Alfonso

Travelled with group
Liked: Cleanliness, staff & service
The location of the hostal was very central to all major attractions. Felt safe at all times.
Stayed 1 night in Nov 2023
Response from Hostal El Pilar on 5 Dec 2023
Hello.We appreciate you posting your very positive review.Greetings and see you soon.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
The cutest place to stay- right in the heart of the city next to lots of shopping and restaurants and metro stops. Clean, easily accessible, nice hosts. Me and my 2 daughters got a room with 3 single beds and a bathroom. The price was great and we loved everything about it.
Stayed 1 night in Oct 2023
Response from Hostal El Pilar on 2 Dec 2023
Hello.Thank you very much for publishing your very positive evaluation of our accommodation as well as the staff that serves it. With this you help us to continue working.All the best.

2/10 Terrible

Walmir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
Extremely small room. Incredible tine bathroom Very dirty floor Bad closing smell so bad Very and ugly building
Stayed 2 nights in Oct 2023
Response from Hostal El Pilar on 30 Oct 2023
Hello.We are very sorry that you did not enjoy your stay as much as you would have liked. However, that is not a reason to cast slander about our accommodation, everything you publish here is totally false. It seems that your purpose is to discredit us, probably for not having been able to enjoy services for which you have not paid, thinking that you are staying in a 5-star establishment. No one who reads your opinions can believe it.All the best.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Hostal El Pilar on 16 Oct 2023
Hola.Muchas gracias por publicar tu valoración, esperamos que estés disfrutando de tu estancia en Madrid.Un saludo.

6/10 Okay

allison

Liked: Cleanliness, staff & service
Disliked: Amenities
Great subway stop
Stayed 3 nights in Oct 2023
Response from Hostal El Pilar on 12 Oct 2023
Hello.I think, or rather I hope, that you have been confused and are evaluating the metro station that is next to our accommodation. I'm glad you like it.Thank you.

8/10 Good

Chung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 4 nights in Sep 2023
Response from Hostal El Pilar on 4 Oct 2023
Hello.Thank you for posting your very positive comments about our accommodation.Greetings.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hostal is centrally located within walking distance to the main attractions in Madrid. They keep the place fairly tidy. Rooms are small but it is all you need since you will be mainly out and about enjoying what Madrid has to offer. Room pluses are the excellent shower water pressure and comfortable mattresses. Main cons are the noise from downstairs bars and cafeterias but the room windows cancel out most of it though. Overall, i will definitely recommend this place if you want to stay in the middle of the action in Madrid.
Stayed 3 nights in Sep 2023
Response from Hostal El Pilar on 2 Oct 2023
Hello.We appreciate you posting your comments. It has been a pleasure to serve you. The excellent location of our hostel is the main reason for the small noises that may have disturbed you, since we are in the very center of Madrid.Greetings.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. All points of interests in the city are within walking distance. We felt very safe.
Stayed 9 nights in Jul 2023
Response from Hostal El Pilar on 4 Aug 2023
Hello.Thank you very much for posting your comments. We hope to see you again on your next trip to our city. Greetings.

10/10 Excellent

Goran, Podgorica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family spent three night at this hostel. It is located in the city center, within walking distance from most attractions. Staff was very kind and polite. Room was small but clean. The only thing I didn’t like was wifi. I strongly recommend this hostel for short stay in Madrid.
Stayed 3 nights in Jul 2023
Response from Hostal El Pilar on 10 Jul 2023
Hello.We greatly appreciate your very favorable comments. If you had told us that there were problems with the Wi-Fi during your stay, we would have done what was necessary to solve it. In any case, it has been a pleasure serving you.All the best.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Hostal located right in the centre of Madrid, but I had a room in the back, so couldn't hear any noise from outside. All in all, for budget accommodation this hostal is very satisfactory.
Stayed 3 nights in Jun 2023
Response from Hostal El Pilar on 22 Jun 2023
Hello.Thank you for posting your comments and rating with the highest score. See you on your next trip to Madrid.Greetings.

8/10 Good

Elsje

Liked: Cleanliness, property conditions & facilities, room comfort
Honest & Mixed Review
PROS: Great, awesome location! Gentleman working the desk in the morning was very friendly and helpful. Clean room. CONS: The woman at the desk at check-in was HORRIBLE. Very rude, unpleasant, unfriendly, NO smile ever. She started my first Madrid experience on a negative note. She made me regret booking at this location. Room was on the small side, especially the bathroom, but for one night was perfect. (The hotel street is not accessible by vehicle. You will have to hand carry luggage down that street. No big deal if it's not raining, whch it was.)
Stayed 1 night in Jun 2023
Response from Hostal El Pilar on 19 Jun 2023
Hello.We are very sorry that your stay was not as pleasant as you expected. We consider your experience at reception to have been something specific, it is not going to be enough to regret booking just because you did not receive a smile from the receptionist, you should value some more aspect... from here it seems that everything is a problem , size of the room, situation of the hostel in a pedestrian zone, the rain, etc... Even so, we received an 8 out of 10 from you, it seems that we have not done everything so badly. In any case, we appreciate your comments.All the best.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Position is fantastic. Basic, but we knew that when we booked being a hostal. Everything you actually need was there. Clean and tidy, cleaners good. All staff very friendly and helpfull. We enjoyed our stay.
Stayed 4 nights in May 2023
Response from Hostal El Pilar on 30 May 2023
Hello.Thank you very much for posting your comments and rating with maximum score about our accommodation. A pleasure to have served you.All the best.

8/10 Good

Chan Kei, Newnan

Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2023
Response from Hostal El Pilar on 9 Apr 2023
Hello.Thank you for evaluating us so positively. Regards and until next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good,basic accommodation, for my overnight stay. Good value for money.
Stayed 1 night in Mar 2023
Response from Hostal El Pilar on 28 Mar 2023
Hello.Thank you for posting your favorable review and comments.All the best.

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2023
Response from Hostal El Pilar on 31 Jan 2023
Hola.Gracias por publicar tu valoración tan positiva sobre Hostal El Pilar. Hasta pronto.

2/10 Terrible

Beverly

Response from Hostal El Pilar on 2 Dec 2023
Hola.Como podeis comprobar el resto de clientes que publican sus puntuaciones, la gran mayoría de forma positiva, nos hace mención a alguno o todos los aspectos que les han llevado a hacerlo de esa manera. En este caso nada de eso aparece aquí lo que nos lleva a la nula credibilidad del mismo.Gracias.

10/10 Excellent

Pak Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Hostal El Pilar on 17 Oct 2022
Hola.Muchas gracias por hacernos llegar tu valoración tan positiva sobre nuestro alojamiento.Un saludo.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY OF MY LIFE, Fraud, Dirt, and Rudeness
I don't know how to explain everything that is wrong with this hotel, from the rooms to the staff. I will try my best. The room was dirty. When you check-in, you have the immediate sense that something is wrong. You have to be buzzed in from the first floor, but the staff will often take their sweet time and you, as I was, will be left waiting for ten minutes or longer. You must be buzzed in each, and every time you leave the hotel and wish to reenter. And then when you enter, the reception will tell you that they want you to send the "official reservation" from your email, even if it were already paid for and even after you show them your ID. The reason for this I found out later is they want to try to access your credit card info to charge you again. This happened to me when they tried to charge my card without me knowing it a second time. In addition to that, the staff is extremely rude. I know it is a cheap hotel, but if you ask them even a simple question, they will stare at you like you are from another planet and probably won't even listen to you. I had this happen multiple times with the Venezuelan man who was working at reception. He was the rudest man I had ever met in my life. And also, I had reserved a larger room for quite a bit of money, but they refused to place me in that room and only gave me a smaller one. I ended up taking it as all of the hotels were booked, and I was tired after coming from an international flight. But they didn't refund my money.
Stayed 3 nights in Oct 2022
Response from Hostal El Pilar on 14 Oct 2022
Hola.Creo que es la reseña con mas mentiras y falsedades que hemos recibido en todos los años que llevamos en este establecimiento. Un cliente totalmente borracho desde primera hora de la mañana hasta el final del día, que nunca sabemos cuando era ya que empalmaba con la borrachera del día siguiente, tratando de acceder a su habitación con otras personas que no estaban hospedadas aquí y de dudosa reputación por expresarlo de manera lo mas elegante posible, que no atendía a razones ni explicaciones de ningún tipo a pesar de tratarle con toda la paciencia del mundo. El trato con este huesped ha sido impecable desde el primer momento hasta su salida del establecimiento pero debido a su estado constante de borrachera es lógico que no se acuerde de nada. Ni hay suciedad en la habitación, ni se ha tratado de acceder a datos de su tarjeta como presume ni otras muchas mentiras que relata. Es cliente digno de denuncia en la comisaría de policia y no dudo que sería detenido, dado su habitual estado de embriaguez, si no fuera por que ya ha regresado a su residencia habitual.

4/10 Poor

Rosa

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 5 nights in Aug 2022

8/10 Good

Keylin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, amazing price
Stayed 4 nights in Jul 2022
Response from Hostal El Pilar on 21 Aug 2022
Hello.Thank you for posting your comments and such a positive assessment of Hostal El Pilar.All the best.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
A very friendly reception with lots of information that helped me to find out options for my stay in Madrid. Quiet and very clean comfortable and centric location
Stayed 2 nights in Jun 2022
Response from Hostal El Pilar on 22 Jun 2022
Hello. We thank you for posting your assessment and such positive comments about Hostal El Pilar. I hope we see each other again very soon. All the best.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rate for a great location. A block away from puerta del sol two blocks from plaza mayor
Stayed 2 nights in May 2022
Response from Hostal El Pilar on 22 Jun 2022
Hello. We appreciate you posting your positive comments about our property. Greetings and until next time.

4/10 Poor

Michael Fredrick

Disliked: Staff & service, amenities, property conditions & facilities
Overpriced and all the rooms are not renovated. Bed not contfortable
Stayed 10 nights in Apr 2022
Response from Hostal El Pilar on 10 May 2022
Hello. It is true that there are still some rooms pending renovation, but their last renovation was about 3 or 4 years ago, so they are not particularly old. In any case, I don't know what the complaint is if yours was one of the recently reformed ones. The price and the photos appear when making the reservation, so it is not understood that you protest the price when you already knew it beforehand. A review with very little meaning, like the one who has published it trying to hurt instead of commenting on real and objective data...

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location. No frills. Great serv2
Stayed 1 night in Apr 2022
Response from Hostal El Pilar on 5 May 2022
Hello. Thank you for posting your review. We hope to see you again on your next visit to our city. Greetings.

8/10 Good

Diane Elisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, safe and the staff are very nice.
Stayed 4 nights in Mar 2022
Response from Hostal El Pilar on 9 Apr 2022
Hello. Thank you for posting your positive comments about our property. Greetings and see you soon.

10/10 Excellent

F40

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice place!!
Stayed 3 nights in Mar 2022
Response from Hostal El Pilar on 29 Mar 2022
Hello. Thank you very much for posting such positive comments about Hostal El Pilar. We hope to see you again on your next trip to Madrid. All the best.

10/10 Excellent

Jenniffer

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excelente lugar y muy limpio todo.
Stayed 1 night in Feb 2022
Response from Hostal El Pilar on 19 Feb 2022
Hola. El equipo del Hostal El Pilar agradece tus comentarios tan positivos sobre nuestro alojamiento. Ha sido un placer poder atenderos. Gracias y hasta pronto.

10/10 Excellent

Iris Coronado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel, good price
Stayed 4 nights in Dec 2021
Response from Hostal El Pilar on 28 Dec 2021
Hello. We want to thank you for posting such positive comments about our property. Greetings and see you soon.

8/10 Good

elaisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location, location, steps to Puerta del Sol. Next to a 24/7 pizza, Con- shower curtain with some mold spots.
Stayed 6 nights in Nov 2021
Response from Hostal El Pilar on 21 Dec 2021
Hello. Thank you for posting your positive comments. Regarding the negative things we take note to try to solve it as soon as possible. Thank you.

8/10 Good

Olivia

Hostal El Pilar is a good budget option. No frills and basic. Our private room with private shower included a tv and free wifi. Towels and bedding were provided. The property currently or previously permitted smoking and the smoking odor was at times overwhelming. The shower had some stains in the grout and the bedding smelled of cigarettes, but was clean. This is a good basic stay for a short trip if you don’t mind cigarette smoke or minimal amenities. The location is hard to beat! It is extremely walkable and minutes from Plaza Mayor, Plaza del Sol, Gran Vía, and the metro.
Stayed 1 night in Nov 2021
Response from Hostal El Pilar on 1 Dec 2021
Hello. You have been very kind to post such positive comments about Hostal El Pilar. We hope to see you again on your next trip to Madrid. All the best.

8/10 Good

KARLA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
The service was really amazing, my luggage was lost at the airport and they were so helpful on it, cleaning was really good and the location is perfect.
Stayed 2 nights in Nov 2021
Response from Hostal El Pilar on 1 Dec 2021
Hello. We appreciate you posting such positive comments about our property. All the best.

10/10 Excellent

Patrick

Liked: Staff & service
Stayed 4 nights in Oct 2021
Response from Hostal El Pilar on 13 Nov 2021
Hola. Gracias por publicar su valoración tan positiva sobre nuestro alojamiento. Un saludo y hasta la próxima.

10/10 Excellent

Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
I stayed for 3nights over the weekend the hotel represents good value, it's right in the heart of Madrid in sol and hotel was very clean and staff were polite and friendly during my stay.
Stayed 3 nights in Oct 2021
Response from Hostal El Pilar on 29 Oct 2021
Hello. We thank you for posting such a positive review of our property. All the best.

10/10 Excellent

edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Hostal El Pilar on 24 Oct 2021
Hola. Te agradecemos que hayas empleado tu tiempo en valorarnos tan positivamente. Hasta la próxima ocasión, que esperamos que sea dentro de poco tiempo. Saludos.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor ubicacion .
Centrico limpio y accesible.
Stayed 2 nights in Oct 2021
Response from Hostal El Pilar on 24 Oct 2021
Hola. Muchas gracias por publicar tus comentarios y valoración tan positivas. Esperamos volver a verte en breve. Un saludo.

6/10 Okay

carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hostal muy cómodo y al pie de sol. Ha sido remodelado ahora último y está impecablw
Stayed 1 night in Oct 2021
Response from Hostal El Pilar on 10 Oct 2021
Hola. Agradecemos tus comentarios tan positivos sobre nuestro hostal. Seguimos trabajando para que en tu próxima visita esta puntuación sea incluso superior. Saludos.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
The accomodation was acceptable for the price. The location just off Puerta del Sol was very convenient for restaurants and also the Metro. Our A/C quit working, but the person in reception was able to get it working. The room was a bit cramped and no view, but was acceptable. Noise of people talking, doors opening, shower running could be a problem for light sleepers. But for most people not a problem. Allowed us to check in early and store luggage until room was cleaned and ready. Would stay again.
Stayed 3 nights in Sep 2021
Response from Hostal El Pilar on 8 Oct 2021
Hi there. Thank you for taking the time to post your positive feedback on our property. We hope to see you here again very soon. All the best.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally placed
Pilar very cenyral Plaza Del Sol a minute away on foot
Stayed 5 nights in Sep 2021
Response from Hostal El Pilar on 5 Oct 2021
Hi there. Thank you for posting your comments. We hope to see you again very soon. All the best.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the city centre
In the city centre surrounded with restaurants to do shopping excellent for the underground 1min walk I recommend value for price
Stayed 4 nights in Sep 2021
Response from Hostal El Pilar on 5 Oct 2021
Hi there. Thank you for posting your comments. We hope to see you again very soon. All the best.

10/10 Excellent

Carmen

Liked: Property conditions & facilities, room comfort
It was a great little-one-bed hostal room in the center of everything. Great staff.
Stayed 2 nights in Sep 2021
Response from Hostal El Pilar on 4 Oct 2021
Hi there. Thank you for making your positive assessment of our property. We hope to see you here again soon.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, room was very clean but dated (very small bathroom). Great location and great value for the price.
Stayed 2 nights in Sep 2021
Response from Hostal El Pilar on 29 Sept 2021
Hi there. We thank you for giving such positive feedback and comments about our hostel. We hope to see you again very soon. All the best.

2/10 Terrible

Rapeanu

Stayed 2 nights in Sep 2021
Response from Hostal El Pilar on 28 Sept 2021
Hola. Estaría bien que nos dieras las razones que te han llevado a hacer un comentario tan poco apropiado así como una valoración tan baja de nuestro establecimiento. Todo parece indicar que no hay criterio alguno al hacerlo sino mas bien una mala intención por tu parte sin ningún motivo aparente.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Excelente experience. Highly recommended
Stayed 20 nights in Aug 2021
Response from Hostal El Pilar on 7 Sept 2021
Hi there. Thank you for posting your review. We hope you come back soon. All the best.

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hostal El Pilar on 6 Sept 2021
Hola. Te agradecemos que nos hayas valorado tan positivamente. Esperamos verte de nuevo por aquí muy pronto. Saludos.

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great location in the centre of Madrid. The room super clean with comfortable bed and air conditioning. Good value for money.
Stayed 5 nights in Aug 2021
Response from Hostal El Pilar on 21 Sept 2021
Hello. Thank you for your positive reviews