Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

great location, near metro

Posted 10-Aug-2014
The hotel's location is great, very close to the paseo de la Castellana but without the noise of the traffic, and near Gregorio Maranon's metro station. Great value for money overall. They offered us breakfast for 11 euros per person when we arrived which for a 4* hotel is very reasonable; breakfast was very good too, fresh juice and different choices of milk (skimmed, semi-skimmed, full fat etc)
2 out of 5
by A verified traveller from London

Posted 14-Jul-2014
Cons: Airport Shuttle, flip flops in rooms..
Hotel location is not bad for Salamanca.. Staff are obnoxious and not very helpful.. a bit pretentious... and some of them are very kind.. I complained about a smoke smell and the answer i got was: Oh sorry for that!
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 27-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Ivan

Price, quality, location

Posted 15-May-2014
Price, quality, location is unbeatable. Is well located in the Serrano area. Embassy are around as well places to have some tapas.
3 out of 5
Recommended
for Business Travellers
by Elizabeth from Vancouver

Hotel fine for two

Posted 06-May-2014
Pros: Staff was pleasant and helpful.
Cons: The size of rooms would need to be bigger to a accomodate 3 adults. Our double bed was very squeaky so better beds would be an improvement.
Location: It is close to shopping on Serrano.
This hotel is distant from the areas of interest. We booked a triple which was uncomfortably small for 3 adults. Staff made every effort to find us a better room. The one we settled in was a tad improved but I wouldn't recommend this hotel for a triple. Noisy on the inside rooms because sound reverberates around the inner courtyard.
4 out of 5
Recommended
by Tonchito from México

Aceptable

Posted 28-Apr-2014 on Hotels.com
Es un buen hotel
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 24-Apr-2014 on Hotels.com
1 out of 5
by Frederico from Portugal

A bad example for the NH

Posted 26-Jan-2014
Pros: Well Located
Cons: Dirty, horrible mixture in decorating and general maintenance disappointing.
Location: Well Located
This has been an excellent hotel, well located, well appointed and with good service. Now was a disappointment, the management has changed and everything has changed. Dirty, horrible mixture in decorating and general maintenance disappointing. A bad example for the NH chain the only good thing remains the location and that the NH can not destroy. The former employees remain attentive.
3 out of 5
by A verified traveller

Posted 08-Jan-2014
I stayed there for several days. The cleaning service did not change used towels to new ones. Instead, they just folded used towels. Well...environmentally friendly? But, I expected replacement. Also, the two beds were too small, I fell from the bed twice...
3 out of 5
Recommended
for Everyone
by wbk from oman

Posted 08-Dec-2013
Pros: clean and quit
Cons: add facilities like gym and swimming pool
Location: Sentiago Bernabiru tour