Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

No air conditioning in Oct even in rare heat wave

Posted 27-Oct-2014
Pros: Good location
Cons: Buy and use thermostats, have you heard about global warming?
Location: Find another hotel, there are plenty
We booked 2 rooms. It was hotter than summer in Madrid. After complaining about no air conditioning,we were told by desk clerk he would call maintenance to check. No results. Our rooms were changed to street facing rooms that were not as nice (smaller everything). Pack and drag everything, no help. Same story, new rooms. Open windows to noisy streets. Next day a more honest clerk told us because its Oct the airconditioning is turned off. Have you heard about a thermostat!!! It helps to make sure customers are happy. Expedia: quit saying NH and Hesperia Hotels are air conditioned, because for part of the year they are not!! Its company policy we were told.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Paris

Hotel élégant mais problème de wifi.

Posted 27-Sep-2014
Pros: Son élégance raffinée, si j'avais eu le temps et le budget
Cons: Le Wifi (ou alors il faut prévenir la "clientèle d'affaires"). l'absence,à ma connaissance, d'une formule de petit-déjeuner rapide et abordable
Location: Restaurants chers et quartier richeassez désert ( pour Madrid). Le musée Sorolla est plein de charme. C'est la maison construite pour l'artiste.
Hotel raffiné et élégant qui me semblait un bon compromis géographique pour aller travailler tôt le matin au centre de congrès situé près de l'aéroport"Feria.."tout en se trouvant dans un quartier agréable avec deux musées plein de charme situés tout près. Malheureusement, il y avait un changement de ligne de métro. En revanche, le wifi ne marcha pas pendant l'essentiel de mon séjour qui était professionnel avec un grand besoin de pouvoir préparer ou confirmer mon emploi du temps et cela ne semblait pas troubler outre mesure les employés de l'hôtel arguant que c'était un problème de tout le quartier... NB: Je n'ai eu aucun problème de wifi dans l' "hostal"bien moins cher dans le centre touristique où j'ai logé pour encadrer ce séjour d'affaires. j'ai profité des prix d'expédia moins de 600 Euros pour 5 nuits pour la chambre mais le petit-déjeuner était trop copieux et trop cher pour ma bourse et mon emploi du temps. Le nettoyage ou repassage de vêtement aussi (de mémoire, 7 Euros pour laver et repasser une chemise en coton). En résumé plutôt un hôtel pour des touristes qui ont pas mal d'argent à dépenser et sont assez âgés pour ne pas avoir envie de se trouver dans le plus bruyant et agité centre historique et ont le temps de prendre des taxis ou plusiers lignes de métro pour leurs visites culturelles ou amicales.
5 out of 5
Recommended
by Lisa

This traveller left a rating score only Posted 25-Sep-2014 on Hotels.com
5 out of 5
Recommended
by José c.from Melilla

Atención y servicio fantástico

Posted 17-Sep-2014 on Hotels.com
Atención fantástico, especialmente la recepcionista, que a pesar de una incidencia en las reservas y estar desbordados ( llegamos al hotel más de 25 personas y las reservas no costaban en el servidor , y el hotel estaba completo) , nos trato con amabilidad y simpatía ilimitada. Solucionaron los problemas y nos compensaron gratamente. Profesionalidad.
4 out of 5
Recommended
by Mariafrom USA

beautiful neighborhood

Posted 29-Aug-2014 on Hotels.com
Our stay was very pleasant. The concierge got out of his way to help us make the most of our Madrid stay.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 15-Aug-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London, UK

great location, near metro

Posted 10-Aug-2014
The hotel's location is great, very close to the paseo de la Castellana but without the noise of the traffic, and near Gregorio Maranon's metro station. Great value for money overall. They offered us breakfast for 11 euros per person when we arrived which for a 4* hotel is very reasonable; breakfast was very good too, fresh juice and different choices of milk (skimmed, semi-skimmed, full fat etc)
2 out of 5
by A verified travellerfrom London

Posted 14-Jul-2014
Cons: Airport Shuttle, flip flops in rooms..
Hotel location is not bad for Salamanca.. Staff are obnoxious and not very helpful.. a bit pretentious... and some of them are very kind.. I complained about a smoke smell and the answer i got was: Oh sorry for that!
4 out of 5
Recommended
for Couples
by Larsfrom Oslo

Sentralt, men fredelig

Posted 26-Jun-2014 on Hotels.com
Et helt greit hotell, litt utenfor sentrum i finansområdet. Grei størrelse på rommene, men litt slitt. Godt fornøyd og god verdi for pengene.Enkelt å komme seg rundt, med T-bane like i nærheten. Nok med restauranter og shopping, men i et fredelig strøk
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Napoli

splendido hotel in zona residenziale

Posted 09-Jun-2014
Pros: la colazione molto variegata e la stanza grande e confortevole
Cons: L'affacciata della nostra stanza era interna
Location: la posizione è ottima perchè con la metro si raggiunge facilmente il centro; nelle vicinanze c'è lo stadio Santiago Bernabeu da non perdere
hotel scelto grazie ad uno smarthbox, in posizione ottima, vicino alla metro che è il mezzo migliore per visitare la splendida Madrid