Dear Maricela,We appreciate that you took the time to share your experience with us.We apologise if your room was not as warm as you would've liked and have considered your comment as we work to ensure the optimum comfort of our guests. On a future occasion please do not hesitate to contact our reception for anything we may do to permit you to fully enjoy your stay among us. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager

Dear Lucia,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our reception staff to be friendly and our service exemplary. It’s always encouraging to know that our commitment to good service is appreciated. We regret to hear that the restaurant closure during the Easter weekend caused you inconvenience. The holiday season does alter our regular dining schedules and we apologize for any disappointment. We understand that the availability of nearby dining options is important and we will certainly consider how we can better communicate alternative options to our guests during such occasions. Furthermore, we are pleased that you were satisfied with the cleanliness and amenities of your room, as we strive to create a comfortable and welcoming environment for all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager

Dear Luci,We appreciate that you took the time to share your experience with us.We regret to hear that the absence of water and tea/coffee making facilities in the room did not meet your expectations. Our aim is always to provide a comfortable and convenient stay, and we take note of your valuable feedback. It's wonderful to learn that you found our hotel to be a lovely place with accommodating staff and that our location provided a peaceful retreat from the city's hustle and bustle. Your appreciation for our clean rooms and the overall condition of the hotel is greatly acknowledged, and we're thrilled that our services contributed to a great value experience during your first visit to Madrid.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management, General Manager

Dear Hanka,Thank you for your positive feedback.It's wonderful to hear that the complimentary upgrade added to the comfort of your stay and that our team's efforts contributed to a memorable visit for your family. We are also delighted to know that the cleanliness and amenities of our rooms met your expectations, and that our location conveniently supported your exploration of the city with easy access to the Metro.We look forward to welcoming you back on a future occasion.Best regards,Hotel Management, General Manager

Dear Judd, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management, General Manager

Dear John, Thank you very much for your kind feedback.We are glad to hear that you found our hotel comfortable and appreciated its proximity to the airport. Our location indeed offers easy access to the airport and city center, making it convenient for our guests. It's great to know that you were satisfied with the cleanliness, hotel condition, service, and room amenities during your stay.We are always striving to improve our services and facilities, and your feedback is valuable in helping us achieve that. We hope to have the opportunity to welcome you back in the future for an even better experience.We look forward to welcoming you back for another memorable experience.Best wishes,Director Hotel l Hotel General Manager, General Manager

Dear Mr. Reinaldo, thank you for your positive feed back, We expect you soon. Kind regards,

Dear Teresita,We appreciate that you took the time to share your experience with us.We are very sorry to learn of the disturbance caused by the air conditioning unit in your room and regret not having been immediately informed us; we would have been able to send a technician and have it repaired in no time, for you to fully enjoy your stay. On a future occasion please do not hesitate to contact our reception desk for anything we may do to ensure your experience is completely satisfying.We would like to thank you for your kind words especially to our reception team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ahmed Bensetti, Director Hotel

Dear Vilborg, We are, nevertheless, pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best regards,Ahmed Bensetti, Director Hotel

Dear Francesco, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Ahmed Bensetti, Director Hotel

Dear Andrew,Thank you for taking the time to review our hotel.I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Félix López PérezGeneral Manager#TravelMakesMeHappy

Dear Lili, Thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General Manager

Dear guest, Thank you for your time and for the five star. We look forward to serving you again soon. Kind regards, Félix López Pérez General Manager #TravelMakesMeHappy

Dear Cynthia, Thank you for the time after your recent stay in our hotel. I read your words regarding the issues of air conditioning and I beg you to accept my apologies for the discomfort. I understand you perfectly and I appreciate that you have communicated it to me. It is very kind to assess other aspects of the hotel in a good way. We hope to serve you again. Best regards, Félix López Pérez General Manager OCCIDENTAL CASTELLANA NORTE

Buenos días Amanda, Gracias por valorarnos tras su experiencia y por premiarnos con la máxima puntuación. Hasta otra ocasión, Félix López Pérez Director #ViajarMeHaceFeliz

Dear Raquel, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. O!Breakfast and B-LikEat breakfasts represent healthy eating habits that have become a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We hope that your experience at our establishment will create many fond memories for you to look back on. Kind regards, Félix López Pérez General Manager #TravelMakesMeHappy

Dear Haris, Thank you for your feedback and nice comments. We look forward to serving you again in the future. Regards, Félix López Pérez General Manager #TravelMakesMeHappy

Dear Peter, Thank you very much for your feedback. I apologize for the inconvenience caused by heating system and by breakfast. Thank you for letting me know. We look forward to serving you again in the future. Your sincerely, Félix López Pérez General Manager

Distinguido cliente, Es muy amable al calificar de tan buen modo su experiencia en el hotel. Nos alegra saber que guarda un buen recuerdo de su paso por el Occidental Castellana Norte. Ojalá podamos acogerle en más ocasiones. Atentamente, Félix López Pérez Director #ViajarMeHaceFeliz

Buenas tardes Stefani, Es muy amable al brindarnos la máxima puntuación. Gracias por el reconocimiento público. Esperamos con ganas su próxima visita. Saludos, Félix López Pérez Director #ViajarMeHaceFeliz

Muy buenos días Gabriel, Todo el equipo le agradece su generosa puntuación. Sepa que es un orgullo conocer que guarda un buen recuerdo de su paso por el Occidental Castellana Norte. Esperamos acogerle en más ocasiones. Le mando un saludo, Félix López Pérez Director #ViajarMeHaceFeliz

Dear Gian, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. O! Breakfast represent healthy eating habits that have become a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Happy New Year, Félix López Pérez General Manager #TravelMakesMeHappy

Dear guest, Thank you for sharing your experience with us and look forward to serving you again soon. Kind regrards, Félix López Pérez General Manager #TravelMakesMeHappy

Apreciado cliente, Le agradecemos su mención. Nos alegra saber que guarda un buen recuerdo tras su estancia. Estamos muy agradecidos por sus elogios hacia nuestro personal, cuya bondad y amabilidad es una de las mayores fortalezas de nuestro hotel y me comprometo a felicitar a todos ellos en su nombre por la contribución a su bienestar durante su estancia en nuestro hotel. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Saludos cordiales, Félix López Pérez Director #ViajarMeHaceFeliz

Dear guest, Thank you for sharing you review, We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kind regards, Félix López Pérez General Manager #TravelMakesMeHappy

Dear guest, Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay among us. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kind regards, Félix López Pérez General Manager #BarceloStories @barcelohotelsresorts

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Castellana Norte hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Marina Solanas Montero Deputy Manager

Dear guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours faithfully, Félix López Pérez General Manager

Dear Guest, Thank you for choosing our Hotel for your stay in Madrid and for your wolderful comments. We hope to see you soon. Best regards, Marina Solanas Montero Deputy Manager #myBarceló @barcelohoteles

Dear Steve, Thank you for reviewing your recent stay in our Occidental Castellana Norte. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General Manager #myBarcelóWorldCup

Apreciado huésped, Gracias por valorarnos en Hotels.com. Nos agrada conocer su alta satisfacción. Por favor, no deje de visitarnos cuando regrese a Madrid. Saludos cordiales, Félix López Pérez Director #myBarcelóWorldCup

Dear guest, Thank you for sharing your feedback. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager #myBarceló

Dear Colin, Thank you for making our Occidental Castellana Norte your choice hotel on this occasion and for your very kind recommendation to the travel community of Hotels.com. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours faithfully, Félix López Pérez General Manager

Dear guest, thank you for your comments regarding your stay at Occidental Castellana Norte. The hotel is near, but no close to Santiago Bernabeu Staium. I am sorry if somehow they informed you uncorrectly. You are right when writing that we are a business hotel, even if we welcome tourists that want to have a quiet rest after visiting the city centre. I hope to have the opportunity to welcome you back in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager

Good morning Blanca, Thank you for your kind words and thank you for your lovely comments regarding the service you received from our team members. We look forward to serving you again soon. Kind regards, Félix López Pérez General manager

Buenas tardes Sam, Muchas gracias por su buena valoración. Todo el equipo se alegra de que su puntuación sea tan positiva y nos encantará poder atenderle de nuevo pronto. Saludos cordiales, Félix López Pérez Director OCCIDENTAL CASTELLANA NORTE

Apreciado huésped, Le agradezco mucho que se tomara tiempo para valorar su paso por nuestro hotel. Ojalá tengamos la oportunidad de atenderle en un futuro cercano. Estoy a su disposición. Atentamente, Félix López Pérez Director OCCIDENTAL CASTELLANA NORTE