We stayed for a week. Cecilia at reception was brilliant but several other front desk staff were aloof and you felt like you were bothering them when asking anything. Their knowledge seemed limited. As there was no concierge, the front desk staff should be able to give you good offsite restaurant recommendations and directions. Rooms are a decent size but the really need modernising as they are very dark. There are many bad design elements such as the lack of plugs and location of the existing ones. Cleaning was poor- our mirrors had the same smudges all week. The floor was also definitely not cleaned. It made us wonder if anything else was getting cleaned like table surfaces. The dinner buffet was ok, but the breakfast buffet got very boring by day 3. They really should mix it up more. The service at the restaurant and bar was pretty poor. A couple of the team were great but many were either rude or a bit chaotic (eg never replacing cutlery, dropping plates etc.). I imagine they are worked very hard and maybe not compensated well, so can’t really blame them. The hotel stopped doing a free transfer to town “due to covid” but as things have dramatically picked up, they really should reinstate it as the walk took us 40 minutes one way and we’re young and fit. Overall, it could be much much better if they implemented more customer service training and updated the rooms so they aren’t so brown and dark.