2 indoor pools, 2 outdoor pools

Reviews of Porto Mare Hotel

4 out of 5
Porto Mare Hotel
Rua Simplicio Passos Gouveia 21, Funchal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 421 out of 556 reviews" "
Rating 8 - Good. 118 out of 556 reviews" "
Rating 6 - Okay. 15 out of 556 reviews" "
Rating 4 - Poor. 1 out of 556 reviews" "
Rating 2 - Terrible. 1 out of 556 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at this lovely hotel. The bus stop is directly outside of the hotel so it is very easy to get to the town on Funchal. If you don't want to venture out there is plenty for ou to do with indoor and outdoor pools, hot tub, lounging areas, bars and restaurants. The spa was lovely.
Stayed 4 nights in Mar 2024
Response from Lícia Ferreira - Guest Relations on 5 Apr 2024
Dear Adam,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel.With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lícia Ferreira - Guest Relations on 5 Apr 2024
Dear Barry,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

PABLO J, PALMETTO BAY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 6 nights in Feb 2024
Response from Lícia Ferreira - Guest Relations on 5 Apr 2024
Dear Pablo,Thank you for choosing our hotel. It was a pleasure to have you staying with us and we hope to see you again soon!Best Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens shared by the three properties was amazing. Was able to walk to downtown Funchal from the hotel and the Lido bathing complex was located behind the property.
Stayed 9 nights in Dec 2023

4/10 Poor

Tejpal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was an ok hotel for the price they charged, room service to clean the rooms was not very good. Won’t come here again.
Stayed 3 nights in Dec 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear Tejpal,We would like to thank you for choosing our hotel for your stay on our beautiful Madeira Island!Customer satisfaction is a PortoBay Group prime concern, and we pride ourselves of serving our guests to the fullest providing a quality and consistent service. In this way, we are truly sorry to hear that you were not completely satisfied with your experience, concerning the aspects that you have mentioned.We consider that, the housekeeping services are key elements of our service, and your opinion is extremely important as we are always looking for different ways to go beyond our guests’ expectations providing a real PortoBay experience. In this way, your comments will be taken into the very best consideration as we continually work to improve our guests’ experience to provide the most personalized and enriching experiences to all our guests.We hope that you will allow us to regain your confidence on your next stay with the PortoBay Group, when we shall be entirely at your disposal to provide you with the services that so many of our guests have become fond of. Best Regards, Lícia FerreiraGuest Relations

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens with plenty of sitting out space plus quiet corners. Great sea views, fabulous pools and choice of restaurants. would definitely stay again.
Stayed 7 nights in Nov 2023
Response from Lícia Ferreira - Guest Relations on 27 Nov 2023
Dear Caroline,Thank you for taking the time to write this review and for choosing the Porto Mare Hotel for your stay in our beautiful Madeira Island!We are very pleased with your compliments about the facilities from our Hotel, services and to know that we have met your expectations. Thank you for valuing and mentioning our unique garden! Our garden and sea views definitely are a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service.We hope to have the privilege of welcoming you again soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lícia Ferreira - Guest Relations on 24 Oct 2023
Dear Julie,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Pedro, Napa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Outstanding staff
Stayed 4 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 3 Oct 2023
Dear Pedro, Thank you very much for choosing the Porto Mare Hotel for your stay on our beautiful Madeira Island. It is with great pleasure that we read your comment that in simple words says a lot about our hotel and our team. Thank you!We hope to have the privilege of welcoming you again soon!Best regards,Lícia Ferreira - Guest Relations

10/10 Excellent

François

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while in Funchal. Comfortable rooms, great pools and other amenities. AC didn’t work properly the first night, but was repaired promptly the next morning. There was occasional loud music late at night, emanating from neighboring properties. Staff was kind and responsive. Good experience as a whole.
Stayed 4 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 3 Oct 2023
Dear François,Thank you for your comments and for choosing the Porto Mare Hotel.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

2/10 Terrible

Owen

Stayed 6 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 24 Oct 2023
Dear Owen,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place for a relaxing holiday!
Stayed 5 nights in Aug 2023
Response from Lícia Ferreira - Guest Relations on 31 Aug 2023
Dear Adam,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

8/10 Good

Nir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well maintained. We had some noise problems: the rooms were above the bar that has live performers every evening, keeping the kids awake (they were no vacant rooms to change), one day they decided to make a hole in the wall near the room with a sledge hammer for a few hours… I would expect at least some compensation for that, but nothing
Stayed 7 nights in Aug 2023
Response from Lícia Ferreira - Guest Relations on 30 Aug 2023
Dear Nir,Thank you for rating our hotel.Customer satisfaction is a PortoBay Group prime concern, and we truly feel sorry that you were not completely satisfied with your experience, concerning the aspects that you have mentioned.Please allow us to inform you that our evening entertainment program is announced and scheduled from 20h30 and 22h30. Concerning the noise resulting from the necessary work construction interventions, we due to inform you that we always notify our guests via a letter left in the room about their occurrence. In this way, your feedback during your stay in these situations is very important as the wellbeing and comfort of our guests is our main priority. Along these lines, we could have solved the situation in the best possible way in order to establish the contentment of our dear guests. We hope to have the privilege of welcoming you again when we shall be entirely at your disposal to provide you with the services that so many of our guests have become fond of.Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, much appreciated resort paradise!
Loved this place! Beautiful resort in a great location. I would definitely recommend and go again. In fact, I loved it so much I looked for other locations as well.
Stayed 4 nights in Jul 2023
Response from Lícia Ferreira - Guest Relations on 1 Aug 2023
Dear Kim,We appreciate that you have taken the time to rate your stay. We are very happy to know that everything met your expectations!We hope to see you back in the near future. Until there, we wish you all the best!Kind regardsLícia FerreiraGuest Relations

8/10 Good

Christopher Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, though reception staff can be abrupt, and policies (charging for table tennis) seemed a bit mean spirited
Stayed 6 nights in Apr 2023
Response from Lícia Ferreira - Guest Relations on 24 Apr 2023
Dear Christopher Thomas,We would like to thank you for your comments and for rating the Porto Mare Hotel. We are glad to know that you had a pleasant stay with us on our beautiful Madeira Island. We appreciate your kind words and suggestions and hope to have the privilege of welcoming you again.With our best wishes,Lícia FerreiraGuest Relations

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lovely hotel
We love it at The Porto Mare Hotel staff are very friendly, rooms & service excellent, breakfast good & lounge area in the evening is good with live entertainment. Our 4th stay at this hotel
Stayed 9 nights in Mar 2023
Response from Lícia Ferreira - Guest Relations on 12 Apr 2023
Dear Donna,We are delighted in reading your comments! Thank you for this review and classification! We are very happy to know that you have enjoyed everything inclusively the evening entertainment. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Porto Mare Hotel and we hope to have the privilege of welcoming you again soon for your 5th stay.With our best wishes,Lícia FerreiraGuest Relations

8/10 Good

Silvino, Ponta do Sol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and gardens were amazing
Stayed 2 nights in Dec 2022
Response from Lícia Ferreira - Guest Relations on 9 Jan 2023
Dear Silvino ,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!’
Response from Lícia Ferreira - Guest Relations on 2 Dec 2022
Dear Norma, Thank you very much for choosing the Porto Mare Hotel for your stay on our beautiful Madeira Island. It is with great pleasure that we read your comment that in simple words says a lot about our hotel and our team. Thank you!We hope to have the privilege of welcoming you again soon!Best regards,Lícia Ferreira - Guest Relations

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 7 nights in Sep 2022
Response from Lícia Ferreira - Guest Relations on 3 Oct 2022
Dear Ian,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying again with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel.With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel and good service from the staff
Stayed 5 nights in Sep 2022
Response from Lícia Ferreira - Guest Relations on 3 Oct 2022
Dear Wesley,Thank you for your comments and for choosing the Porto Mare Hotel.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. The location was great with access to much of the islands through tours.
Stayed 7 nights in Jul 2022
Response from Lícia Ferreira - Guest Relations on 8 Aug 2022
Dear Matthew, Thank you for your comments and for choosing the Porto Mare Hotel. It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the property is nice and very well kept in many respects. The gardens are outstanding. The evening entertainment tended to be tacky covers of popular music from the 70's and 80's. It would be much better for me to have local artists performing their own music. Several things in our room needed tending to, but with persistence, the staff did take care of them.The staff were very respectful and helpful. The breakfast was excellent. The pools beautiful. We found a public access to the ocean just below the property on our last day. It would have been great if the staff had thoroughly introduced us to the area. We only know about the Lido for which we had to pay. Overall, a very good experience once we got the kinks worked out in our room.
Stayed 5 nights in Jul 2022
Response from Lícia Ferreira - Guest Relations on 1 Aug 2022
Dear Sherry, Thank you very much for your review. We are glad to know that we have met your expectations. Your feedback is greatly appreciated and will inspire us to continue to strive towards outstanding customer service. Thank you for choosing the Porto Mare Hotel and we hope to have the privilege of welcoming you again soon! Best Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Exceptional hotel. Beautiful grounds, rooms facilities. Highly recommended for all ages
Stayed 9 nights in Jul 2022
Response from Lícia Ferreira - Guest Relations on 28 Jul 2022
Dear Guest, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel. With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Tingxu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 4 star resort but 5 star standard! One of the best in Madeira!
Stayed 8 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 4 Jul 2022
Dear Tingxu, We would like to thank you for your lovely comments and for choosing the Porto Mare Hotel for your stay in Funchal. We are glad to know that we have met your expectations. We are thankful for your vote of confidence in considering our hotel to be one of the best hotel in Madeira. We truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

6/10 Okay

Katie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not terrible but a lot needs addressing
We stayed for a week. Cecilia at reception was brilliant but several other front desk staff were aloof and you felt like you were bothering them when asking anything. Their knowledge seemed limited. As there was no concierge, the front desk staff should be able to give you good offsite restaurant recommendations and directions. Rooms are a decent size but the really need modernising as they are very dark. There are many bad design elements such as the lack of plugs and location of the existing ones. Cleaning was poor- our mirrors had the same smudges all week. The floor was also definitely not cleaned. It made us wonder if anything else was getting cleaned like table surfaces. The dinner buffet was ok, but the breakfast buffet got very boring by day 3. They really should mix it up more. The service at the restaurant and bar was pretty poor. A couple of the team were great but many were either rude or a bit chaotic (eg never replacing cutlery, dropping plates etc.). I imagine they are worked very hard and maybe not compensated well, so can’t really blame them. The hotel stopped doing a free transfer to town “due to covid” but as things have dramatically picked up, they really should reinstate it as the walk took us 40 minutes one way and we’re young and fit. Overall, it could be much much better if they implemented more customer service training and updated the rooms so they aren’t so brown and dark.
Stayed 7 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 27 Jun 2022
Dear Katie, Thank you for taking the time to write this review and for choosing the Porto Mare Hotel for your stay in Funchal. Customer satisfaction is a PortoBay Group prime concern, and we truly feel sorry that you were not completely satisfied with your experience, concerning the aspects that you have mentioned. We also regret that you didn’t feel cherished all the time by our professional, genuine and friendly staff, however we are thankful for highlighting Cecília Jasmins on the Porto Mare Reception to whom I will pass your kind words of appreciation and recognition. Please allow us to inform you that our management team provide all the employees with the guidelines, training, and empowerment to deliver the best attention and take care of each of our guests to mirror the quality and tailored service we aim to provide. We always look for different ways to go beyond our guests’ expectations by providing a real PortoBay experience. With this in mind, our management team will surely take your critics under the very best consideration as we continually work to improve our guests’ experience based in your opinion. We hope to have the privilege of welcoming you again when we shall be entirely at your disposal to provide you with the services that so many of our guests have become fond of. With our best wishes, Lícia Ferreira Guest Relations

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful friendly, classy, professional hotel and staff.
Stayed 7 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 15 Jun 2022
Dear David, Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family! With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent.We loved the room ,the view ,the atmosphere .The reception staff were very friendly and helpful .We had half board and the buffet choice was great and restaurent staff were attentive .Great Location to with bus stop right outside !
Stayed 7 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 16 May 2022
Dear Naomi, Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family! With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property.
Stayed 4 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 10 May 2022
Dear António, Nothing makes us happier than meeting the expectations of our guests. We hope to have the privilege of welcoming you back to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 7 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 10 May 2022
Dear Paul, Thank you for your comments and for choosing the Porto Mare Hotel. It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully met my expectations. Outstanding property with an experienced staff.
Stayed 3 nights in Apr 2022
Response from ACaldeira on 9 May 2022
Dear Guest, thank you for your comment, we hope to see you again soon.

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I've ever visited. Spacious rooms ideally fit our needs.
Stayed 7 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Denis, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Porto Mare Hotel. With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Porto Mare. Being part of a three-hotel group on the same plot means guests have a large choice of facilities and restaurants. The gardens are delightful - full of palm trees and many flowers. There are lots of loungers throughout the garden as well as round the pool. I imagine it could get busy in the summer season. Breakfasts and buffet suppers in the Atlantic restaurant were excellent. All the hotel staff were friendly and helpful. We enjoyed the spa area and indoor pool. The outdoor pool was a bit chilly for us (February). We can’t wait to return.
Stayed 7 nights in Feb 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Susanna, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying again with us and we hope that we will soon have the opportunity to welcome you back to Porto Mare Hotel. With our best regards, Lícia Ferreira Guest Relations

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to unwind
We had a wonderful and relaxing 10 day stay in the hotel in February 2022. We found the hotel to be clean and the staff efficient and helpful. The pool and garden area is lovely and well maintained with plenty of areas to sun bathe. The breakfasts were very good with a wide range of choices.
Stayed 10 nights in Feb 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Raymond, Thank you for your comments and for choosing the Porto Mare Hotel for your stay in Funchal. It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Suddhajit, Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Porto Mare. Beautifully maintained property. The staff are very friendly and helpful. The quality and presentation of food and drinks are superb. Overall an excellent hotel. We received a courtesy bottle of champagne and a bouquet of flowers on our anniversary.
Stayed 7 nights in Feb 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Suddhajit, Thank you for sharing your experience at the Porto Mare Hotel. We are really pleased by your review and comments. They attest our attention to detail and commitment of providing quality and consistent service to our guests. We also thank you for choosing our Hotel to celebrate your anniversary together with our professional, genuine and friendly staff. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Urvashi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at Porto Bay. It is a lovely place to stay. The staff are all friendly and helpful. The breakfast is great. The gardens are green and lush. I would prefer if the birds were not caged up in the garden. I believe that birds should have their freedom and let loose.
Stayed 6 nights in Feb 2022
Response from Lícia Ferreira - Guest Relations on 20 Apr 2022
Dear Urvashi, We would like to thank you for your lovely comments and for choosing the Porto Mare Hotel for your stay in Funchal. We are very pleased with your compliments about the facilities from our Complex, the friendliness of our professional, genuine and helpful staff, not to mention our immaculately maintained and unique garden. Concerning your comment about the captive birds in our garden, please allow me to inform you that these birds were already born in captivity, and it is of our main concern and responsibility to guarantee their welfare. Nevertheless, we will carefully analyze your point of view and take it into the very best consideration. Thank you once again for sharing your opinion and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Funchal
Wonderful stay at the Porto Mare in Funchal. Room was spacious and comfortable with great view out to sea. The cocktails were lovely and the food of a very high standard for a buffest style arrangement. Breakfast was particularly good. The gardens are so well managed and lots of places to sit and relax. We had several treatments in the Spa all of which were very good. The hotel is ideally located and there is a bus stop right outside to catch buses into central Funchal if you are not up to the walk (about 25 minutes). Would definitely recommend this hotel for great value, excellent staff and a lovely experience.
Stayed 7 nights in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Our second time at this hotel, large rooms, friendly staff, spotlessly clean, good location, lots of bars and restaurants vey close bye
Stayed 7 nights in Jan 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Porto Bay hotels in the past and have always been impressed - both with the standard of the hotel and the friendliness of the staff. We often stay with them when it is my wife's birthday and they always mark the occasion with a small gift, which is a really nice touch. We would stay at this hotel again without any hesitation.
Stayed 7 nights in Jan 2022

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Lícia Ferreira - Guest Relations on 27 Dec 2021
Dear Phillip, Thank you very much for rating our hotel. See you soon! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

alexander, arbroath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the setting and different areas of gardens where you can relax plus the staff are all very nice and friendly
Stayed 14 nights in Dec 2021
Response from Lícia Ferreira - Guest Relations on 27 Dec 2021
Dear Alexander, It is great to receive your feedback and see how the work we do here has a positive impact in our guests’ experiences. Customer satisfaction is a PortoBay Group prime concern and your feedback is very valuable for future guests as well. We would love to receive you again soon! Best regards, Lícia Ferreira Guest Relation

10/10 Excellent

Mihai Catalin

Stayed 5 nights in Sep 2021
Response from Lícia Ferreira - Guest Relations on 23 Sept 2021
Dear Mihai Catalin, Thank you very much for rating our hotel. See you soon! Best regards, Lícia Ferreira Guest Relations

8/10 Good

LR

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2021
Response from Lícia Ferreira - Guest Relations on 17 Sept 2021
Dear LR, Thank you very much for rating our hotel. We look forward to welcoming you again to our beautiful Madeira Island! See you soon! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lícia Ferreira - Guest Relations on 23 Aug 2021
Dear Mohammed, Thank you very much for rating our hotel. We hope to see you soon on our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So lovely and accommodating, better than the previous 5 star i stayed in! Loved my room and view!
Stayed 3 nights in Aug 2021
Response from Ferreira, Lícia on 13 Aug 2021
Dear Hayley, We would like to thank you for your lovely comments and for rating Porto Mare Hotel. We are glad to know that you had a wonderful stay with us on our beautiful Madeira Island. We appreciate your kind words and hope to have the privilege of welcoming you again soon. With our best wishes, Lícia Ferreira - Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of swimming pools. Large room and balcony. Great unimpeded sea view. Good breakfast selection.
Stayed 7 nights in Jul 2021
Response from Ferreira, Lícia on 29 Jul 2021
Dear Guest, It is so great to receive your compliments and to see how you have enjoyed your stay at the Porto Mare Hotel. Thank you for your choice and we hope to have the privilege of welcoming you soon in our beautiful Madeira Island! With our best wishes, Lícia Ferreira - Guest Relations

10/10 Excellent

Tarhe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, lovely, lovely
It was a lovely birthday break, made extra special by the welcome gifts as a returning customer, champagne and discounts to use in the hotel. Lovely hotel, great staff who go out of their way to deliver excellent service at all levels. It was an enjoyable trip!
Stayed 7 nights in Jul 2021
Response from ACaldeira on 20 Jul 2021
Dear Guest, thank you very much for your review we are glad that you enjoyed your stay with us. Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and pool - but beware the bad etiquette of sunset lounger hogging was very prevalent here - lots of dawn risers who reserve loungers at 6am and then don't turn up until after lunch.
Stayed 3 nights in Jul 2021
Response from ACaldeira on 20 Jul 2021
Dear Guest, Thank you for your review, we have a policy of removing any belongings that are left more that 2h unattended and always try to pass the message that reserving sunbeds is not allowed. We hope to have you back with us again soon. Best Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
swiming pools
Stayed 6 nights in May 2021
Response from ACaldeira on 11 Jun 2021
Dear Guest! Thank you! AC

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a large but beautiful hotel with lovely gardens and fabulous sea views. The room was spacious and the beds are very comfortable. There was an over-bar shower which, whilst not the most powerful, was perfectly adequate. Staff were friendly and attentive. The breakfast buffet has a good range of cereals, fruits snd hot and cold items. There were plenty of hand sanitisers around the property and we felt. The only reason I have rated the hotel as 4 not 5 stars was because the wi-fi signal strength was very variable. This matters when my husband and I were trying to do our return to the UK COVID tests with live online guidance. This process was time- critical and we both kept losing the wi-fi connection throughout the process which was quite stressful. I imagine there will be more travellers who might need to do online COVID testing in the coming months and good wi-fi will prove to be very important. I mentioned this on check out and the gentleman on reception said he would raise this issue.
Stayed 2 nights in May 2021
Response from ACaldeira on 31 May 2021
Dear Guest, thank you for your review, we are glad that you enjoyed our hotel and your experience. We ha passed your wifi suggestion to our IT department in order to continue to improve. We hope that you choose PortoMare in future soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
This is a lovely hotel in beautiful gardens with great sea views. We made extensive use of tennis and table tennis facilities. Very good breakfast. Great service throughout. We will definitely return.
Stayed 15 nights in Dec 2020
Response from Ferreira, Lícia on 18 Jan 2021
Dear Guest, Thank you for taking the time to write this review and for choosing Porto Mare Hotel for your stay in our beautiful Madeira Island! We are very pleased with your compliments about the facilities from our Hotel, breakfast, services and to know that we have met your expectations. Our gardens and sea views definitely are a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere. They are immaculately maintained and Home for many different plant species from all over the word. We are grateful for your words of gratitude towards our work, effort, and dedication! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. We hope to have the privilege of welcoming you again soon! With our best wishes, Lícia Ferreira Guest Relations

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2020
Response from Alex Esnarriaga on 6 Jan 2021
Dear Guest, Thank you for your review. Kind regards,