Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Great holiday

Posted 17-Dec-2014
Pros: Beautiful Gardens. A few swimming pools. Rooms with balconies. Great selection of food for breakfast. Helpful, friendly staff.
Cons: There was no Wi-Fi in the room.
Location: Good location. Restaurants, shops and supermarkets near by. Bus stop just in front of hotel. All tours start near bye.
Lovely experience. Wished I stayed longer so that I could enjoy all the hotel facilities. It will be lovely in summer when you can relax outside.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kwent

Fantastic hotel - nothing too much trouble!

Posted 23-Nov-2014
Pros: everything
Cons: nothing
Location: Funchal town, lovely tea shop there, cable car, botanical gardens etc
Had a third amazing stay at this beautiful hotel. We just love coming to visit. The staff made our stay particularly special to celebrate Mum's 80th birthday and went out of their way to make it wonderful for all of us. Can't speak highly enough of it...and look forward to our next visit
4 out of 5
Recommended
for Couples
by A verified travellerfrom Cardiff, South Wales

First class hotel with fabulous gardens.

Posted 08-Nov-2014
Pros: First class hotel with fabulous gardens.Very clean.Very friendly,efficient and relaxed atmosphere.Breakfasts great.Good spa-reasonable prices.
Cons: Extra charges for room safe, crazy golf etc should be dropped. Better and quicker service in reception to reduce waiting times.
Location: Good choice of restaurants close to hotel if not on half board.Buses stop outside hotel.Trips and guided walks for all levels with pick up at hotel.
Staff very friendly and courteous. Rooms spacious and spotlessly clean. All face the sea. Rooms large & all air conditioned.Relaxed atmosphere throughout. Position on outskirts of Funchal -quieter. Buses stop outside hotel. Also hotel courtesy bus into town. 25min walk. Lots of ideas for trips and walks. Island has many hidden gems - revealed by guides on these tours or walks. Still warm in Nov (25deg) and colourful flowers. Ample comfortable sun beds. Breakfasts superb & to suit everyone, including special diets. Choice of 4 restaurants opposite hotel (200yds) with superb fish dishes (meat also on menu). Lovely spa in hotel - reasonably priced. Only disappointment was having to pay for safe in room and activities such as crazy golf, table tennis etc.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cm

Hôtel bien entretenu

Posted 03-Nov-2014
Personnel a l'écoute ,jardin bien tenu le restaurant alfama bon accueil et bon chef en cuisine
5 out of 5
Recommended
for Everyone
by A verified travellerfrom East Sussex, UK

Excellent hotel with superb facilities

Posted 02-Nov-2014
Pros: as above
Cons: temperamental wifi
Location: 2 - 3KM from centre of town surrounded by several of top 10 Madeira restaurants from tripadvisor
Excellent location near wide variety of highly regarded restaurants Lovely pools, particularly the indoor outdoor. Good gym and spa. Good value bars Wide variety of hotel restaurants. Lovely accommodating staff. Massive corner room
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Umeå Sweden

Allt man kan önska finns på det hotellet.

Posted 22-Oct-2014
Pros: Rummet, gymmet, frukosten, poolerna, den fantastiska trädgården.
Cons: Någon maskin i gymmet för magträning skulle kunna köpas in och ställas dit. Kanske även något för att träna ryggen.
Location: Läget är bra. Gångavstånd till Funchals innerstad. Nära till FORUM Madeira för shopping intresserade. Massor av restauranger. Havsbadet i närheten.
Finns bara en sak att klaga på och det är priset på Middagsbufeén. Visst, man kan äta så mycket man vill. Men priset är allt för högt. Som det ser ut nu, så kommer vi tillbaka nästa höst, men inga middagar blir det på hotellet. Synd då maten är god.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

ground floor with door into garden and pookl area.

Posted 20-Oct-2014
Pros: everything
Cons: later closing of sauna, pool cleaning should be done whilst pool is closed (20:00 to 08:00
Location: No problems
Everything was fine - it would be nice if the sauna was not closed by (18h00) and the numbering of rooms was confusing.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Manchester

Lovely hotel with beautiful gardens

Posted 18-Oct-2014
Pros: Beautiful gardens around pool.
Stayed in this lovely hotel early October. Had a very relaxing break mostly around the hotel but also took the bus from outside direct to Monte and to the town (which is also an easy 20-30 min walk). Plently of sunbeds available any time of day. Although we have stayed in many good hotels, this is one which stands out for a return visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ponta do Sol

Great Gardens and aminites

Posted 14-Oct-2014
this is a great hotel, with good size rooms great gardens ( all plants have name tags ) good size pools and every thing is clean and tidy not like other hotels I have visited in Madeira. very relaxing stay and eat some good food in the restaurants near the hotel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Perfect choice for fantastic holiday.

Posted 03-Oct-2014
Pros: The beautiful gardens, pools and location. Hotel zone west of the town. Overlooking promenade good local shops and restaurants. Excellent breakfast.
Cons: Quieter closing doors - unfortunately we suffered one morning from noisy neighbours on early check out.
Location: Funchal - Cable car to Monte , walk around the old town - covered market hall all worthwhile. Levada walk. Camera de lobos (fishing village)
We loved this hotel. 4* quality and well maintained. Fabulous room. Great service, pools, spa, bars and restaurants.. Although a big hotel you only really noticed if you went to breakfast at peak time 0900-0930. Good location. 2.5Km from town centre. Easy 30 min walk or book the free courtesy bus. The airport bus (8 euros return) stops right outside.