Suite, Non Smoking | Individually decorated, individually furnished, desk, blackout curtains

Reviews of Comfort Suites Macon

2.5 out of 5
Comfort Suites Macon
120 Plantation Inn Dr, Macon, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 757 reviews" "
Rating 8 - Good. 244 out of 757 reviews" "
Rating 6 - Okay. 85 out of 757 reviews" "
Rating 4 - Poor. 54 out of 757 reviews" "
Rating 2 - Terrible. 40 out of 757 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Breakfast was good and the eating area was clean. The room was pretty clean but the bed was a little saggy and lumpy and the sheets were worn. Overall a good experience.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Naomi,We are pleased to hear that you found our staff friendly and enjoyed our breakfast offerings in a clean environment. While we appreciate your feedback on the room, we're glad to know you had a good overall experience during your stay with us.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Kenneth,We appreciate your positive feedback and are glad you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay at our hotel!

2/10 Terrible

Michelle

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Michelle, We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have. We value your feedback and would appreciate the opportunity to address any issues you encountered during your stay.

8/10 Good

Gloria Word

Liked: Cleanliness, staff & service
This hotel is located right off I-75 in Macon. It has lots of great shopping, restaurants and even a movie theater within walking distance. We had a minor problem with our linens, the flooring in the elevator needed repair and the dryer on our floor was not working. The front desk clerk must’ve been on a 24 hour shift since he seemed to always be on duty. Breakfast was good and the room itself was great. I feel like it is understaffed, but they are doing the best they can.
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Gloria Word, We appreciate your feedback and are glad you enjoyed the convenient location and amenities nearby. Your observations regarding the linens, elevator, and dryer have been noted. Our team works diligently to address maintenance issues promptly. We strive to provide a pleasant experience for all our guests and will take your comments into consideration for future improvements.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and an excellent staff. Did not like the constant LOUD noise of the traffic on I-75 especially the truck traffic ALL night
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Douglas,We appreciate your kind words about our cleanliness and staff. We regret any inconvenience caused by the traffic noise from I-75 during your stay. Our team strives to provide a comfortable atmosphere for all guests and will take your feedback into consideration for future improvements.

6/10 Okay

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious dining area. Complimentary coffee was cold after breakfast hours.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Ron, We appreciate your feedback on the dining area and apologize for any inconvenience regarding the coffee temperature. Your comments will be shared with our team for future improvements. Thank you for sharing your experience with us.

4/10 Poor

thomas, Moorpark

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in was flawless, until informed we needed to take two queen beds instead of King. No big deal. Then come back thru lobby to have desk advise they were moving us again since the room assigned had not been clean. We were up there and it was clean and ready to use. Beds were very uncomfortable. Ice is at far end of the hallway on each floor instead of in vending error.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello thomas, We apologize for any inconvenience you experienced during your stay. If you have any further feedback or concerns, please feel free to reach out to our management team directly to address these issues. We appreciate your valuable input and hope to welcome you back in the future for an improved experience.

8/10 Good

Daryle, Jackonsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 21 Feb 2024
Hello Daryle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Philip

Travelled with partner
Great place to stay. Very clean rooms Breakfast was very good
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Philip,Thank you for choosing to stay with us. We're delighted to hear that you found our rooms to be clean and enjoyed our breakfast. We appreciate your positive feedback and hope to welcome you back in the future for another great stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
Enjoyed our stay while we were traveling with our two kids. Room and hotel were clean, breakfast was good, and overall it was a quiet night sleep. Front desk was friendly and very helpful. Would stay there again.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Jennifer,Thank you for choosing our hotel for your recent family trip. We are delighted to hear that you had an enjoyable stay with us. It's great to know that you found our room and hotel to be clean, breakfast to be good, and had a quiet night's sleep. We pride ourselves on providing excellent service, so it's wonderful to hear that our front desk was friendly and helpful. We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room was big, and the bed was comfortable. It was a bit dirty and there was no sound proofing to block the nearby very loud freeway sounds.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest, We're glad to hear that you found the room spacious and the bed comfortable during your stay. We apologize for any cleanliness issues you encountered and appreciate your feedback. As for the noise from the nearby freeway, we understand that it can be disruptive. We will take your comments into consideration for future improvements. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back again.

10/10 Excellent

Jeffrey, Morton

Stayed 1 night in Dec 2023
Response from Manager on 14 Jan 2024
Hello Jeffrey,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the near future.

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Carolyn,We're sorry to hear that your stay didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly, so we can address any specific issues you encountered. We strive to provide exceptional service and hope to have the opportunity to make it right for you.

10/10 Excellent

Takija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Hello Takija,We are thrilled to hear that you had an excellent stay with us! We greatly appreciate your positive rating and hope to welcome you back again in the near future. If you have any further feedback or suggestions, please don't hesitate to reach out to us.

10/10 Excellent

Valarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay at this hotel on our road trip. It's clean, safe, and right off the interstate. Love it!!
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Valarie,Thank you for your loyalty and for choosing our hotel for your road trips! We are delighted to hear that you find our property clean, safe, and conveniently located. We greatly appreciate your kind words and hope to have the pleasure of welcoming you back on your next road trip.

2/10 Terrible

Monticello

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello Monticello, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any issues you encountered during your stay. We want to ensure that we address your concerns and improve our services for future guests.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on 19 Dec 2023
Hello Sharon,We are thrilled to hear that you had an exceptional experience during your stay with us! We strive to provide the highest level of service and comfort for our guests, and it seems like we have succeeded in doing so for you. We look forward to welcoming you back in the future.

10/10 Excellent

Todains

Travelled with family, Business traveller
Liked: Amenities
Clean and customer service was excellent
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Todains,Thank you for your positive feedback on the cleanliness of our hotel and for highlighting our excellent customer service. It's great to hear that you had a pleasant experience during your stay. We value your feedback and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Jacob

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Jacob,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide a top-notch service and it's gratifying to know that we met your expectations. Should you ever have any further comments or suggestions, we encourage you to reach out to us directly. We would love to welcome you back in the future.

10/10 Excellent

Kseniia

Stayed 1 night in Nov 2023
Response from Manager on 14 Dec 2023
Hello Kseniia,We appreciate your positive rating! Your five-star review is greatly appreciated. We are thrilled to hear that you we were pleased staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, quiet and very clean. The breakfast left a little to be desired but that wasn’t a big deal for us. I would definitely stay here again!
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Natalie,Thank you for choosing to stay with us and for the positive feedback on our room cleanliness and quiet atmosphere. We appreciate your understanding regarding the breakfast and apologize for any inconvenience caused. We value your patronage and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was recently renovated and it was wonderful! Been on the road for over a week now and stayed in hotels & VRBO home and this was by far the nicest place! The bed was fabulous! Would highly recommend!
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Lisa,Thank you for choosing our recently renovated hotel for your stay! We're delighted to hear that you found it to be the nicest place on your recent trip. We take pride in providing our guests with a wonderful experience, and we're thrilled that you enjoyed the fabulous bed. Your recommendation means a lot to us!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Joan,Thank you for your kind words! We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room size but a little dated and not much furniture but bed fine. A/C a bit noisy.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Gregory,We apologize for any inconvenience caused by the dated furniture and noisy A/C. We appreciate your feedback and will take it into consideration for future improvements.

4/10 Poor

Caroline

We came to check in around 4 PM. There was already 3 people waiting with only 1 person to check us in. Took about 45-50 min.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Caroline,Thank you for bringing this to our attention. We apologize for the wait and appreciate your patience. We are constantly working to improve our service and minimize wait times.

8/10 Good

Tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were very clean and the staff friendly. If in the area again I would stay there.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Tameka,Thank you so much for your generous words! We're glad to hear that you enjoyed your stay with us. We look forward to welcoming you back again next time you're in the area. Safe travels!

6/10 Okay

Linda

The hotel was in a very good location for us. It was clean but could use some updating. It was a good value.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Linda, Thank you for choosing our hotel! We appreciate your feedback and will consider your suggestions for updates. We're glad you found our location and cleanliness to be satisfactory. We hope to welcome you back soon!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Spacious room. Comfortable furniture.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hi Jim,To be awarded a high score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Sandra, Fayetteville

Stayed 1 night in Sep 2023
Response from Manager on 22 Oct 2023
Hello Sandra,Thank you for your excellent rating! We strive to provide exceptional service and we're glad to hear that we exceeded your expectations. We look forward to welcoming you back soon!

2/10 Terrible

Shequanie L

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off when we walked into the room we immediately checked the sheets and they were dirty had black marks all over them and the pillow case then we noticed roaches crawling all over the room next the toilet water would not stop running we went to let the front desk know it was like she did not care one bit we finally asked like can we get another room that room was a little better but the towels were dirty so we went to buy our own towels and wash rags the floor was not cleaned properly and we had no wifi all night and to make it even worse the room next to mines had us up all night it was different people coming in and out her room all night the area was very sketchy like we fear for our lives and by time we checked in it was already 10pm and every where else was booked up we went the morning at check out to let them know and it was like they didn’t care talking about well the manager not here im am going to have to call him well call him because something has to be done still waiting on a call back.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Shequanie L,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Sonya

Liked: Staff & service, property conditions & facilities
My stay was comfortable. I would stay again!
Stayed 2 nights in Sep 2023
Response from Manager on 23 Sept 2023
Hello Sonya,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and would stay again.
We got there at the perfect time and there was nobody else checking in. It may have taken 5 minutes but probably less to get our key and be on our way to our room. The guy at the desk was great and the lobby was very clean. The room was very large and very comfortable. The desk was oversized with plenty of counter room on the dresser for our stuff. The fridge was cold, the couch was comfortable, the bed was very comfortable, and the pillows were very nice. My only complaint would be the dirt behind the door in the bathroom but that is just attention to detail that wasn't done. Now days it usually isn't done because everyone is in a hurry to get the job done. I would defiantly stay here again on my way through town. We didn't even check out the pool or other amenities on our overnight stay. And the breakfast looked good from a distance, but we were headed back to Florida and decided to hit the Buc-ee's 25 minutes down the road for breakfast.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Sandra,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Quintavious

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 27 Aug 2023
Hello Quintavious,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 Terrible

STELLA

Stayed 1 night in Aug 2023
Response from Manager on 13 Sept 2023
Hello STELLA, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean, nice set up in the room and soft beds.
Stayed 1 night in Aug 2023
Response from Manager on 22 Aug 2023
Hi Marcy,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Safe place. Easy access to restaurants.
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Hello Steven,Guest satisfaction is our number one objective so we really appreciate the input regarding our access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Mars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked new. The room, hallways were clean. Everything worked in the room. There was even a washer/dryer in the room with the ice machine. It was close to I-75 and I-16.but we didn't hear traffic noise. There were plenty of restaurants, service stations, and shopping areas close to this hotel. The lobby was airy, open, bright and pleasant. All the staff were friendly and helpful. Breakfast had ample selections and tasted fresh. The only negative was that the parking area was littered with cigarettes, cigarette cartons and other debris. We checked in on a Saturday, stayed for two night. When we checked out on Monday morning, there were still the same junk ( even more) in the same place. We would give this place a higher rating except for the lack of care outside.
Stayed 2 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hi Mars,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere. We appreciate your feedback as well regarding the trash, cigaritte butts and other debris. We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

Denise

Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Hello Denise, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Mona

Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Hello Mona,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the bed was comfortable. It was a nice stay.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Kerrie,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed and also our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, clean and quiet, comfortable bed, large room. The breakfast food is very average but presentation was nice. Improve the breakfast food and property is worthy of five stars.
Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Hi Douglas,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast plus great value for money. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Nataliya

Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Hello Nataliya,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Kelly

Travelled with family and small children
Disliked: Staff & service
After arriving after midnight, tired from driving 12 hrs, with two kids in tow, the lady at the desk wasn’t in any hurry to check in the gentleman ahead of us. She spent 20 minute trying to find his reservation by an email he was showing her, only at the last minute to just ask him his last name and it pulled right up. I have never had a check in take so long and the staff didn’t seem to care. On top of that( it wasn’t until after checking in did she tell us we would have a hold placed on our credit card in case of damages. So after getting to our room we found damage from previous people that we had to take a picture of to document that it was there when we checked in, just in case we were charged for it. Never had a check in process like this. Don’t recommend this hotel!
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Kelly,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Personnel was extremely helpful and welcoming; they expedited the business side of the process to get me to my room. I can’t thank them enough for their service.
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Dear Guest,Thank you for your review and comments regarding our service and also our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

L A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice start
Nice staff. Room was large and clean. Bed was a little hard for me. Adequate breakfast.
Stayed 1 night in Jun 2023
Response from Manager on 8 Jun 2023
Hi LA,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

4/10 Poor

Michael

Stayed 1 night in Jun 2023
Response from Manager on 28 Jun 2023
Hello Michael, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a nice nice hotel. However, the Bathtub was bird bathed and hard to stand in. They need a bath mat or they should replace the tub.
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello William,We appreciate the time you have taken to bring to our attention your feedback with regards to our tub. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Julie

Stayed 2 nights in May 2023
Response from Manager on 12 Jun 2023
Hello Julie,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Preston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in and lots of convenient walkable shops and restaurants nearby
Stayed 6 nights in May 2023
Response from Manager on 26 May 2023
Hi Preston,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 21 May 2023
Hello Rick,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.