Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers

Reviews of The Marco Polo

4 out of 5
The Marco Polo
46 Nebo Road, West Mackay, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 492 reviews" "
Rating 8 - Good. 162 out of 492 reviews" "
Rating 6 - Okay. 65 out of 492 reviews" "
Rating 4 - Poor. 16 out of 492 reviews" "
Rating 2 - Terrible. 12 out of 492 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thoai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Bernadine, Manager on 26 Mar 2024
Thank you so much for your awesome rating, Travel safe and we will see you again soon.

6/10 Okay

Holland

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jannelle on 7 Mar 2024
Thank you for your review.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
Stayed 1 night in Feb 2024
Response from Jannelle on 7 Mar 2024
Hi John, thank you for your review. We are pleased you had such a comfortable stay with us. We look forward to hosting you again.

6/10 Okay

Carl

Liked: Staff & service
Was ok
Stayed 2 nights in Feb 2024
Response from Jannelle on 7 Mar 2024
Hi Carl, thank you for taking the time to review The Marco Polo.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
Stayed 2 nights in Feb 2024
Response from Jannelle on 7 Mar 2024
Hi Larissa, thank you for your lovely review. We are thrilled to hear you had a great stay with us and enjoyed the welcoming staff. We look forward to hosting you again.

6/10 Okay

Amanda

Stayed 3 nights in Jan 2024

10/10 Excellent

kayleigh

Stayed 4 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rebecca, Mackay

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Glenda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

John

Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 3 nights in Dec 2023

4/10 Poor

Brant

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place is old and falling apart bed was so soft you sunk into it and most of the lights in room didn’t work. Ac struggled as well
Stayed 1 night in Dec 2023
Response from Bernie 'Manager' on 22 Dec 2023
Merry Christmas Brant, thank you for your review and bringing this to my attention, our mattress's are brand new and of the highest quality, I will check with the manufacturers warranty. The Marco was totally refurbished appr 6 months ago with all brand new furniture and painted for a fresh modern look. On your next visit ask to speak with myself Bernie, and I will give you a guided inspection of our wonderful property.

10/10 Excellent

Gergely

Stayed 1 night in Dec 2023
Response from Bernie on 18 Dec 2023
Merry Christmas Gergely, WOW thank you for the awesome rating !! We really appreciate the 10/10 rating,have a great New Year.Thanks againBernieManager

10/10 Excellent

Loganathan D

Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic. Room was spacious and very clean
Stayed 1 night in Nov 2023

8/10 Good

SUKHJIWAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed. Great staff. Good restaurants only a short drive away. Clean. No wardrobe. But did not need one
Stayed 1 night in Nov 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, super comfortable bed, nice decor and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Staff were very pleasant on my arrival Rooms were very clean Priced accordingly Only stayed 1 night as I was passing through but will definitely stay again if the opportunity presents itself in the future
Stayed 1 night in Oct 2023

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Upstairs room
Upstairs room with coffee machine, no pods, empty dirty pod left in machine, no extra pillows. Used razor plastic safety left on bathroom floor. Bathroom door had large kick hole in back of it. Checked in and popped bags in room and left for many hours returning late at night to find all above issues so unable to complain at late hour and early check out. Have stayed many times at marco, never with this experience.
Stayed 1 night in Oct 2023

8/10 Good

Frieda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heavenly and the shower nice and hot.
Stayed 2 nights in Oct 2023

6/10 Okay

Debra

Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room itself was actually pretty good. Pity no foxtel or anything. No pool or spa as advertised which was a big let down. Had to leave early and requested a refund for the one night we couldn't stay as we had a family emergency and have to leave at 6am so we werent even there for 18 hours yet charged for the full 2 nights and absolutely no empthy. I only wanted a refund for the night we didnt stay , so half my money back. But nope they dont care and are happy to jist keep my money. In these tough times youd think they would have a little compassion and refund the 1 night but nope. They dont care. Just money himgry like everyone else and wont help you at all. Even though it lacks the pool and spa as advertised. Wont be going back ever again and will make sure others dont ever stay there. :( if it wasnt for that fact they would have got a great review as the room is pretty good. Sad ending to a great holiday.
Stayed 2 nights in Oct 2023

10/10 Excellent

Glen

Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly. Good position
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazingly comfortable bed. Lovely relaxing decor. Quick simple check in. Good value
Stayed 1 night in Oct 2023

4/10 Poor

Lee

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Louis

Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are awesome
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
No extra pillows available .no cupboard to hang cloths no cuttelery in room . Would have expected better at the price
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Sivagnanavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in family room which could have slept 5 with ease. The rooms were well maintained, had aircon that worked and bathrooms that were clean with great shower water pressure. We would happily stay again.
Stayed 1 night in Sep 2023

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

U

Stayed 1 night in Sep 2023

4/10 Poor

Hans

Stayed 1 night in Sep 2023

10/10 Excellent

Luke

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to put your head down.All there to make a comfortable rest
Stayed 1 night in Sep 2023

10/10 Excellent

Yvonne

Stayed 1 night in Sep 2023

10/10 Excellent

Jale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the bath
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Stayed 2 nights in Sep 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
good service

8/10 Good

Leanne

Stayed 1 night in Aug 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

8/10 Good

Jeff

Stayed 1 night in Aug 2023

4/10 Poor

Tony

Business traveller
Disliked: Staff & service, property conditions & facilities
I had been a guest at this property for 5-6 years. I checked in with an abrupt reception guy, clearly either not having a good day or didnt want to be there. Was diappointed that the restuarant was not only closed (i thought being a sunday) but is permanently closed including any breakfast option. Room servicing is not provided unless asked for. This motel has gone from a 3.5/4 star to a 2 star motel now. Wont be back anymore.
Stayed 2 nights in Jul 2023

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023