GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Guestroom - 1 Queen Bed
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Club
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Club - 2 Twin Beds
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Grand suite - 1 King Bed
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Grand exec suite - 1 King Bed
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Grand suite - 2 Twin Beds
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Grand Dlx Suite - 1 King Bed
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Deluxe - 1 King Bed
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Deluxe - 2 Twin Beds
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Grand Hyatt Macau offers 791 accommodations with minibars and bathrobes. Accommodations offer separate sitting areas and include desks. Guests can surf the web using the complimentary wireless high-speed Internet access. Bathrooms include separate bathtubs and showers.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Grand Hyatt Macau
of guests recommend
out of 8 reviews
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Showing 1 - 8 results (of 8)
“Room interiors & Furnishings, Hallway aesthetics”
Our room with glass interiors against Mahogany colored wall panels blend perfect and very elegant. Even the hallway to the rooms reflects aesthetics in elegance. You don't wanna get up from bed once you slip into the 650++ thread counts sheets. I definitely had the most restful sleep. For comparison, I would prefer the Grand Hyatt superior room than the Venetian even at a higher price. Grand Hyatt also has the advantage that it is linked to The City of Dreams and Crown Suites. The boulevard offers you enough shopping options and the Mermaid Aquarium Display is engrossing. One downside though, but I could not determine if it was my oversight was that I fully expected breakfast for two included in my room rate. Only to find out it was not. Maybe this was not clearly indicated in the booking site of Expedia. However the rate they gave us was a walk in rate when we opted to eat. I would have expected a discounted rate since I am a guest. Perhaps one more observation. As a foreign tourist to Macau we did not have any idea that the water show or the popular events are booked in advance. I was told bookings are made 3months earlier. I suggest the special events of the Hotels be posted in their website with reference to booking vacancies.
“Need Comofrt? Stay in Macau”
Compare to those hotels I stayed in Hong Kong, Hyatt Macau was uncomparable. I stayed at a junior suite with a separate bedroom, and it was much better than the Hong Kong delux rooms I had to pay double the amount given the same daya of the week. Even for business in Hong Kong, I'll stay in Macau for the weekdays if I can set the meeting time in the afternoon. Ferry only takes you an hour or two including the waiting time and the time to the ferry terminal. Just watch out for gambling temtations. It worth that much.
“Service is too slow.”
The hotel is nice but the service is slow. Only one staff was in charge of check out. Waited for 20 minutes
“One of the best.”
Great hotel with great service always greet you by name, very helpful staff, room was one of the best , great bathroom, living area and view, bed was very comfortable. location great for water dance show you must see, Shuttle service to other hotels, ferry service, airport, and downtown from the strip. I would stay again.
“Luxury in Macau”
Great hotel, very luxurious, could not want for more. Room was spectacular, very comfortable and hotel is very convenient with City of Dreams and The Venetian just down the road.
“cant wait to go back”
going back this coming september
“Nice except the location is far from downtown”
Nice except the location is far from downtown
“Can't wait to go back!!!!”
I have been travelling to Macau for business since 2005 and I have always stayed at the leading hotel in Macau. This trip I decided to stay at the newly opened Hyatt located in the City of Dreams because I was travelling with my girlfriend. Wow! the hotel was amazing. The staff, the decor, the food and ambience were fantastic. I have stayed in many Grand Hyatt, but this one is pearl. I was totally impressed, but I do recommend the club rooms. PS: A guess from Hawaii
“おおむね申し分ないのですが・・・”
今回のマカオのメインの目的がCity of dreamsの水舞間を見ることだったので、会場から近いグランドハイアットを予約しました。 2部屋予約していましたが、2時にチェックインしたところ、1部屋しか用意できていないとのこと。とりあえずそちらの部屋に荷物を置いて時間をつぶし3時ごろまたカウンターを訪れたところ、まだ用意できていないとの回答でした。ショーの間子供を預けるために4時からベビーシッターを予約しており、部屋に来ることとなっていたため、それを伝えると、4時までには用意できるので、ルームキーは(既に入っている方の)部屋にお届けします、と言われました。・・・で、結局ルームキーが届けられたのは4時10分過ぎ。ベビーシッターの事務所(ホテル内)に、部屋が用意できてないので、もう一方の部屋に来てください、と伝えておいたにもかかわらず、ベビーシッター本人には伝わっていなかったようで、彼女は誰もいない部屋の前でしばらく待っていたそうです。 ショーの時間までは少し余裕があったので何とかなりましたが、ホテル経由で手配したベビーシッターへの連絡も行き届いていないことに驚きました。 立地や部屋の広さ・設備、その他サービスのクオリティーには何も問題ありませんが、最初の対応がこれだったのでかなり残念な思いです。
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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City Of Dreams Estrade Do Istmo Cotai Cotai, Macau
Nearby Points of Interest
The preferred airport for Grand Hyatt Macau is Macau (MFM-Macau Intl.) - 1.5 km / 0.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Taipa, Macau: Taipa is connected to mainland Macau by three bridges. Macau International Airport (MFM) is built on reclaimed land, and the rest of the island is primarily residential, with Taipa City being the main settlement. Macau Jockey Club and Racetrack attracts high-rollers, and construction of a casino and golf course has been proposed.
City Of Dreams Estrade Do Istmo Cotai Cotai, Macau
