Daily buffet breakfast (EUR 19.90 per person)

Reviews of Hôtel Mercure Lyon Centre Plaza République

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 184 out of 564 reviews" "
Rating 8 - Good. 277 out of 564 reviews" "
Rating 6 - Okay. 84 out of 564 reviews" "
Rating 4 - Poor. 9 out of 564 reviews" "
Rating 2 - Terrible. 10 out of 564 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Stayed 1 night in Dec 2023

6/10 Okay

Jill

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very small with just a twin bed. I did not understand the thermostat, and it did not seem to have any effect on the temperature of the room. There wasn't a countertop around the sink, just a few inches on the sides, making it difficult to balance things as I tried to get ready. The small nightstand was oddly shaped, and everything I put on top of it slid off onto the floor. On the positive side, the breakfast was good.
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 3 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with really friendly staff. Very quiet despite being in the heart of the city. Thoroughly recommended
Stayed 3 nights in Oct 2023

10/10 Excellent

laura

Stayed 2 nights in Sep 2023

8/10 Good

Boris, Northbrook

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

George

Stayed 3 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Lyon
Hotel is centrally located. Great for walking and getting to your destination. Carrefour store just down the road about 700m. They have great salad bar. Hotel has a bar which has great cocktails! I really enjoyed basil gin smash. Very nice lady bar tender. Room has tea maker and mini fridge. Small but neat and functional.
Stayed 2 nights in Aug 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, comfy bed, quiet and free water! I loved this place
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Christiane

Stayed 2 nights in May 2023

10/10 Excellent

Guillaume

Stayed 3 nights in Mar 2023

8/10 Good

MR R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located hotel and would stay again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a very good location, friendly staff and nice breakfast.
Stayed 3 nights in Oct 2022
Response from Benjamin on 27 Oct 2022
Dear Catherine,Thank you very much for taking the time to share your experience following your recent stay with us. We are glad that we gave you entire satisfaction.It will be a great pleasure to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and newly renovated cody hotel.
Hotel is centrally located close to shopping belt and restaurants and cafes. The reception staff on the morning and afternoon shifts were equally friendly and helpful. The lady on the day shift helped me retrieve my ear ring which dropped into the gap between the bed rest and the wall. The afternoon shift reception (Souhael) was especially helpful and recommended a few good restaurants and places to visit. I think hotel is newly renovated and very clean.
Stayed 3 nights in Aug 2022
Response from Benjamin on 27 Oct 2022
Dear Customer,Thank you very much for this positive review. We are glad that your stay was mostly satisfying.It will be a great pleasure to welcome you back.

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, excellent location, good relation quality price
Stayed 2 nights in Aug 2022
Response from Benjamin on 17 Aug 2022
Dear Mr Javier, Thank you very much for this 5 stars review, we are glad that we gave you entire satisfaction. It will be a great pleasure to welcome you back.

10/10 Excellent

Bradley

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed
We were told we had no reservations without making any effort to clear up what was a linguistic misunderstanding. We showed the clerk our copy of your confirmation. First thing he said after glancing at it was "I don't see your name on it's. Very rude and condescending. He charged our card 200 euros, not the 157 the confirmation stated. We expected the room to be small, but it is tiny. The invented toilet has a sliding door that is nearly impossible to slide shut. They offer a continental breakfast for 19 euros each. We went to dinner at a
Stayed 1 night in May 2022

10/10 Excellent

Roger

Stayed 2 nights in Apr 2022
Response from Marie on 31 May 2022
Cher Roger, Merci pour votre avis suite à votre séjour au Mercure Plaza République. Nous espérons vous revoir très vite. Cordialement,

8/10 Good

abelardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff
Stayed 2 nights in Mar 2022

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

CELSA GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación, servicio, limpieza y amabilidad por parte del todo el personal excelente
Stayed 2 nights in Aug 2021

10/10 Excellent

Hao, Port Moody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stuff, this hotel very close to the old town and many restaurants and stores around there. I would recommend this hotel.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel était très sympathique et aidant. La chambre standard est grande et bien agencée. La seule remarque est que j'aurais aimé que les prises électriques soient internationales.
Stayed 3 nights in Jul 2021
Response from Benjamin, en charge de l'expérience client. on 5 Aug 2021
Chère Madame, Cher Monsieur, Merci de votre commentaire et de vos précieuses remarques positives, tout particulièrement celles concernant la qualité du personnel, qui nous touchent beaucoup. Nous espérons avoir l'opportunité de vous revoir rapidement au Mercure Plaza République.

10/10 Excellent

Sherif

Stayed 5 nights in Jul 2021
Response from Benjamin, en charge de l'expérience client. on 1 Aug 2021
Cher Monsieur, Un grand merci pour cet avis 10 sur 10 suite à votre séjour chez nous. Nous espérons avoir l'opportunité de vous revoir rapidement au Mercure Plaza République.

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
One night stay. Great welcoming staff and a lovely clean hotel.
Stayed 1 night in Jul 2021
Response from Benjamin, in charge of the customer experience. on 1 Aug 2021
Dear Alistair, Thank you for this very laudatory comment regarding your stay and our hotel. We are pleased we gave you entire satisfaction ! We sincerely hope we can see you again very soon in Mercure Plaza République!

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay in Lyon
Small, clean and quiet room in the middle of Lyon. The friendly staff was always reachable. Only drawback: one could not open the window.
Stayed 3 nights in Jul 2021
Response from Benjamin, in charge of the customer experience. on 1 Aug 2021
Dear Alain, Thank you for sharing your comment on your recent stay in Mercure Plaza République. We are pleased we gave you satisfaction ! It will be a great pleasure to welcome you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great stay!!! Friendly staffs.
Stayed 2 nights in Aug 2020
Response from Isabelle, Leader réception on 14 Sept 2020
Hello, Thank you for this excellent feedback! We are happy to read you enjoyed your stay with us thank yo our staff. We'll be pleased to welcome you back soon. Best regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Isabelle, Leader réception on 14 Sept 2020
Bonjour, Merci pour ce 5/5! A très bientôt.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Would have expected more for that price & 4 stars
The hotel was per se ok, but for four stars I'd expect more attention to details: - Staff at reception was friendly but slow, unexperienced, with limited language skills, and not really up to the task - Shower looked cheap, dust and debris from the walls in the bathroom felt on the floor all the time - Bed and room were rather small - Breakfast was good, but limited space and staff was slow in re-filling bread, cheese, bacon etc. - Staff at the bar looked very bored and unmotivated
Stayed 2 nights in Feb 2020
Response from Axel, front desk officer. on 3 Mar 2020
Dear guest, First of all, we would like to thank you for taking the time to write us and to share with us your feelings about your recent stay with us. The feedback of our guests is very precious for us because they allow us to constantly improve our services. We indeed had some newcomers at reception desk so they were just learning how to do their job in the best way possible to satisfy our guests. About the rest of your feedback, I'm quite surprised with what you are telling us. Please get back to us so that we can have a look together at what could have been done during your stay. We stay at your disposal. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great situation in city walking distance to center. Shops and restaurants all around.
Stayed 1 night in Feb 2020
Response from Axel, front desk officer on 3 Mar 2020
Dear guest, What a pleasure to read your comment which means that our work and the quality we wish for our guests have answered your expectations. Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay.
Stayed 1 night in Jan 2020
Response from Axel, front desk officer on 3 Mar 2020
Dear guest, Thank you for this very laudatory comment regarding your stay and our hotel. We are pleased we gave you entire satisfaction! Best regards,

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V.good hotel
The hotel position was excellent as was the service and general ambiance. The only negative was that the room was very small.
Stayed 1 night in Jan 2020
Response from Axel, front desk on 1 Feb 2020
Dear guest, Thank you for taking the time to write us following your recent stay in Mercure Plaza République. The all team is giving a lot of energy in order to deliver a high-quality service, in harmony with our guest’s expectations. Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Isabelle on 4 Nov 2019
Bonjour, Merci pour ces 5 étoiles! Au plaisir de vous revoir. Isabelle, réceptionniste au Mercure Lyon Centre Plaza République.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Isabelle on 20 Sept 2019
Hello, thank you so much for the 5 stars review ! We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and even upgraded us to a suite which was very nice and considering it was the last night of our 4 week Europe trip it was very much appreciated. The hotel is in a good location and central to everything. We would definitely recommend staying here.
Stayed 1 night in Sep 2019
Response from Isabelle on 20 Sept 2019
Hello, Thank you for your very positiv comment regarding your last stay with us. All the team works hard to provide high quality service and is very touched by your words. We hope to welcome you back soon. Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

Terri, Los Altos, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nicely appointed, very small rooms but adequate rooms and bathrooms, updated with quality. Best hotel breakfast buffet I have ever had—fresh squeezed orange juice, automatic espresso machine, warm mini crepes, fresh croissants and bread, delicious jam.
Stayed 2 nights in Sep 2019
Response from Isabelle on 20 Sept 2019
Dear Terri, Thank you so much for all these compliments. We are truly happy to see you satisfied woth your last stay with us. We hope to renew this great experience with you soon. Isabelle, front office agent at the Mercure Lyon centre Plaza République.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms in Mercure traditions but location is perfect for one night in the city center for shopping or sightseeing.
Stayed 1 night in Aug 2019
Response from Isabelle on 5 Sept 2019
Hello Anton, thank you for the 10/10 ! We are pleased to see you satisfied with your stay with us. We look forward to renew this great experience with you. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

TRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal central location, clean & comfortable.
Excellent location, excellent staff. BIG shout-out to Benjamin who helped us out BIG TIME! He deserves some kudos, I hope the hotel sees this.
Stayed 2 nights in Aug 2019
Response from Isabelle on 5 Sept 2019
Hello Tricia, Thank you so much for your comment. I have shared your comment with Benjamin who has been touched by your compliments. We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon centre Plaza République.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Isabelle on 12 Aug 2019
Bonjour, Merci pour ces 5 étoiles ! Au plaisir de vous accueillir de nouveau. Isabelle, réceptionniste au Mercure Lyon Centre Plaza République.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Tiny and hot room
Room was hot and tiny, the bathroom door didn’t even fully open, the shower flooded the bathroom floor.
Stayed 3 nights in Aug 2019
Response from Isabelle on 21 Aug 2019
Hello, Thank you for taking the time to write us following your recent stay in Mercure Plaza République. I am terribly sorry to read your review who does not reflect the image we want for our hotel. I have contacted the technical service to review the bathroom to avoid any other incidents. We hope to have the opportunity to welcome you back. Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Isabelle on 12 Aug 2019
Bonjour, Merci de votre bon retour. Au plaisir de vous revoir. Isabelle, réceptionniste au Mercure Lyon Centre Plaza République.

6/10 Okay

Verified traveller

Travelled with family
We had very poor check-in. We arrived and 9:30 am and were told the room would be ready at 3:00. It wasn't. We had to wait for an hour while the maid cleaned the room. We didn't get in it until 4:00. The hotel knew we were there and could have cleaned the room to be ready as promised. We would not stay there again.
Stayed 1 night in Jul 2019
Response from Isabelle on 12 Aug 2019
Hello, Thank you for taking the time to write us. I am extremely sorry to learn that your last stay with us did not respond to all your expectations. What you are describing does not reflect the quality service we used to deliver. Please accept our very sincere apologies for that unfortunate experience. We hope we will have the opportunity to prove, during your next stay, that the quality of Mercure Hotels will be beyond your expectations. Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gladly stay again.
The hotel was convenient to everything, comfortable and quiet. The rooms, by US standards, are small but were well equipped and appointed. When we are in Lyon again, we will probably stay at this hotel.
Stayed 3 nights in Jul 2019
Response from Isabelle on 12 Aug 2019
Dear Bruce, What a pleasure to read your comment which means that our work and the quality we wish for our guests have answered your expectations. We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location, friendly service, clean
Stayed 4 nights in Jul 2019
Response from Isabelle on 12 Aug 2019
Hello Sophie Thank you for this 5 stars review! We receive your compliments with pleasure. Our teams are always working to deliver you a top-notch service. Knowing that you are 100% satisfied is the best reward we can get! We look forward to welcome you back. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

ChuckBeckett, Bloomington, Indiana, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel has a great location and the rooms are modern and clean, but the standout is the staff. Pauline helped us find transport for an oversized box on a Sunday morning. She and the rest of the staff go above and beyond. I would whole-heartedly recommend this property for your next visit to Lyon.
Stayed 2 nights in Jul 2019
Response from Isabelle on 12 Aug 2019
Hello, Thank you for your comment and all your positive remarks about our staff. Our team works hard to provide high quality service for all our guests. We can not wait to renew this great experience with you. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

8/10 Good

Gwyneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from isabelle on 25 Jul 2019
Hello, Thank you for the nice review ! We look forward to welcome you back. Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

RT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and though small, had enough space overall. AC in the room was lovely. All staff were friendly.
Stayed 5 nights in Jul 2019
Response from Isabelle on 25 Jul 2019
Hello, Thank you for the 5 stars comment. We are happy to see you mstly satisfied with your last stay with us. We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Great location but very small hotel room, which maybe normal in Europe. Very friendly staff. WiFi is not consistent and generally slow.
Stayed 3 nights in Jul 2019
Response from Isabelle on 25 Jul 2019
Hello Linda, Thank you for commenting. I am glad to see our team helped you feel good during your stay. We hope to welcome you back soon. Best regards, Isabelle, front office agent at the Mercure Lyon Centre Plaza République.

10/10 Excellent

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Isabelle on 6 Jul 2019
Bonjour, Merci pour le 10/10 ! Nous sommes ravis de vous voir entièrement satisfait. Dans l'attente de renouveler cette belle expérience. Isabelle, réceptionniste au Mercure Lyon Centre Plaza République.