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Reviews of Mercure Lyon Centre Château Perrache

4 out of 5
Mercure Lyon Centre Château Perrache
12 Cours De Verdun Rambaud, Lyon, Rhone

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 637 reviews" "
Rating 8 - Good. 256 out of 637 reviews" "
Rating 6 - Okay. 90 out of 637 reviews" "
Rating 4 - Poor. 43 out of 637 reviews" "
Rating 2 - Terrible. 15 out of 637 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very lovely. Centrally located for public transportation, walkability, and close to many desirable sites.
Stayed 2 nights in Feb 2024
Response from Marion Begoc / Reception manager on 13 Feb 2024
Dear Sir,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon !Sincerely,

8/10 Good

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Massimiliana

Travelled with family
Liked: Staff & service, amenities
A little outdated,parking is a hassle if the hotel doesn't have any space available. Area around is not the greatest
Stayed 1 night in Dec 2023
Response from Marion BEGOC, Front office manager on 2 Jan 2024
Dear Madam,Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache.We are pleased to receive your overall score of 4/5. We will share your appreciation with our entire team and we will work on the areas for improvement that you highlighted.In the expectation of welcoming you again,Sincerely

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Asaad

Stayed 1 night in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just love this hotel. It’s so elegant and the service is top notch.
Stayed 7 nights in Dec 2023
Response from Marion BEGOC, Front office manager on 12 Jan 2024
Dear Madam,Thank you very much for this nice comment !We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable !It was a real pleasure to welcome you and we hope to see you again in Lyon very soon.Best regards,

8/10 Good

Stanley

Liked: Cleanliness, staff & service, room comfort
Conveniently located
Conveniently located
Stayed 1 night in Dec 2023
Response from Marion BEGOC, Front office manager on 18 Dec 2023
Dear Guest, Thank you for having taken the time to give us your views about your stay in our hotel. My team and I are very grateful for your note. They will encourage us to keep our efforts to meet your expectations. Looking forward to welcoming you shortly Yours sincerely,

10/10 Excellent

Valérie

Stayed 2 nights in Nov 2023

8/10 Good

Marie-Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and from the airport. Perfect location to go to the Christmas Market. Good restaurants around the area
Stayed 3 nights in Nov 2023
Response from Marion BEGOC, Front office manager on 30 Nov 2023
Dear Madam,Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us !It was a real pleasure to welcome you and we hope to see you again in Lyon very soon.Best regards,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nicely refurbished building right next to the station
Stayed 1 night in Nov 2023
Response from Maëlys, Assistant Front Office Manager on 22 Nov 2023
Dear Richard,Thank you for your kind words about your stay in our hotel!We are delighted that our location has been of use to you.We are delighted that you enjoyed your stay, and hope to see you again soon :)Do not hesitate to visit our website for your next bookings!Yours sincerely,

10/10 Excellent

Pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, rooms and excellent service by the staff. Very near to public transport which you can easily take walking distances.
Stayed 2 nights in Nov 2023
Response from Maëlys, Assistant Front Office Manager on 22 Nov 2023
Dear Pedro,Thank you for your kind words about your stay in our hotel!We are delighted that you enjoyed your stay, and hope to see you again soon :)Do not hesitate to visit our website for your next bookings!Yours sincerely

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2023
Response from Maëlys, Assistant Front Office Manager on 11 Oct 2023
Dear Davit,We'd like to thank you most sincerely for the wonderful 5 stars you gave us following your stay in our Château Perrache!All our teams are delighted to hear that your stay in our hotel lived up to your expectations :)All our teams remain at your entire disposal should you wish to make a reservation for your next stay in Lyon!

10/10 Excellent

François

Stayed 2 nights in Sep 2023
Response from Maëlys, Assistante Cheffe de Réception on 11 Oct 2023
Cher François,Nous vous remercions très sincèrement pour ces merveilleuses 5 étoiles laissées suite à votre séjour dans notre Château Perrache !Toutes nos équipes sont heureuses d'apprendre que votre séjour dans notre hôtel a été à la hauteur de vos attentes :)Toutes nos équipes restent à votre entière disposition si vous souhaitez réserver pour votre prochain séjour à Lyon !

10/10 Excellent

Mathieu

Stayed 2 nights in Sep 2023
Response from Maëlys, Assistant Front Office Manager on 22 Nov 2023
Cher Abdelhafid, Nous vous remercions pour cette excellente note laissée suite à votre séjour dans notre établissement !Nous sommes ravis que vous ayez apprécié votre séjour, et espérons vous revoir prochainement :)N'hésitez pas à passer pas notre site pour vos prochains réservations !Très sincèrement,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maëlys, Assistant Front Office Manager on 11 Oct 2023
Dear John,We'd like to thank you most sincerely for the wonderful 5 stars you gave us following your stay in our Château Perrache!All our teams are delighted to hear that your stay in our hotel lived up to your expectations :)All our teams remain at your entire disposal should you wish to make a reservation for your next stay in Lyon!

8/10 Good

Zaher

Stayed 1 night in Aug 2023
Response from Maëlys, Assistant Front Office Manager on 2 Sept 2023
Cher Zaher,Nous vous remercions pour cette très belle note laissée suite à votre séjour dans notre Château Perrache !N'hésitez pas à nous contacter pour effectuer votre prochaine réservation.Au plaisir de vous accueillir pour un nouveau séjour dans la capitale de la gastronomie !

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from Maëlys, Assistant Front Office Manager on 2 Sept 2023
Cher Daniel,Nous vous remercions pour cette excellente note laissée suite à votre séjour dans notre Château Perrache !N'hésitez pas à nous contacter pour effectuer votre prochaine réservation.Au plaisir de vous accueillir pour un nouveau séjour dans la capitale de la gastronomie !

10/10 Excellent

Joseph

Liked: Amenities
Great stay. Short walk to rue Victor Hugo. And 15 min walk to old town. Rooms were great
Stayed 2 nights in Jul 2023
Response from Maëlys on 5 Aug 2023
Dear Joseph, Waouh ! Thank you for this wonderful review left after your stay in our hotel !We look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

SOON

Stayed 4 nights in Jul 2023
Response from Maëlys, Assistant Front Office Manager on 15 Jul 2023
Dear Soon, Many thanks for sharing this note with us about the Mercure Lyon Centre Château Perrache !We are pleased that we met your expectations during your stay and that you enjoyed our stay at Lyon.We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon :)

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Good short stay
Response from Maëlys, Assistant Front Office Manager on 15 Jul 2023
Dear Bob, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly,

10/10 Excellent

Austin

Stayed 1 night in Jul 2023
Response from Maëlys on 2 Aug 2023
Cher Austin, Nous vous remercions sincèrement pour cette excellente note !C'est avec plaisir que nous voyons que votre séjour a été à la hauteur de vos attentes.N'hésitez pas à solliciter nos équipes pour effectuer votre prochaine réservation.Sincèrement,

2/10 Terrible

ramin, toronto

Travelled with family
Disliked: Cleanliness, staff & service
The Mercure hotel was located at a very weird area. The hotel check in was terrible staff were very disappointing and didn’t help at all. The elevator was very small and did not fit more than 2 people. There was also only one elevator which for a hotel that big was ridiculous. The service and staff overall were terrible. This was a very disappointing experience.
Stayed 1 night in Jul 2023
Response from Maëlys, Assistant Front Office Manager on 15 Jul 2023
Dear Ramin, We thank you for taking the time to leave us a comment after your stay in our establishment.We are sorry that your stay was not up to your expectations. Do not hesitate to share his appreciation verbally on site during your check out so that we can immediately intervene and give you solutions.We are surprised to learn that our staff has not been helpful, know that all our teams are eager to offer you the best quality of service to satisfy you.We have two elevators in our establishment, our elevators have a capacity of 5 and 7 people.Do not hesitate to contact the head of reception to tell us more.Hoping to win you back in a future stay,

10/10 Excellent

Alisa

Stayed 2 nights in Jun 2023
Response from Maëlys, Assistante Cheffe de Réception on 15 Jul 2023
Chère Alisa, Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’espoir de vous accueillir à nouveau très bientôt !

10/10 Excellent

Sajad

Stayed 1 night in Jun 2023
Response from Maëlys, Assistant Front Office Manager on 15 Jul 2023
Dear Sajad, We thank you for this excellent note left after your stay in our hotel!Your satisfaction is the best reward for our teams.We hope to welcome you again for a future stay in the capital of gastronomy!Very sincerely,

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Maëlys, Assistante Cheffe de Réception on 15 Jul 2023
Cher Adam, Nous vous remercions pour cette excellente note laissée suite à votre séjour dans notre hôtel !Votre satisfaction est la plus belle des récompenses pour nos équipes.N'hésitez pas à nous faire part par mail des points à améliorer afin que vous nous laissiez une note de 5/5 la prochaine fois :)Nous espérons vous accueillir de nouveau pour un prochain séjour dans la capitale de la gastronomie !Très sincèrement,

6/10 Okay

Thibaut

Stayed 1 night in Jun 2023
Response from Maëlys, Assistante Cheffe de Réception on 24 Jun 2023
Cher Thibaut, Nous vous remercions d'avoir pris le temps de laisser un avis suite à votre séjour dans notre établissement.Chaque jour nous prenons en compte vos avis afin de nous améliorer et pour vous faire passer un parfait prochain séjour.N'hésitez pas à me contacter à l'adresse mail suivante afin de nous faire part des points qui n'ont pas été à la hauteur de votre séjour :h1292-om1@accor.comEn espérant vous accueillir pour un prochain séjour,

10/10 Excellent

Daniel

Travelled with family
An elegant hotel in a convenient location for walking and nearby transportation. We enjoyed our room and the hotel restaurant. Breakfast buffet is excellent!
Stayed 3 nights in Jun 2023
Response from Maëlys, Assistant Front Office Manager on 24 Jun 2023
Dear DanielWe would like to thank you for your very nice note following your stay in our hotel!It will be a pleasure for all our teams to welcome you for a next reservation in our Château Perrache :)Yours sincerely,

8/10 Good

Kwan Yee

Stayed 1 night in May 2023
Response from Maëlys, Assistant Front Office Manager on 24 Jun 2023
Dear Kwan Yee,We would like to thank you for your very nice note following your stay in our hotel!Please let us know what you think so that your next stay deserves a 10/10.It will be a pleasure for all our teams to welcome you for a next reservation in our Château Perrache :)Yours sincerely,

8/10 Good

Jens

Stayed 3 nights in May 2023
Response from Maëlys, Assistant Front Office Manager on 24 Jun 2023
Dear Jens We would like to thank you for your very nice note following your stay in our hotel!Please let us know what you think so that your next stay deserves a 10/10.It will be a pleasure for all our teams to welcome you for a next reservation in our Château Perrache :)Yours sincerely,

10/10 Excellent

Veronique

Stayed 1 night in May 2023
Response from Maëlys, Assistante Cheffe de Réception on 24 Jun 2023
Chère Stephanie, Nous vous remercions pour cette très jolie note suite à votre séjour dans notre établissement !Cette avec plaisir que toutes nos équipes vous accueilleront pour une prochaine réservation dans notre Château Perrache :)Très sincèrement,

10/10 Excellent

Janet D

Liked: Cleanliness, staff & service, property conditions & facilities
It was all nice
Stayed 8 nights in Apr 2023
Response from Gwenaëlle on 26 Apr 2023
Thank you very much Janet for this nice comment !We hope to see you for a next stay !Best regards,

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and friendly, our room was super and, as my husband loves trains, was ideally situated overlooking the station. Lovely and quiet plus within easy walking distance to town.
Stayed 2 nights in Apr 2023
Response from Gwenaëlle on 19 Apr 2023
Dear Margaret,Thank you very much for this nice comment !We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room.It is true that there is no better place to watch trains!We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards

8/10 Good

Ruoert

Stayed 1 night in Mar 2023
Response from Gwenaëlle on 19 Apr 2023
Merci beaucoup pour votre très bonne note attribué à notre établissement. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir prochainement !

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Gwenaëlle on 19 Apr 2023
Merci beaucoup pour votre très bonne note attribué à notre établissement. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir prochainement !

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Gwenaëlle on 19 Apr 2023
Merci beaucoup pour votre excellente note attribuée à notre établissement. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir prochainement !

8/10 Good

Serge

Stayed 1 night in Mar 2023
Response from Gwenaëlle on 19 Apr 2023
Merci beaucoup pour votre très bonne note attribuée à notre établissement. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir prochainement !

10/10 Excellent

Marc

Stayed 2 nights in Feb 2023
Response from Gwenaëlle on 19 Apr 2023
Merci beaucoup pour votre excellente note attribuée à notre établissement. Nous sommes ravis de savoir que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir prochainement !

6/10 Okay

Karine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Belle chambre propre Bel endroit Bien mangé Par contre laisse un peu désiré au niveau du service
Stayed 1 night in Dec 2022
Response from Gwenaëlle on 26 Dec 2022
Bonjour Madame Tremblay,Nous vous remercions d'avoir partagé votre expérience à la suite de votre séjour.Nous sommes ravis d'entendre que vous avez passé un bon séjour.Je ne manquerais pas de partager votre retour à la direction en ce qui concerne les améliorations à apporter.Bonnes fêtes.Cordialement,

10/10 Excellent

Selena

Stayed 3 nights in Apr 2022

2/10 Terrible

Peter

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is attractive, but the service is terrible. The safe did not work and the staff never helped to fix it. The cleaning staff never removed dirty plates and coffee cups. Very little cleaning done. The bar service was slow. 45 minutes just to make an order. The hotel is encircled by a train station and homeless tent city.
Stayed 2 nights in Nov 2022

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but the can be confusing to navigate, and the hotel entrance is not obvious. The room was quite comfortable, bright, quiet (particularly for being next to a train station) and pleasant. Staff were extremely nice, and the restaurant was very good. However there were some puzzling service issues with delivering our dishes. It did not diminish at all from the overall great experience. Would definitely stay again.
Stayed 3 nights in Sep 2022

10/10 Excellent

Raqif

Stayed 2 nights in Aug 2022

2/10 Terrible

Sebastian

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Martha

Stayed 1 night in Jul 2022
Response from BEGOC on 13 Aug 2022
Monsieur, Madame, Nous vous remercions pour vos commentaires suite à votre séjour dans notre hôtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’espoir de vous accueillir à nouveau très bientôt ! Marion BEGOC, Chef de réception

10/10 Excellent

Steven

Stayed 2 nights in Jun 2022

10/10 Excellent

Sharon

Liked: Property conditions & facilities, room comfort
Wonderful stay
Extremely helpful front desk Excellent location Be sure to have breakfast in hotel
Stayed 3 nights in Jun 2022

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, room comfort
Nothing personal about this hotel.
The hotel is quite difficult to access via car if your not local. The off-site parking is not great as you have to walk through a area which had lots of homeless people. At breakfast the items did not get refreshed very quickly. No milk, no bacon then no cutlery on the table for cearels or tea spoon. Whilst we thought the city was great, we will not be using the this hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Rita, Brisbane

Liked: Staff & service, amenities, property conditions & facilities
Hotel is very good, charming and well serviced. It is a little out of the way for a woman travelling on her own and who wants fro dine in the city centre at night. However the dinners in the hotel were excellent.
Stayed 5 nights in May 2022

10/10 Excellent

Lacy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The atmosphere and location in Lyon
Stayed 6 nights in May 2022

8/10 Good

Tamar

Stayed 1 night in Feb 2022