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Reviews of Garden & City Lyon – Marcy L'Etoile

Garden & City Lyon – Marcy L'Etoile
80, Avenue Marcel Mérieux, Marcy-l'Etoile, Rhone

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 500 reviews" "
Rating 8 - Good. 208 out of 500 reviews" "
Rating 6 - Okay. 112 out of 500 reviews" "
Rating 4 - Poor. 41 out of 500 reviews" "
Rating 2 - Terrible. 32 out of 500 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023

4/10 Poor

Andre

Travelled with family and small children
Disliked: Cleanliness, amenities
Good location, friendly personnel. Poor common area cleaning and no A/C.
Stayed 3 nights in Jul 2023

8/10 Good

Tarek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay there, it was clean and very big apartment. The only issue we had it was the heat, there is no air conditioning or fan there , although it was 36 degrees that day. The second issue was the swimming pool, the kids went at its opening time 9am to enjoy it before we start our day, but it was filthy.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
On arrival, the property was rather littered with over flowing, smelly bins in the car park. The checking in process was smooth but the amount I was charged was more than the amount quoted me by Expedia. The 2 bedroom apartment was very clean but a little dated. Very spacious accommodation with a just about adequate kitchen. Lounge furniture is mismatched and did not provide adequate, comfortable seating for all four of us at any one time. Swimming pool and surroundings were very clean and relatively quiet. The staff at reception were helpful but it took 3 days for the lounge blind to be fixed which made the room hot as it was stuck in the open position. The area is very quiet even with the back doors open. An ideal place which was under 30 minutes Away by car from the centre of Lyon, and the amphitheatre. There is a small supermarket which is a slow 15 minute walk from the property.
Stayed 7 nights in Aug 2019

10/10 Excellent

Mr. A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
All most felt like I was at home that’s how comfortable it was, Lovely apartments, very clean and located in a very nice area with shops at short distance
Stayed 2 nights in Aug 2019

6/10 Okay

Tracy

Disliked: Cleanliness
Needs modernising.
We had to change rooms due to ant infestation, we weren’t sure if they would sort out the infestation or just let the next ariivals just use the room until they complained. The whole place could do with a deep clean and some modernisation.
Stayed 5 nights in Apr 2019

10/10 Excellent

JB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice apartment
The apartment was quite big than expected. there was everything you need for self catering. Unfortunately, we only stayed for a night to rest so was not able to use all the amenities of the place.
Stayed 1 night in Aug 2018

6/10 Okay

David, Ireland

Disliked: Cleanliness
Fine clean and very reasonable villa
Perfect for 2 nights , very cheap and clean and only 20 mins Fromm city center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for groups of 4 to 5
Late check in makes hard to find rooms. Be sure to call ahead. Breakfast cost, but kitchen is nice.

6/10 Okay

Mr Morley

Liked: Staff & service
Disliked: Cleanliness
Garden & City Hotel Review
A good price - not many places to eat locally. Just the use of a small shop where we could bring food back to the apartment. Breakfast was rushed as they people were ready to eat at 8am but no food was laid out. However, the young French girl was VERY nice on the reception desk and did her best to sort things out. The apartment wasn't perfect in terms of cleanliness but the beds were clean at least. For the money, it was fine.

6/10 Okay

gabriel n.

Disliked: Cleanliness
family trip
the hotel/apartment was clean enough and the wifi didn't work on all the areas, for the price its a good option or if staying maybe for a week or more. located close to universities.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Clean
The trash was still in the bin, wet towel hanging on the dining chair, and the lliving room/ dining area smelled like tabacco.

2/10 Terrible

mark, E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel reception not open
Booking stated arrival before 9pm we arrived at 8pm only to find reception closed. We were unable to check in :(

6/10 Okay

Juan & familty, Houston Texas

Disliked: Staff & service
No recommended
Not really nice place. Very difficult to find the so called "villas". Not too much help from personnel. By night, no light at all to find your room.

6/10 Okay

DC, Honolulu, Hawaii, USA

Liked: Staff & service, room comfort
Beautiful Garden Setting
Grounds around the buildings are well kept and have a very nice garden feel. Rooms and beddings were generally clean but the carpets were stained. Some lights did not work. Service was great with our late arrival and later with helping us when we had cel phone problems. Hotel is located in quick driving distance to the Roman amphitheater and the Basilique Notre-Dame de Fourvière. Free available parking is a big plus. I would recommend this hotel for budget minded travelers.

10/10 Excellent

Bill, San Leandro, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with charm. Helpful staff.
It's a beautiful hotel with a garden atmosphere. The room was comfortable and had air conditioning, which as good because it gets warm and humid in that area. The nice woman running the front desk gave us information on how to get to Venice and was able to sell us bus tickets. The bus to Venice is just a short walk away. I would recommend this hotel to my friends and family

8/10 Good

rich, Nottingham, UK

Liked: Cleanliness, staff & service
great for the price and great staff
Very helpful and English speaking staff. The room was v good for the price. Would be better if the windows had proper curtains and the security shutters. Satellite tv would be a bonus as well. However for the price, you can't get much better.

4/10 Poor

Agnes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not sure how this property got such high ratings
The units are EXTREMELY spartan and basic. There are no comforts/niceties such as pictures (ok, there were two very small pictures in a 2 level, 2 bedroom unit with huge walls), rugs, bath mats, alarm clocks, decent lamps (lighting was terrible), sufficient mirrors, etc... The bathrooms had exposed plumbing pipes, and the plastic shower curtain was disgustingly dirty as it was literally caked with soap scum from previous visitors. The walls, along with pretty much everything else, needed a deep cleaning. The hard, extremely uncomfortable sofa bed sleeper in the living room had pillows, but they were the actual sofa pillows with a pillowcase thrown over them instead of regular sleeping pillows. Part of the reason I chose this hotel is because they advertised a pool for my kids. However, the pool was covered up and not useable. Also, the dish detergent was provided but the bottle was half used as were the rolls of toilet tissue, and the sponge provided to wash dishes wasn't new (yuck!) While I certainly didn't expect the Trump Plaza for such a low rate, I at least expected that the room would remotely resemble the lovely pictures on the website. Be prepared - the rooms you see on the website are MUCH MUCH nicer than what you will receive. However, the front desk staff was wonderful! They were really nice and helpful, and most spoke pretty good English.

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACCOMMODATION ONLY
The location of the hotel was beatuiful. Easy to find on SATNAV, however the address was spelt incorrectly on the website. Confusion over the cost "per room" was terrible, and I had to ring hotels.com and the hotel itself to confirm the correct price..... On the whole the villa for 8 people was excellent value for money and we would happily use it again if need be. I would liked to have seen a proper kettle and not coffee percolator - we had to buy a kettle and also fans for our use as there was nothing to help with the intense heat. Staff were pleasant enough and helpful. We arrived much earlier that we thought and were allowed to have access.

2/10 Terrible

Patricia Brier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find and checkin instructions unclear
We never found this hotel, even though we asked directions many times and were directed to totally different locations! When we finally found someone who could tell us where it was we found out that we would not be able to get in as it was after 6pm on a Sunday and no one was at the reception, needed to arrange for check in earlier! Thus even though we had already paid for this hotel, we stayed at a different, thus double paying. Don't know condition but had to put in something or review not accepted!

10/10 Excellent

Sacha, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Had to stay there on business trips for the past 3 months, so became a regular guest. The service from the reception staff is perfect, and very friendly. The flats are clean and in good condition (please note they do not have an oven). The location is remote if you do not have a car, as there is virtually no conveniences nearby. There is a bus stop right outside and Bus 98 will take you to the edges of Lyon in 30 mins.

10/10 Excellent

JON, BRISTOL UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CITEA, MARCEY L'ETOILE
PERFECT CHOICE FOR ME AS I WAS WORKING JUST UP THE ROAD, INTERNET CONNECTION WAS UP AND DOWN, ONLY THE ONE ENGLISH CHANNEL ON THE TELEVISION AND THE APARTMENT WAS TO BIG FOR JUST MYSELF BUT THAT IS THE ONLY SMALL NEGATIVES I CAN SAY ABOUT THIS SUPERB PLACE TO STAY.... IDEAL BASE TO EXPLORE LYON FROM.

10/10 Excellent

Jess, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
Can't say enough good things about this place. We were here for 2 weeks while my husband was working in the Lyon area. We decided to make a family trip of it & brought along our 2 small children. Although, it is a little far out of the city & my husband had quite a drive to work, the kids loved this place. It is set up as small "villas" with about 4 apartments to a building. All in a maze of sidewalks connecting them. Every evening my son loved leading us around the maze. There was open grassed in areas that they could play ball. The pool was wonderful. Although we were there in the summer & it didn't have air conditioning, we never needed it. There were lots of floor to ceiling patio doors we could open for a great breeze. If you don't have a car, there is a bus stop right out in front of the hotel that will bring you to the train station. A nice walk up the street will bring you to a pizzaria, post office & small grocery store. The front desk workers all spoke wonderful English & were very quick to help us in any way. Wish all hotels were like this one!!

8/10 Good

Karine

Travelled with family, Travelled with pets, Travelled with partner
Logement spacieux, calme mais quelques travaux d entretien à prévoir : un volet défectueux et fuite d'eau.
Stayed 3 nights in Dec 2023
Response from Carla on 20 Jan 2024
Bonjour Karine,Nous vous remercions d'avoir pris le temps de partager votre avis sur notre résidence.La satisfaction de nos clients est au cœur de nos priorités et savoir que nous avons été à la hauteur de vos attentes est une source de motivation.Nous prenons note de vos suggestions et allons faire le nécessaire pour nous améliorer. Au plaisir de vous accueillir à nouveau, nous vous souhaitons une très bonne journée,Cordialement,Carla Goncalves

6/10 Okay

PHILIPPE

Travelled with partner
Disliked: Cleanliness
Pas de lumière extérieure pour rejoindre le logement...pas top en plein hiver ! Il y aurait besoin de refaire un peu la cuisine ! Rideaux très salles et table basse de salon bonne à changer
Stayed 2 nights in Dec 2023
Response from Carla on 20 Jan 2024
Bonjour Philippe, Nous vous remercions d'avoir pris le temps de donner votre avis sur notre établissement. Nous avons bien pris note de vos suggestions pour l'amélioration de notre qualité de service!Au plaisir de vous revoir, Cordialement, Carla Goncalves

8/10 Good

franz

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Appartement propre et fonctionnel. Rien ne manquait.
Stayed 1 night in Nov 2023

4/10 Poor

Benjamin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
J’ai surtout apprécié la localisation et l’amabilité du personnel a l’accueil
Stayed 4 nights in Nov 2023

8/10 Good

Menuel

Travelled with group
Liked: Cleanliness, room comfort
Bonne adresse
Hormi le fait que la réception soit fermée à notre arrivée à 18h45 (heure prévue 19h), tout s'est très bien passé. L'appartement était grand, le petit déjeuner copieux.
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Jean-Philippe

Stayed 1 night in Oct 2023

8/10 Good

Latifa

Stayed 3 nights in Oct 2023

4/10 Poor

franz

Business traveller
attendez-vous à des mauvaises surprises !
50% des ampoules mortes, une prise électrique détachée du mur, la télécommande de la télé qui n'est pas la bonne, pas de rideau de douche, le micro-onde a pris feu et le bonjour aux toiles d'araignées... réponse de la reception : on attend que les clients nous signalent les problèmes ! le complexe mériterait une sacrée maintenance et un check des chambres beaucoup plus rigoureux. Le seul intérêt pour moi, c'est à 5 minutes de mon client !
Stayed 4 nights in Sep 2023

10/10 Excellent

Dalena Made srl

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Walid

Stayed 1 night in Sep 2023

2/10 Terrible

Frédéric

Business traveller
Disliked: Cleanliness, room comfort
A fuir tout simplement
Stayed 4 nights in Sep 2023

6/10 Okay

Andre

Disliked: Room comfort
Site vieillissant
Bonjour Garden City Lyon Marcy est situé sur un carrefour où la circulation n’arrête pas jour et nuit même les fenêtres fermées on entends les véhicules surtout la nuit les extérieurs ne sont pas entretenus manque de lumière la nuit pour accéder aux bâtiments la literie est trop dure et le mobilier (table canapé en particulier sont à remplacer) Conclusion les locations sont spacieuses en volumes mais elles demandent à être sérieusement renouvelées pour le confort intérieur
Stayed 3 nights in Sep 2023

4/10 Poor

MARCEL

Stayed 3 nights in Sep 2023

8/10 Good

Véronique

Stayed 2 nights in Aug 2023

8/10 Good

Nico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Goeie prijs/kwaliteit verhouding
Stayed 1 night in Aug 2023

6/10 Okay

Marc

Liked: Cleanliness, room comfort
Bien mais sans plus
Bien mais sans plus. Pas de climatisation. Pas de ventilateur. Abords, terrasse, jardin etc..non entretenus et risque de se blesser car les haies ne sont pas taillées (églantier piquant)
Stayed 6 nights in Aug 2023

6/10 Okay

Farid

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
C’est recommandé pour un court séjour.
Stayed 2 nights in Aug 2023

8/10 Good

Wasa

Liked: Room comfort
Des toile araignée a l'entrée de la porte pas nettoyer , télé qui ne fonctionne pas car pile usager .
Stayed 4 nights in Aug 2023

8/10 Good

Gisele

Liked: Cleanliness, room comfort
Mon étape sur Lyon
Mon étape habituelle lorsque je suis sur Lyon. La proximité (3mn à pied) du parc de croix-laval est pour moi un grand plus. Les logements sont spacieux et correctement équipés. La literie est d'excellente qualité. L'équipe est sympathique et pro.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Éric

Stayed 2 nights in Aug 2023

4/10 Poor

Alexandre

Stayed 1 night in Aug 2023

6/10 Okay

Christophe

Stayed 1 night in Aug 2023

6/10 Okay

Peter

Stayed 1 night in Aug 2023

4/10 Poor

Christine

Stayed 1 night in Aug 2023

6/10 Okay

Manuela

Travelled with family
Wir waren 1 Nacht da, als zwischen Aufenthalt, dafür hat es gereicht.
Stayed 1 night in Jul 2023