BBQ/picnic Area

Reviews of Courtyard by Marriott Lynchburg

3 out of 5
Courtyard by Marriott Lynchburg
4640 Murray Place, Lynchburg, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 395 reviews" "
Rating 8 - Good. 102 out of 395 reviews" "
Rating 6 - Okay. 38 out of 395 reviews" "
Rating 4 - Poor. 15 out of 395 reviews" "
Rating 2 - Terrible. 13 out of 395 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast on a holiday was a benefit
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Dante,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.L SimpsonGM

6/10 Okay

Alok

Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice value, comfortable stay, great service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to LU
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Dania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds were super comfortable!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joy

Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Stayed 1 night in Jan 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to our destination clean and quiet
Stayed 1 night in Jan 2024
Response from L Simpson GM on 29 Jan 2024
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff.
I had reserved two nights and had to leave after one night due to impending snow. Staff was very kind and helpful with making cancellation. I have stayed here before and front desk staff have always been very kind and helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LSimpson General Manager on 11 Jan 2024
Dear joshua,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Twanda

Business traveller
Stayed 1 night in Dec 2023
Response from Rich C. on 12 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Sheila

Stayed 2 nights in Nov 2023
Response from Rich C. on 19 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, staff & service
Discovered at 11pm that the sheets had not been changed on the bed. No one answered front desk phone. Had to go downstairs, ring service bell to get assistance. Was handed clean sheets. Had to make our bed ourselves at 11:30 or so.
Stayed 1 night in Nov 2023
Response from Rich C. on 6 Nov 2023
I apologize for the inconvenience you experienced during your stay. It's essential that our guests have a comfortable and hassle-free experience, and it's clear that we fell short of meeting your expectations.I'm sorry to hear that you discovered the sheets had not been changed and had difficulty reaching the front desk for assistance. This is not the level of service we aim to provide. We appreciate your feedback, as it helps us address and rectify such issues to ensure a better guest experience in the future.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit more enjoyable, please don't hesitate to let us know. Thank you for choosing us for your accommodations.

10/10 Excellent

Roger M

Stayed 3 nights in Oct 2023
Response from Rich C. on 10 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good location very clean
Response from Rich C. on 20 Oct 2023
Thank you for your positive feedback and for rating us 5 out of 5. We're delighted to hear that you had a great experience during your stay.It's wonderful that you found our staff to be very nice, our location convenient, and our property very clean. Providing excellent service and a clean, comfortable environment are top priorities for us.If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future. Thank you for choosing us for your accommodations.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. It has the amenities if a larger Marriott brand. I love the options for food and drinks.
Stayed 1 night in Oct 2023
Response from Rich C. on 16 Oct 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great stay!! We have stayed hwrw before and it was great but we spent 48.00 on breakfast. If we stay again, we wont eat here but will go our for breakfast! The clerk who checked us in was amazing! Very friendlya. Very helpful and kind!!!
Stayed 1 night in Oct 2023
Response from Rich C. on 16 Oct 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rich C. on 6 Oct 2023
Thank you Laura for your great review of our hotel! We are so delighted to know that you enjoyed your stay with us. We hope you enjoyed your visit to the area and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

gloria

Stayed 1 night in Sep 2023
Response from Rich C. on 2 Oct 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean and comfortable. Staff helpful and efficient
Stayed 1 night in Sep 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to LU. Arrived and the tv had and all cords had been unplugged. The lady that check is in came up immediately and fixed it. Very pleasant and great stay!
Stayed 1 night in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you Michael for your great review of our hotel! We are so delighted to know that you found our hotel to be in the perfect location for LU. We are sorry that you encountered an issue with the television cords, but am pleased a team member was able to address that for you right away. We hope you enjoyed your visit and hope we have the opportunity to welcome you back in the future!

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great until we walked into the room.
The front desk was fantastic and may check in a breeze. Gave us the choice of which floor we would like to be on. When we open the door to our room, there was a haze and a very strong, distinct smell of marijuana. We turned on the bathroom fan and opened the balcony door to air the room out. Not wanting to make a fuss. We did let the front desk know, but did not request to change rooms. Overall decent stay but very disappointing in the odor that seem to linger the entire stay.
Stayed 1 night in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. The issue you encountered upon entering your room is not indicative of the level of service our guests have come to expect and very sorry you had to encounter it. I have gone ahead and forwarded your comments to the appropriate teams in the hotel and they will be reviewing them to ensure an issue like this does not happen again in the future. We hope that you will consider giving us another chance should your travels bring you back to the area!

8/10 Good

Amekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and hope you will stay with us again soon!

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rich C. on 11 Sept 2023
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and hope you will stay with us again soon!

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for your 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable lobby.
Stayed 1 night in Jul 2023

6/10 Okay

Natalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Brenda, Roanoke

Stayed 2 nights in Jun 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Jun 2023

8/10 Good

Cheryze

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room didn't have a microwave or refrigerator. I will never stay at this property again!
Stayed 2 nights in May 2023

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Stayed 1 night in May 2023

4/10 Poor

Molly

Stayed 2 nights in May 2023

4/10 Poor

JENNIFER

Stayed 1 night in May 2023

8/10 Good

Levette

Stayed 1 night in May 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly! Great options to relax or hang out other then your room. Great location and close to everything…dining, shopping and the university.
Stayed 2 nights in Apr 2023
Response from Lynne S, General Manager on 17 Apr 2023
Dear Stephanie,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Lynne S, General Manager on 17 Apr 2023
Dear Cheryl,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Barbara, Fredericksburg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has had some cosmetic updates but it’s still an old hotel. Bed sagged in the middle, water pressure wasn’t great, the bathroom fan rattled really loud, the A/C made noises like it was on its last leg, the blow dryer vibrated so hard it was hard to use and it smelled like it was burning hair. There is no continental breakfast or coffee or tea. You have to pay for it when other hotels are offering it. Including the other Marriott which is newer. We left the following day even though we paid for two nights. The staff at the front desk were nice but for the money stay somewhere else.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe place- clean and convenient to places we are visiting.
Stayed 1 night in Mar 2023
Response from Lynne S, General Manager on 17 Apr 2023
Dear Catherine,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

twanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room and Awesome Service
Nice clean and crisp hotel. The staff are always amazingly awesome no matter who you speak with. The ladies have embodied customer service at its finest.
Stayed 1 night in Mar 2023
Response from Lynne S - General Manager on 27 Mar 2023
Dear twanda,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was great, room was great, parking not so good
Stayed 1 night in Mar 2023
Response from L Simpson-GM on 15 Mar 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Great customer service.
Stayed 1 night in Mar 2023
Response from L Simpson-GM on 15 Mar 2023
Dear Nitza,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.