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Reviews of Susanna

3 out of 5
Susanna
52 Mabed El Karnak, Luxor

Reviews

7.0

Good

Rating 10 - Excellent. 0 out of 22 reviews" "
Rating 8 - Good. 15 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Xavier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff. No room service provided. Good breakfast included. Language barrier with most staff.
Stayed 2 nights in Apr 2023
Response from Hotel management on 11 Apr 2023
Dear our valued guestKindly inform you thatThanks for your comment and we hope to see you again soon with lots of your friends at your lovely second homeBest wishes

2/10 Terrible

Nieves

Stayed 1 night in Jan 2023

6/10 Okay

Julie

Stayed 1 night in Dec 2022

6/10 Okay

Elvia

Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their laundry service is fast compared to the rest of the Egyptian hotels we’ve stayed at where they air dry our laundry.
Stayed 3 nights in Jan 2020
Response from Tanious on 6 Jan 2020
Dear Guest Thanks for your comment and we hope to see you again Best wishes Hotel management

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
At check-in, they had no record of my reservation even though Expedia had confirmed the reservation and a reservation number generated. They asked me to provide the confirmation email. Luckily I had one confirmation email in my saved mail. Next, they said I had the option to pay at check-in or at check-out, I chose the latter which in usual in the US. I was then informed that WiFi is available without charge only if it’s used in the hotel lobby. However, should I chose to use it in my room where I spend my time and would need it most, i would have to pay for it. On the third day of my stay, I was stopped in the lobby and was informed that the decision to pay at checkout was changed and that payment was required now. I presented my credit card to pay the bill but they said that their cred card processor was not working, so I then tendered cash for the full amount. I just assumed that they did not have cash on hand and wanted some immediately which was the reason for the abrupt change of policy. On my final day at the hotel, checkout was at 12 noon but the woman at the desk found it fit to call me at 11:45 even though I was not in violation of the check-out time of 12 noon. Travellers expect the honest experience of other travellers to assist them in their decision making (I know I do). Therefore, with that in mind my advise is to stay away from the Susanna hotel at Luxor. Allan Alexander Georgia, USA
Stayed 3 nights in Apr 2019
Response from Tanious on 4 May 2019
Dear Allan As regard check in we received your reservation after you check in by half an hour As regard credit card machine it was out of service. This the problem from the bank not the hotel The policy of check out is 12.00 Pm in all hotels Best wishes Hotel management

8/10 Good

André, rio de janeiro, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxor Temple at breakfast
Very beautiful hotel. In front of Luxor Temple, you can see it from your room, or in the breakfast floor (top floor). In the city's center, close to many restaurants, shops, very ease to find. Helpfull staff.
top floor!
entrance
bedroom

8/10 Good

Khanh Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities
great location!
room is small and can be noisy from the traffic below but hotel is in great location. Close to all major attractions and markets.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location
This hotel was in the perfect location for a visit to all the sites in Luxor. The staff was friendly and helpful, but the hotel wasn't fancy. If you're looking for a simple place to stay, I would recommend this. The breakfast area has a wondeful view of the temples and sunset over the Nile and the pool would have been great if we had brought out swimsuits!

8/10 Good

r, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good base for Luxor
Next to Luxor Temple, great view and good base for Luxor if only a short stay and arriving/departing via train (easy walk to station). Staff slightly too pushy on trying to sell a balloon ride (although not untypical for Luxor) and a bit haphazard in the way they dealt with checking in and taking payment. However, the West Bank tour booked through the hotel was fairly good. The guide took a little while to warm up after we instructed where we wanted to visit (which differed from where he expected to take us) but gave good information. Note taxes/fees of 25% are not included in the booking charge on Expedia (would be good if Expedia pointed this out clearly when booking).

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
rooms too small
The room is far too small, and it claimed to have wifi access, but in fact, it only has wifi in reception, not in the room. Sort of convenience location, near the temple, but window facing the street, very noisy. The only highlight I would say is the balcony on the roof, nice to have breakfast there in the morning to overlook the Nile.

8/10 Good

Suenaga

Stayed 2 nights in Sep 2023

8/10 Good

Daniela

Liked: Staff & service
Disliked: Cleanliness
La terrazza con vista su Nilo e tempio. Poco rumore.
Stayed 5 nights in Feb 2023
Response from Mark on 24 Feb 2023
Dear our valued guestKindly inform you thatThanks for your comment and we hope to see you again soon with lots of your friends at your lovely second homeBest wishesHotel management

8/10 Good

Arelatensis, Montpellier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel sympathique pour cet hôtel idéalement situé devant le temple de Louxor, près du bazar. Belle vue sur la terrasse pour le petit déjeuner (: à améliorer). Dommage que le bruit de la porte de l'ascenseur résonne dans les chambres, un effort d'insonorisation s'impose
Stayed 3 nights in Dec 2019
Response from Tanious on 8 Jan 2020
Dear guest Thanks for your comment and we hope to see you again Best wishes Hotel management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y el servicio del hotel recomendable..
Stayed 1 night in Nov 2019
Response from Tanious on 14 Dec 2019
Dear guest Thanks for your comment Best wishes Hotel management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ルクソール神殿に近く、市内の中心部に位置している
Stayed 3 nights in Dec 2018
Response from Tanious on 15 Jan 2019
Thanks for your comment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街の中心に近く立地は最高でした
スークのすぐ近くで、町歩きに最高の立地でした。ウエストバンクのツアーも簡単に手配できて、値段もリーズナブルだったと思います。
Stayed 2 nights in Aug 2017

4/10 Poor

takashi, 日本

Liked: Cleanliness
Disliked: Property conditions & facilities
朝食は外で食べて下さい
朝食は冷めたパンと玉子、チーズ。美味しくないです。 部屋は清潔感がありますが、お風呂のお湯の出が残念でした。 ルクソール神殿が徒歩で行けますし、屋上から見えるのは良いです！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundum wohlgefühlt
Super Lage, schönes Zimmer, guter Service. Das Zimmer war von seiner Ausstatung durchaus mit deutschem Standard vergleichbar. Von Restaurant und Roof-Top (mit Pool) hatte ich einen tollen Ausblick auf den Luxor-Tempel. Die Leute waren sehr nett und hilfsbereit. Alles in Allem ein gutes Preis-Leistungs-Verhältnis.

8/10 Good

Naruto, 東京

Liked: Staff & service, room comfort
学生にお薦めのホテル
ホテルのスタッフはフレンドリーで親身。でも馴れ馴れしくない。 女性１人での宿泊でしたが、安心して泊れました。 紹介してくれる観光もリーズナブル。 早朝の気球ツアーに参加の場合は、朝食をBOXに準備してくれます。 ロケーションも良く、すぐ裏にレストランやお土産物屋さんが沢山ありました。

8/10 Good

masao, 東京

Liked: Cleanliness, staff & service
値段相応の良心的ホテル
フロントの感じはとても良い。場所も良く、料金も安い。部屋は清潔。ホテルの従業員は信頼できる感じで、安全安心。朝食などを取る最上階からはルクソール神殿やナイル西岸が見え眺望も良い。簡素なホテルであるが値段相応であり一応お薦めできる。ただし、シャワー設備が古くカーテンを引いても浴室一帯が水浸しになってしまう。タオルがごわごわのバスタオルしか装備されておらず洗面台も狭い。ビデもドライヤーもない。総じて水回りは貧弱である。タンスもガタガタで中の上着掛けバーは簡単に落下した。予約時はユーロ建てだったがフロントでは円建ての数字を示されてちょっと混乱した。しかし全体的に大きな問題はない。

8/10 Good

ルクソールの低料金の快適ホテル, 大分、日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
エジプトの下町雰囲気が味わえる快適なホテル
予約日を間違えて予約していたため、宿泊を断られたが、ナイルクルーズの手配を依頼していた現地旅行社の仲介で、泊まることができた。 立地は、ルクソール神殿・ルクソール駅が徒歩圏内で、エジプトの下町の雰囲気が堪能できます。 ホテルは新しく、設備、清潔度は日本のビジネスホテルと同程度で、快適です。