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Reviews of Pyramisa Hotel Luxor

4 out of 5
Pyramisa Hotel Luxor
Khaled Ibn El Waild Street, Luxor

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 195 reviews" "
Rating 8 - Good. 64 out of 195 reviews" "
Rating 6 - Okay. 31 out of 195 reviews" "
Rating 4 - Poor. 14 out of 195 reviews" "
Rating 2 - Terrible. 24 out of 195 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Wahida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why others had issues with the hotel. Our staff was more than pleasant. Lovely hotel,staff are very welcoming and helpful with queries. Pool staff are very helpful too! Clean room, and hotel staff are able to make arrangements and help with any issues with our flights or trips. Thank you for a lovely staff, will defo be booking the hotel again if I return to Luxor.
Stayed 2 nights in Jan 2024

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not updated, bathroom was old and not clean. Morning breakfast was not organized, no lineup control for omelet station. Coffee and tea station was a joke. Would not recommend this hotel
Stayed 1 night in Nov 2023

2/10 Terrible

DARREN, Waterloo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start, property is not even worth giving 2 stars.we felt unsafe in the room because all doors are broken and anyone can fource to push it open. Bed sheets were given diry and we asked to change them at firstday. Generally rooms were pretty dirty and outdated . We are normally not complaining for small stuff but these are more visible. If you wanted do yourself a favor, please consider another property. Especially free brakefast was awful even 2 star property can provide you decent food choices. One time we were refused to allow into buffet because they given priority to a tour group to eat first. BIG THUMS DOWN. They need your money but not you
Stayed 4 nights in Nov 2023

6/10 Okay

Istvan-Tibor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed only one night after our Nile cruise and before heading out to the red sea. The staff is very friendly, the hotel has a nice feel to it. Our room was nice and spacious, with a big balcony. The problem was the bathroom. It was in bad condition and definitely needs renovation, tile gaps are black from age/ mold? Shower head is broken in a way where the water sprayed out on one side like a jet so couldn't shower properly. All we wanted is to shower, feel clean and sleep before going further which is why we are disappointed.
Stayed 1 night in Oct 2023

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and proactive staff, with safety and comfort top of mind. The hotel is one of the oldest in the area and is dated, but it is well maintained and kept clean. Daily breakfast was fantastic and the morning views of the hot air balloons and the Nile were soon mom it incredible.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Incredibly poor service for a 4 star hotel
Rated 4 stars, but does not deserve that caliber. 4 stars for the pool and the breakfast but otherwise would say it is a 3 star hotel with 2 star service. We have received much better and more hospitable service in Egypt at hotels costing 30 euro per night. We asked them to bring us extra towels 4 times and they were never brought. Our fridge did not close and the phone in the room did not work. Told them about this twice and was not fixed. The third time, they changed us rooms to a smaller room. The hotel manager said he was going to send up a bellboy to bring our luggage to the new room, but no one ever arrived after 20 minutes so moved all our luggage myself. Very few plugs in the room. Wi-Fi is only in the lobby, NOT in the rooms, and barely works even in the lobby.
Stayed 2 nights in Nov 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience is staying in this property… Uncomfortable bed… b
Stayed 2 nights in Oct 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service
Good but needs technology upgrade
Conveniently located for access to taxis, pick-ups, for tourist sites. Excellent breakfast buffet for vegans and evening buffet is reasonably priced. There's a very good Italian restaurant in hotel complex. I felt safe and welcomed. Staff was friendly. Rooms need some updating but big complaint is that there is no internet access in the rooms. A very slow free internet is available in the lobby and lobby can get crowded with guests using lobby for wifi access. Nice pool and reasonably priced drinks, Gardens are so pretty that couples come there for wedding photo shoots!
View of gardens. It is so pretty that couples come there for wedding photos.
View of Nile from balcony.
Balloons launching over the Valley of the Kings as seen from balcony at sunrise.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is a very good installation but the maintenance is very poor. making things look very old and in bad shape, the personnel is very frinedly and the breakfast was very good
Stayed 3 nights in Oct 2023

8/10 Good

Ferough

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, helpful staff and close to all amenities.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The pools were unbelievabke. I felt as if I had gone to Hawaiia. Thank you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Asama, Chandler

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Oct 2023

8/10 Good

Ana karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mireya L

Stayed 1 night in Sep 2023

6/10 Okay

Janetha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was described with wifi and that wasn’t true. Fot People like me that works during traveling it was a nightmare. Have to come down to lobby for a very slow internet 😏
Stayed 2 nights in Sep 2023

6/10 Okay

Gilberto

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

Joanne, Cheshire

Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2023

10/10 Excellent

Zahoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

4/10 Poor

Sergio

Liked: Cleanliness
Disliked: Staff & service
The room was nice and kept very clean. The staff is nice but slow and inefficient, particularly in the restaurant. The food was the worst part at this property, The service at the restaurant was slow and inattentive. I try the Italian Restaurant one night and the bread was old and the food was below average. I had to walk to the Royal Sonesta to eat my meals. You cannot walk out the door of this property without being harassed by taxi drivers, vendors, etc. It wasn’t a very good sty.
Stayed 4 nights in Jun 2023

2/10 Terrible

ronda

Disliked: Staff & service, room comfort
I was within policy for hotel and hotels.com to cancel one of my nights and could not get ahold of the hotel. Neither could hotels.com. For no reason other than it’s the hotels policy , hotels.com wouldn’t give me refund or credit . The hotel said they changed their number (no number AT all on website) and they ignored my messages on hotels.com emailing service to cancel my one night like a week before booking. Staff was rude down in the breakfast area and gave my husband a dirty look when he asked for a pancake at the pancake station. Bed was super hard and uncomfortable. Terrible for hotels.com and shame on hotel for not having better customer service
Stayed 2 nights in May 2023

10/10 Excellent

Maria, Murrieta

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. They went above and beyond to make our stay very pleasant.
Stayed 1 night in May 2023

2/10 Terrible

Marta

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was so dirty that my husband and I checked out a few hours after check in and went to the hotel next door. I have stayed in many different hotels and countries but this was by far the worst. I am not sure if we just got unlucky with a terrible room but the AC was not working on a 100 F day, the bathroom had bugs in it, the couch siding was falling off, the door to get in was cracked at the hinges, and so on. I respectfully could not sleep in a place such as this. The exterior and pool are great and lovely but inside needs major renovations. Even though we were only staying for 1 night, we just could not. As an aside, outside of the hotel you will get harassed and bothered at least 100 times, no matter how nice/respectful or kind you are by saying “no” in regards to all varieties of services such as taxi, horse carriage ride, etc. My husband and I tried to take a walk just to explore the area and simply had to turn around as it was just unbearable. We did not experience this on our trip in Cairo or Hurghada so unsure if it’s just this area or what.

10/10 Excellent

Maria, Murrieta

Liked: Staff & service, property conditions & facilities
The staff was very friendly and helpful. The restaurants made it easy to dine in.
Stayed 3 nights in May 2023

10/10 Excellent

Michael, Dallas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mustafa, the front desk was very helpful with our stay in the hotel and responded promptly when assistance needed. All staff are very friendly.
Stayed 3 nights in Apr 2023

8/10 Good

Yusleidy

Travelled with partner
Located in an ideal location in Luxor- a walking distance from Luxor temple and the museums. However, the breakfast and wifi weren’t that great. I had to access the wifi in the lobby.
Stayed 3 nights in Apr 2023

8/10 Good

MARITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good property. There are not many dining options around, but the hotel has some restaurants that were open.
Stayed 1 night in Mar 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place right on the river. Very clean and comfortable. Had three good meals in the restaurants. Made our stay in Luxor that more enjoyable.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a 4 star hotel
Hotel lobby is beautiful, and deceiving at the same time. The rooms are not up to date and are dirty. Makes you wonder what you can't see. Definitely did not feel like a 4 star room
Stayed 2 nights in Mar 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suggest to stay in this hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, loved my stay there , room was nice and clean and the stuff were very friendly
Stayed 2 nights in Mar 2023

6/10 Okay

Benjamin

Travelled with partner
Liked: Amenities, property conditions & facilities
The rooms are not great (dated, dusty, and broken), but it is made up by the price, good amenities (a swim up bar!), and location adjacent to many other hotels.
Stayed 3 nights in Mar 2023

2/10 Terrible

mark

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty. The tv was very fuzzy and didn’t work and I called twice for someone to come fix it. And they took over an hour to come. No internet anywhere in the building. The second night around 11pm. It smelt like they were pumping perfume into the vents. And we couldn’t sleep cause of the intense smells. The breakfast buffets were so dirty with food splatters on the walls. We even looked at other possible hotels and ways I could cancel our stay at pyramisa by getting a refund cause it was so bad there. Definetly not a 4 star resort.
Stayed 2 nights in Mar 2023

8/10 Good

WAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service good location beautoful view, good bkfst, dismal non edible supper.for the price go somewhere else.fast reg,tn& out .
Stayed 1 night in Feb 2023

8/10 Good

Douglas, Fort Lee

Stayed 2 nights in Feb 2023

8/10 Good

Abdul Hamid

Liked: Staff & service
Disliked: Cleanliness
Average hotel but acceptable
Amazing views of the river Good location and good breakfast. Bit rundown and not so clean. Lot of dust in corners of the room and behind the bed and pedestals. Lighting very bad in the room.
Stayed 3 nights in Feb 2023
Response from Hotel Management on 25 Feb 2023
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

6/10 Okay

Janet

Stayed 2 nights in Feb 2023
Response from Hotel Management on 25 Feb 2023
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

2/10 Terrible

Briana

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel to anyone super out dated very dusty/ dirty
Stayed 1 night in Feb 2023
Response from Hotel Management on 25 Feb 2023
Dear our valued Guest,Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

10/10 Excellent

Stefanie

Business traveller
Liked: Cleanliness
Top Location Top Staff
Stayed 1 night in Feb 2023
Response from Hotel Management on 9 Feb 2023
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in luxor
Overall, an excellent experience underscored by committed customer service-oriented staff throughout all sections.
Stayed 2 nights in Dec 2022
Response from Hotel Management on 9 Feb 2023
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Breakfast was good.
Response from Hotel Management on 20 Jan 2023
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

8/10 Good

Nancy

Stayed 1 night in Jan 2023

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was probably a nice hotel 30 years ago. But management has badly neglected maintenance. My family was trapped in the dark in a malfunctioning elevator. The furniture is all very old. And the entire place needs repainting. Our stay was miserable.
Response from Hotel Management on 9 Jan 2023
Dear our valued Guest,Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

6/10 Okay

Feroz

Stayed 1 night in Dec 2022
Response from Hotel Management on 9 Jan 2023
Dear our valued Guest,Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Very dirty rooms , no maintenance, personal not tourism trained, restaurant smelly, they put water tap. We got a gesture from the hotel for a dinner and promise to have a clean room for our second stay but unfortunately nothing changed… This hotel would need a full maintenance and deep cleaning.
Stayed 1 night in Dec 2022
Response from Hotel Management on 30 Dec 2022
Dear our valued Guest,Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

2/10 Terrible

Wendell Max

Liked: Staff & service
Disliked: Amenities
The location on the Nile is beautiful. The hotel cut the air conditioning off apparently to save money. This led to fitful and sporadic sleeping. It was absolutely miserable, was not possible to nap during the heat of day and if you open the balcony door at night you will be subjected to the thick automotive pollution and burning of trash and plastic. I missed the first day of privately guided temple tours due to exhaustion from lack of sleep. I am physically fit and acclimated to a hot climate (South Florida USA). I asked for a fan but none were available. I left the hotel two days early and the management refused to refund the days I did not stay. Management falsely claimed Expedia had not initiated a request to change the reservation, claiming it was out of their hands which I had requested days before. Expedia said they tried multiple times to contact the hotel and received no response. Looking like I'll have to get my credit card company to protect me with a charge back. Who wants to go thru this hassle on vacation? I would avoid this hotel at all cost and I'm not one to typically complain about anything.
Response from Hotel Management on 23 Dec 2022
Dear our valued Guest,Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and decent size rooms. My only complaint is there is no maintenance done to the rooms. They need major updates very outdated unfortunately. Check out the shops outside by the pool. One of the owners of the shop was very nice and friendly his name is Moe I suggest going there for any souvenirs or clothing. Unfortunately there were no Ubers in Luxor. But luckily the hotel has a 24 hr driver you can pay cash and will take you anywhere! His name is Hussein. He works day shift and his brother does the night shift so I would definitely recommend them. They drive a big white SUV. I left Luxor with great memories but I also left Luxor with a good friend. Hussein drove me and my friend around whenever we wanted with no issues. We all bonded so quick and easy! Just agree on a price that you want to pay! Hussein was such a great guy!
Response from Hotel Management on 7 Dec 2022
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,

10/10 Excellent

Fer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una excelente opción en Luxor
Hermosa vista hacia el río Nilo, puedes usar la piscina, tomar un bote para ver el atardecer. Desayuno muy bueno y diferentes opciones para cenar.
Stayed 1 night in Dec 2022
Response from Hotel Management on 6 Dec 2022
Dear our valued Guest, We very much appreciate your Comments regarding your Stay at Pyramisa Hotel Luxor. It is always a pleasure to receive your positive Feedback. I will share your Comments with our Team. I am sure that this Feedback will serve as an Encouragement to all of our Staff as we strive to continuously improve the Quality of our Services. Thank you again for sharing your Experience, and we would love to host you again here at Pyramisa Hotel Luxor.! Sincerely,