Street view

Reviews of City Hotel

3.5 out of 5
City Hotel
Coin Av. de la Liberté /, 1 Rue de Strasbourg, Luxembourg City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 350 reviews" "
Rating 8 - Good. 116 out of 350 reviews" "
Rating 6 - Okay. 14 out of 350 reviews" "
Rating 4 - Poor. 8 out of 350 reviews" "
Rating 2 - Terrible. 4 out of 350 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to main train station so easy to walk to trains and tram
Stayed 1 night in Mar 2024
Response from City Hotel on 26 Mar 2024
Thank you very much for your comments and review. We are delighted to read that you enjoyed your stay in our hotel and that you took advantage of our central location to visit the city.

10/10 Excellent

Jennifer, Sugarloaf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff.
Stayed 1 night in Feb 2024
Response from City Hotel on 11 Mar 2024
Thank you very much for your nice review and comments.It's a real pleasure to read that you enjoyed your stay in our hotel and that you appreciated the kindness of our team.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need in a hotel and nothing you don't.
Stayed 4 nights in Feb 2024
Response from City Hotel on 5 Mar 2024
Thank you very much for your nice comments and review.We hope we will have the pleasure to welcome you again during your next trip in Luxembourg

8/10 Good

Christina

Travelled with family
Liked: Cleanliness
This hotel is conveniently located near the train station. The room was nice, plain, but nice.
Stayed 1 night in Feb 2024
Response from City Hotel on 26 Feb 2024
Thank you very much for your comments and review.We hope we will have the pleasure to welcome you again in our hotel during your next trip in Luxembourg

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station, which sometimes means noise and fuss, but the hotel was a quiet and comfortable space inside. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from City Hotel on 22 Feb 2024
Thank you very much for your comments and review.We are pleased to read that you enjoyed your stay in our hotel.

10/10 Excellent

Itamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property nice and clean. Staff very helpful and friendly. The area around is rough. Many homeless, drug addicted and as you walk out of the elevator from the parking lot, stinks badly and junkies all over the place. But it’s very close to the nice part of town.
Stayed 2 nights in Dec 2023
Response from City Hotel on 5 Jan 2024
Thank you very much for your comments and review. It's a real pleasure to read that you enjoyed your stay in our hotel and that you appreciated the kindness of our team.As the parking is a public area, we are not able to manage it and to manage the people around; but we will transfer this comment to the building's management.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from City Hotel on 27 Dec 2023
Thank you very much for your nice review and comments. We are delighted that you enjoyed your stay in our hotel and that you appreciated the cleanliness of our rooms.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean hotel, good amenities. and friendly service. They're also very fairly priced and in a perfect location. You'll definitely like this hotel.
Stayed 1 night in Dec 2023
Response from City Hotel on 23 Dec 2023
Thank you very much for your comments and review.We are delighted to read that you enjoyed your stay in our hotel and that you appreciated our services, our rooms, the cleanliness and the kidness of our team

10/10 Excellent

Enda

Stayed 2 nights in Dec 2023
Response from Reception on 14 Dec 2023
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from reception on 11 Dec 2023
Thank you for your review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean and great locatio
Small rooms, but ok for solo traveller. Great location, very clean rooms. No noise and great block out curtains.
Stayed 1 night in Dec 2023
Response from reception on 11 Dec 2023
We thank you for your feedback. We are delighted to read that you appreciated our rooms. We hope to have the pleasure to welcome you a next time.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a standard superior room for one; it was quite spacious. The bed was very comfortable and there was a lot of natural light. The staff were all very friendly. The hotel is very well situated for public transport - a five minilute walk from the tram (all public transport is free in Luxembourg). My only quibble was the lack of bacon at breakfast - but I think that's my issue haha!
Stayed 2 nights in Nov 2023
Response from City Hotel on 24 Nov 2023
Thank you very much for your feedback. We are delighted to read that you enjoyed your stay in our hotel and that you appreciated the kindness of our team.Normally,we always prepare some bacon for our buffet breakfast. We will check what happened. Sorry for that.

10/10 Excellent

Daphne, Canton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To no fault of the hotel, there is a lot of construction going on around the hotel. The staff was great.
Stayed 2 nights in Nov 2023
Response from City Hotel on 17 Nov 2023
Thank you very much for your review and comments. We are delighted to read that you enjoyed your stay in our hotel and that you appreciated the kindness of our team.A little more patience and the work will soon be finished. We will then be able to enjoy a semi-pedestrianised street with terraces.

8/10 Good

Allen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The individual, a gentleman with a deep french accent and glasses was not customer friendly. Very cryptic in his responses and did not volunteer any information. We felt like we were bothering him and he was too busy to help us. This applied both to check in and check out. Most specifically as an example, we had to ask for details to utilize the parking garage, which was a fairly complex process. He did not volunteer this information to us even though we paid for parking. The other front desk attendants were very good.
Stayed 1 night in Oct 2023
Response from City Hotel on 30 Oct 2023
Thank you for your feedback. We will check with the team concerning your remarks, but the process to access to the parking is not complex at all. You just have to take a ticket at the entrance and to exchange it a the reception desk to exit.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and central  station next door
Stayed 1 night in Oct 2023
Response from City Hotel on 16 Oct 2023
Thank you very much for your review and for the pictures :)

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from City Hotel on 13 Oct 2023
Thank you very much for your review

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the train station.
A lovely hotel and very well located for a night's break. Just little things made it even better e.g. a personal written welcome and apples and pears a little nice touch.
Stayed 1 night in Sep 2023
Response from City Hotel on 29 Sept 2023
Thank you very much for your nice comments and review.It's a real pleasure to read that you enjoyed your stay in our hotel and that you appreciated our small attention

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly
Stayed 2 nights in Sep 2023
Response from City Hotel on 27 Sept 2023
Thank you very much for your feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Clean and comfortable, great location.
Stayed 1 night in Sep 2023
Response from City Hotel on 30 Oct 2023
Thank you for your feedback

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to train station, trams, airport bus stop, shops. Staff are very friendly & multilingual. Room was spacious, bright & clean, bed was comfy. Great selection of meats, fruit, breads & pastries for breakfast
Stayed 5 nights in Aug 2023
Response from Reception on 7 Sept 2023
We thank you for your feedback. We hope to welcome you a next time.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Reception on 7 Sept 2023
We thank you for your feedback. We hope to welcome you a next time.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional.
Very hospitable staff (front desk, restaurant and housekeeping). very close to the central station for international departure. Trams and buses leave right outside the hotel. Breakfast is really fresh (including juice). The spread was beyond expectation.Amazing stay
Stayed 3 nights in Aug 2023
Response from City Hotel on 11 Sept 2023
Thank you very much for your feedback. It's a real pleasure to read that you enjoyed your stay in our hotel.

10/10 Excellent

Gustavo

Business traveller, Travelled with partner
Everything good
Stayed 1 night in Sep 2023
Response from Reception on 7 Sept 2023
We thank you for your feedback. We hope to welcome you a next time.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the train station and close enough to walk into the city centre. The hotel was clean and comfortable and for Luxembourg City, good value.
Stayed 1 night in Aug 2023
Response from reception on 2 Sept 2023
Thank you for your comments and review. We are delighted to read that you appreciated our hotel and that you enjoyed your stay.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from City Hotel on 14 Sept 2023
Thank you very much for your feedback

10/10 Excellent

Gouri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and modern and renovated. A bit of a walk to the old city but transport was free in Luxemburg when I was there. Hotel was good but city was boring though.
Response from City Hotel on 22 Aug 2023
Thank you for your comments and review.The city is only a 15-20 minute walk from our hotel. It's not very far, especially as there are some beautiful things to see on the way.With free transport, it's even quicker.Luxembourg City is a very beautiful city, typical of Northern Europe, and we're sorry you didn't enjoy it.

10/10 Excellent

Celso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. The room was very spacious, clean and modern.
Stayed 1 night in Aug 2023
Response from Reception on 7 Sept 2023
We thank you for your feedback. We hope to welcome you a next time.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, really clean. Lady on reception was ultra helpful. Parking took a bit of doing. You park round the corner. Not the easiest but the receptionist tried to make it as easy as it possible. On reception it said the room rates were €300+euros. It was nice for what I paid & convenient for the train station but wouldn’t pay that much.
Stayed 1 night in Aug 2023
Response from City Hotel on 21 Aug 2023
Thank you for your nice comments and review. For your information, under Luxembourg law, the maximum rates that the hotel may charge must be displayed outside the hotel.This does not mean that these are the sale rates.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was perfect
Stayed 1 night in Aug 2023
Response from City Hotel on 16 Aug 2023
Thank you very much for your review.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2023
Response from Reception on 12 Aug 2023
We thank you for your nice comment. See you a next time !

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception on 1 Aug 2023
Thank you very much for your comment and review

10/10 Excellent

ZHENG ZHENG

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Jul 2023
Response from City Hotel on 27 Jul 2023
Thank you very much for your comment and review

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel next to metro and trains.
Stayed 2 nights in Jul 2023
Response from City Hotel on 27 Jul 2023
Thank youv very much for your review

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We weren't able to figure out the hot water so ended up taking cold showers.
Stayed 1 night in Jul 2023

8/10 Good

Rima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the property. Nice room. Perks related to the VIP status were below average: almost insulting
Stayed 2 nights in Jun 2023
Response from City Hotel on 29 Jun 2023
Thank you for your comments and review. We are a bit surprised concerning your remark about the VIP Status; as per contract this status includes a free parking and a plate of fruits in your room.For a 3-stars hotel, it is already a nice gift especially the parking which is very expensive in Luxembourg city.

10/10 Excellent

Jon

Stayed 3 nights in Jun 2023
Response from City Hôtel on 11 Jul 2023
Thank you very much for your review

8/10 Good

Warren

Liked: Cleanliness, amenities, property conditions & facilities
This is a good hotel but very expensive for what it is. It is in the area of Luxembourg that is less desirable and while it is generally safe there are certainly some dodgy people hanging about the area. There is only 1 lift. Breakfast is good. Good points is that it is close to the railway station and very handy for catching the tram into the city. The beds are very uncomfortable though.
Stayed 4 nights in Jun 2023
Response from City Hotel on 15 Jun 2023
Thank you for your review and comments. Please note that our prices are depending of the market. June is one of the strongest month of the year and the demand is extremely high. All hotels are very expensive depending of their localisation.Concerning the area, like all station area in the European Capital, you have a lot of different people. Nevertheless, the area is secure as we never had any problem.We are a small hotel in the Ciy Center, so yes we only have 1 lift, not possible to add one more, sorry.Finally, we are surprised about the comment for the mattress as all matresses are brand new. Perhaps they are a bit hard for you but this is your personal impression.We hope we will have the pleasure to welcome you again during you next trip in Luxembourg.

8/10 Good

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The problem is that there is underground work going on in the street and it is very difficult to access the entrance to the hotel. I was told it will last about a year before it is completed. Also, hard to find a place to park your car in order to check-in. Parking is a paid public parking about 2 blocks from the hotel. Easy access to Tram and public transportation which is free in Luxembourg. 2 blocks from the main train station.
Stayed 1 night in May 2023
Response from City Hôtel on 5 Jun 2023
Thank you for your comments.The works in the whole stret will last about 1 year. It will not last one year in front of the hotel.Parking is not free like all hotels and like all European Capitals. We have a special price for our guests.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Luxembourg, convenient to trains and restaurants. Very clean and great room.
Stayed 1 night in May 2023
Response from CITY HOTEL on 31 May 2023
Thank you very much for your comments and review. We are delighted to read that you enjoyed your stay in our hotel and that you took advantage of our central location to visit the city.

10/10 Excellent

Cornelis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel went thru a total renovation during COVID. I was told by the staff. The room was very comfortable with all new furniture, the bed twin beds were great, the bathroom was excellent with a large shower. We had no view only a small internal courtyard. Breakfast in the morning was excellent. The staff at the front desk were always willing to answer any questions. Close to the main train station and to the trams. I would stay again.
Stayed 3 nights in May 2023
Response from City Hôtel on 25 May 2023
Thank you very much for your nice comments and review. It's a pleasure to read that you enjoyed your stay in our hotel.

10/10 Excellent

souleymane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from City Hôtel on 12 Jun 2023
Thank you for your review

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and gave travel trips. Room was clean.
Stayed 3 nights in May 2023
Response from city hotel on 17 May 2023
We thank you for your review. We hope to have the pleasure to welcome you a next time.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from City Hotel on 12 May 2023
Thank you for your review

6/10 Okay

Spyridon

Liked: Cleanliness, staff & service, room comfort
Unsafe location
Friendly and professional staff. Good breakfast and room. Unfortunately the area that the hotel is located let it down as it is very doggy. All night drug dealing under our window and arguments between them. Not safe at all. Also loads of road works and noice in the area.
Stayed 1 night in May 2023
Response from City Hotel on 6 May 2023
Thank you for your comments and review. We are awfully sorry about your remarks concerning the area but unfortunately we are not able to manager people outside of our hotel.The station district is not a dangerous area, it's safe as the whole country. The are strange people like all the station areas in the European capitals or other cities in the world.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so friendly and helpful. The room was beautiful and spacious. Convenient to train station and easy walk to points of interest in town.
Stayed 1 night in Apr 2023
Response from City Hôtel on 3 May 2023
Thank you very much for your nice comments and review.

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small
Stayed 1 night in Apr 2023
Response from City Hôtel on 2 May 2023
Thank you for your review. Our establishment is a business hotel in the City Center of Luxembourg City. As we are in an historical building, it was not possible to enlarge the room dring the renovation. Please note that you can book a superior room or a junior suite if you would like to have more space.

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, staff & service
The door key was hard to open the door. Funny locks.
Stayed 2 nights in Apr 2023
Response from City Hôtel on 2 May 2023
Thank you for your comments and review. The door keys are like all hotels in Europe with a magnetic card you have to put just in front of the door.We hope you enjoyed your stay in our hotel anyway.

10/10 Excellent

John, saint paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from City Hotel on 12 May 2023
Thank you for your review

10/10 Excellent

zhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, albeit a constructionnis going on on the street of the hotel. Parking is free with prearrangement with the hotel.
Stayed 2 nights in Apr 2023
Response from City Hôtel on 17 Apr 2023
Thank you very much for your comments and review. We are sorry for the inconvenience of the work. Fortunately, it doesn't make much noise, it's just the view that is not very pleasant.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best night’s sleep!
The bed in our room was so incredibly comfortable. We were on the fifth floor and had absolutely no noise. Between the bed, the quiet, and the solid curtains, we got a great night’s sleep every night. The location was also very convenient - a quick bus ride into town, or step right outside to the train station.
Stayed 3 nights in Apr 2023
Response from City Hôtel on 16 Apr 2023
Thank you very much for your nice comments.We hope we will have the pleasure to welcome you again in our hotel during your next trip in Luxembourg