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Reviews of Residence Inn Tampa Suncoast Parkway at NorthPointe Village

3 out of 5
Residence Inn Tampa Suncoast Parkway at NorthPointe Village
2101 Northpointe Pkwy, Lutz, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 263 out of 347 reviews" "
Rating 8 - Good. 64 out of 347 reviews" "
Rating 6 - Okay. 9 out of 347 reviews" "
Rating 4 - Poor. 10 out of 347 reviews" "
Rating 2 - Terrible. 1 out of 347 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Disliked: Staff & service
After I received notification that I had a reservation for March 9th, I drove to the hotel and was THEN notified that there were no rooms available at about 9:30 pm and I did not have any idea about where to stay. In addition expedia charged me for the room which I did not get. I want someone to contact me about this problem and a refund.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
We sincerely apologize for any inconvenience this may have caused. We can confirm the hotel did not assess any charges and have asked Expedia not to charge, as well.

10/10 Excellent

COLLIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Mar 2024

8/10 Good

Colleen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Have stayed before. Parking is the only issue
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better. We stayed 6 days. Every morning there was a shortage of breakfast food and/or coffee no matter what time we arrived.
Stayed 6 nights in Jan 2024

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It feels like home, I love breakfast and I got to check out at 12pm instead of 11am.
Stayed 1 night in Jan 2024

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel with wonderful rooms. Apartment living!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here loved having so much shopping around me and all the restaurants. The only thing is parking if you come back to the hotel room past 10 o'clock. Because of the bar restaurant next door parking is very limited.
Stayed 2 nights in Dec 2023

10/10 Excellent

Louis

Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Amenities
The rooms were spacious and clean. The hotel staff was really nice and they even decorated for the holidays😊
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious
Stayed 1 night in Dec 2023

10/10 Excellent

Belkys

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023

8/10 Good

Colleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again. Nice amenities and well maintained. Parking is an extreme issue and required us to park in the restaurant and shopping area. This was quite a walk and we were blocked in by a car show.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place great service
Hotel was right off Veterans Hwy and rt. 54 so convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the suite style room, free breakfast, and staff.
Stayed 3 nights in Sep 2023

6/10 Okay

Nyoka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was spacious and clean but I did not get the room that I reserved but they compensated for that.
Stayed 1 night in Sep 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Yesaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

OLUDARE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very well-kept, clean, and there is always someone to help you if you need anything. A quiet environment too
Stayed 4 nights in Jul 2023

8/10 Good

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Need better mattress!

10/10 Excellent

Kelly

Travelled with family
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service
Wonderful staff and great rooms!
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates, clean and friendly staff. Easily accessed from the Highway, decent morning breakfast and ample choices of evening dining.
Stayed 1 night in May 2023

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 3 nights in May 2023

10/10 Excellent

Bob

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The absolute only negative is the parking. Literally everything else was great
Stayed 3 nights in Apr 2023
Response from mr on 26 Apr 2023
We thank you for the review that you posted. We appreciate you and hope to see you in the future,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Everything went smoothly, the hotel is clean and well maintained,the area surrounding has a few restaurants and bars to visit in walking distance.
Stayed 1 night in Apr 2023
Response from mr on 26 Apr 2023
WE thank you for your review of our hotel. We hope you come back in the future.

10/10 Excellent

Derick

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted by front desk staff. They were friendly. Area is clean and quiet, within walking distance to shops and restaurants. The pool was nice and in shaded area. The room was clean and comfortable. Definetly recommend. Traveled with children.
Stayed 1 night in Apr 2023
Response from mr on 26 Apr 2023
Hi, Derick, we are so happy that you enjoyed your stay with us. Please come back in the future. Hope to see you then.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 4 nights in Mar 2023
Response from mr on 26 Apr 2023
Hi Donald, Thank you for your great review, we hope that your stay was a pleasant one. And hope you come back in the future.

10/10 Excellent

Tabatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from mr on 26 Apr 2023
Hi, Tabatha, thank you for your review on our hotel. We hope that your stay was a pleasant one. Hope to see you in the future.

8/10 Good

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from mr on 27 Apr 2023
HI, Michelle, we want to thank you for staying at The Marriott. I hope your stay was a pleasant one. Looking forward to seeing you in the future.

10/10 Excellent

ROBERT

Stayed 4 nights in Mar 2023
Response from MR on 6 May 2023
WE ARE SO GLAD THAT YOUR STAY WITH US WAS A PLEASANT ONE. WE HOPE TO SEE YOU AGAIN IN THE FUTURE.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice, pleasant staff, great breakfast options, quiet, very convenient to Suncoast parkway, & good restaurant choices very close walking distance. It was a very safe area & first floor wheelchair accessible
Stayed 5 nights in Feb 2023
Response from mr on 26 Apr 2023
Hi Doreen, We thank you for your great review on our hotel. Hope your stay was a pleasant one. And that you come back to visit us again.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. For me, everything was great. Found out they now have a 20 lb. limit on pets, but it's not on their website. That could be a problem for some.
Stayed 1 night in Feb 2023

10/10 Excellent

ROBIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

John, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception was very very helpful. Expedia had messed up the reservation and not transferred funds to pay for the room. Hotel was going to charge our cc again. She saw my wife was handicapped and let us in the room while we contacted Expedia again to help straighten out the issue. Property and room were clean and nice. Breakfast above average
Stayed 1 night in Feb 2023

6/10 Okay

Andrew

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Meh
No shampoo in shower dispenser. Dirty dishes in dishwasher. Loud, inefficient heater on a very cold night.
Stayed 1 night in Dec 2022
Response from Julie on 26 Dec 2022
We aim to impress, so I sincerely regret that you did not enjoy your stay. We value your feedback and hope that you will reconsider a return visit. Thank you for staying with us.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Julie on 22 Dec 2022
We are so happy you enjoyed your stay. We hope to see you again soon. Happy Holidays!

10/10 Excellent

Vivian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Great place clean and spacious! Walking distance to a few restaurants and a fun bar.
Stayed 1 night in Dec 2022
Response from GM on 4 Dec 2022
Dear Vivian,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.Best,Francesca GarmonGeneral Manager

10/10 Excellent

Elais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Julie on 26 Sept 2022
Thank you so much for your kind review. We look forward to your next visit.

8/10 Good

Rabih

Stayed 1 night in Sep 2022
Response from Julie on 21 Sept 2022
Thank you for taking the time to give a review. I am glad to see you had a pleasant stay. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Julie on 16 Sept 2022
Thank you so much. I am happy to see you had a pleasant say and look forward to your next visit.

8/10 Good

Rochelle

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff Room had musty smell Hallways had musty smell Stray cats outside in parking lot
Stayed 1 night in Sep 2022
Response from Julie on 12 Sept 2022
Thank you for review. The musty smell comes from the disinfectant we use to clean all surfaces, it is very strong and can be overwhelming to some people and the cats help us with our pest control in the parking lot and surrounding areas. We hope you will consider us again when you are back in the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022
Response from Julie on 29 Aug 2022
Thank you so much. Hope to see you again soon!

10/10 Excellent

Svetla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

kristi

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Northpointe Residence Inn on 19 Jul 2022
Thank you so much for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Julie on 5 Jul 2022
Dear Michael, Thank you for taking the time to give us a review, I am happy to see you had an enjoyable stay. We hope to see you again very soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Julie on 31 May 2022
So glad to see you enjoyed your stay. We hope to see you again soon.