Hotel room was pleasant, there was coffee and tea for guests. Hotel parking is disapointing - covered, next to lift, but really small (for 12-14 cars maybe). Near hotel was another parking, but it was hard to find a place to park and had to pay extra for this. Bathroom was disapointing - in our room the ceiling was dirty and the part of a bathtub was dirty too (looked like mold to me). I think it shouldnt happend in a hotel like this, especially when traveling with small kids. Was very uncomfortable bathing kids in such bathroom.
We were a family of 5 people who had booked 2 rooms. Upon arrival, they upgraded us to the top floor (penthouse suite) which allowed us to be all together. It was fabulous! One of the best hotels we have stayed at in Germany and would recommend this to everyone.
Dianne from Toronto, Canada
Hotel Excelsior is centrally located in the beautiful Hanseatic city of Lübeck, and it is only 400 yards to either the …More
Hotel was reasonable price and pecfectly located within 10 minutes walk of the old town. There was free parking at the rear and staff were really helpful. Breakfast as also good. Within an hour or so from the ferry to Denmark at Puttgarden.
Graham from Northampton UK
The Treff Hotel Luebeck City Centre is a stunning Luebeck hotel situated in the historic city center and conveniently …More
The room was lovely, with both a bedroom and a relatively large living/ sitting room. However, dealing with the staff was sometimes trying.
For example, every day we asked for extra towels. Every day the maid took the extra towels, and left the minimum (2) towels. Even when we hung up the extra towels, the maid still took them.
They have a lovely indoor pool. It is impossible to find. There are no directions.
We were there during a hot spell. We were uncomfortable. The only relief offered was one fan. We requested a second fan, but they did not have one. Later we found out that there actually were a few air conditioned rooms in the hotel, including several vacant rooms that were air conditioned, but we were not offered an air conditioned room.
I guess that I am an American, but I would like to be offered appropriate customer service without having to fight for it.
Walter from Washington, D. C.
The Hotel Hanseatischer Hof Luebeck is a privately owned elegant first class hotel with hanseatic style. The 120 rooms and …More
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