Front of property

Reviews of Radisson Blu Hotel Ludhiana

5 out of 5
Radisson Blu Hotel Ludhiana
Ferozepur Road, Ludhiana, Punjab

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 129 reviews" "
Rating 8 - Good. 36 out of 129 reviews" "
Rating 6 - Okay. 18 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 19 out of 129 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Nidhi, Surrey

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

susan sawhney

Stayed 3 nights in Mar 2024

6/10 Okay

Aarti

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn’t have facilities mentioned
Stayed 1 night in Mar 2024
Response from Sanchit Malhotra on 12 Apr 2024
Dear Ms. Aarti,Thank you for taking the time to share your experience with us.My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. All of us at Radisson Blu Hotel MBD Ludhiana endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely.Your experience is certainly not representative of the care and service we strive to provide for our guests at Radisson Blu Hotel MBD Ludhiana. Please do note that we are looking into each issue at great length with the respective teams to ensure that they are rectified and improved to the best of our abilities.Our relationship with our guests is of paramount importance to us and it is feedback such as yours that enables us to improve our services to better meet the discerning needs of our guests.I request you to kindly give us another opportunity to showcase the luxury Radisson Blu Hotel MBD Ludhiana experience to you. We hope you will allow us another chance to welcome you back to Radisson Blu Hotel MBD Ludhiana. Best regards,Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

6/10 Okay

Lovepreet

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from Sanchit Malhotra on 12 Apr 2024
Dear Lovepreet,Thank you for taking the time to share your experience with us.My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. All of us at Radisson Blu Hotel MBD Ludhiana endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely.Your experience is certainly not representative of the care and service we strive to provide for our guests at Radisson Blu Hotel MBD Ludhiana. Please do note that we are looking into each issue at great length with the respective teams to ensure that they are rectified and improved to the best of our abilities.Our relationship with our guests is of paramount importance to us and it is feedback such as yours that enables us to improve our services to better meet the discerning needs of our guests.I request you to kindly give us another opportunity to showcase the luxury Radisson Blu Hotel MBD Ludhiana experience to you. We hope you will allow us another chance to welcome you back to Radisson Blu Hotel MBD Ludhiana. Best regards,Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

6/10 Okay

TAJINDER, Oxnard

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024
Response from Sanchit Malhotra on 12 Apr 2024
Dear Tajinder,Thank you for taking the time to share your experience with us.My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. All of us at Radisson Blu Hotel MBD Ludhiana endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely.Your experience is certainly not representative of the care and service we strive to provide for our guests at Radisson Blu Hotel MBD Ludhiana. Please do note that we are looking into each issue at great length with the respective teams to ensure that they are rectified and improved to the best of our abilities.Our relationship with our guests is of paramount importance to us and it is feedback such as yours that enables us to improve our services to better meet the discerning needs of our guests.I request you to kindly give us another opportunity to showcase the luxury Radisson Blu Hotel MBD Ludhiana experience to you. We hope you will allow us another chance to welcome you back to Radisson Blu Hotel MBD Ludhiana. Best regards,Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

4/10 Poor

Kuldeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy rooms with blaring music at midnight, poor housekeeping in most areas, staff was worried about a bottle of Soda water at checkout. Can do better in most areas. Not worth the price!
Stayed 1 night in Feb 2024

10/10 Excellent

Taranjit

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sanchit Malhotra on 12 Apr 2024
Dear Taranjit,Greetings from Radisson Blu Hotel MBD Ludhiana.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

10/10 Excellent

Tejveer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Aman

Travelled with partner
Disliked: Staff & service
Terrible customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Teeshya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Radisson Blu Ludhiana, loved it.
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Stayed 1 night in Dec 2023

10/10 Excellent

Arshpreet

Stayed 1 night in Dec 2023

10/10 Excellent

Karminder Singh

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023

10/10 Excellent

Riya

Stayed 1 night in Dec 2023

4/10 Poor

Salil

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dave

Stayed 2 nights in Dec 2023

6/10 Okay

Harshjot

Travelled with group
Liked: Cleanliness, staff & service, amenities
Shower was broken and ac was not properly working
Stayed 1 night in Nov 2023

10/10 Excellent

Rajveer

Liked: Cleanliness, staff & service, property conditions & facilities
love this place
Stayed 1 night in Nov 2023
Response from Sanchit on 21 Nov 2023
Dear Rajveer Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel MBD Ludhiana.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel MBD Ludhiana, I look forward to welcoming you back.Sincerely, Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

10/10 Excellent

Jaswinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The clothes iron didn’t work upon asking to fix it, no one showed up for repair or replacement. Foreign passport and visa verification must be notified inadvace especially to American visitors as in USA driver license is adequate for Hitel as well as internal flights. I left my passport at my village and the check in process was horrible as I end up getting photo ID and visa over the internet. Very unpleasant experience.
Stayed 1 night in Nov 2023
Response from Feedback on 21 Nov 2023
Dear JaswinderThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel MBD Ludhiana.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel MBD Ludhiana, I look forward to welcoming you back.Sincerely, Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

10/10 Excellent

Vikram

Stayed 1 night in Oct 2023
Response from Feedback on 21 Nov 2023
Dear VikramThank you for taking the time to share your feedback from your visit to Radisson Blu Hotel MBD Ludhiana.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel MBD Ludhiana, I look forward to welcoming you back.Sincerely, Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

8/10 Good

Amandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is awesome but the food is so expensive coudnt believe it
Stayed 1 night in Sep 2023
Response from Feedback on 21 Nov 2023
Dear Amandeep Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel MBD Ludhiana.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel MBD Ludhiana, I look forward to welcoming you back.Sincerely, Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

8/10 Good

Manreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2023
Response from Feedback on 21 Nov 2023
Dear Manreet Thank you for taking the time to share your feedback from your visit to Radisson Blu Hotel MBD Ludhiana.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel MBD Ludhiana, I look forward to welcoming you back.Sincerely, Sanchit MalhotraFront Office ManagerRadisson Blu Hotel MBD Ludhiana

2/10 Terrible

abe thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!
Not at all happy with the service or room. The front office was terrible. No warmth or not even a usual normal welcome! The rooms have a kind of smell. Bed was like old, had to even ask for a change of sheets as we saw hair. Very disappointed.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Parmpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Aug 2023

4/10 Poor

Jashandeep

Stayed 1 night in Jul 2023

6/10 Okay

Amardeep

Travelled with family
Disliked: Property conditions & facilities
Service was amazing but hotel old and smells wet and moldy
Stayed 1 night in Apr 2023
Response from Gautam Verma Front Office Manager Radisson Blu Ho on 15 Apr 2023
Dear Guest, Greetings! I do appreciate you taking time out and share with us your experience at our hotel.My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. I would like to assure you that the feedback you have given will be shared with our Senior Leadership team to ensure that the issue are resolved at the earliest. We would request you to take the same in isolation and give us another opportunity to serve you better. Warm Regards

6/10 Okay

Tanvir

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2023
Response from Gautam Verma Front Office Manager Radisson Blu Ho on 15 Apr 2023
Dear Guest, Greetings! I do appreciate you taking time out and share with us your experience at our hotel. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. I would like to assure you that the feedback you have given will be shared with our Senior Leadership team to ensure that the issue are resolved at the earliest. We would request you to take the same in isolation and give us another opportunity to serve you better. Warm Regards Gautam Verma Front Office ManagerRadisson Blu Hotel MBD Ludhiana

10/10 Excellent

ANIT

Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No Heating system available in the room
Very disappointed No heating system available in the rooms as the temperature was 6 outside.
Stayed 1 night in Jan 2023

6/10 Okay

Rohit

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
the stay ,food was good , but this property needs to be refurbished immediately.
Stayed 1 night in Nov 2022

10/10 Excellent

Rachael

Stayed 1 night in Nov 2022

8/10 Good

Akshat

Travelled with partner
Liked: Cleanliness
Ambiance is good, staff is friendly and professional. The room didn’t had some of the provided amenities working. Also in room dine in service didn’t provide complete order at once. Not expected when you stay at a 5 star hotel.
Stayed 1 night in Oct 2022

6/10 Okay

Pearlpreet

Stayed 1 night in Oct 2022

6/10 Okay

Anant Shree

Business traveller
Liked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

HARDEEP

Stayed 1 night in Aug 2022

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

2/10 Terrible

Sumit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we came for checkin the rates were showing different that what has been proposed by Expedia. In room dining you can’t even order a sweet lime soda after certain time I had to escalate this issue just to get a fresh lime soda Reception area is too hot. No smoking designated area available, one had to walk out of the property in order to smoke in my case 15 times in a couple of days Lastly they don’t have option for card on file, they did offered pay in room for dining or one has to do huge deposit in advance for dining that is also really disappointing I should have selected another property
Stayed 2 nights in Aug 2022

2/10 Terrible

Abhijeet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, unhygenic hotel
The walls in the room were filthy. The property owner does not manage the building. Disgusting interiors, small bathrooms. It does not deserve to be a Radisson especially Blu. Sofas in the lobby were filthy, dirty, zero sense of cleanliness. Not a radisson by any chance.
Stayed 2 nights in Apr 2022
Response from Radisson Blu Hotel MBD Ludhiana on 14 Apr 2022
Dear Mr Sachdev Thank you for taking the time out and sharing your valuable feedback regarding your recent stay with us. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the reputation that is synonymous with the Radisson brand. Radisson Blu Hotel MBD Ludhiana prides itself on ensuring that all our guests have a great experience and clearly we have fallen short of it on this occasion. I would, however, request you to please treat this as a solitary incident, and I sincerely do hope that this does not mar the overall impression you hold of us and, that you would give us another opportunity to welcome you back. I would like to assure you that the team and I will ensure that you have a flawless and memorable experience. I look forward to hearing from you and welcoming you back. I look forward to welcoming you soon

8/10 Good

partha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Radisson Blu Hotel MBD Ludhiana on 13 Mar 2022
Dear Guest Greetings ! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay with us - we look forward to welcoming you back

8/10 Good

Ashok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good ambience good cooperative staff food quality excellent love to check in again
Stayed 2 nights in Feb 2022
Response from Radisson Blu Hotel MBD Ludhiana on 13 Mar 2022
Dear Guest Greetings ! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay with us - we look forward to welcoming you back

2/10 Terrible

SARVINDER

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dirt on the couch, desk, bedside table, bathroom counter, desk lamp, and bottle waters covered in mud. Toilet seat had urine stains on it. Climate control was not functional and stayed on the same setting no matter what you changed it to. One fruit fly was already dead on the bed and the other one I killed. Half of the staff is wearing masks and half have their masks hanging on their chins. Zero Covid protocols being followed. Stay away from this disgusting property.
Stayed 1 night in Feb 2022
Response from Radisson Blu Hotel MBD Ludhiana on 28 Feb 2022
Dear Mr Sarvinder Thank you for taking the time out and sharing your valuable feedback regarding your recent stay with us. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the reputation that is synonymous with the Radisson brand. Radisson Blu Hotel MBD Ludhiana prides itself on ensuring that all our guests have a great experience and clearly we have fallen short of it on this occasion. I would, however, request you to please treat this as a solitary incident, and I sincerely do hope that this does not mar the overall impression you hold of us and, that you would give us another opportunity to welcome you back. I would like to assure you that the team and I will ensure that you have a flawless and memorable experience. I look forward to hearing from you and welcoming you back. I look forward to welcoming you soon

8/10 Good

Payal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean. Stay is very pleasant but service was a bit slow. You sometimes have to tell the waiter a few times so they can bring you a cup of tea. Overall, everything was superb.
Stayed 3 nights in Feb 2022
Response from Radisson Blu Hotel MBD Ludhiana on 28 Feb 2022
Dear Payal Greetings !!! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay & dine with us - we look forward to welcoming you back

2/10 Terrible

Parvinder jit

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst
Stayed 1 night in Dec 2021
Response from Radisson Blu Hotel MBD Ludhiana on 2 Jan 2022
Dear Mr Singh Greetings ! Thank you for your feedback. We understand that you were not happy with the hotel restrictions with regards to visitor policy and we respect your feedback and opinion about the same. However we hope you would understand that the same is kept in place for our guests safety and privacy and we would continue to adhere to the same. Thank you once again for your feedback.

2/10 Terrible

Munish

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay
Terrible stay, Such a poor service. Informed hotel at 2.30pm about hot water problem, but they could not sort out hot water issue whole day. After nearly 9 hours, they changed our room. They were obliged to offer dinner as it was nearly 11.30pm. We could not take a shower or relaxed in our room because engineers coming and going whole day. In 2nd room their bath tub was leaking, electric wires were just taped up in the water. Overall whole stay was nightmare. Not even 1 star hotel.
Stayed 1 night in Nov 2021
Response from Radisson Blu Hotel MBD Ludhiana on 2 Jan 2022
Dear Mr Munish Greetings ! It was pleasure speaking to you. As discussed and agreed we hope we were able to resolve this up to your satisfaction. Looking forward to welcome you soon

8/10 Good

Ramandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Radisson Blu Hotel MBD Ludhiana on 28 Feb 2022
Dear Ramandeep Greetings !!! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay & dine with us - we look forward to welcoming you back

8/10 Good

sukhjeet

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Service in restaurant was awesome. Waiter name Naginder was very personal able with me for all 3 days.made sure that i am comfortable while i was in restaurant.
Stayed 3 nights in Nov 2021
Response from Radisson Blu Hotel MBD Ludhiana on 21 Nov 2021
Dear Sukhjeet Greetings !!! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay & dine with us - we look forward to welcoming you back

2/10 Terrible

Gurvinder Singh

Travelled with family
Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Radisson Blu Hotel MBD Ludhiana on 21 Nov 2021
Dear Mr Singh Thank you for taking the time out and sharing your valuable feedback regarding your recent stay with us. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the reputation that is synonymous with the Radisson brand. Radisson Blu Hotel MBD Ludhiana prides itself on ensuring that all our guests have a great experience and clearly we have fallen short of it on this occasion. I would, however, request you to please treat this as a solitary incident, and I sincerely do hope that this does not mar the overall impression you hold of us and, that you would give us another opportunity to welcome you back. I would like to assure you that the team and I will ensure that you have a flawless and memorable experience. I look forward to hearing from you and welcoming you back. I look forward to welcoming you soon.

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2021
Response from Radisson Blu Hotel MBD Ludhiana on 21 Nov 2021
Dear Nancy Thank you for taking the time out and sharing your valuable feedback regarding your recent stay with us. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the reputation that is synonymous with the Radisson brand. Radisson Blu Hotel MBD Ludhiana prides itself on ensuring that all our guests have a great experience and clearly we have fallen short of it on this occasion. I would, however, request you to please treat this as a solitary incident, and I sincerely do hope that this does not mar the overall impression you hold of us and, that you would give us another opportunity to welcome you back. I would like to assure you that the team and I will ensure that you have a flawless and memorable experience. I look forward to hearing from you and welcoming you back. I look forward to welcoming you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Radisson Blu Hotel MBD Ludhiana on 21 Nov 2021
Dear Guest Greetings !!! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay & dine with us - we look forward to welcoming you back