I felt a good majority of the staff was unorganized, check in took about an hour, and after traveling all day to get there, all I wanted to do was shower, get comfortable and grab a bite to eat. Of the staff I encountered, most of the females where standoffish, and when approached, seemed to not know any information. at certain instances I felt discriminated against, the waitresses around the pool, asked the white patrons on both sides of us if they wanted something from the bar, but didn't ask us, we had to approach them. service at the sports bar, was absolutely the worst, on 3 separate occasions we didn't receive our order after waiting over and hour, and when we complained it was just brushed off as if it was nothing.
Our fourth visit and stay to this resort. We have spent many years traveling to different locations and have made this resort and spa our returning retreat destination. The resort staff have been wonderful and each time we return make our stay ever so accommodating. We love the elegance, yet casual, atmosphere this resort provides. Endless views, comfort, safety and available options on this resort allow you the opportunity to relax and enjoy the resort without having to leave.
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