Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

comfortable and centrally located

Posted 03-Sep-2014
Pros: room size, breakfast, fitness room in good condition
Cons: some wear and tear over time, we did not like the squeaking wooden floor panels, first thought of changing the room but then realized it's everywhere
Location: close to university, definitely a plus during a game when parking is limited
spacious suite room, including refrigerator and dishwasher, walking distance to Texas Tech, full breakfast buffet included
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, Texas

Very convenient to Texas Tech. Great pool area.

Posted 29-Jul-2014
Pros: Pool area. Location.
Location: Plenty of restaurant choices nearby.
Took son to Texas Tech orientation. Hotel was extremely convenient location. Also, great restaurant selection.
3 out of 5
by A verified traveller from Dallas

Convenient if visiting Texas Tech University

Posted 21-Jun-2014
Pros: Location
Cons: Overall maintenance on hotel and rooms are required. Cleaning staff need to have attention to detail when it comes to rooms.
Location: Visiting Texas Tech University, so convenience is great.
Hotel is run down. Maintenance required on several hotel entry doors, room doors, elevator need repair. Hotel room bathroom was not cleaned properly (toothpaste on sink from previous guest). Breakfast bar not the greatest. Waffle machine was broken, fresh fruit was not good and very little of it offered, no apples or bananas offered. Bar staff not keeping up with items when they ran out, i.e., bread for toast, coffee. Room air conditioner was too loud and would wake the family each time it kicked off during night making for grumpy guests.
Comment from Hotel Management
05-Aug-2014 by Guest Service Manager, Hotel Management
Diana, we are saddend to hear that you did not receive the high quality of service that is usally displayed by our staff and product. We are in the middle of some great positive changes to our hotel over the next year or two. Hopefully these changes will repair some of the issues that you addressed in your review. And, thank you for your review, because without great feedback, like yours, we cannot know where we need to improve. We hope that you will return to stay with us, on your next trip to Lubbock.
3 out of 5
Recommended
for Couples
by crdlsd from Midland

Nice but noisy

Posted 18-Jun-2014 on Hotels.com
Overall it's a nice hotel, however, the floors above the room creaked and the hallways creaked. Also, traffic noise was considerable.
4 out of 5
Recommended
for Everyone
by CJ from Houston

Perfect location for TTU

Posted 06-Jun-2014
Staff friendly, helpful. Room fine but could hear every step of people above us. Booked thru Expedia. Requested 2 beds. ALL rooms have one bed. The 2nd bed is a sofa bed. Nice selection for breakfast. Also serves light dinner Mon-Thurs. Because of other reviews I brought own pillow. Glad I I did. Thot mattress was fine. Great location for TTU events.
Comment from Hotel Management
16-Jun-2014 by Guest Service Manager, Hotel Management
CJ, thank you for your review of our hotel. We are glad that you enjoyed your stay with us, and we are getting new pillows within the next few months. We look forward to seeing you on your next trip to Lubbock.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 02-Jun-2014 on Hotels.com
Comment from Hotel Management
30-Aug-2014 by Guest Service Manager, Hotel Management
Thank you for the review of our hotel!
5 out of 5
Recommended
for Getaway With Friends
by Bristol Boy

Excellent facilities, Good staff and service

Posted 27-May-2014 on Hotels.com
Very good. The suites are bigger than some UK flats and the hotel had complimentary laundry facilities. Our trip was nearly 3 weeks so being able to do a quick clothes wash halfway through the holiday was a great bonus. Odd I know but I would look for that capability again if on a long trip.
Comment from Hotel Management
16-Aug-2014 by Guest Service Manager, Hotel Management
Bristol Boy, Thank you for staying with us in Lubbock and for your review. We strive to make sure all of our extended stay guest feel at home. We hope you will keep Staybridge Suites in mind whenever you travel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel close to tx tech

Posted 12-May-2014
Very excellent staff stay was very enjoyable I would definitely recommend to friends and family
Comment from Hotel Management
25-Jun-2014 by Guest Service Manager, Hotel Management
We are always glad to hear that we exceeded our guests expectations. Thank you for the recommendation!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel close to tx tech

Posted 12-May-2014
Very excellent staff stay was very enjoyable I would definitely recommend to friends and family
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to campus

Posted 12-May-2014
Nice, clean hotel, close to campus. Easy to get to. Friendly staff, breakfast was very good