Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

comfortable and centrally located

Posted 03-Sep-2014
Pros: room size, breakfast, fitness room in good condition
Cons: some wear and tear over time, we did not like the squeaking wooden floor panels, first thought of changing the room but then realized it's everywhere
Location: close to university, definitely a plus during a game when parking is limited
spacious suite room, including refrigerator and dishwasher, walking distance to Texas Tech, full breakfast buffet included
Comment from Hotel Management
22-Oct-2014 by Guest Service Manager, Hotel Management
Hello Anja, Thank you for the review of our hotel. We are thrilled that you had a wonderful stay with us. We hope to see you again.
5 out of 5
Recommended
for Personal Event
by Mariafrom Katy

Posted 27-Aug-2014 on Hotels.com
I will definitely go back every time I go visit my son at Texas Tech
Comment from Hotel Management
23-Oct-2014 by Guest Service Manager, Hotel Management
Hello Maria, Thank you for the review. I hope your son is enjoying Texas Tech and we look forward to having you as our guest again!
5 out of 5
Recommended
for Personal Event
by Denisefrom Houston

walking distance to campus

Posted 26-Aug-2014 on Hotels.com
I was equally impressed with the condition, cleanliness, surrounding area, and convenience of hotel location to campus. Although a little more expensive than I like to spend, it was worth it for those reasons. The hotel staff was very friendly as well. Minor problem that probably happens at any hotel, is that one of our card keys didn't work-I had the front desk reprogram it but it still wouldn't work. So we just relied on the other key that was working but then it stopped working. I had it reprogrammed and then it did work. ;) Complimentary breakfast looked good but we only ate the texas waffles that you can make yourself and they were good. Another thing to note is that none of the rooms have the two-bed option at this location: they only have one queen with pullout sofa bed OR one king with pullout sofa bed. There was a tiny convenience store with toiletries and snacks.
Comment from Hotel Management
23-Oct-2014 by Guest Service Manager, Hotel Management
Hi Denise, Thank you for your full review of our hotel! We strive to make all of our guests feel at home while they are with us. Although we do not have rooms with two beds our rooms do have couches that fold out into a full size bed. The Texas shaped waffles are my favorite as well. We hope to see you on your next trip to Lubbock.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 20-Aug-2014 on Hotels.com
Comment from Hotel Management
22-Oct-2014 by Guest Service Manager, Hotel Management
Thank you for the review!
4 out of 5
Recommended
by Sandra

This traveller left a rating score only Posted 07-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Texas

Very convenient to Texas Tech. Great pool area.

Posted 29-Jul-2014
Pros: Pool area. Location.
Location: Plenty of restaurant choices nearby.
Took son to Texas Tech orientation. Hotel was extremely convenient location. Also, great restaurant selection.
Comment from Hotel Management
23-Oct-2014 by Guest Service Manager, Hotel Management
Hi Kristin! We hope your son in enjoying Texas Tech! We hope to see you next time you come for a visit.
5 out of 5
Recommended
for Personal Event
by A verified traveller

close access to event

Posted 08-Jul-2014 on Hotels.com
Great
Comment from Hotel Management
04-Oct-2014 by Guest Service Manager, Hotel Management
We are glad that you enjoyed your stay, and look forward to seeing you again, soon!
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 08-Jul-2014 on Hotels.com
4 out of 5
Recommended
by Danielfrom Dallas

Excellent

Posted 08-Jul-2014 on Hotels.com
No complaints. We loved having the kitchenette and living area.
Comment from Hotel Management
04-Oct-2014 by Guest Service Manager, Hotel Management
Thank You, Daniel, for your review! We are glad that your stay was satisfactory, and that our amenities were sufficient for your recent stay. We hope that you come back to Lubbock soon, and we get the pleasure of being your lodging of choice when traveling.
3 out of 5
by A verified travellerfrom Dallas

Convenient if visiting Texas Tech University

Posted 21-Jun-2014
Pros: Location
Cons: Overall maintenance on hotel and rooms are required. Cleaning staff need to have attention to detail when it comes to rooms.
Location: Visiting Texas Tech University, so convenience is great.
Hotel is run down. Maintenance required on several hotel entry doors, room doors, elevator need repair. Hotel room bathroom was not cleaned properly (toothpaste on sink from previous guest). Breakfast bar not the greatest. Waffle machine was broken, fresh fruit was not good and very little of it offered, no apples or bananas offered. Bar staff not keeping up with items when they ran out, i.e., bread for toast, coffee. Room air conditioner was too loud and would wake the family each time it kicked off during night making for grumpy guests.
Comment from Hotel Management
05-Aug-2014 by Guest Service Manager, Hotel Management
Diana, we are saddend to hear that you did not receive the high quality of service that is usally displayed by our staff and product. We are in the middle of some great positive changes to our hotel over the next year or two. Hopefully these changes will repair some of the issues that you addressed in your review. And, thank you for your review, because without great feedback, like yours, we cannot know where we need to improve. We hope that you will return to stay with us, on your next trip to Lubbock.