Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2015
Pros: friendly helpful front desk
Cons: cleanliness of the rooms.
Location: near hospital and university
front desk friendly and very helpful. breakfast was fine. The room was not cleaned. Counters has sticky stuff on it. Emptied 1 of 2 garbage can and did not leave plastic bag inside. Floor not vacuumed.
Comment from Hotel Management
14-Apr-2015 by LubbockGM, Hotel Management
Thank you for your review. We would like to apologize that your room was not cleaned and up to standards during your stay with us. This is not how we want our guests to feel while they are staying at our hotel. I will be addressing this with the staff so that other guests do not have this issue. We do hope that you will return and give us another chance to show you the improvements that we have made.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom o

All Great , decent Price, will recommend

Posted 24-Mar-2015
Will recommend Better than other 3-star in Lubbock. It has free hot breakfast
Comment from Hotel Management
04-Apr-2015 by lubbockgm, Hotel Management
Thank you for staying with us at Staybridge Suites Lubbock! We are glad that you enjoyed your stay and we look forward to seeing you again!!
5 out of 5
Recommended
for Couples
by Michaelfrom Denver co

Nice place

Posted 20-Feb-2015 on Hotels
Very pleasant
Comment from Hotel Management
04-Apr-2015 by Guest Service Manager, Hotel Management
Hello Michael! Thank you for staying with us and we are glad that you had a pleasant stay.
3 out of 5
Recommended
for Families
by Tom

This traveller left a rating score only Posted 23-Jan-2015 on Hotels
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to Tech

Posted 29-Sep-2014 on Hotels
The breakfast was not good and the rooms only have a King bed
Comment from Hotel Management
04-Apr-2015 by Guest Service Manager, Hotel Management
I apologize that the breakfast was not good. Let us know what we were missing so that we can make sure no other guest has the same experience. Also, yes all of our rooms do only have one bed and a fold out couch. We hope that you will consider giving Staybridge Suites another try.
3 out of 5
Recommended
by A verified traveller

Posted 08-Sep-2014 on Hotels
Comment from Hotel Management
03-Jan-2015 by Guest Service Manager, Hotel Management
Thank you for rating our hotel!
4 out of 5
Recommended
for Couples
by A verified traveller

comfortable and centrally located

Posted 03-Sep-2014
Pros: room size, breakfast, fitness room in good condition
Cons: some wear and tear over time, we did not like the squeaking wooden floor panels, first thought of changing the room but then realized it's everywhere
Location: close to university, definitely a plus during a game when parking is limited
spacious suite room, including refrigerator and dishwasher, walking distance to Texas Tech, full breakfast buffet included
Comment from Hotel Management
25-Apr-2015 by Guest Service Manager, Hotel Management
Hello Anja, Thank you for the review of our hotel. We are thrilled that you had a wonderful stay with us. We hope to see you again.
2 out of 5
Recommended
for Personal Event
by A verified traveller

no double queen beds

Posted 03-Sep-2014 on Hotels
We booked a room with 2 queen beds, but they do not actually have any in the hotel. They put us in a room with a queen bed and a pull out, only to find that room did not have a pull out and we had to pack up and move across the hall at 10pm to a room with a pull out. The hotel should have just comped us another room. And...breakfast packed it up about 45 mins early. Best thing about the hotel is the location to Tech.
5 out of 5
Recommended
for Personal Event
by Donnafrom Birmingham

Great Hotel for TTU Visit/Check-In

Posted 01-Sep-2014 on Hotels
The hotel was great and very convenient to TTU. The staff was friendly and very helpful. I plan to stay there when I visit again!
Comment from Hotel Management
03-Jan-2015 by Guest Service Manager, Hotel Management
Hi Donna, I am glad that you had a Great stay with us. We look forward to seeing you again!
5 out of 5
Recommended
for Personal Event
by Mariafrom Katy

Posted 27-Aug-2014 on Hotels
I will definitely go back every time I go visit my son at Texas Tech
Comment from Hotel Management
03-Jan-2015 by Guest Service Manager, Hotel Management
Hello Maria, Thank you for the review. I hope your son is enjoying Texas Tech and we look forward to having you as our guest again!