Exterior

Reviews of MCM Eleganté Hotel & Suites

3.5 out of 5
MCM Eleganté Hotel & Suites
Avenue Q,801, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1013 reviews" "
Rating 8 - Good. 280 out of 1013 reviews" "
Rating 6 - Okay. 107 out of 1013 reviews" "
Rating 4 - Poor. 50 out of 1013 reviews" "
Rating 2 - Terrible. 37 out of 1013 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy, Midland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Brandy, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice awesome Breakfast!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 20 Mar 2024
Denise, thank you for taking the time to leave us a review. I will pass the compliments to our kitchen staff about our great breakfast, we hope to see you again soon!

2/10 Terrible

Mirranda

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They already have a 4 p.m check in which is late, we got there at 4 and the lobby was full of people waiting to check in. After 2 hours waiting and still no room, apologies, or even an idea of when we’d get a room we ended up booking some place else
Stayed 1 night in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Mirranda, we are sorry to hear that you did not have good check-in experience at our hotel. Our check-in is at 4pm since we have a 12pm checkout, our housekeeping was working as quickly as possible to get the rooms clean and ready. We had a full house the night before and we are working with little staff at the moment.

8/10 Good

Mark

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the convention center. There's a cafe /restaurant in the building.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Mark, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

6/10 Okay

Debbie Campbell

Travelled with family and small children
Liked: Staff & service
It was average. The room did gently are in need of updating and a good paint job.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 16 Mar 2024
Thank you for the feed back. We are working on doing more upgrades to the rooms. We hope you will come back the next time you are in the area.

10/10 Excellent

Aubrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is older and the rooms are a bit run down but the people really make this atmosphere amazing. There are a lot of homeless and construction on the area in front of it so I was nervous about vehicle but it was fine. The restaurant inside the hotel is so good. The pool was nice for the kids. It got the job done. The beds weren’t that great and the pillows were hard. But we just used it for swimming so it was great. I’d stay again just to swim and have fun.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 15 Mar 2024
Aubrey, thank you for taking the time to leave us a review. Hopefully they will be finishing up with the road construction soon, our parking lot is safe we have security who circles the parking lot all night, next time during your stay we are always able to take you new pillows. We hope to see you again soon!

4/10 Poor

Gerri Lynn

Liked: Staff & service
Very Large group in the bottom by the atrium having a good time but also smoking weed. Rooms are were out dated, beds were decent. Just felt dirty, won’t stay here again
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Gerri Lynn, we appreciate you taking the time to leave us a review the group of people in the atrium were taken care of they were smoking outside then entering the hotel the smell followed them in the building but the situation was handled in the correct way. Sorry the room did not feel clean but i can assure that our housekeeping does a good clean on all of our rooms.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 10 Mar 2024
Thank you for the great rating. We hope to see you again.

6/10 Okay

joselyn

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 24 Mar 2024
We see you scored us a 3. What can we do to make you next stay with us better.

8/10 Good

Darren

Stayed 2 nights in Mar 2024
Response from Front Office Manager on 24 Mar 2024
Darren, thank you for taking the time to leave us a great rating. We hope to see you again the next time you are in the Lubbock area.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
It was nice to be within walking distance to the convention center. Price was nice also.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 5 Mar 2024
Matthew, thank you for taking the time to leave us a great review. We hope to see you again the next time you are in the Lubbock area!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Armando, thank you for taking the time to leave us a great rating. We hope to see you again the next time you are in the Lubbock area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Daniel, Thank you for taking the time to leave us a wonderful review! We hope to see you again the next time you are in the Lubbock area.

10/10 Excellent

cody

Stayed 1 night in Feb 2024
Response from Front Office Manager on 21 Mar 2024
Cody, thank you for taking the time to leave us a wonderful rating. We hope to see you again the next time you are in the Lubbock area!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff was friendly and fast at the front desk. Airport shuttle was provided.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Patricia, Thank you for taking the time to leave us a great review. We hope to see you again the next time you are in the Lubbock area.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good the staff was top notch
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Joseph, thank you for taking the time the leave such an amazing review. We hope to see you again soon!

8/10 Good

Jennifer

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Breakfast was great
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Jennifer, thank you for taking the time to leave us a great rating. We hope to see you again the next time you are in the Lubbock area!

10/10 Excellent

Aquenyata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my kids love this hotel. It has airport shuttle, great hot breakfast NOT complimentary but hot and cook to your order eggs. It is also across the street from a convenient store, Walmart and other food places
Stayed 1 night in Feb 2024
Response from Front Office Manager on 15 Feb 2024
Aquenyata, thank you for taking the time to leave us a great review. Our breakfast is complimentary for all of our guest staying with us, we give out breakfast tickets at check in. We hope to see you again soon!

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my fiancé two weeks ago for the anime convention, and the staff really surprised me. When we got to our room, our tub was messed up, so the staff immediately sent maintenance personnel to our room to fix it. They also moved us to a different room and gave us two complimentary drinks. I’ve stayed here plenty of times before, but this time, I was very pleased with their service.
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 13 Feb 2024
Thank you for taking the time to give us feedback. We hope to see you the next time you are in the area.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a STEAL! Our room (250) had a living area with a couch and chair and a separate sleeping area with a door. The bathing arrangement was a toilet and bathtub and a separate sink. We had a Keurig coffee maker in our room with Starbucks coffee.The shower was nice and hot with good water pressure. The "Anime" convention was there all weekend, and there was a lot of activity (younger folks), but we didn't hear a thing in our room. The restaurant has a delicious, free breakfast. They had a custom- prepared omelette station, waffles, granola, fruit, biscuits, oatmeal, etc. The menu for lunch and dinner looked great as well. The hotel staff was GREAT. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 9 Feb 2024
David, Thank you for taking the time to leave us such a wonderful review. We strive for all of our guest to have a great experience during their stay with us. I will make sure that our hotel staff knows about the great compliments. We hope to see you again soon for another great experience at the MCM Elegante!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 2 Feb 2024
Daniel, we thank you for taking the time to leave us a wonderful rating. We are happy you enjoyed our breakfast in the morning, we hope to see you again soon!

10/10 Excellent

bassm61

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet and relaxing
Stayed 1 night in Jan 2024
Response from Front office manager on 14 Jan 2024
Wheeler, we appreciate the great review. We hope to see you again the next time you are in the area!

8/10 Good

Johnny

Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Feb 2024
Johnny, Thank you for taking the time to leave us a great rating. We hope to see you again soon!

10/10 Excellent

Kylie

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Kylie, we are happy to see you had a great experience staying with us. We hope to see you again the next time you are in the Lubbock area

4/10 Poor

Bilal

Stayed 1 night in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Bilal, We would love to hear more about your experience during your stay. If you would like to reach out to our front desk to let us know of any issues during your stay we would appreciate all feedback.

6/10 Okay

Joshua, Roswell

Stayed 1 night in Dec 2023
Response from Front Office Manager on 23 Jan 2024
Joshua, Thank you for taking the time to leave us a great rating. We hope to see you again the next time you are in Lubbock!

8/10 Good

Ana, Lubbock

Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on 1 Jan 2024
Thank you taking the time to rate our hotel. We hope top see you the next time you are in Lubbock.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the breakfast
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 30 Dec 2023
Thank you for taking the time to post a review.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 29 Dec 2023
Rodney, Thank you for taking the time to leave us a great rating! We hope to see you again the next time you are in Lubbock.

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities
Building is old and creepy. Everything is outdated and definitely needs some love and care. Remodel!!!!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 29 Dec 2023
Regina, We appreciate you taking the time to leave us some feedback. We are working on updates within the hotel.

4/10 Poor

Don

Liked: Staff & service, room comfort
Disliked: Cleanliness
Run down hotel
Hotel is run down, bugs in light over vanity. Carpet in room extremely worn and torn. Air conditioning would not cool room. Only good thing was service and breakfast.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Don, We are sorry you did not have a great experiance staying with us. We love to hear feedback right away when the guest arrive that way we can resolve any issues right away, I took a look to see if anything was reported the day of arrival or the day of check out nothing was reported wrong with the room. We are working on getting new carpet in the rooms as quickly as possible they are currently installing them in our suites once they finish on that side of the building they are starting in our tower side. We hope the next time you are in the area that you we can show that we have worked on all the issues reported.

6/10 Okay

Amer

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Amer, We are sorry to hear that you did not have a great experiance staying with us. We would love to hear back about any issues you had so we can resolve them right away.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Adrienne, Thank you for taking the time to leave us a wonderful rating! We hope to see you again soon!

8/10 Good

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Margie, Thank you for taking the time to leave us a great rating. We hope to see you again the next time you are in Lubbock!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! I love that it’s different from other hotels. Staff is truly caring and friendly.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 22 Dec 2023
Lisa, We thank you for taking the time to leave us such a wonderful review. I will pass the compliments to the chef about his wonder breakfast, We are so happy to hear that you had a great experience staying with us at the MCM Elegante! We hope to see you again soon.

10/10 Excellent

Hortencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, pretty good cleaning, wonderful breakfast.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 19 Dec 2023
Hortencia, We appreciate taking the time to leave us a great review. We hope to see you again the next time you are in Lubbock!

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Front Office Manager on 19 Dec 2023
Angela, Thank you for taking the time to leave us such an amazing rating! We hope to see you again soon!

6/10 Okay

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Morgan, We appreciate you taking the time to leave us a great rating. We hope the next time you are in Lubbock that you choose to stay at the MCM Elegante!

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Cleanliness
Let me start by saying that check in was a breeze. I was sent a text message and did it all before arriving. I just went straight to the desk confirmed my information and was given my keys. The staff was professional and informative. Outside the property it looked a little shady and unsafe but nothing to crazy. The room was dated and was in need of some remodeling, the bed and sofa bed were comfy and clean. Ok now the bathroom, it was unfortunately dirty. I really didnt feel confortable using it. Overall it wasnt too bad as long as I stayed out of the bathroom.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 15 Dec 2023
Stephanie, I am sorry to hear that you did not have a great experience staying with us. I can assure you that the property is very safe, we have a fence going all around the property and we have security throughout the night constantly walking the property. I will get with our head of housekeeping to inform her about the bathroom being dirty to ensure that the housekeeper does a deeper clean in the bathroom area. We hope that you will give us a second chance the next time you are in town.

6/10 Okay

Oanh N

Business traveller
Disliked: Amenities, property conditions & facilities
Internet service was very poor
Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Oanh, We apologize for the internet service not working for you, when the power cut out for a little bit it might have messed with the Wi-Fi. I will see if our maintenance department can take a look to see what the problem was.

10/10 Excellent

Edward

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nasty used towel found in night stand.
Beds were not comfortable. Obviously drawers are not checked by cleaning staff because there was lotion and a used towel in the night stand. Breakfast was excellent. Everything else was above average.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Edward, We are sorry to hear about the issues you experienced during your stay with us. I will get with my maintenance department and have them take a look at the bed to get it replaced, I will also get with the housekeeping department to make sure they are checking every drawer in the room. Again we apologize for the room not being in the best condition upon arrival. I will pass your wonderful compliments about breakfast to our chef. We hope the next time you are in Lubbock that you choose to stay at the MCM Eleganté!

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
MCM Eleganté is average but breakfast is great.
My back and neck were hurting after sleeping in the bed, had to check out early because the power was going to be turned off for a while but other than that the stay was ok. Breakfast was excellent.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Edward, We apologize for the beds not being comfortable. I will have the maintenance department take a look at the bed in the room to see if there is anything we can do to fix the issue. The power was off because the city of Lubbock had to switch over to the ERCOT grid but they wanted us to inform all of the guest staying that it might be off longer than 30 minutes but it was back on within 5 minutes of it being off. I will pass your great compliments to the chief about our wonderful breakfast. We hope the next time you are in Lubbock you have a better experience at the MCM Eleganté!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Thank you for taking the time to leave us a rating! We would love to hear more about your stay with us to better our hotel for future stays with us. We hope to see you again soon!

10/10 Excellent

Randall

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Randall, We are happy to hear that you had a great stay with us. We hope the next time you are in Lubbock you choose to stay at the MCM Elegante!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Lance, We appreciate you taking the time to leave us a great rating. We hope to see you again soon!

4/10 Poor

Bradley

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Bradley, We are sorry to hear that we did not meet your expectations. We would love to hear more feedback about your stay to help us improve for the next time you choose stay with us.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 5 Dec 2023
David, We appriciate you taking the time to leave us such an amazing rating! We hope to see you again soon!

8/10 Good

Agatha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Agatha, Thank you for such a great rating. We hope to see you again soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly environment, quiet, clean and a great breakfast
Stayed 1 night in Dec 2023
Response from Front Office Manager on 5 Dec 2023
April, Thank you for such a great review. We hope the next time you are in Lubbock that you choose to stay at the MCM Elegante!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We will be staying here every time we drive through Lubbock! The front desk staff was AMAZING! The breakfast was GREAT and several steps above the usual "free" breakfast at a hotel (omelet bar!!). The room was clean and fit our needs perfectly. The price was right. My entire family is thrilled to find the MCM!
Stayed 1 night in Nov 2023
Response from Front Office Manager on 4 Dec 2023
Deborah, We are happy to hear that you had an amazing stay with us. We hope to see you again soon, the next time you are in Lubbock!