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Reviews of Ashmore Inn and Suites

2.5 out of 5
Ashmore Inn and Suites
4019 S Loop 289, Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Travelled with partner
Liked: Property conditions & facilities
Clean rooms and breakfast was good.
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable
Stayed 2 nights in Apr 2024

6/10 Okay

Lesa

Liked: Staff & service
Tub and shower was full of mold. There are things to get rid of that!
Stayed 1 night in Apr 2024
Response from Ashmore Inn on 21 Apr 2024
Thank you for feedback... We will address the issues stated and correct that. Thank you again.

10/10 Excellent

Heidi, Prayer Town

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is way to much to write here! Email me directly for details! Get here go to check in she gets my card ready it says 128 on the card. I said okay good bottom floor great. She said no second floor and we didn't have elevators. You need to drive around the building and park by the door there is like a couple of stairs to go up...I said look I can't do stairs cases....she said no it's really simple just a couple of stairs...we looked EVERYWHERE for the of stairs. All we could find was two flights of stairs. 128 is not on this floor it's got to be the 1st floor. I asked for accessibility we got to 1st floor find 128 try the key like 10 times NO go...someone comes to the door...what the heck... go back to desk and say hey someone is in this room. Noo 245 is yours okay well here is what you wrote. She said we'll this is the longest I've been here guess I didn't realize I wrote the wrong room. I said how embarrassing it was for us. Also I still did not see the couple of stairs you mention. I saw 2 flights of stairs. Yeah that's it, okay well first off I asked for a handicap room and now your making me walk 2 flights of stairs after I just had surgery this is not good.... she didn't seem to care at all. We get up to the room walking these flights of stairs there is a bunch of star confetti all over the stairs and up toward the hallway So we get in. I'm like hmmm okay not like the photos for sure. There are pins in the wall with decorations hanging still, someone's change
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Felt safe and comfortable, there were places to eat nearby, and the staff was very prompt and courteous.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and check-in was quick. The room was clean and I'm good order. The parking feels a little cramped to me in my truck.l, but all in all I've found it a nice place to stay
Stayed 1 night in Apr 2024

8/10 Good

Phil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, room was big and comfortable perfect for a family. Was close to Walmart and lots of restaurants. Pool was big and outside but was not heated so it was FREEZING! Hot tub was nice and inside in its own room. Breakfast was ok just a basic hotel style waffle, eggs, sausage, cereal etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with family
Liked: Property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Jose I.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Apr 2024
Response from Ashmore Staff on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good price. Quiet. comfortable beds
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast , convenient location
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in they told me room was in second floor, my mother in law has a walker and they told me no elevator the young man was kind enough for to get us a room on the first floor with no complaints and all smiles, it was refreshing to have someone so nice and willing to go the extra mile
Stayed 1 night in Apr 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Bernice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay overall.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 8 Apr 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Rob R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff
Stayed 3 nights in Mar 2024
Response from Ashmore Staff on 30 Mar 2024
Thank you for staying... We appreciate your feedback!

6/10 Okay

Norman

Stayed 3 nights in Mar 2024
Response from Ashmore Inn on 21 Apr 2024
Thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Mary Helen

Liked: Cleanliness, staff & service, property conditions & facilities
It's not your lux hotel, but it was very clean, reasonably priced and professional staff, even when you check in at midnight!
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Staff was very friendly. Rooms could use some updating but was comfortable and clean. Convenient to many dining options.
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for those on a budget. Not fancy and it is an older property, but it was clean, comfortable rooms and has a great staff. We'll be back.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Rob R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit. Felt nothing but peace and quiet and calm. Highly recommend the Ashford and will recommend to all of my family and friends 👍
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

6/10 Okay

Sandra

Liked: Amenities
My check-in was pleasant and the staff were friendly and helpful. The property was clean, as was my room. There were several options for breakfast. The purpose of my stay was to get a good night’s sleep. That did not happen. My bed was uncomfortable. Even my pillows were not comfortable. For those who like a really firm mattress and big firm pillows, this would not be an issue. For me it was.
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
Thank you for staying with us... We are sad to hear you did not sleep well, and will address the issue with the room you were in.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kept property. Stayed in a suite that provided everything we needed.
Stayed 1 night in Mar 2024
Response from Ashmore staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Holly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is dated but very clean. The staff is excellent and there is a Walmart and restaurants in walking distance.
Stayed 3 nights in Mar 2024
Response from Ashmore staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

8/10 Good

Katie

Travelled with partner
Liked: Staff & service
A nice hotel if you need a place to stay for the night. The rooms are in need of an update. If you're looking for a hotel to stay for a weekend, I'd book somewhere else with better amenities.
Stayed 2 nights in Mar 2024
Response from Ashmore Staff on 20 Mar 2024
Thank you for staying with us... We appreciate your feedback and will address your issues stated.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe inside my room and common areas. However, the parking lot is very scary, especially for women travel by themselves. It is not well lit on the side or the back and there's always strange guys sitting in their trucks smoking. I was grateful that the front desk guy allowed me to park right in front of the entrance one night when I was by myself.
Stayed 3 nights in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

darlene

Stayed 1 night in Feb 2024
Response from Ashmore Staff on 20 Mar 2024
thank you for staying with us... We appreciate your feedback....

10/10 Excellent

Kennon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness
This was an average hotel. It is 2 story but has NO elevator. If you can’t walk up and down easily - or with your luggage - you are in trouble. I did not see this mentioned anywhere in the description of the property. Breakfast ran out about 8:30 on weekends and was not replenished.
Stayed 3 nights in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

2/10 Terrible

eric

Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. One of my All time favorites.
Stayed 1 night in Feb 2024
Response from Ashmore Staff on 2 Mar 2024
Thank you for staying with us... We appreciate your feedback!

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice and the room was quiet. They had no housekeeping unless it was scheduled
Stayed 2 nights in Feb 2024
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Response from Ashmore Staff on 15 Feb 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Good location, great price, great staff,
Stayed 1 night in Jan 2024
Response from Ashmore Staff on 27 Jan 2024
Thank you for staying with us... We appreciate your feedback, and hope you come back to visit.

10/10 Excellent

Verlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Somewhat older that needs updating, but clean. Comfortable bed. Overall we enjoyed our stay and will stay again.
Stayed 1 night in Jan 2024
Response from Ashmore staff on 27 Jan 2024
Thank you for staying with us... We appreciate your feedback, and hope you come back to visit.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, slightly dated facility, at a reasonable price with great eat out options within walking distance.
Stayed 1 night in Jan 2024
Response from Ashmore Staff on 20 Jan 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashmore staff on 20 Jan 2024
Thank you for staying with us... We appreciate your feedback!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashmore staff on 20 Jan 2024
Thank you for staying with us... We appreciate your feedback!

6/10 Okay

Min

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ashmore Staff on 10 Jan 2024
Thank you for staying with us... We appreciate your feedback.

10/10 Excellent

Judy

Stayed 2 nights in Jan 2024
Response from Ashmore Inn on 10 Jan 2024
Thank you for staying with us... We appreciate your feedback.

6/10 Okay

Erin

Travelled with family
Liked: Cleanliness, staff & service
We had two rooms. We liked the price and enjoyed the hot tub. Someone used a card and opened our door at 2:00 am. That was scary. (Girls room was locked up. Boys did not think to use additional locks.)
Stayed 1 night in Dec 2023
Response from Ashmore Staff on 10 Jan 2024
Hello, we are glad to hear you enjoyed the hot tub... We do apologize if anyone tried to enter your room. We do have strict key policies. We did check with night audit, and nobody asked for a key around that time, for that room. If you have any questions, please contact front desk for any other assistance. Thank you again.

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I’ve always enjoyed coming here. It’s pretty calm.
Stayed 1 night in Dec 2023
Response from ashmore staff on 3 Jan 2024
Thank you for staying with us... We do appreciate your feedback..

8/10 Good

Neisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights rest
Very helpful staff. Breakfast eggs were too wet and there was no hot water at breakfast to make hot chocolate or oatmeal.
Stayed 2 nights in Dec 2023
Response from Ashmore Staff on 30 Dec 2023
Thank you for staying with us... We do apologize for the inconvenience of breakfast. We will address that issue.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service
Very Clean, quiet and comfortable place. Had some grief with their WiFi stability. We'll return.
Stayed 3 nights in Dec 2023
Response from Ashmore Staff on 30 Dec 2023
Thank you for staying with us... We have directly fixed the issue stated. We hope you do come back to visit us!

10/10 Excellent

Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lubbock trip
The staff were really friendly and helpful. The room was clean and comfortable. The wifi was a little weak but we have or own secure hotspot but everything else was good.
Stayed 2 nights in Dec 2023
Response from Ashmore Staff on 30 Dec 2023
Thank you for staying with us... We have directly fixed the issue stated.

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashmore Staff on 24 Dec 2023
Thank you for staying with us... We hope you enjoyed your stay!

8/10 Good

Adriana

Liked: Staff & service
Excellent
Stayed 1 night in Dec 2023
Response from Ashmore Staff on 18 Dec 2023
Thank you for staying with us... we appreciate your feedback and hope your stay was pleasant!!.

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashmore Staff on 18 Dec 2023
Thank you for staying with us... we appreciate your feedback and hope your stay was pleasant!!.