Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travellers
by Ohio Traveler from Northern Ohio

Odor

Posted 12-Jun-2014 on Hotels.com
The only way for me to describe it was an overwhelming mildew smell in the room. Since there were others staying there I know that it wasnt just my room. Evrything else about the hotel was fine. Staff was good & very friendly. Beds were comfortable. Good central location.
Comment from Hotel Management
23-Aug-2014 by Cerena C, Hotel Management
Dear Ohio Traveler, I am sorry to hear that the overwhelming odor affected your stay with us. We find it difficult in the Summer wihtth the extremely high humidity and having an indoor pool at keeping the smell at a a minimum. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 26-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Families
by deb

This traveller left a rating score only Posted 29-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Phyllis Brasher from Jefferville, Indiana

Hotel Staff.

Posted 24-Mar-2014 on Hotels.com
The Front Desk was very friendly and they helped us all they could. The breakfast server was there to make sure we had plenty to eat! I would stay there again. They also had shuttle service to the Convention Center. I would stay there again !
5 out of 5
Recommended
for Business Travellers
by Roper from Greensburg In

Wonderful Hotel

Posted 07-Mar-2014 on Hotels.com
My stay was great. The Hotel and room were very clean. The staff was very helpful and the location was perfect. Will definitely stay there in the future.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 02-Feb-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

Posted 14-Jan-2014 on Hotels.com
Nice hotel and nice staff. We enjoyed our stay. The only thing that I didn't like was our room didn't have a microwave or a fridge.
Comment from Hotel Management
29-Mar-2014 by Cerena C, Hotel Management
Thank you for staying with us and taking the time to let us know how your stay was. I am happy to hear that you enjoyed your stay. I am sorry that we didn't meet your expectations on the fridge and microwave situation. We are hoping to have them in all of our rooms in the near future.
4 out of 5
Recommended
by A verified traveller

Posted 07-Jan-2014 on Hotels.com
Comment from Hotel Management
29-Mar-2014 by Cerena C, Hotel Management
Thank you for saying with us. Thank you for the 4 Stars. I appreciate you taking the time to let us know how we did.
5 out of 5
Recommended
for Everyone
by stuart

Posted 30-Dec-2013
Comment from Hotel Management
12-Jul-2014 by Cerena, Hotel Management
Thank you for staying with us adn letting us know how we did. Appreciate the feedback.
Comment from Hotel Management
12-Jul-2014 by Cerena, Hotel Management
Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by Dan

excellent location but hard to find

Posted 26-Nov-2013
Pros: friendly staff
Location: very close to a (surface street) bridge into downtown Louisville. You can walk to the river, a state park, or 5 places to eat and drink
Comment from Hotel Management
07-Jun-2014 by Cerena, Hotel Management
Dear Hotel Guest, Thank you so much for staying with us. I am sorry that you had issues finding us . I know it is a little difficult to see us off the interstate. I do appreciate you taking the time to let us know how your stay was. Thanks again, Cerena C.