Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
Pros: Everything....staff was awesome
Cons: no
Awesome hotel, I will stay again..........................................
2 out of 5
by A verified traveller from California

Hallway was carpet to my room was soaked in water

Posted 11-Oct-2014
Pros: The staff.
Cons: The smell of mildew and the really wet carpet (i am talking drenched in water) in the hallway.
The hallway carpet outside of my hotel room was soaked in water which made the hallway and my hotel room smell like mildew. The best part about this hotel room was finding out later that I got charged for smoking in my room which I find hard to believe because none of us smoke. I was told the room smell weird and they found a cigaret butt (which doesn't mean I smoked in there it could have been track in by accident since my room was really close to the door and a smoke area outside. I figured the hotel staff would have known about the room smelling weird cause their carpets in the hallways were drenched in water and made the hallways and rooms smell like mildew so I didn't complain I wish I did because they are now charging me for the weird smell in my room. Be aware when you stay here like other reviews have stated rooms and the hotel smell like mildew and they will try and charge you for their mess. I was a loyal Marriott rewards member but will be looking else where because of this hotel. This hotel has to be one of the worst in the Marriott chain and not worth the 100 buck plus hidden fees they might try to charge you with. The staff at check in where very helpful and since I am and elite member they where able to check me in two hours earlier then regular check-in, I believe they gave me the first cleaned/open room which was nice. They staff also gave me some Advil from their small store because I told them I had a headache. The staff is helpful the hotel itself is BAD!
5 out of 5
Recommended
by Stanley Staggs from Tulsa Oklahoma

Posted 17-Jul-2014 on Hotels.com
Staff was very nice and helpful
5 out of 5
Recommended
by David from Tampa, FL

Great place just over bridge of the downtown

Posted 12-Jul-2014 on Hotels.com
Nice and clean. Basic hotel, very close to downtown, next to 3 nice restaurants on the water.
2 out of 5
Recommended
for Business Travellers
by Ohio Traveler from Northern Ohio

Odor

Posted 12-Jun-2014 on Hotels.com
The only way for me to describe it was an overwhelming mildew smell in the room. Since there were others staying there I know that it wasnt just my room. Evrything else about the hotel was fine. Staff was good & very friendly. Beds were comfortable. Good central location.
Comment from Hotel Management
23-Aug-2014 by Cerena C, Hotel Management
Dear Ohio Traveler, I am sorry to hear that the overwhelming odor affected your stay with us. We find it difficult in the Summer wihtth the extremely high humidity and having an indoor pool at keeping the smell at a a minimum. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 26-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Families
by deb

This traveller left a rating score only Posted 29-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Phyllis Brasher from Jefferville, Indiana

Hotel Staff.

Posted 24-Mar-2014 on Hotels.com
The Front Desk was very friendly and they helped us all they could. The breakfast server was there to make sure we had plenty to eat! I would stay there again. They also had shuttle service to the Convention Center. I would stay there again !
5 out of 5
Recommended
for Business Travellers
by Roper from Greensburg In

Wonderful Hotel

Posted 07-Mar-2014 on Hotels.com
My stay was great. The Hotel and room were very clean. The staff was very helpful and the location was perfect. Will definitely stay there in the future.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 02-Feb-2014 on Hotels.com