This aparthotel has a number of attributes and can be recommended. On the 4th day of our holiday my wife had an accident (nothing to do with hotel), broke her hip and was hospitalised. This crisis highlighted the help and support given by the hotel manager and staff in difficult circumstances - this included allowing my daughter who had flown out specially to help her mother to be accommodated at the hotel at no extra charge.
Muswell from London, UK
It has 78 apartments with fully equipped kitchen, piped music, air conditioning, satellite TV, safety deposit box, terrace …More
This hotel was very nice and the rooms were clean. The food served in the hotel was good at both breakfast and dinner. The staff were helpful but not overly friendly. However, the cost of the in room safety depositi box and television was extortionate and I was quite disappointed with this. Parking was limited. The only main grumble I have is that the hotel is nowhere near Guia De Isora, it is ipractically in Puerto de Santiago and, because of this, we got extremely lost in trying to locate the hotel on arrival.
Rachel from London
Located on the south west of Tenerife, 400 meters from Playa de la Arena and two kilometers from Los Gigantes cliffs. Rooms …More
Amazing stay!!! Upon arrival we were welcomed by Elsa who was fantastic. We were lucky to be offered a free upgrade to the villas with access to private adult pool. This made a statement for the entire stay. Pool service was excellent, did not go an hour without being asked several times if everything was ok, in addition we received free poolside treats. Room was cleaned twice a day. The facilities were very nice and the breakfast was tasty. We dined at the onsite Michelin star restaurant MB which lived up to its reputation and more. Also managed to get in a round of golf which is a must as this shows the best views of the resort. The only fault I would say is that staying in the villas you rely on hotel buggies to pick you up from your room to get you to the other areas of the resort and to the main hotels and on 3 of the 4 occasions we called to be picked up no one ever came. We had to wait up to 20 mins at one point near the villa entries and flag down a buggie to ask to be taken to the top. If this area could be improved upon o efficiency and consistency it would make the stay in the Villas more relaxing. However, despite this, the hotel is still first class and so are the staff! I would return again and recommend to anyone without hesitation. Elsa made our weekend a cut above the rest.
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