Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Tesoro Los Cabos

3.5 out of 5
Tesoro Los Cabos
Blvd. Marina s/n Lote 9 y 10, Col. Centro, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 614 out of 1223 reviews" "
Rating 8 - Good. 365 out of 1223 reviews" "
Rating 6 - Okay. 125 out of 1223 reviews" "
Rating 4 - Poor. 63 out of 1223 reviews" "
Rating 2 - Terrible. 56 out of 1223 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Guelph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent
Stayed 2 nights in Mar 2024
Response from Manager on duty on 20 Mar 2024
Dear Steven Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a lot of surrounding food and shopping options.
Stayed 1 night in Mar 2024
Response from Manager on duty on 18 Mar 2024
Dear Brian Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service
Location is perfect. Staff was extremely helpful & knowledgeable. One elevator wasn’t working when we were there which made it difficult at times. We stay here every time we go to Cabo which is 2-3 times a year. We have coming here about 20 yrs. Great place to stay if you are an avid fisherman. In 5 minutes you could be on a fishing boat. They also load the EcoCat just about in front of Tesoro.
Stayed 10 nights in Feb 2024
Response from Manager on duty on 18 Mar 2024
Dear Larry We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were directly above a bar which was very loud at night. Breakfast buffet was fabulous!
Stayed 6 nights in Feb 2024
Response from Manager on duty on 18 Mar 2024
Dear Toni We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was great and the buffet was awesome every morning. We preferred that over the ala carte
Stayed 3 nights in Mar 2024
Response from Room Division Manager on 14 Mar 2024
Dear Lynn thank you so much for your visit and for sharing this great review. We hope to have the pleasure of seeing you again in your next stay as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Laura, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tesoro property is very convenient for location and being very comfortable. We always stay here when we come to Cabo.
Stayed 3 nights in Mar 2024
Response from Room Division Manager on 11 Mar 2024
Dear Laura thank you so much for your preference and for sharing us your experience. We hope you choose to stay with us again when your travels bring you back to sunny Cabo San Lucas. Sincerely Javier Flores Lucas.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the pool area,as usual. Thankfully, the water temperature was warmer than last time. Some times the water is kind of cold. Alfredo is the best guy working in that area! He is my friend,and always gives me the best service. The breakfast buffet was delicious, as always. The water pressure in the shower,still needs to be a little stronger. I look forward to coming back to Tesoro,May 30th. Gracias Señor Ramirez.
Stayed 4 nights in Feb 2024
Response from Room Division Manager on 11 Mar 2024
Dear Michael thank you so much for your visit and for sharing us your great experience at Tesoro Los Cabos. We're thrilled to hear Alfredo at pool area made you feel welcome with his amazing attitude and assistance. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything
Stayed 5 nights in Feb 2024
Response from Manager on duty on 4 Mar 2024
Dear Neil Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

MONTY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to the bars and shops.
Stayed 7 nights in Feb 2024
Response from Manager on duty on 4 Mar 2024
Dear Monty Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Arturo Cuellar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, we stayed at a room Keith a view to the marina. It is worthwhile spend the few extra dollars for it. The food variety is great if you want full breakfast and simple food for being by the pool. We like to adventure dinning out so this hotel is well located to go be within in 10 mins to all fine dinning places. Plus 5 min walk to famous Cabo Wabo.
Response from Room Division Manager on 4 Mar 2024
Dear Arturo Cuellar thank you so much for sharing your experience at Tesoro Los Cabos. We look forward to welcoming you back on your future trips to Los Cabos. Sincerely Javier Flores Lucas.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I will stay in Cabo is here
Stayed 2 nights in Feb 2024
Response from Room Division Manager on 4 Mar 2024
Dear Jose thank you so much for your great review. We appreciate your kind recommendation and eagerly look forward to welcoming you back! Sincerely Javier Flores Lucas.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel staff was helpful and friendly. We received an upgrade at no charge, which was a nice surprise. The area around the hotel has lots of dining options and the included breakfast buffet was great
Stayed 1 night in Feb 2024
Response from Manager on duty on 2 Mar 2024
Dear Jamie Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Regards Edgar Ramirez

10/10 Excellent

minerva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so nice and all the coworkers are the best,,,berry happy ❤️❤️❤️
Stayed 4 nights in Feb 2024
Response from Manager on duty on 2 Mar 2024
Dear Minerva Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Mary Jo thank you for taking the time to share your review. We hope to have the pleasure of welcoming you back in the near future. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had to pay a lot of money for water meals and coffee. Great location by the marina very walkable.
Stayed 3 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear Daniel thank you so much for your comment. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price
Stayed 4 nights in Feb 2024
Response from Room Division Manager on 29 Feb 2024
Dear Kurtis thank you so much for your visit and kind comment. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

6/10 Okay

Nadine

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear Nadine thank you so much for your visit and for sharing your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Cinthia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations and great resort
Stayed 4 nights in Feb 2024
Response from Room Division Manager on 29 Feb 2024
Dear Cinthia thank you so much for giving us a perfect rating and for sharing your experience at Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

MIREYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS A REALLY GOOD OPTION , THE BUFFET ITS EXCELLENT !!
Stayed 1 night in Feb 2024
Response from Room Division Manager on 29 Feb 2024
Dear Mireya We're so pleased to hear you enjoyed your experience with us. Thank you for choosing to spend this time with us. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesoro is excellent Expefia is terrible could not get the room I booked because Expedia shows picture of a room that is not the classification expected as shown in Expedia picture and description Hotel said Expedia has been having issues with Tesoro. After several reception staff spoke with us we are accommodated and loved the hotel, included fabulous breakfast, lovely balcony and 5 minutes to our tours leaving from the marina on Cabo Trek The room was immaculate with a great shower and even included 2 soft bathrobes The breakfast choices were many hot Mexican dishes, fruits and breads also a station for cooked to order omelets and French toast Highly recommend this hotel
Stayed 2 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear Lynn thank you so much for your preference. We are very grateful to you for your wide recognition to our facilities, amenities and services; all these were thought to create a unique and memorable vacation's experiences for our guests. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Winship

Liked: Cleanliness, staff & service, property conditions & facilities
Geat location everyone was very nice and the property was clean.
Stayed 4 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear Winship thank you so much for your kind review and choosing Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Cameron thank you so much for your preference. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Brian, Wauconda

Stayed 1 night in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Brian thank you so much for sharing your review with us. We look forward to seeing you again soon! Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the Marina, great view and very friendly staff
Stayed 3 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear David thank you so much for sharing your experience. It's wonderful to know that our location, marina view and the friendliness of our team have made such a positive impact on your stay. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

2/10 Terrible

Carlos

Stayed 3 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Carlos we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Ann, Boerne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nothing I didn't like. Best location in Cabo. First few times I went there with my husband, we stayed there...No opportunity to get a timeshare. Bought in at Cabo Villas/now Corazon on Medano beach. Still go back to Tesoro once a year. Highly recommend. PS: Breakfast buffet, which if included, is excellent!
Stayed 9 nights in Feb 2024
Response from Room Division Manager on 28 Feb 2024
Dear Ann thank you so much for your preference. We are very grateful to you for your wide recognition to our facilities, amenities and services; all these were thought to create a unique and memorable vacation's experiences for our guests. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, beautiful views and accessible to a lot.
Stayed 3 nights in Feb 2024
Response from Manager on duty on 24 Feb 2024
Dear Gabriela Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on the Marina and close to everything. The breakfast was a good value.
Stayed 1 night in Feb 2024
Response from Manager on Duty on 24 Feb 2024
Dear Annie Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Mary Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent as well as the service We had a beautiful view of the Marina Security made us feel safe The A/C worked great and the bed was comfortable Happy Hour and walking distance to everything The only complaint was our toilet was leaking and shower grout was moldy but maintenance came right away to make the repairs.
Stayed 5 nights in Feb 2024
Response from Manager on duty on 24 Feb 2024
Dear Mary Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We will make sure to share your feedback with our team. We hope you’ll visit us again soon. Regards Edgar Ramirez

6/10 Okay

Don

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Manager on Duty on 24 Feb 2024
Dear Don Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future. Regards, Edgar Ramirez

8/10 Good

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 10 nights in Feb 2024
Response from Manager on duty on 23 Feb 2024
Dear Derek Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location !
Stayed 15 nights in Feb 2024
Response from Manager on Duty on 23 Feb 2024
Dear Jan Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Marisa, Oceanside

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tesoro is a great budget friendly option. The staff is fantastic. The location is walking distance from all of the fun stuff to do in downtown Cabo and right in the Marina. The property is a bit outdated and rooms are small. Breakfast was delicious. Pool chairs can be hard to get when its busy. I would stay here again!
Stayed 4 nights in Feb 2024
Response from Manager on Duty on 23 Feb 2024
Dear Marisa We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean place. We had a Marina view which I would recommend. Staff friendly. Location was great. We walked around the down town area. The breakfast was very good as well at Tesoro's
Stayed 2 nights in Feb 2024
Response from Manager on Duty on 23 Feb 2024
Dear Curtis Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and balcony view!
Stayed 7 nights in Feb 2024
Response from Manager on Duty on 21 Feb 2024
Dear Roger Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel. Spotless, friendly and safe. Too many stairs.
Stayed 4 nights in Feb 2024
Response from Manager on Duty on 18 Feb 2024
Dear Jeffrey we appreciate very much your feedback abour our property, our team is committed to provide high quality service and we are trilled that we made a good impression on you. We well let our front desk know about the stairs issue for your next visit. Sincerely Edgar Ramirez

10/10 Excellent

Eileen

Stayed 2 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Eileen thank you so much for your review. We hope you visit us again soon! Sincerely Javier Flores Lucas.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to Cabo 3-4 times a year and I always stay here. Great location and amenities for the money.
Stayed 5 nights in Feb 2024
Response from Manager on Duty on 23 Feb 2024
Dear Jerry Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Regards Edgar Ramirez

10/10 Excellent

Patsy, PORTLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to everything you need Marina, water taxis to beach bars and restaurants.
Stayed 7 nights in Jan 2024
Response from Manage on Duty on 17 Feb 2024
Dear Patsy Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Jody

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee that is served in the restaurants is absolutely our favorite. We would like to know where we can purchase it or order it online!!
Stayed 4 nights in Feb 2024
Response from Manager on Duty on 16 Feb 2024
Dear Jody Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Randall

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Manager on Duty on 16 Feb 2024
Dear Randall Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future. Regards, Edgar Ramirez

10/10 Excellent

felix

Travelled with partner
Liked: Staff & service
My shower did not drain properly
Stayed 3 nights in Feb 2024
Response from Manage on Duty on 16 Feb 2024
Dear Felix We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manage on Duty on 16 Feb 2024
Dear Michael Thank you for your recent review. We regret that we did not deliver our usual standard of service. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future. Regards, Edgar Ramirez

8/10 Good

Yvette, Norwalk

Stayed 3 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Yvette thank you so much for your preference. It will be our pleasure to see you soon. Sincerely Javier Flores Lucas.

10/10 Excellent

Judi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and if you turned the air conditioning on it would drown out the music from town
Stayed 7 nights in Feb 2024
Response from Manager on duty on 12 Feb 2024
Dear Judi Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Anthony Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had every thing right there it was great!
Stayed 7 nights in Feb 2024
Response from Manager on duty on 12 Feb 2024
Dear Anthony Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

Kevin

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Room Division Manager on 20 Mar 2024
Dear Kevin thank you so much for choosing Tesoro Los Cabos We look forward to your next visit. Sincerely Javier Flores Lucas.

6/10 Okay

Bryce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room wasn’t ready when it was supposed to be. Other than that great place to stay.
Stayed 4 nights in Feb 2024
Response from Manager on Duty on 11 Feb 2024
Dear Bryce Thank you for posting your review. We value your time and apologize that our service wasn’t as fast as it should be. We look forward to welcoming you back soon. Warm regards, Edgar Ramirez

8/10 Good

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Room Division Manager on 20 Mar 2024
Dear Jayme thank you so much for your visit and for sharing us your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

6/10 Okay

Brian, Edmonds

Liked: Cleanliness, staff & service
I have stayed at Tesoro a number of times and always appreciated the helpful and friendly staff and the great location. This trip was marred by very poor housekeeping routine. Typically my room was cleaned by early afternoon but on one day was 3.30pm - too late. On my last full day I arrived back at the hotel at about 3pm and room was not cleaned. The cleaning staff were close to my room so I asked them if they would complete my room. One hour later I came back - still not done. I asked the cleaners again then went to the front desk to inform them of the situation. Went back another hour later and still not done, now I'm mad and it's 5pm. Finally the room was completed by about 5.30pm. This is not acceptable and should be reviewed.
Stayed 6 nights in Jan 2024
Response from Manager on duty on 9 Feb 2024
Dear Brian We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez