2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hacienda Encantada Resort & Residences

4.5 out of 5
Hacienda Encantada Resort & Residences
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 916 reviews" "
Rating 8 - Good. 248 out of 916 reviews" "
Rating 6 - Okay. 90 out of 916 reviews" "
Rating 4 - Poor. 37 out of 916 reviews" "
Rating 2 - Terrible. 53 out of 916 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Annette, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Stayed 3 nights in Mar 2024
Response from Chief Concierge on 27 Mar 2024
Dear Annette.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Chief Concierge on 27 Mar 2024
Dear Carmel,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

10/10 Excellent

Lachelle Marie

Stayed 5 nights in Mar 2024
Response from Chief Concierge on 13 Apr 2024
Dear Lachelle,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

10/10 Excellent

Daniel Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.
Stayed 7 nights in Mar 2024
Response from Chief Concierge on 22 Mar 2024
Dear Daniel Paul,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Chief Concierge on 8 Mar 2024
Dear Gary Thank you so much for your kind review, this is very important for us.Warm regards

8/10 Good

Nanci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
Response from Chief Concierge on 3 Apr 2024
Dear Nanci.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
Stayed 7 nights in Jan 2024
Response from Chief Concierge on 5 Feb 2024
Dear Jerry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Macaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible so kind and attentive, love the authentic Mexican food.
Stayed 2 nights in Jan 2024
Response from Chief Concierge on 28 Jan 2024
Dear Macaria,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
Stayed 4 nights in Jan 2024
Response from Chief Concierge on 20 Jan 2024
Dear Erin,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Griselda

Stayed 2 nights in Jan 2024
Response from Chief Concierge on 20 Jan 2024
Dear Ms Griselda,Thank you so much for your kind review, this is very important for us.Warm regards

4/10 Poor

Lily

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Chief Concierge on 15 Jan 2024
Dear Lily.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

4/10 Poor

david

The rooms are cold there’s no hot water and room service stinks and they nickel dime you
Stayed 6 nights in Dec 2023
Response from Chief Concierge on 31 Dec 2023
Dear Mr. David, Thank you for choosing Hacienda Encantada Resort & Residences for your upcoming vacation.Regards,

2/10 Terrible

Olrich

Stayed 6 nights in Dec 2023
Response from Chief Concierge on 29 Dec 2023
Dear Olrich.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

4/10 Poor

stephen

Liked: Staff & service
Disliked: Amenities
we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option. when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch. after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive. this was not first time with issues with expedia trips. WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN
Stayed 5 nights in Dec 2023
Response from Chief Concierge on 15 Dec 2023
Dear Stephen.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 Okay

Terry Lynn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
Response from Chief Concierge on 6 Feb 2024
Dear Terry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

2/10 Terrible

Michael

Stayed 4 nights in Dec 2023
Response from Chief Concierge on 15 Dec 2023
Dear Michael.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Luz Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chief Concierge on 15 Dec 2023
Dear Luz Maria,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.
Stayed 5 nights in Nov 2023
Response from Social Media Department, on 7 Dec 2023
Dear Isabelle, We're so happy to hear you had a pleasant experience and that you've made friends while staying at your Home Sweet Hacienda, after all, we're all a big, great family!.Warm regards.

2/10 Terrible

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.
Stayed 4 nights in Nov 2023
Response from Chief concierge on 28 Nov 2023
Dear Steven,We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services, May you be so kind to share me your full name & cell phone in order to locate your reservation please?Sincerely

4/10 Poor

Santiago

Stayed 2 nights in Nov 2023
Response from Chief concierge on 24 Nov 2023
Estimado Santiago,Muchas gracias por su review, esto es muy importante para nosotros.Muchas gracias

10/10 Excellent

Thomas

Stayed 5 nights in Nov 2023
Response from Chief concierge on 30 Nov 2023
Dear Thomas,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Shuli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Chief concierge on 3 Nov 2023
Dear Shuli,Thank you so much for your kind review.Warm regards.

6/10 Okay

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness
All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading
Stayed 5 nights in Oct 2023
Response from Chief concierge on 28 Oct 2023
Dear Elizabeth,Thank you so much for your comments, these are very important for us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 3 nights in Sep 2023
Response from Chief concierge on 17 Oct 2023
Dear John,Thank you so much for your kind review, this is very important for us,Warm regards.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all employees are friendly, great food and drinks, and a beautiful structure
Stayed 5 nights in Oct 2023
Response from Chief concierge on 12 Oct 2023
Dear Victor,Thank you so much for your kind comment, this is very important for us,Warm Regards.

8/10 Good

Moises

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.
Stayed 4 nights in Oct 2023
Response from Chief concierge on 11 Oct 2023
Dear Moises,Thank you so much for your comments, these are very important for us, we will keep in mind your suggestion.Warm regards,

10/10 Excellent

Bridgette Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and the staff was enthusiastic and made the experiences memorable.
Stayed 5 nights in Oct 2023
Response from Chief concierge on 8 Oct 2023
Dear Bridgette Leigh,Thank you so much for your beautiful comment, we are working day by day for you.Warm regards

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Chief concierge on 26 Sept 2023
Dear Nicky,Thank you so much for your comment, It helps us a lot!Warm regards,

2/10 Terrible

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.
Stayed 1 night in Aug 2023
Response from Chief Concierge on 13 Aug 2023
Dear Ashleigh.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Rachel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
Stayed 4 nights in Jul 2023
Response from Chief Concierge on 29 Jul 2023
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Chief Concierge on 24 Jul 2023
Thank you very much for your feddback, is very important to us. We hope to see you soon again at your second home Hacienda Encantada.With warm regards

10/10 Excellent

Irene

Stayed 2 nights in Jul 2023
Response from Chief Concierge on 8 Aug 2023
Dear Irene,Thank you so much for your comment, will be a pleasure for us to welcome you back soon.Warm regards,David Medina.

10/10 Excellent

Mark, Keller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
Stayed 2 nights in Jul 2023
Response from Chief Concierge on 19 Jul 2023
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

4/10 Poor

Rachelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Chief Concierge on 19 Jul 2023
Thank you for your feedback. Your comments are very important to us. We Hope to see you soon again.With warm regards,

4/10 Poor

anuj

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
Stayed 1 night in Jun 2023
Response from Chief Concierge on 5 Jul 2023
HelloWere sorry to hear that your experience was not 100% pleasant. Your feedback is very important to us, we will try to our best to imprive our services.With warm regards

6/10 Okay

kimberly

Travelled with family
Liked: Amenities, property conditions & facilities
Staff were not super helpful or friendly. One staff would tell you on thing and another a different story. Room had ants in bathroom and bathroom Room sliding balcony door did not lock nor did the screen door Phone buttons did not work you have to press 0 for operator only We traveled with our 9 year old daughter to Cabo. One day we came back to room and they left an adult pleasure kit in our room. Absolutely ridiculous
Stayed 6 nights in Jun 2023
Response from Chief concierge on 12 Jun 2023
We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The views are breathtaking and the service was great. There is zero nightlife, it would be nice to have a DJ play music in one of the many areas, but the resort is pretty much asleep at 9 pm.
Stayed 4 nights in May 2023
Response from Chief concierge on 24 May 2023
Thank you very much for your feedback. Your comments are important to us. Sincerely

4/10 Poor

Gabriel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Save your money
Where do I begin. I travel between 80-100 days year and have been to A LOT of hotels and resorts…this one was by far the craziest 4 days I have ever experienced. ROOM #1 DAY #1...arrived into room around 4 pm. Sand in between bed sheets, everything was damp and the pillows smelt so strongly of mold. Moved rooms. ROOM #2 DAY #2...wake up to make a morning coffee and coffee maker doesn’t work. Wait 35 min for them to bring a new one. Go to pool for the day. Came back to room hours later and the A/C no longer works. Technicians arrive and proceed to remove roof panels and start working on the unit. Starts up and STARTS ON FIRE AND SMOKE FILLS THE ROOM. By this time I feel pretty angry and the option provided to us was to downgrade rooms to another rebuilding. I talk to manager and they make things right and move us to an upgraded room (VERY MUCH APPRECIATED) ROOM #3 DAY #3…wonderful room, amazing view of the ocean, but ceiling fan in bedroom doesn’t work and one of the taps in the bathroom doesn’t work. And then the A/C unit in ROOM #3 stops working…AYFKM!!! 4 phone calls to get the fridge restocked with water and the service at the pool was terrible unless you are constantly tipping them. Which is funny since they say with the all inclusive that tipping is included. The resort is absolutely beautiful, if they put half the effort they do into the maintaining the grounds into service it would would be wonderful. Visually 5/5. Service 2/5…and the food, about as good as the service
Stayed 4 nights in May 2023
Response from Chief concierge on 16 May 2023
We apologize for the inconvenience. Your feedback is very important to us & will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing Grounds were very well kept and rooms were very clean and tidy
Stayed 3 nights in Apr 2023
Response from Chief Concierge on 18 Apr 2023
Thank you for your feedback. Your comments are very important to us. We Hope to see you soon again.With warm regards,

8/10 Good

Brianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to have a king bed and two twins.
Stayed 3 nights in Mar 2023
Response from Chief concierge on 11 Mar 2023
We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us.Sincerely

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical trip exceeding all expectations
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
Stayed 4 nights in Mar 2023
Response from Chief Concierge on 9 Mar 2023
HelloThank you very much for your feedback. Your comments are important to us. We hope to see you again soon.With warm regards

10/10 Excellent

Noelle

Liked: Staff & service, amenities, property conditions & facilities
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
Stayed 1 night in Feb 2023
Response from Chief Concierge on 27 Feb 2023
Thank you very much for your wonderful feedback. Your comments are very important to us. We hope to see you again soon. With warm regards

6/10 Okay

Suzannne

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Facilitates are beautiful however check in and check out staff very unfriendly. I had requested King Size bed and was told none available. But people who checked in after us were given option. No Expedia upgrade as stated. Got sick due to food not cooked well, hot food was always lukewarm, even coffee! We paid for all inclusive but besides breakfast buffet and poolside lunch options, mediocre food. My daughter had her wedding here and they promised her many things as part of her package that weren’t delivered. Pool and golf cart staff extremely nice. Had to call to get my room cleaned on day 3. Was told “it wasn’t on the list”. I expected so much more in terms of quality of hospitality staff, food and room requested. Won’t stay here again.
Response from Chief Concierge on 13 Feb 2023
HelloWe are very sorry to hear that your stay was not 100% pleasant. Your comments are very important to us.Sincerely

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was poor. Drinks are extremely expensive.
Stayed 9 nights in Jan 2023
Response from Chief concierge on 7 Feb 2023
HelloWe are very sorry to hear that your experience was not 100% pleasant. Your comments are very important to usSincerely

4/10 Poor

Roger

Travelled with partner
Expedia failed to make me aware that the purchase was not all inclusive! It was a repeat purchase of the same resort at time of booking it said hotel was all inclusive, yet sold me a hotel Rm package only
Stayed 2 nights in Jan 2023
Response from Chief concierge on 30 Jan 2023
HelloWe are very sorry to hear that your experience was not 100% pleasant. Your comments are very important to us.Sincerely

10/10 Excellent

Siham

Liked: Staff & service, amenities, property conditions & facilities
Response from Chief Concierge on 6 Mar 2023
Thank you very much for your feedback. We hope to see you soon again.With warm regards

10/10 Excellent

Mary K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chief Concierge on 6 Mar 2023
Thank you very much for your feedback. We hope to see you soon again.With warm regards

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The service is so bad, no action after promise
Stayed 1 night in Dec 2022
Response from Chief concierge on 28 Dec 2022
We are very sorry to hear that your experience has not been 100% pleasant. Your comments are very important to us. Sincerely

10/10 Excellent

Asjad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing place!
Response from Chief concierge on 26 Dec 2022
Thank you very much for your feedback, your comments are very important to us. Hope to see you soon againWith warm regards

8/10 Good

Connie

Stayed 1 night in Dec 2022
Response from Chief Concierge on 21 Dec 2022
Thank you for your feedback, Your opinion is very important to us.Sincerely