Outdoor banquet area

Reviews of W Hollywood

4 out of 5
W Hollywood
6250 Hollywood Blvd, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 99 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
we were not told when booking the property was under renovations. It was so inconvenient and looked awful
Stayed 1 night in Dec 2023
Response from CJ on 17 Jan 2024
Dear Alma, we understand your disappointment and apologize for any inconvenience you encountered with our ongoing renovation. We hope to have a future opportunity to welcome you for the flawless stay you deserve.

4/10 Poor

Faisal

Stayed 3 nights in Jan 2024
Response from Assistant Director of Welcome on 9 Jan 2024
Dear Faisal, We value guest feedback; therefore, we thank you for sharing your rating. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. Thank you for choosing us for your visit to Hollywood, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Excellent

Dr Ramin, Henderson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are under construction for remodeling but my stay was excellent as always great location .
Stayed 3 nights in Dec 2023
Response from CJ on 17 Jan 2024
Dear Dr. Ramin, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again once our hotel renovation is completed!

10/10 Excellent

Yanji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Assistant Director of Welcome on 29 Jan 2024
Dear Yanji, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at W Hollywood. We look forward to your return and wish you all the best with your future travels.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ on 17 Jan 2024
Dear Victor, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

4/10 Poor

brian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room a bit on the dumpy side. Broken mirror, broken closet door. Not up to W standards. Also, having to pay for basic Wi-Fi on top of a $500 room is not cool.
Stayed 1 night in Dec 2023
Response from Assistant Director of Welcome on 16 Dec 2023
Dear brian, We appreciate your feedback and apologize for the issues you encountered during your stay. It's disheartening to hear that your room did not meet the standards we strive for. Please know that your concerns will be addressed with our team to ensure improvements are made. We hope you'll consider giving us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Nate LivingstonAssistant Director of Welcome

10/10 Excellent

monica

Response from CJ on 19 Mar 2024
Dear Monica, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again once our hotel renovation is completed!

6/10 Okay

Shenita Marie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like the entrance of the hotel. It was under construction so I most of Ubers would drop me off on the street because they were unsure if they could pull inside. The room was out dated. My room key scanner was broken. My room view was a building . But the staff was very polite, friendly and helpful. Don’t know if I would stay again though
Stayed 2 nights in Dec 2023
Response from Rooms Operations Manager on 5 Dec 2023
Hello Shenita Marie, We truly regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Further, we thank you for appreciating our Talent. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Nate LivingstonRooms Operations Manager

8/10 Good

Karina

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Rooms Operations Manager on 5 Dec 2023
Dear Karina, Thank you for choosing W Hollywood. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Assistant Director of Welcome on 23 Dec 2023
Hello Joshua, Thank you for choosing W Hollywood. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nate LivingstonAssistant Director of Welcome

6/10 Okay

Vahida

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Rooms Operations Manager on 28 Nov 2023
Dear Vahida, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Excellent

Dianne

Stayed 2 nights in Sep 2023
Response from CJ on 17 Jan 2024
Dear Dianne, thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Excellent

Dianne

Stayed 1 night in Sep 2023
Response from General Manager on 21 Nov 2023
Dear Dianne, Thank you for the wonderful rating for W Hollywood! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

gerald

Stayed 3 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear gerald, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

Ellen

Stayed 2 nights in Aug 2023
Response from General Manager on 21 Nov 2023
Dear Ellen, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nate Livingston Rooms Operations Manager on 16 Nov 2023
Hello Deepti, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Excellent

Christine

Stayed 2 nights in Nov 2023
Response from CJ on 19 Nov 2023
Dear Olivia, Thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sure was cool
Stayed 2 nights in Oct 2023
Response from Rooms Operations Manager on 8 Nov 2023
Dear William, Thank you for the excellent review on behalf of our team at W Hollywood. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to Hollywood.Sincerely,Nate LivingstonRooms Operations Manager

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from CJ on 19 Nov 2023
Dear Olivia, Thank you for your positive review! We're so happy you experienced our beautiful property. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 28 Nov 2023
Dear Jennifer, We are delighted you enjoyed your stay at W Hollywood. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will come back whenever your travels bring you to Hollywood.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

Eric

Disliked: Property conditions & facilities
Expected much more from the W. Hallways dirty. Bed had thick plastic matress cover that lumped up. Shower had a slow drip. Towels were stained and rough. The whole place looked like had been used and abused for years. Will not be booking there for future visits.
Stayed 1 night in Nov 2023
Response from Rooms Operations Manager on 4 Nov 2023
Dear Eric, First and foremost, thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations and regret the cleanliness and overall property upkeep concerns. We are known for our exceptional service and attention to detail; therefore, we regret this was not your experience. We have reviewed your comments with our team and are grateful for your patience. We look forward to another opportunity to regain your trust and welcome you for a better experience.Sincerely,Nate LivingstonRooms Operations Manager

2/10 Terrible

Journey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was waken up @ 7am by strike workers with blow horns, music blaring, and chanting outside my room window. I feel like I should have been warned before paying 300 a night for a room. Nothing staff could do. Offered points as compensation. Smh
Stayed 1 night in Oct 2023
Response from Rooms Operations Manager on 26 Oct 2023
Dear Journey, We understand the frustration and inconveniences caused by the current situation, and we want to ensure you we are focused on keeping our guests as comfortable as possible. Unfortunately, public spaces are outside our control, and we regret the concerns this caused you. We are actively working to maintain our guest's comfort, and we hope you will accept our apologies for how much this impacted your visit. We are committed to improving this unforeseeable situation and are grateful for your patience. Thank you for choosing us; we look forward to another opportunity to provide you with the outstanding stay you deserve.Sincerely,Nate LivingstonRooms Operations Manager

2/10 Terrible

Beverly

Disliked: Cleanliness, amenities, property conditions & facilities
I’m very disappointed in my stay at the W. I have stayed at the W Miami in the past and this does not come close. We checked into our room to find half used and dirty soaps, shampoos etc. the linens had makeup stains on the bottoms of them. The whole room was just dirty and very underwhelming. I had asked to upgrade and pay for the upgrade halfway through our stay because I couldn’t deal with the room, but they said they were full. They apologized because they were “under renovations.” There were still many rooms available when I looked online 2 minutes after they told me this. They should have specified they were under renovations before booking. I spent a lot of money for a half functioning hotel. I felt like I paid $1800 to stay in a dorm room. I don’t think I’ll ever stay at another W location again after this.
Stayed 4 nights in Oct 2023
Response from Rooms Operations Manager on 24 Oct 2023
Hello Beverly, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve. We value your feedback and greatly appreciate your patience. We are disappointed to learn that we may have overlooked a few areas in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Also, we do our best to share all the information about our hotel and amenities with every guest; therefore, we truly regret this did not happen during your visit. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

Kaitlyn

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Rooms Operations Manager on 25 Oct 2023
Dear Kaitlyn, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Nate LivingstonRooms Operations Manager

6/10 Okay

Francisco J.

Stayed 1 night in Sep 2023
Response from Kevin on 22 Oct 2023
Thank you for your stay with us at the W Hollywood and for your review. If you have any questions or concerns please reach out to us.

8/10 Good

Jojor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in counter should let the guest about free coffee on the lobby
Stayed 2 nights in Oct 2023
Response from Kevin on 22 Oct 2023
Thank you for your feedback. We do offer complimentary coffee in our lobby in the mornings for guests. If you have any questions or concerns please let us know.

2/10 Terrible

Jonathan

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from W Hollywood Management Team on 17 Oct 2023
Hello Jonathan, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,W Hollywood Management Team

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service
The staff was helpful and polite, and the location was convenient (close to the concert venue we were attending). The overhead lights could not be fully turned off, the closet door was broken, and the shower did not generate hot water.
Stayed 1 night in Oct 2023
Response from Rigo Rodriquez Director of Guest Services on 16 Oct 2023
Dear Jason, It was our pleasure to welcome you to W Hollywood. We are glad you had an overall pleasant stay and that you liked our convenient location, and our Talent left such a warm impression. Their desire to give every guest the best experience possible, down to the smallest detail, is something that makes us very proud. However, we apologize for any inconvenience you experienced due to the overhead light, the closet door, and no hot water supply. We understand how crucial a well-maintained room is for our guests, and we regret these maintenance issues affected your experience. Thank you for bringing this to our attention; we will promptly address this with our maintenance team. We look forward to welcoming you soon for a much-improved stay. Sincerely, Rigo Rodriquez Director of Guest Services

10/10 Excellent

Dimosthenis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W Hollywood was excellent. Loved the temporary rooftop check-in. Staff was helpful and very friendly
Stayed 4 nights in Oct 2023
Response from Kevin on 22 Oct 2023
Thank you so much for your review and your feedback, we enjoyed having you during your stay! We look forward to your return to Hollywood!

2/10 Terrible

Jessica

Disliked: Staff & service
What a miserable miserable evening. The people next to me and kept me up until 445 in the morning partying. I complained three times and each time it did not help the situation. Loud partying music super disrespectful and the front desk. Staff did not take proper steps to make it stop. When I called at 4:45 in the morning because I was obviously not going to get any sleep to ask for a pot of coffee they never brought me anything.
Stayed 1 night in Oct 2023
Response from Rigo Rodriquez Director of Guest Services on 14 Oct 2023
Dear Jessica, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the disturbance this caused. Please accept our apologies for not being responsive to your coffee request. We will share your comments with our team so we can take the appropriate action moving forward. We truly regret any frustration this caused and are very grateful for your patience. We would love for you to return the next time you are in the area and allow us to show you that we are committed to enhancing our services on all levels. Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Okay

jason, glendora

Travelled with group
$80 a night for ballet? Really??? Bottom floor closed for construction and no advanced notice until an email the day before? Not what you’d expect!!!! Much better options out there!
Stayed 1 night in Oct 2023
Response from Director of Guest Services on 11 Oct 2023
Dear jason, We appreciate your review of our hotel and the amenities we offer our guests. We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We apologize for the issues you experienced due to our remodel. This project is part of our commitment to providing outstanding accommodations for our guests; therefore, we truly regret any frustration this caused, and we are very grateful for your patience. We want every guest to have an exceptional, seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Rigo RodriquezDirector of Guest Services

4/10 Poor

amos, new york

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Rigo Rodriquez Director of Guest Services on 10 Oct 2023
Dear Amos, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the spectacular room, and it was really amazing. Super big room, full amenities, super clean, very comfortable. But for me, only the room that caught my heart nothing else maybe the pool but it was chilly and windy in fall times, for $300 plus $34 destination fee per night (we stayed 2 nights). They did construction at the front of building, so I don’t know how is it later because we used the valet parking in and out so nothing really special. The staffs are really friendly and it’s located near bus & subway station if you like to explore LA, but beware Hollywood Boulevard is not as clean & safe as they showed on social media.
Stayed 2 nights in Sep 2023
Response from Rigo Rodriquez Director of Guest Services on 7 Oct 2023
Hello Michelle, Thank you for the excellent comments regarding your time with us here at W Hollywood. We are thrilled you were pleased with the clean, spacious, well-maintained room and amenities. We are also happy that our fantastic location was convenient for your visit to our city's many attractions. We love hearing how much you enjoyed our friendly and devoted Talent. However, we regret not meeting your expectations with the pool due to the weather conditions and apologize if our ongoing remodeling inconvenienced you. We are excited about the final result and hope you will have the opportunity to enjoy our new accommodations at a later date. We appreciate you taking the time to share your experience, and we look forward to seeing you again!Sincerely,Rigo RodriquezDirector of Guest Services

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Kevin on 7 Oct 2023
Thank you for your review Mark, it was pleasure serving your party at our hotel. We hope to see you soon on your next visit to Hollywood!

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Rigo Rodriquez Director of Guest Services on 4 Oct 2023
Hello Lucero, We appreciate you taking the time to rate your visit to W Hollywood. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Rigo RodriquezDirector of Guest Services

2/10 Terrible

Alma, Chula Vista

Disliked: Cleanliness, property conditions & facilities
The hotel was being remodeled and looked terrible and they overbooked it and even though we called to let them know we where arriving late, there where no more rooms for us and they send us to another one…
Stayed 1 night in Sep 2023
Response from Director of Guest Services on 2 Oct 2023
Dear Alma, We understand your disappointment and apologize for any inconvenience you encountered with our ongoing renovation and your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. We hope to have a future opportunity to welcome you for the flawless stay you deserve.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease and convenience
Stayed 1 night in Sep 2023
Response from Director of Guest Services on 2 Oct 2023
Dear Michael, Thank you for choosing W Hollywood. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Okay

Lucia, Silver Spring

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property is under construction however needs updating through out. Not just the lobby. Fitness room had good equipment however there was never any water, machines were not cleaned and the whole room needed vacuuming, dusting and cleaning. The food was over priced. $6.00 for 1 hard boiled egg is a rip off and daily parking was $75.00. Does not have the option to self park. Would not stay there again.
Stayed 3 nights in Sep 2023
Response from Director of Guest Services on 25 Sept 2023
Dear Lucia, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel firsthand. We look forward to welcoming you back soon.Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely but was under construction and also the staff were not under co lntract - ie. Not being paid adequately and were protesting as a result (off site / off shifts) If I had of known, I would not have booked this property. No doubt the Marriott group make millions They should pay their staff accordingly. Plain greed.
Stayed 4 nights in Sep 2023
Response from Rigo Rodriquez Director of Guest Services on 29 Sept 2023
Hello Amanda, Please accept our apologies for the issues you experienced due to our ongoing remodel and labor strike. We understand the frustration and inconveniences caused by the current situation, and we want to ensure you we are focused on keeping our guests as comfortable as possible. Our hope is to resolve this situation quickly; we are committed to making the best of this unforeseeable situation and are grateful for your patience. Thank you for choosing us; we look forward to another opportunity to provide you with the outstanding stay you deserve.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kevin on 20 Sept 2023
Thank you for your stay with us and for your feedback, we are excited you had a great stay! We hope to welcome you back to Hollywood soon.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from every staff member we met!
Stayed 3 nights in Sep 2023
Response from Kevin on 17 Sept 2023
Thank you so much for your feedback Ms. Tracy! We strive to impress! Have a great rest of your weekend!

6/10 Okay

Sandra, Richmond

Travelled with partner
Liked: Cleanliness, staff & service
This property was nothing like the other W Hotels I’ve stayed at. It looked like an older office building, was under significant construction and the rooms looked a bit like College Dorm Rooms. Bathrooms were ok, but nothing special. Definitely not worth the money.
Stayed 1 night in Aug 2023
Response from Director of Guest Services on 12 Sept 2023
Dear Sandra, Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our remodel. We understand your frustration, and we are grateful for your patience. We hope that you will consider a return visit when our improvements have been completed to experience our revitalization firsthand. We look forward to welcoming you back soon.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Yemaya

Stayed 1 night in Sep 2023
Response from Rigo Rodriquez Director of Guest Services on 3 Oct 2023
Hello Yemaya, We appreciate you taking the time to rate your visit to W Hollywood. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Vanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location
Stayed 2 nights in Sep 2023
Response from Director of Guest Services on 10 Sept 2023
Dear Vanda, Thank you for choosing W Hollywood. We are glad you had a wonderful stay and that our fantastic location was convenient for visiting our city's many attractions. We look forward to welcoming you back for another great stay.Sincerely,Rigo RodriquezDirector of Guest Services

8/10 Good

Stephen

Stayed 3 nights in Sep 2023
Response from Kevin on 30 Oct 2023
Thank you for your review! We are delighted to know you enjoyed your stay! We look forward to your return to Hollywood!

10/10 Excellent

Bhavish

Stayed 4 nights in Jul 2023
Response from CJ on 11 Sept 2023
Dear Bhavish, Thank you for your positive review! We're so happy you had an amazing time at our hotel. We hope to see you again soon!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well kept. Room was comfortable and staff was pleasant. Valet team was exceptional.
Stayed 1 night in Sep 2023
Response from Director of Guest Services on 6 Sept 2023
Dear Brandon, We love knowing we could make you feel at home and our amazing Talent and never boring location added to your stay. We are always eager to go the distance for our guests, and we appreciate you mentioning their efforts. Thank you for choosing W Hollywood; we look forward to your next visit!Sincerely,Rigo RodriquezDirector of Guest Services

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
The workers strike from early morning till late morning noise made it hard to sleep in.
Stayed 2 nights in Sep 2023
Response from Director of Guest Services on 6 Sept 2023
Dear Brandon, Thank you for sharing your experience. We empathize with the unfortunate circumstances and are taking all measures we can to ensure our guests are as comfortable as possible. Unfortunately, the hotel cannot control public spaces and, therefore, cannot maintain that environment. Please accept our apologies for these inconveniences and the frustration caused during your time with us. We will continue striving to ensure the best of this unforeseeable situation, and we hope you will return for the seamless stay you deserve.Sincerely,Rigo RodriquezDirector of Guest Services

8/10 Good

Ron A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The good: Excellent transportation location and close to cool stuff. Very comfortable bed, nice pool. The meh: Confusing pricing at check-in (on purpose?). Hotel can't control that the neighborhood reeks of urine, and watch your step for human excrement. The bad: Ridiculous prices on food. $42 for a breakfast buffet?! That's absolutely outrageous. Why is Wifi not free to guests?! Parking seems very high too, but we didn't need that. Construction going on, and the workers striking at the door can be ckearly heard even at the rooftop deck promptly at 8:30am.
Stayed 4 nights in Aug 2023
Response from Director of Guest Services on 5 Sept 2023
Dear Ron A, Thank you for the review. We are glad our location was convenient for everything you wanted to do on this visit. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. We understand your concerns and all sympathize with the frustrations the current situation has caused. We want every guest to have a relaxed and enriching visit, and we regret not meeting this goal. We are grateful for your patience and your detailed feedback. Again, we hope you will accept our apologies, and we look forward to providing you with the perfect stay you deserve on your next visit to the area.Sincerely,Rigo RodriquezDirector of Guest Services

10/10 Excellent

Linwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from CJ on 11 Sept 2023
Dear Lindwood, Thank you for your positive review! We're so happy you had an amazing time at our hotel. We hope to see you again soon!