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Reviews of Viceroy Santa Monica

4 out of 5
Viceroy Santa Monica
1819 Ocean Avenue, Santa Monica, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracy, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was more adult, chic, and now is families w/ kids. Loud in pool area, restaurant, and hallways. Even a baby crging. Not the same hotel i loved!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Tracy, Thank you for sharing your feedback with us, and we apologize your stay did not have the same feel as years past. We do hope this experience wont warrant you from visiting with us again, as we have lots of upcoming events that may be in line with what you've experienced before. We hope we'll see you again!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Marcel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing stay in a boutique hotel near the beach. Bikes fir the family were great and location ideal for the pier and beach.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Marcel,We are delighted to hear you enjoyed your time with us, and took advantage of our amenities! We look forward to seeing you sometime in the near future.Sunny Regards

6/10 Okay

Anand

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decent hotel but worth the price. It’s a rip off. The bed and pillows were cheap and not comfortable. Location is good. Bathrooms are renovated and nice.
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Hello Anand,Thank you for sharing your feedback with us, and we apologize that the stay was not as comfortable as anticipated. We understand the importance in having a comfortable in room experience, and do hope we'll have the opportunity in the future to turn your vision around.Kindest Regards

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Do not stay at this property until the contract dispute with their union employees has been resolved. Every morning we were awoken VERY early to loud drumming and intentionally irritating sounds blasted via multiple bullhorns directly toward the building. We had to walk through multiple security guards to go in and out of the building. The property was fine, location was nice... but this completely ruined our experience for a peaceful getaway. There was no mention of the possibility of distrubance when we checked in, so it was such an unpleasant surprise. Viceroy should be up front with patrons about this situation and offer SOME sort of compensation for the disruption.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Hello Diane,Thank you for sharing your feedback with us, and we apologize for the union strike noise disturbance and truly regret this impacted your stay. We appreciate having you as our guest and would like to speak with you directly regarding your time with us. I look forward to speaking with you soon.Kind RegardsAdamGuest Experience Manager

6/10 Okay

richard, Aspen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Close to every thing.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Cleo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Wish they had more dining/restaurant options or snack/vending. We had to order Uber Eats after hotel room service closed.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Hello Cleo, Thank you for sharing your feedback with us, and we are delighted to hear you enjoyed the room. We do hope we'll see you again sometime in the near future.Kind Regards

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed an early check in and they were so accommodating! The renovations are great. The restaurant was tasty, all the staff kind and attentive. The 2 cute little pool(s) are heated, and surrounded by the hotel, so it isn't too windy. One is for the littles and one for bigger ones, side by side. The hotel has free bikes to rent, it's right across the street from the ocean and steps from the Santa Monica pier.
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Apr 2024
Thank you for the wonderful review! We are thrilled that you enjoyed our amenities and the staff was welcoming and accommodating. We hope to see you again!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, very clean very well kept. Service was fantastic, restaurant was fantastic.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Sandra,Thank you for sharing your kind words and lovely feedback with us! We look forward to seeing you again in the near future.Kind Regards

2/10 Terrible

Poinciana

Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Apr 2024
Hello Poinciana,Thank you for sharing your feedback with us, and certainly apologize for any inconviences you experienced during your time with us. We hope we'll have the opportunity to speak with you directly to gather further details regarding your time with us as your feedback is important to us. Kindest Regards

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Apr 2024
Hello Joshua,We are delighted to see you enjoyed your time with us, and hope we will see you again in the near future.Kindest Regards

10/10 Excellent

Stefan

Travelled with family
Great location and vibe. Thank you
Stayed 4 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Stefan,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future!Sunny Regards

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Claudia was so great at accommodating us for my wifes 30th birthday, all the staff was amazing and the room was very nice.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Braden,Thank you for sharing your lovely feedback, and we will be sure to pass along the kind words to Claudia. We hope we'll be seeing you again in the near future.Kind Regards

8/10 Good

Laura C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Top notch staff. We were woken up at 7:00 am each morning by unions staffers protesting. Please pay your employees. Better wages. They deserve it.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Laura C,Thank you for sharing your feedback with us! We will certainly share your kind words with our team, and we hope we'll be seeing you again in the near future.Sunny Regards

6/10 Okay

Kevin

Liked: Staff & service, amenities
Disliked: Cleanliness
The design and renovation is gorgeous. The location is good, one block away from the Santa Monica beach. Service is good. The garlic fries at the restaurant is one of the best fries I ever tried. Anti-human sliding door design, can't close the door tightly, the door pinched my finger twice. I can’t say about the cleanliness. Multiple black Stains on the towel.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 17 Mar 2024
Hello Kevin,Thank you for sharing your feedback with us! We will certainly share this with our housekeeping team to make sure these details are not overlooked, but are delighted to hear you enjoyed your stay otherwise. We hope we'll see you again in the near future.Kind Regards

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely. Newly renovated with beautiful lobby and bar
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar 2024
Hello Nicole,Thank you for sharing your lovely words and kind feedback with us! We look forward to seeing you again in the near future.Kind Regards

8/10 Good

Catherine, Lehi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Abigail,We are delighted to see you enjoyed your experience with us, and look forward to seeing you again in the near future.Kind Regards

10/10 Excellent

EVELISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable and with all amenities.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Hello Evelise,Thank you for sharing your kind words with us! We hope to see you again in the near future!Sunny Regards

4/10 Poor

Bryan

Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Bryan,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and hope we'll have an opportunity in the future to turn your vision of us around. Kind Regards

6/10 Okay

Everton

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Overall the property is very nice and well kept. The rating reflect the delay in having rooms ready on time. My room wasn’t ready until almost 4 PM and no housekeeping was performed from the first to the second day. Details like these will weigh on this type of preperty.
Response from Hotel Management on 13 Mar 2024
Hello Everton,We apologize for the late check in, and will certainly reiterate your feedback to our housekeeping team. We appreciate having you as our guest, and certainly hope you enjoyed your stay otherwise.Kind Regards

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance, restaurant & pool areas are great. Front desk was friendly and all the staff were very friendly & kind. The rooms are form over function (eg closet doors that couldn’t be opened fully to use drawers due to how close the bed was to the door) and the A/C seemed to be turned off at night. Little things that were minor misses eg Maid service forgot face towels & when we requested them, we got more bath towels. The rooms are smallish. The biggest issue was the early wake up by housekeeping union protests (banging drums & honking at 7am). Management did let us know but only after check in. It would’ve been nice to be forewarned so we could seek other accommodation and get to sleep in on our vacation. Also lots of adding fees that added nearly $100 a night on top of the room. Some of them may just be typical in California. But it would be nice to know the total with all fees when booking.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 9 Mar 2024
Hello Maria,Thank you for sharing your detailed feedback with us! We appreciate your kind words regarding our staff, and apologize for the union strike disturbance. We appreciate having you as our guest, as well as your patience with the situation. We hope to see you again sometime in the near future.Kindest Regards

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Room was well equipped. Great food as well.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Hello Stacy,Thank you for sharing your kind words and lovely feedback! We hope we will see you again sometime in the near future.Kind Regards

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to the beach, restaurants and shopping. Be sure to hit Main street for more unique shopping. Hotel was clean and quiet. Only thing missing was a balcony but the windows still opened and allowed for the beach breeze and sunshine. Room was always made up upon our return. Would come back and stay again!
Stayed 7 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Hello Karen,Thank you for sharing your lovely words and kind feedback with us! We appreciate having you as our guest, and look forward to seeing you again in the near future.Kind Regards

10/10 Excellent

Bruce

Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Bruce,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future.Sunny Regards

10/10 Excellent

Amira

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

John, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JOHN, mason

Travelled with partner
Disliked: Staff & service
Housekeepers and restaurants were on strike during our stay. They were out front on drums and yelling and horns from7am to 5 pm everyday crazy
Stayed 6 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello John,We apologize for the inconviences the union strike disturbance caused, and as we support our union members, we hope to have the matter resolved in a timely and graceful manner. Again, we apologize for the disturbance, and do hope to welcome you back in the future under different circumstances.Kind Regards

2/10 Terrible

Miranda

Disliked: Property conditions & facilities
Response from Hotel Management on 28 Feb 2024
Hello Miranda,We apologize for the inconviences the union strike disturbance may have caused and wish this was not the case during your time with us. We certainly hope we will be able to see you again under different circumstances.Kindest Regards

4/10 Poor

Iwona

Travelled with family
Disliked: Property conditions & facilities
Not what you’d expect when going on vacation. Hotel staff was on strike so there was no service, early wake ups with loud banging noises and unsafe conditions outside not allowing us to use a front door
Stayed 3 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Iwona,We apologize for the union strike disturbance. As we support our union members, we hope to have the matter resolved in a timely and graceful manner. We do hope that we will be able to welcome you back with us certainly under different circumstances.Kindest Regards

4/10 Poor

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Striking workers made the stay very unpleasant - and the strike was not disclosed
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Ross,Our sincere apologies regarding the union strike disturbance. Although we are unaware when a strike will take place, we do hope to have the matter resolved in a timely and graceful manner. We appreciate your patience, and do hope to see you again in the future under different circumstances.Kindest Regards

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front deck team were warm, authentic, welcoming, understated, and sincere. Free bikes to cruise the boardwalk from Santa Monica pier to Venice, free and unlimited bottles of water and great location. We really liked the vibe in this very fine property which stands out as a nice place to stay when so many options exist today.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Donald,Thank you for sharing your kind words and lovely feedback with us. We are delighted to hear you enjoyed your time with us, and will reiterate your wonderful words to our team. We look forward to seeing you again in the near future.Kindest Regards

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I couldn’t give Viceroy a 5 Star Rating is that the Hotel is in an apparent Contract Dispute with their Housekeepers. On Saturday morning at 8 am, a group of Protesters set up drums, loud speakers and used blow horns just below the Ocean Facing Guest Rooms in front of the Hotel Lobby and proceeded to loudly protest the Hotel.for over an hour. The Hotel did not offer any concessions for the inconvenience, We went to the Lobby Restaurant and had breakfast and the music had been turned up to muffle the sounds of the Protestors. We then left the Hotel for the day to escape the noise. We have no idea how long it lasted. But it impacted the one Full Day we had in Santa Monica. Which was unfortunate for us. The Hotel has been tastefully updated and has a fun Lobby and Restaurant. It seemed to have a coffee shop walk up area but it didn’t seem to operate as such and was confusing. Looked as though they changed their minds about offering a coffee service. Again that was disappointing. Staff was Excellent in every possible way.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
We sincerely apologize for the inconveniences you experienced during your time with us. Shelley, we are very sorry for the noise disturbance. We do not always know when the union strike will put on a demonstration but apologize this happened during your time with us. We understand the importance of a great in room experience and understand the union strike noise disrupted this. As we support our union members, we hope to have the matter resolved promptly and gracefully. We have waived the valet and guest amenity fee, please allow 3 – 5 business days to see a refund back to your credit card.Kindest Regards

2/10 Terrible

Misha

Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Hello Misha,Thank you for choosing to stay with us, and we apologize for any inconviences you experienced during your time with us. We do hope that we will have the opportunity in the future to turn your vision of us around. Kindest Regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, the staff is friendly and efficient. it's a few minutes walk to the beach, pier and 3rd street promonade.
Stayed 1 night in Feb 2024
Response from Hotel Management on 18 Feb 2024
Thank you for the wonderful review and we are glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Brent

Stayed 2 nights in Feb 2024
Response from Hotel Management on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thanks for staying with us! We appreciate your feedback!

4/10 Poor

Claudia, Benito Juarez

Stayed 2 nights in Oct 2023
Response from Hotel Management on 26 Mar 2024
Hello Claudia,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and do hope that we will have the opportunity to get a bit more details regarding your stay, in the hopes of one day turning your vision of us around.Kindest Regards

10/10 Excellent

ANIRUTH

Stayed 4 nights in Dec 2023
Response from Hotel Management on 2 Feb 2024
Hello Aniruth,Thank you for choosing to stay with us! We hope to see you again sometime in the near future.Kind Regards

8/10 Good

khushi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Nice bar downstairs, friendly staff and great spots around the hotel to explore. Santa Monica Pier is only a 2 min walk away also!!
Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Khushi, Thank you for sharing your kind words and lovely feedback! We hope to see you again sometime in the near future.Kind Regards

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 9 Feb 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Meredith

Stayed 4 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Hello Meredith,Thank you for choosing to stay with us! As we appreciate having you as our guest, we hope to see you again sometime in the near future.Kind Regards

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 9 Feb 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Hello Jane,Thank you for choosing to stay with us, and as we wish you a happy New Year, we hope to see you again in the near future.Kind Regards

10/10 Excellent

David, Edina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top-notch hotel for vacation or business travel. Staff is very welcoming. Restaurant is nice. Views are incredible
Stayed 8 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Hello David,Thank you for the kind words, and as we hope your New Year is off to a super lovely start, we look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel by the beach
Beautiful modern hotel with 2 pools and a great restaurant. No balconies for guest rooms, which is unusual for SoCal, but the windows do open for that ocean breeze. Parking is $60 per night plus resort fees just FYI but you can go in and out.
Stayed 1 night in Jan 2024
Response from Hotel Management on 11 Jan 2024
Hello Barbara,Thank you for sharing your feedback with us! We do hope you enjoyed our juliette balconies, and your overall time with us. As we wish you a lovely start to the New Year, we hope to see you again in the near future.Kind Regards

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the best service at any hotel I’ve stayed. The sugar palm restaurant was absolutely fantastic and every person working there made you feel taken care of and welcomed. Wonderful experience!
Stayed 3 nights in Jan 2024
Response from Hotel Management on 10 Jan 2024
Hello Maria,Thank you for sharing your kind words and lovely feedback! We hope to see you again in the near future.

10/10 Excellent

Melisa

Stayed 3 nights in Jan 2024
Response from Hotel Management on 10 Jan 2024
Hello Melisa,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, my room was a good size. Very clean. Would definitely stay again
Response from Hotel Management on 11 Jan 2024
Hello Fiona,Thank you for sharing your kind words with us! Wishing you a lovely New Year as we hope to see you again in the near future!