Ratings based on 1,193 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Great room, but terrible staff.

Posted 20-Jul-2015
Elevators were not working and the staff was terrible. The valet guys took 30 minutes to get my car. The room was nice, but the staff was just horrible
2 out of 5
by A verified traveller

Major construction/renovation

Posted 20-Jul-2015
Pros: Location.
Cons: Discount the rate because of major construction or give credit for future stays.
Location: Within walking distance to entertainment and shopping.
The hotel was under major construction. Only 50% of the elevators were working. Wait time on the evelvators during a rush was 15 minutes more or less.
2 out of 5
by A verified traveller from la

Underconstuction

Posted 06-Jul-2015
The room was nice but,. they didn't say the hotel was under construction,only 2 elevators worked,which made everything more crowded then it already was.waited at least 10 minutes for the elevator every time...the staff was friendly except one of the valet guys wit a tattoo on his neck pulled my car around and had my music blasting. VERY disrespectful and unprofessional.
4 out of 5
by A verified traveller

Major Renovations

Posted 30-Jun-2015
Pros: We were upgraded to a newly renovated room which was nicely appointed with new furnishings.
Location: The location is convenient to both dining and shopping and walkable to both Staples Center and Disney Hall.
When we booked we were unaware that the hotel is currently (June 2015) undergoing major renovations. The lobby was completely closed with a temporary makeshift check-in desk on the second floor. The restaurant and dining options were curtailed to a bare minimum. In fact the entire block around the hotel was covered by scaffolding, with a major construction in progress on the west side of the building opposite the even numbered rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Posted 27-Jun-2015
Everything was really nice. However, the hotel is in renovation but it still looked good to me.
3 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Convenient location

Posted 21-Jun-2015
Overall stay was great. The hotel is undergoing a renovation. There were often times when we were waiting for the elevators for awhile. After hours, guests had to be escorted up and down the elevators to get to the rooms. Clean, modern rooms with super comfortable beds. Once the renovations are complete, the hotel will be even better.
5 out of 5
Recommended
for Everyone
by A verified traveller from Norcal

Nicely renovated

Posted 11-Jun-2015
Stayed overnight for business. The lobby was being worked on but everything else was excellent!
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Florida

Construction Construction Construction

Posted 27-May-2015
Pros: Convenience of downtown
Cons: Friendlier signs for the customers due to construction inconvenience.
Location: Lots of restaurants, shopping. Most of the entertainment is in neighboring areas, especially in Hollywood.
The hotel was smack in the downtown area of Los Angeles, which is going through a number of construction on this hotel and surrounding buildings.
3 out of 5
Recommended
for Everyone
by A verified traveller from TOKYO・JAPAN

お部屋は最高!クラブラウンジと改装中のエレベーターは改善が必要。

Posted 17-May-2015
Pros: 立地がよい。近辺にスーパーやコンビニ、駅もあり便利。
改装したお部屋は、きれいで最高でした。 ただ、改装中のためエレベーターはなかなか来ず・・・。10分程度毎回待ちました。 改装後に期待したいです。 シェラトンクラブへ宿泊しましたが、他のシェラトンに比べラウンジが狭かった。 朝食など席がない時もあり残念でした。
2 out of 5
by A verified traveller from T

Under construction !!!!

Posted 16-May-2015
Hotel is under construction. Took over 30 min to Valet the car and the 45 min to get into the hotel because elevators were not working. Would avoid at all costs.