Games room

Reviews of Shelter Hotel Los Angeles

3 out of 5
Shelter Hotel Los Angeles
457 S Mariposa Ave, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daralynn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for the review! We are so glad that you're back! We look forward to your next stay at the Shelter Hotel!!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations! From some previous reviews, I worried it might be a little run down or not that clean. I'm in my early sixties, so really didn't want to be anywhere funky. I was pleasantly surprised to find that both the rooms and the common areas are extremely clean and the staff is very available, friendly, and helpful. My room was large, sunny, and comfortable, with a good lay out. I don't love K-town but the block of the hotel is somewhat cleaner and calmer than most other parts of the neighborhood. The price is very fair for a hotel in a major coastal city. I will definitely return.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for the review! We are so glad that we exceeded your expectations! We look forward to your next stay at the Shelter Hotel!

8/10 Good

Daralynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very awesome hotel with cool decor only downside was the stomping above me
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Thank you for the review! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Its great!!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Thank you for the review! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Hotel Management on 8 Dec 2023
Thank you for the feedback! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Dec 2023
Thank you for the feedback! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Thank you for the review

2/10 Terrible

Montana

Disliked: Cleanliness
Stayed 4 nights in Nov 2023
Response from manager on 21 Nov 2023
Thank you for the feedback

10/10 Excellent

jieun

Stayed 1 night in Nov 2023
Response from Hotel Management on 8 Dec 2023
Thank you for the feedback! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

Shannel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on 17 Nov 2023
Thank you for the feedback! We look forward to your next stay at the Shelter Hotel!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a reasonable price in a great location.
Stayed 1 night in Nov 2023
Response from Hotel Management on 3 Nov 2023
Thank you for the feedback! We look forward to your next stay at the Shelter Hotel!

8/10 Good

Maria, Spring Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place convenient and clean. I was not happy with the fact that i had to pay extra for parking and they didnt have a iron or microwave.
Stayed 1 night in Oct 2023
Response from Front Desk on 25 Oct 2023
Thank you for the feedback

4/10 Poor

Jack, alameda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great room rate, but… water ran cold. Towels were small. Otherwise the room was comfortable.
Stayed 2 nights in Sep 2023
Response from Manager on 9 Oct 2023
Thank you for the feedback

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, check in was easy room was big and clean, easy parking I will come back
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Sept 2023
Thank you for the 5 star review

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is uniquely decorated in a good way. The staff were friendly, the room was clean. Over all I'm very satisfied with my stay. My only real concern was there was no security bar to go across the door like most hotels for when you are in the room and don't want to depend on the door lock/dead bolt. This is cheap to buy and install. There is an ice machine and microwave around the corner from the check in desk. This should be explained to the quest when they check in as there is no microwave in the room. I didn't see a ice machine on the floor I stayed on. Not a big deal but I discovered the ice machine and microwave in the lobby area by walking around. These are suggestion not show stoppers. I recommend this hotel. It was nice they have there own parking under the hotel. Finding a parking spot is almost impossible in the area otherwise.
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Sept 2023
Thank you for the 5 star review

10/10 Excellent

Lavoisiea

Stayed 1 night in Sep 2023
Response from Manager on 9 Oct 2023
Thank you for the feedback

8/10 Good

Reilly

Stayed 3 nights in Aug 2023
Response from Manager on 5 Sept 2023
Thank you for the positive feedback

2/10 Terrible

venustiano

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t Stay here!!!
I thought I had found a great deal for stayed but I didn’t . I end up paying more with all these extras charges that they add on once you checked in and they overcharged for parking!!! I couldn’t stayed at better hotel . Never again!!
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Dear Guest,Thank you for the feedback. The charges you have mentioned in your review is clearly stated before you make the reservation. The parking 30.00 and the service fee of 20.00 are both mentioned. your reservation was a room with a king size bed, but you requested a room with two beds at c/in and thats a additional 25.00 which you signed at c/in. So you knew all the additional charges before you booked the room.

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk on 13 Aug 2023
Thank you so much for your great review! We look forward to you staying with us again!

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Front Desk on 9 Aug 2023
Thank you for your feedback! We look forward to you staying with us again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet.
Stayed 4 nights in Jul 2023
Response from Front Desk on 8 Aug 2023
Thank you for the positive feedback! We look forward to having you stay with us again!

8/10 Good

Kyungil

Liked: Cleanliness, staff & service, property conditions & facilities
goog
Stayed 1 night in Jul 2023
Response from Front Desk on 7 Aug 2023
Thank you for the positive feedback! We look forward to seeing you next time!

10/10 Excellent

Bao

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Manager on 3 Jul 2023
Thank you for the 5 star feedback

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
What i loke about this hotel was that ot was very clean and thre staff very friendly. Would stay here again
Stayed 1 night in Jun 2023
Response from Manager on 3 Jul 2023
Thank you for the feedback

10/10 Excellent

Yuvraj

Stayed 2 nights in Jun 2023
Response from Manager on 2 Jul 2023
Thank you for the great review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Thank you for the Feedback

10/10 Excellent

Barbara

Stayed 1 night in Apr 2023
Response from Manager on 12 May 2023
Thank you for the feedback

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful property in Koreatown. Clean and neat. Still have daily cleaning service. Parking garage on the property with gate. Very quiet. Staff is exceptionally friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Manager on 26 Apr 2023
Thank you for the feedback

10/10 Excellent

Sae Hoon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2023
Response from Manager on 23 Apr 2023
Thank you for the feedback

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and care. Good price and affordable. Decorations are pretty, quiet, safe and clean hotel. Will definitely recommend.
Stayed 2 nights in Mar 2023
Response from Manager on 8 Apr 2023
Thank you for the wonderful feedback

2/10 Terrible

Howard

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 8 Apr 2023
Thank you for the feedback

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was really great. Room was very clean, the shampoo, conditioner, and soap seemed to be fairly good quality. Definitely would stay here again.
Stayed 2 nights in Mar 2023
Response from Manager on 8 Apr 2023
Thank you for the 5 star feedback

10/10 Excellent

Marylene, edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly bed very comfortable Just a bit expensive
Stayed 1 night in Mar 2023
Response from Manager on 1 Apr 2023
Thank you for the feedback

6/10 Okay

Charles

Stayed 1 night in Mar 2023
Response from Manager on 23 Apr 2023
Thank you for the feedback

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koreatown convenience
Stayed 1 night in Feb 2023
Response from manager on 5 Mar 2023
Thank you the wonderful feedback

4/10 Poor

Jerry, Lewisville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Like: Room was nice and clean. Dislikes: No body wash, shampoo or conditioner provided on 2nd day. No coffee or coffee cups also. Had to call front desk. $52 unexpected service charge. What service? No breakfast, free wine tasting as in the past. Desk clerk said it was for wi-fi. What?!! $90 parking fee!
Stayed 3 nights in Feb 2023
Response from Manager on 14 Feb 2023
Thank you for the feedback, we will work on improving our service

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful design, convenient location.
Stayed 2 nights in Feb 2023
Response from Manager on 8 Feb 2023
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in Koreatown
We have stayed at The Shelter Hotel a number of times when business brings us to the Koreatown area of Los Angeles. It is an older, eclectic building that has been well maintained. The rooms are all spacious and the furnishings funky and fun. Be aware that 4th floor rooms have a step up into the bathroom area. Parking is under the building an is convenient for a standard size vehicle otherwise it is street parking which might be difficult to find or far from the hotel. Internet has always been satisfactory. There is a resort and a parking fee.
Stayed 1 night in Jan 2023
Response from Manager on 14 Jan 2023
Dear guest,Thank you for the great review

10/10 Excellent

Luis

Stayed 1 night in Dec 2022
Response from Manager on 29 Dec 2022
Thank you the review

8/10 Good

joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but Parking is too expensive.
Great place to stay. Close to restaurants. Onsite paid parking is way too expensive at $30 a night - almost a deal breaker.
Stayed 2 nights in Nov 2022
Response from Manager on 29 Dec 2022
Thank you for the review

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on 29 Dec 2022
Thank you for the review

10/10 Excellent

Yanitza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute boutique hotel!
Response from Manager on 7 Nov 2022
Thank you for the 5 star feedback, glad you enjoyed your stay

6/10 Okay

Pavel

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the property is colorful and bright, with cozy common areas to relax in. Room was very clean and the bed was the most comfy in several years of hotel stays, the location was only a couple the H-Mart, Metro, and dozens of Korean food gems, and almost as close to many Mexican places 3 blocks away on 3rd Street. I fly/drive in from San Francisco for K-Pop shows, and this is officially my Go-To place from now on.
Stayed 2 nights in Oct 2022
Response from Manager on 7 Nov 2022
Thank you for the 5 star feedback, glad you enjoyed your stay

4/10 Poor

Sung

Stayed 1 night in Oct 2022

2/10 Terrible

HOON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe
The hotel is in a good location, very safe and you can easily walk to restaurants, super markets and others. The room was very clean, the bed very comfortable and the bathroom clean and spacious.
Stayed 6 nights in Oct 2022
Response from Manager on 7 Nov 2022
Thank you for the wonderful feedback, glad you enjoyed your stay with us

10/10 Excellent

LJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been coming back to this hotel since 2018. This time, I stayed for 8 days. I LOVE this hotel.
Stayed 8 nights in Sep 2022
Response from Manager on 18 Sept 2022
Thank you LJ for the 5 star feedback

10/10 Excellent

Paul

Stayed 1 night in Sep 2022
Response from Manager on 20 Sept 2022
Thank you for the great feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute!
Cute, boutique hotel! Room was really big and clean. Very trendy and in a quiet part of Ktown. Staff were friendly.
Stayed 1 night in Sep 2022
Response from Manager on 7 Sept 2022
Thank you