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Reviews of Residence Inn Los Angeles L.A. LIVE

3 out of 5
Residence Inn Los Angeles L.A. LIVE
901 W Olympic Blvd, Los Angeles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1003 reviews" "
Rating 8 - Good. 217 out of 1003 reviews" "
Rating 6 - Okay. 61 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sobha Rani

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good and clean Hotel. I didn’t like the valet parking option. The valet parking area very narrow. Breakfast is ok .
Stayed 4 nights in Mar 2024
Response from Andrea on 26 Mar 2024
Hi Sobha Rani,Thank you for staying with us and sharing your review.We look forward to welcoming you back soon!

2/10 Terrible

Donald

Stayed here for one night during trip to catch a hockey game and 6am flight out next day. Pre paid through Expedia and 3 weeks later I see a charge on cc statement from the day we checked out. Called and they said there was damage to room. We didn’t even unpack. I am an avid traveler with so many hotel stays and have never had this happen. No call or email even. I asked why they would not have called or emailed prior or even after charging my cc and they said they have the right to charge my card even without my consent. Beware of extra charges from this hotel after the fact!!
Response from Andrea on 25 Mar 2024
Hi Donald,Thank you for staying with us and sharing your review. Please reach out to the Hotel directly to review the details of the incident report.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was amazing. Front desk experience was wonderful, thank you Andrea. Staff was polite and courteous, Ashley and a few names that escape me, working the bar were excellent.
Stayed 3 nights in Mar 2024
Response from Andrea (GM) on 21 Mar 2024
Hi Kevin,Thanks for staying with us and sharing your review. I forwarded to all hotel and valet associates who #loveourguests. We look forward to welcoming you back soon!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Andrea on 12 Mar 2024
Hi Monica,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Rahman

Stayed 11 nights in Mar 2024
Response from Andrea on 14 Mar 2024
Hi Rahman,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so we can respond accordingly. We'd like to leave you with a better impression of a future stay.

10/10 Excellent

Tanisha, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Andrea on 12 Mar 2024
Hi Tanisha,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Daniela

Stayed 1 night in Mar 2024
Response from Andrea on 11 Mar 2024
Hi Daniela,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Thomas, Escondido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I really enjoyed are stay at Residence Inn Los Angeles. Front desk staff was very nice and helpful. Room was clean and modern. Will stay here again.
Stayed 1 night in Mar 2024
Response from Andrea on 11 Mar 2024
Hi Thomas,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea on 10 Mar 2024
Hi Angelo,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

craig

Business traveller
Liked: Cleanliness, staff & service, amenities
Room has great space but need some face lifts . However saw pictures in their elevator displaying the new upgrades to the rooms.If they go through with these upgrades , this hotel would be one of the best hotels in downtown L.A
Stayed 2 nights in Feb 2024
Response from Andrea on 8 Mar 2024
Hi craig,Thanks for staying with us and sharing your review. Our room renovation will be completed June 2024. Come back soon and enjoy a brand new room!

10/10 Excellent

Kwamah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the parking, only Valet or you have to find parking in surrounding area. Valet can be expensive depending on what kind of car you have.
Stayed 1 night in Feb 2024
Response from Andrea on 5 Mar 2024
Hi Kwamah,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrea on 5 Mar 2024
Hi Justin,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Gem

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Andrea on 4 Mar 2024
Hi Gem,Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We want to leave you with a better impression.

10/10 Excellent

Octaviano

Stayed 1 night in Feb 2024
Response from Andrea on 21 Mar 2024
Hi Octaviano,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

2/10 Terrible

Adalila

Stayed 1 night in Feb 2024
Response from Andrea on 27 Feb 2024
Hi Adalila, Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We hope to leave you with a better impression.

10/10 Excellent

Maria

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Andrea on 26 Feb 2024
Hi Maria,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Austin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall it was an okay stay. Unfortunately there wasn’t a full gym available due to remolding. When I went into my room I had found red and white confetti on the couch, room was decently cleaned. Breakfast was okay eggs and potatoes were cold. The staff was friendly and polite. 6/10
Stayed 1 night in Feb 2024
Response from Andrea on 22 Feb 2024
Hi Austin,Thank you for staying with us and sharing your review. While we are sorry our renovation sidelined your workout, please come back soon and enjoy our newly remodeled fitness center with brand new equipment.

8/10 Good

Riza

Stayed 3 nights in Dec 2023
Response from Andrea on 21 Feb 2024
Hi Riza,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Zao xiang, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, very clean, nice food for breakfast.
Stayed 3 nights in Feb 2024
Response from Andrea on 20 Feb 2024
Hi Zao xiang,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra clean rooms. Fantastic staff at every level. Good location for entertainment and food. I highly recommend.
Stayed 4 nights in Feb 2024
Response from Andrea on 18 Feb 2024
Hi Jeffrey,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the wait for valet.
Stayed 1 night in Feb 2024
Response from Andrea on 18 Feb 2024
Hi Danielle, Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andrea on 18 Feb 2024
Hi Eric,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

CHRISTIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fantastic
Stayed 2 nights in Feb 2024
Response from Andrea on 15 Feb 2024
Hi Christian,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Great location and FRIENDLY STAFF.. Rooms are VERY NICE… only 2 complaints… The safe in our room was not working. There is no alarm clock to tell the time in the middle of the night or day. Other than that we will DEFINITELY stay again!!
Stayed 2 nights in Feb 2024
Response from Andrea on 15 Feb 2024
Hi john,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, well-maintained and nice rooms!
Stayed 2 nights in Feb 2024
Response from Andrea on 13 Feb 2024
Hi Keith,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, especially for the location. Perfect place to stay if you’re in town for an event at crypto.com arena
Stayed 1 night in Jan 2024
Response from Andrea on 22 Jan 2024
Hi Martin,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Kara, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andrea on 21 Jan 2024
Hi Kara,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class
Stayed 1 night in Jan 2024
Response from Andrea on 17 Jan 2024
Hi Jared,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Andrea on 13 Jan 2024
Hi David, Thank you for staying with us and sharing your experience. We look forward to welcoming you back soon!

10/10 Excellent

Sapna

Stayed 1 night in Jan 2024
Response from Andrea on 13 Feb 2024
Hi Sapna,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Andrea on 10 Jan 2024
Hi Yan, Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location. Close to all the major places in downtown LA. Restaurants and shopping were within walking distance. The room and hotel was very clean. Only drawback was having to valet park, as that was the only option for parking.
Stayed 1 night in Jan 2024
Response from Andrea on 8 Jan 2024
Hi Andres,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Kathie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea on 8 Jan 2024
Hi Kathie,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andrea on 8 Jan 2024
Hi christine,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Andrea on 11 Feb 2024
Hi Christopher,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Michael, Bakersfield

Stayed 1 night in Jan 2024
Response from Andrea on 8 Jan 2024
Hi Michael,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

James, San Marcos

Stayed 1 night in Dec 2023
Response from Andrea on 11 Feb 2024
Hi James, Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Nadjet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the residence inn L.A LIVE. Staff very attentive and helpful! The hotel is clean, the beds are comfortable, with the exception of the sofa bed.
Stayed 3 nights in Dec 2023
Response from Andrea on 5 Jan 2024
Hi Nadjet, Thank you for staying with us and sharing your review. We are installing new sofa beds in all rooms currently. We look forward to welcoming you back soon!

10/10 Excellent

Sayera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andrea on 30 Dec 2023
Hi Sayera,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the hotel for its walking distance to the cripto.com arena. Great choice. Pool was gorgeous. Room was great for families. Cleaning staff was excellent, specifically Joy. Only drawback was the expense of parking. We stayed for several consecutive days and I payed several hundred dollars in parking. Other than that, wonderful hotel.
Stayed 5 nights in Dec 2023
Response from Andrea on 29 Dec 2023
Hi Sara,Thank you for staying with us and sharing a detailed review. I've forwarded your recognition of Joy to our entire Hotel team. Joy works hard and will appreciate your comments! In addition to our Valet parking option, there are self park options off property, both open and covered lots. The next time your travels bring you back to DTLA, please reach out directly and we can provide walkable options.

8/10 Good

Roger

Travelled with family
Liked: Amenities
Good place to stay for access to LA live and Cryto arena.
Stayed 2 nights in Dec 2023
Response from Andrea on 28 Dec 2023
Hi Roger,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea on 29 Dec 2023
Hi Julieta,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Benjamin Joseph

Travelled with family
Toilet seat was broken, room safe did not work. Half a case of beer was left in the room safe. Did not feel like any attention was paid to the room by housekeeping.
Stayed 3 nights in Dec 2023
Response from Andrea on 28 Dec 2023
Good Day Benjamin Joseph,Thank you for staying with us and sharing your review. We failed you and I'm sorry. Trust that I've forwarded your feedback to both our Engineering and Housekeeping leadership so they can refresh our associates on existing processes. If your travels bring you back to DTLA, please reach out directly so I can champion a better stay.

8/10 Good

Alfonso, Saint Cloud

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Andrea on 27 Dec 2023
Hi Alfonso,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon. Please let us know how we can improve your experience.

10/10 Excellent

Asoka

Stayed 3 nights in Dec 2023
Response from Andrea on 25 Dec 2023
Hi Asoka,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Customers
Stayed 1 night in Dec 2023
Response from Andrea on 25 Dec 2023
Hi Darvin,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

2/10 Terrible

Holly

Disliked: Cleanliness
Fleas in a non pet hotel!
People bring pets on vacay and their fleas get left behind. I was bitten all night. The hotel is not equipped to clean thoroughly after pets. Please board your pets. Hotel stuff you need to getbetter vacuums
Stayed 1 night in Dec 2023
Response from Andrea on 25 Dec 2023
Hi Holly,Thank you for staying with us. I’ve asked our team to reach out directly for details so we can respond accordingly.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea on 23 Dec 2023
Hi Rebekah,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon! Please tell us how we can improve your impression.

10/10 Excellent

Ori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatian, very helpful staff, big room with full kitchen.
Stayed 3 nights in Dec 2023
Response from Andrea on 21 Dec 2023
Hi Ori,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

JI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Andrea on 20 Dec 2023
Hello Jl,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!