Exterior

Reviews of Garden Inn

2.5 out of 5
Garden Inn
5318 N. Rosemead Blvd, San Gabriel, CA

Reviews

6.8
Rating 10 - Excellent. 146 out of 523 reviews" "
Rating 8 - Good. 124 out of 523 reviews" "
Rating 6 - Okay. 108 out of 523 reviews" "
Rating 4 - Poor. 62 out of 523 reviews" "
Rating 2 - Terrible. 83 out of 523 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

jack

Travelled with group
Liked: Staff & service
Disliked: Amenities
just ok
Stayed 3 nights in Mar 2024
Response from David on 27 Mar 2024
Thank you!

10/10 Excellent

Edward

Travelled with partner
It was very clean and comfortable. We love the jetted tub it was the best part of the room.
Stayed 1 night in Mar 2024
Response from David on 17 Mar 2024
Thank you!

8/10 Good

Jamshid

Stayed 1 night in Feb 2024
Response from David on 3 Mar 2024
Thank you

4/10 Poor

Sulema

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The place as a whole was okay (emphasizing on OKAY.) At first look the room was renovated and looked nice. So dirty, the floors were unswept and every time we’d walk around with socks on they would literally become black after a couple of minutes. Bathroom were very bad too. hair everywhere and the toilet was left untouched by the cleaners. Housekeeping also was very inconvenient. asked for toilet paper to be brought to our room 3 times and gave up so i personally had to ask the housekeepers. Honestly, you can find a lot better for this price. Probably would give a 3/10 pretty OK.
Stayed 2 nights in Feb 2024
Response from David on 1 Mar 2024
Sorry for the inconvenience

6/10 Okay

HENRY

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The only thing I liked is that the facilities are new. But the toilet in the room is not the best at all.
Stayed 1 night in Feb 2024
Response from David on 11 Mar 2024
Thank you and sorry for the inconvenience

10/10 Excellent

Tano

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 12 Feb 2024
Thank you!

10/10 Excellent

Jalenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 6 Feb 2024
Thank You!

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 30 Jan 2024
Thank you!

6/10 Okay

Leticia, South Gate

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from David on 21 Jan 2024
Thank you

8/10 Good

Karina

Good place
Stayed 4 nights in Jan 2024
Response from David on 10 Jan 2024
Thank you!

6/10 Okay

Maria, cathedral city

Travelled with partner
Liked: Staff & service
The room was clean, pillows were very uncomfortable, a little too noisy, front desk person was very nice, check in was easy and fast
Stayed 1 night in Jan 2024
Response from David on 10 Jan 2024
Thank you!

6/10 Okay

Loren, Ceres

Stayed 2 nights in Dec 2023
Response from David on 6 Feb 2024
Thank you

8/10 Good

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodel.
Stayed 1 night in Jan 2024
Response from David on 4 Jan 2024
Thank you

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just perfect, but the bath room toilet wasn’t flushed and I saw a stain too I tried to clean it but it wouldn’t get off
Stayed 2 nights in Dec 2023
Response from David on 31 Dec 2023
Thank You

10/10 Excellent

Yulong

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from David on 1 Jan 2024
Thank you!

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 16 nights in Dec 2023
Response from David on 28 Dec 2023
Thank You

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lodging.
Stayed 3 nights in Dec 2023
Response from David on 24 Dec 2023
Thank you!

6/10 Okay

James

Travelled with family
Room ok - rest of property not
Room was ok - the rest of the property was not well kept.
Stayed 2 nights in Dec 2023
Response from David on 24 Dec 2023
Sorry for the inconvenience

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 15 Dec 2023
Thank You

2/10 Terrible

Gabriel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was filled with ants
Stayed 2 nights in Dec 2023
Response from David on 7 Dec 2023
Sorry for the inconvenience

2/10 Terrible

Robert

Disliked: Staff & service, amenities
Was bad from the start was on my 2nd day here i had only made reservation for one day so i booked a 2nd night at 4am when i went to get keys remade they tried to charge me 20 dollars saying i was checking in early but i had been there all night and hadnt checked out so after some time the lady gives in and give me the key then 5 min later the man comes and starts to get attitude with me saying i have to pay 20 i told him im not checking out but extending my stay
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Sorry for the inconvenience

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great
Stayed 1 night in Nov 2023
Response from David on 28 Nov 2023
Thank You

6/10 Okay

Evelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Its very comfortable to stay
Stayed 1 night in Nov 2023
Response from David on 19 Nov 2023
Thank You

2/10 Terrible

Juan

Stayed 1 night in Nov 2023
Response from David on 6 Dec 2023
Sorry for the inconvenience

10/10 Excellent

Isabel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very quiet
Stayed 7 nights in Oct 2023
Response from David on 1 Nov 2023
Thank You!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Arrived and room was given to someone else. Was offered room under construction without a working shower and was told I could “maybe” use a shower in the morning. Made the reservation a month ago, no excuse for this.
Stayed 1 night in Oct 2023
Response from David on 29 Oct 2023
Sorry for the inconvenience

2/10 Terrible

Ruben

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Be fair
Stayed 1 night in Oct 2023
Response from David on 28 Oct 2023
Sorry for the inconvenience

6/10 Okay

Rujun

Stayed 1 night in Oct 2023
Response from David on 9 Nov 2023
Thank You

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great
Stayed 1 night in Sep 2023
Response from David on 29 Sept 2023
Thank You!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from David on 29 Sept 2023
Thank You

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there a few times . Great place. Staff is friendly.
Stayed 1 night in Sep 2023
Response from David on 28 Sept 2023
Thank You!

2/10 Terrible

dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there again
Stayed 1 night in Sep 2023
Response from David on 24 Sept 2023
Sorry for the inconvenience

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from David on 19 Sept 2023
Thank you

6/10 Okay

terry, San Diego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could use a crash course in attitude adjustment the tall bearded fellow really seems pissed off all the time! It’s not the first time here it’s all about it’s location to where I need to b otherwise I’d forefo this place!
Stayed 1 night in Sep 2023
Response from David on 9 Sept 2023
Sorry for the inconvenience

6/10 Okay

Allen

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from David on 4 Sept 2023
Thank You

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed to relax
Pretty clean and comfortable stay. No complaints. Just what we needed.
Stayed 1 night in Sep 2023
Response from David on 2 Sept 2023
Thank You!

10/10 Excellent

John, Northridge

Business traveller
Liked: Amenities
Nicely remodeled rooms. Very nice staff. Breakfast included. I stay here often.
Stayed 2 nights in Aug 2023
Response from David on 31 Aug 2023
Thank You!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
August 2023: The corner room appears to have been very recently remodeled. It was very clean and roomy. Free parking in the hotel lot is a plus. Unfortunately, the air conditioner unit and fan were very noisy. Hope they will repair or replace it soon.
Stayed 1 night in Aug 2023
Response from David on 30 Aug 2023
Thank You!

4/10 Poor

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
Bathroom was disgusting toilet still had crap smeared. Blanckets had stains. Service was horrible
Stayed 1 night in Aug 2023
Response from David on 21 Aug 2023
Sorry for the inconvenience

10/10 Excellent

Garik

Stayed 1 night in Aug 2023
Response from David on 18 Aug 2023
Thank you

2/10 Terrible

Rudolph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the parking was ok. Sheets were dirty even with stains. They forgot to clean on of our two rooms. Very badly equipped rooms. Almost a blank room. Yeah...it's cheaper, but at least some basic items have to be provided! Staff not cordial...family owned..
Stayed 3 nights in Aug 2023
Response from David on 12 Aug 2023
Sorry for the inconvenience

6/10 Okay

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
Little too noisy and I tried to watch tv but there wasn’t a tv remote control in the room, looked everywhere couldn’t find it Very disappointed.
Stayed 1 night in Aug 2023
Response from David on 12 Aug 2023
Sorry for the inconvenience

10/10 Excellent

Daphanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Definitely will come back again in any chance and will share hotel information and experience with friend and family. Thank you for all your work!!!!
Stayed 2 nights in Aug 2023
Response from David on 9 Aug 2023
Thank You!

6/10 Okay

Long

Stayed 1 night in Jul 2023
Response from David on 15 Aug 2023
Thank You

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Actually nice spot . Construction was going on looks like they are a did a lot of updating this property. Front desk was easy on check in . Overall I definitely will go back
Stayed 1 night in Jul 2023
Response from David on 15 Jul 2023
Thank You!

4/10 Poor

Angela

Stayed 1 night in Jul 2023
Response from David on 12 Jul 2023
Sorry for the inconvenience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Stayed 3 nights in Jul 2023
Response from David on 10 Jul 2023
Thank You!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service love the place
Stayed 1 night in Jul 2023
Response from David on 9 Jul 2023
Thank You!

8/10 Good

Aldo

Business traveller
Liked: Cleanliness, staff & service
Overall, property was good. Room was recently remodeled and clean. But the hair dryer didn't work and the promised refrigerator was missing. There was almost no ability to hang any clothing. Many of the rooms on site were being remodeled with the construction crews starting early in the morning and making considerable noise. There was no warning that this would occur.
Stayed 2 nights in Jun 2023
Response from David on 28 Jun 2023
Thank You

4/10 Poor

Yaffo

Disliked: Cleanliness, staff & service, property conditions & facilities
Lot of banging, loud music, loud voices
Stayed 1 night in Jun 2023
Response from David on 14 Jun 2023
Sorry for the inconvenience