Lobby

Reviews of Embassy Suites by Hilton Los Angeles Downey

3.5 out of 5
Embassy Suites by Hilton Los Angeles Downey
8425 Firestone Blvd, Downey, CA

Reviews

7.6

Good

Rating 10 - Excellent. 478 out of 1014 reviews" "
Rating 8 - Good. 192 out of 1014 reviews" "
Rating 6 - Okay. 122 out of 1014 reviews" "
Rating 4 - Poor. 87 out of 1014 reviews" "
Rating 2 - Terrible. 135 out of 1014 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mario Antonio Rios

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Mar 2024
Response from Frances Archilla, General Manager on 27 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Felipe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Cleanliness
In comparison to most other Embassy Suites around the area, this is the one that looks the most updated, but the bathroom definitely needed work (had mold, needs new caulking, shower faucet showed a hole,etc.) The carpet and furniture looked dirty and had bad stain spots, so did one of the duvet covers. Some of the staff were nice and helpful, others didn’t have the most welcoming or helpful attitude (bar tender at manager’s reception, night receptionist). Also, there should be some leniency with the early check in fee, especially for loyal customers. We arrived less than 1 hour before check in time, had 2 young children and an older person with us and there was no effort to try to be accommodating with the check in and were charged the $25 fee.
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 25 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

8/10 Good

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 25 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Susan

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Frances Archilla, General Manager on 21 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Property was wonderful. All was perfect
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 19 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Dennis

Travelled with family
Disliked: Property conditions & facilities
Liking on the ceiling
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 11 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Frances Archilla, General Manager on 12 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Priscilla, Lynwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Frances Archilla, General Manager on 8 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Marcus

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
There were kids running up and down the hall till 1130 while also knocking on doors. Called the desk and it still continued. Next morning as there was a large group for breakfast the did not have any of the bakery choices available besides muffins. For the hot selection they did not have the omelettes available and when I asked about them I was told they would be available at 7:00 a.m. while the current time was 6:59. As my family was standing there I asked if we would be able to just get an omelette when they start since we were not aware of there being a special time we were told no as we had already gave our breakfast ticket. So with no choice we took our plates to a table to try to make the best of it. I went to get the family juice and came back to the table we all tried our juice that was completely watered down with a little color added. The eggs for complete slop and gooey while the potatoes and sausage were both frozen. We left to get breakfast somewhere else after that. I am beyond ashamed of this property as I was telling my wife this is my favorite hotel chair and it was a complete embarrassment. I honestly can say I will choose embassy suites again. I paid good money to stay at a comfortable hotel well rest with a good meal in the morning and was I got was a let down with a complete waste of money that I might as well have thrown away.
Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 4 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Cruz

Stayed 1 night in Mar 2024
Response from Frances Archilla, General Manager on 23 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting more for what the cost regularly is,AC unit not working,loud squeaky showerhead,stained couch,stained linens,big gap under entrance door,high school kids going up and down side stairs,small bathroom size...on the positive side,big room,best feature is the balcony,free breakfast an extra point...in my opinion only worth with a low price.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 27 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Poor

Christina

Travelled with family
Liked: Cleanliness, staff & service
The hotel was way too loud everything echoed. Thin walls could hear people talking in lobby area from 8 th floor with everything closed!!! Bar inside is a cool touch but that was not probably why everyone was so loud. If you want a quiet place this is not it. Dance theatre next door so lots of kids at this hotel. Small pool don’t bother with it and 100 kids inside. Walking distance to lots of restaurants was a plus. Check in line took 45 min but girl was super nice and pleasant to talk with.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 26 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Sachiye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 23 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Elva

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for 4 nights and requested the room to be cleaned for 3 consecutive days and it finally fleas cleaned on the 4th night at 10:30 night time.
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clear and concise and the help was amazing.
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here will be back with the kids
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Hector, South Gate

Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 17 Feb 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Good

Jessica, Montebello

Stayed 2 nights in Feb 2024
Response from Frances Archilla, General Manager on 15 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 12 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Poor

Diego

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This place is very old and run down. Manager was rude and had an attitude. Light switches didn’t work, TV didn't work put me in a double room when I asked for a single, water was leaking into the room from the patio because of pouring rain. Overall unpleasant stay
Stayed 4 nights in Feb 2024
Response from Frances Archilla, General Manager on 14 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 7 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Property immaculate, and service outstanding.
Stayed 1 night in Nov 2023
Response from Frances Archilla, General Manager on 7 Feb 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

6/10 Okay

Danielle

Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 21 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Lala

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible front desk staff.. My parent we’re checking in, and unfortunately a staff named Christopher was being racist and disrespectful to my dad telling him that he should of learn English and he wasn’t going to waste he’s time in speaking in Spanish to my dad. My dad felt humiliated and embarrassed. The guy was Hispanic And he was bilingual. He’s name was “Christopher” !!
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Erika

Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everything was walking distance and very clean
Stayed 3 nights in Jan 2024
Response from Frances Archilla, General Manager on 1 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 30 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

ismael

Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 5 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

JOYCE

Stayed 3 nights in Jan 2024
Response from Frances Archilla, General Manager on 22 Mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Karina

Response from Frances Archilla, General Manager on 24 Jan 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Good

DeeDee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 22 Jan 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

6/10 Okay

Gustavo, Hollister

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matress unconfortable,
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 17 Jan 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 17 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Jose, Stockton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 15 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 1 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Okay

Bea Erika

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room assigned to us was rundown. I’m a Hilton hotel girly and this is the first time checking-in at a Hilton hotel with zero maintenance. Scratches on the door,chipped corners,peeled off paint and squeaking blinds
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 11 Jan 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 Terrible

Irene

Stayed 1 night in Dec 2023
Response from Frances Archilla, General Manager on 10 Jan 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

6/10 Okay

Maria

Travelled with family, Travelled with pets
Liked: Amenities
The room was fine however the outside of the rooms was dirty. What bothered me the most is that the hotel charges a parking fee. I brought my business to their location by paying over $200 a night, the least they can do is not charge a per night parking fee. In my opinion, the hotel should offer free parking to their guests.
Stayed 2 nights in Jan 2024
Response from Frances Archilla, General Manager on 10 Jan 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Lizbeth

Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 26 Jan 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

10/10 Excellent

Austin, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frances Archilla, General Manager on 10 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

Yolanda

Response from Frances Archilla, General Manager on 9 Feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a whole week, and I had to ask every single day to get my room clean. They never cleaned it.
Stayed 4 nights in Dec 2023
Response from Frances Archilla, General Manager on 8 Jan 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 1 night in Dec 2023
Response from Frances Archilla, General Manager on 8 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Frances Archilla, General Manager on 8 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frances Archilla, General Manager on 1 Jan 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Iliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Frances Archilla, General Manager on 30 Dec 2023
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Good

DeJuan

Stayed 1 night in Dec 2023
Response from Frances Archilla, General Manager on 29 Dec 2023
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Excellent

Guadalupe

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Frances Archilla, General Manager on 29 Dec 2023
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!