All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room was dirty. Very old.
Look forward for another hotel
Efim
Response from Customer Care Team on 26 Mar 2024
Dear Efim, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Glenridge Inn service in the future!Best Regards,Guest Experience Team
Close amenities - McDonald's for a quick breakfast. Even post Covid no breakfast is offered onsite.
Nancy
Stayed 6 nights in Dec 2023
Response from Customer Care Team on 11 Mar 2024
Dear Nancy, thank you for staying with us and sharing your feedback. We're glad to hear that you found our location convenient to nearby amenities. However, we apologize for any inconvenience caused by the lack of on-site breakfast offerings. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. We appreciate your recommendation and hope to have the opportunity to welcome you back for a better experience.Best Regards,Guest Experience Team
6/10 Okay
Jessica
27 Feb 2024
Jessica
Stayed 1 night in Feb 2024
Response from Vir on 28 Feb 2024
Thank You for staying with us !!! We appreciate your feedback to us !!!
The employee at checkin was upset and threw my room key it eas late and he was rude
Erendira
Stayed 1 night in Jan 2024
Response from Vir on 17 Jan 2024
Thank You for staying with us !!! We appreciate your feedback !!!
8/10 Good
Miguel
10 Jan 2024
Miguel
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Checked in to a musty smelling room. It was loud all night with doors slamming and what sounded like gunshots. Or fireworks. Couldn’t tell. Requested a refund for the second night but they wouldn’t grant it. Wouldn’t stay here again.
Martha
Response from Customer Care Team on 9 Jan 2024
Dear Martha, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Guest Experience Team
It was a little annoying they called me asking when I was checking in I told them I wasn’t sure and they stated they needed to know a time. It is a small hotel run by a family business I believe. I noticed my pillows had little hairs on them and some stains they were not mine so I’m not sure if they washed the bedding. The beds mattress was also pretty hard. The heater in the room worked well the shower had hot water so that’s a plus the parking lot had a lot of available spaces as well.
Andrea
Stayed 1 night in Dec 2023
Response from Vir on 6 Jan 2024
Thank You for staying with us !!! We appreciate your feedback !!!
Very clean property with easy check in. The front desk staff was very helpful. Will definitely be back when in the area.
Hayk
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Hi Hayk, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Glenridge Inn Glendale with the finest of our amenities and resources!Best Regards,Guest Experience Team
10/10 Excellent
Marina
27 Dec 2023
Liked: Property conditions & facilities
Marina
Stayed 1 night in Dec 2023
Response from Vir on 28 Dec 2023
Thank You for staying with us !!! We appreciate your feedback !!!
Hotel was old and not so clean. At check in, the guy was not friendly at all and seemed to be worried about other things. Didn’t tell me of any of the amenities or check out times. Just asked for id and payment. Not even a smile. The parking lot is small but clean. Doors were old and very loud when opening and closing. The bed and pillows were very uncomfortable. Won’t be staying here again.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Guest, we apologize for the dated hotel conditions, unfriendly check-in and briefing, small parking lot size, loud doors, and uncomfortable bedding. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Guest Experience Team
10/10 Excellent
Gabino
Business traveller, Travelled with partner
6 Dec 2023
Liked: Amenities
it was nice n quiet
Gabino
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear Gabino, thank you for letting us know you had a great stay at Glenridge Inn Glendale. We're glad our nice and quiet accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Guest Experience Team
10/10 Excellent
Jesus
4 Dec 2023
Jesus
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear Guest,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Guest Experience Team
Dear Tara, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Glendale in advance, and we'll book a perfect room for your vacation. Best Regards,Guest Experience Team
10/10 Excellent
Shane
13 Nov 2023
Shane
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Hi Shane,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Guest Experience Team
Dear Damon, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience Team
My fav hotel to stay in! Clean, friendly staff, always have parking, Ralph’s across the street, a lot of food options that’s in close range you can just walk to. Love it here!
Gizem
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Gizem, it's our absolute pleasure to know you loved your stay with us at the Glenridge Inn Glendale. We strive to provide excellent value to our guests through our clean rooms, friendly staff services, and favorable location. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Glendale.Best Regards,Guest Experience Team
4/10 Poor
Cindy
23 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
There was a huge roach in our room but overall it was okay
Cindy
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Cindy, thank you for taking the time to rate your recent stay at our hotel. While we are pleased that you had a satisfactory visit to our place, we are sorry that the presence of a huge cockroach in the room marred your time with us. Please know we will look into this and improve our pest control process. We look forward to welcoming you back to Glenridge Inn Glendale soon.Best Regards,Guest Experience Team
Staff was very nice, it was just very run down as far as rooms go, door did not deadbolt, very worn i terior, rugs had that dingy musty smell to it. Bathroom tub had hair from last guest.
Was quiet which was nice. But probably will not stay here again.
Renita
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Renita, thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your constructive comments, both the positive and areas where we fell short of your expectations. We're glad to hear that you found our staff to be lovely and that the peaceful environment added value to your stay. However, we would like to extend our sincerest apologies for the issues you encountered in your room. The concerns you raised about the room, door, interior space, and the condition of the rugs are disheartening; we're committed to addressing these matters immediately to ensure a more comfortable and inviting atmosphere for our guests. We also apologize for the cleanliness issues you mentioned, particularly the tub and any lingering odors. We will make sure our housekeeping team takes extra care to prevent these issues from recurring. We appreciate your honest feedback, as it allows us to make meaningful improvements. We genuinely value your patronage and would like to assure you that your concerns have been noted and will be addressed. Once again, we extend our apologies. If there's anything else you'd like to share or discuss further, please don't hesitate to contact us directly.Best Regards,Guest Experience Team
Dear Dennis, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We have heard your suggestion about coffee, and we'll try our best to make up for any other shortcomings on your next visit if you could inform us about what didn't reach your expectations. Let us know about your next visit to Glendale in advance, and we'll book a perfect room for your vacation. Best Regards,Guest Experience Team
Dear Ralph, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Glenridge Inn guest experience on your next visit to Glendale.Best Regards,Guest Experience Team
Dear Edgar, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Glenridge Inn Glendale on your next visit!Best Regards,Guest Experience Team
Very comfortable. Friendly staff, amazing maids. Very clean and safe.
Celia
Stayed 1 night in Sep 2023
Response from Customer Care Team on 10 Oct 2023
Dear Celia, many thanks for your glowing review of our hotel. At Glenridge Inn Glendale, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and well-secured property make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Glendale!Best Regards,Guest Experience Team
It was a nice clean quiet room. I felt very safe staying there. Lots of businesses nearby to go have dinner.
Gloria
Stayed 1 night in Sep 2023
Response from Customer Care Team on 25 Sept 2023
Dear Gloria, we are thankful for giving our hotel a splendid rating for our peaceful, safe ambiance and convenient location. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Guest Experience Team
8/10 Good
Kelechi
Business traveller
22 Sept 2023
Liked: Cleanliness
Good
Kelechi
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 25 Sept 2023
Dear Kelechi, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Glenridge Inn Glendale on your next visit!Best Regards,Guest Experience Team
Gray price and clean rooms and bathroom. My only complaint was they didn’t have coffee in the room or serve coffee in their lobby, which was closed.
Russell
Stayed 1 night in Sep 2023
Response from vir on 3 Nov 2023
Thank You for staying with us !!! We appreciate your feedback to us !!!
6/10 Okay
LINDON
13 Sept 2023
LINDON
Stayed 1 night in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
It is a great clean hotel that I will definitely stay at again if i’m in the future. the staff is warm and friendly and everything was nice!
Caitlin
Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear Caitlin, thank you for sharing such a glowing review of your stay. We love to hear authentic feedback that praises our courteous staff team for handling guests' needs in a friendly and professional manner. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Moreover, it gives us great pleasure that you will happily revisit our place without second thoughts. We gladly hope for the chance to host you again and provide you with a superior guest experience at Glenridge Inn Glendale!Best Regards,Guest Experience Team
Dear Gizemt, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Glenridge Inn Glendale with the finest of our facilities and services!Best Regards,Guest Experience Team
8/10 Good
FREDERICK
4 Sept 2023
FREDERICK
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Celia
13 Aug 2023
Celia
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 15 Aug 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
The heavy set South Asian staff should be retrained. Lacks customer service skills
Kelechi
Stayed 4 nights in Aug 2023
Response from Customer Care Team on 17 Aug 2023
Dear Kelechi, we appreciate your feedback regarding our staff. We strive to provide excellent customer service to all our guests, and we apologize if your experience did not meet your expectations. We take your comments seriously and will use them to improve our staff training and overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Guest Experience Team
10/10 Excellent
Tajma
2 Aug 2023
Tajma
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 23 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
Place looks a little rough but it is just an older building. Never had an issue. Feels Safe. Perfect place to stay, take a shower, and continue on with your vacation. Would definitely recommend if you just need a place to relax.
Justin
Response from vir on 2 Aug 2023
Thank You for staying with us !!! we appreciate you business !!!
6/10 Okay
BIANCA
25 Jul 2023
BIANCA
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 15 Aug 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet. We aim to provide a comfortable and peaceful environment for all our guests. We appreciate your stay with us and hope to welcome you back for another pleasant experience in the future!Best Regards,Guest Experience Team
The carpet needs a shampoo. Bathtub is broken, the fridge is broken, not enough towels, toilet paper, tissue paper.
LOLA
Stayed 3 nights in Jun 2023
Response from Customer Care Team on 21 Jul 2023
Dear Lola, thank you for bringing your concerns to our attention. We apologize for the issues you encountered with the carpet, bathtub, fridge, and toiletries in your room. Your feedback is crucial to us as we work to improve our facilities and services. We'll address these matters with our housekeeping and maintenance teams to ensure a better guest experience. We appreciate your understanding and hope to have another opportunity to provide a more comfortable stay.Best Regards,Guest Experience Team
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
I really enjoy staying here while looking for an apartment. Staff is amazing, and it is extremely clean. Whenever I need something, they are always quick to help. I really love this hotel a lot!
Gizem
Stayed 1 night in Jul 2023
Response from Customer Care Team on 13 Jul 2023
Hi Gizem, thank you so much for your precious rating and glowing review! We are frankly beyond words when guests gift us a 5-star rating for our courteous, responsive services and clean accommodations. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Glenridge Inn Glendale with the finest of our facilities and resources!Best Regards,Guest Experience Team
10/10 Excellent
Jose
Travelled with family, Travelled with family and small children
Excellent place to stay. A lot of places within walking distance, very quiet at night which was perfect, nice and friendly staff easy check-in and out and a grocery store that’s open until 1am very convenient if I may say. Overall it was a very good place to stay really do recommend. Will definitely stay here again next time me and the family come back again! 😁
Jose
Stayed 4 nights in Jul 2023
Response from Customer Care Team on 13 Jul 2023
Dear Jose, we are happy to have hosted you and served you well at Glenridge Inn Glendale. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our lovely accommodations, convenient location, friendly staff services, and well-kept facilities. Your kind review makes us feel unique about the quality of our services, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Guest Experience Team
6/10 Okay
Yu
7 Jul 2023
Yu
Stayed 1 night in Jul 2023
Response from Customer Care Team on 27 Jul 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
4/10 Poor
Daisy
Travelled with family
3 Jul 2023
Disliked: Cleanliness, staff & service
We stayed for three nights. We had several issues with the room. First we weren’t given towels in the bathroom. Second, the towel that was left the second day was dirty with toothpaste. A used plastic fork was found in between cushion on chair. The same day women’s underwear and an empty Gatorade bottle was found in bathroom. When office was approached with these issues we were told that the cleaning staff had not been doing their job properly and they were going to be relocated to another property which really does not help us. The last day we were there after the room was cleaned the maid left our door open. Again, I approached the woman at the office and she said she was going to speak to the manager and I asked for a return phone call and I did not get a response. I called twice. The last time was two days ago. Spoke to the same woman asked for a manager. She took down my name and phone number and no response back. Do not rent from this hotel. Take your money elsewhere. My next review will be on Google. Poor management practices.
Daisy
Stayed 3 nights in Jun 2023
Response from Customer Care Team on 5 Jul 2023
Dear Daisy, we apologize for the multiple issues you encountered during your stay. It's incredibly disappointing to hear about the shortcomings in cleanliness and service you experienced. Allow us time to look into these room conditions and communicate with our team members. Based on your feedback, we will address these concerns with our cleaning staff and management team to ensure such incidents are not repeated. We apologize for the poor management practices that deeply bothered you and appreciate your patience. We hope you'll consider giving us another chance in the future to provide you with a better experience.Best Regards,Guest Experience Team