Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great for a weekend getaway!

Posted 18-Jul-2014
Pros: Interstate proximity, welcoming staff, great breakfast
Cons: I thought the shower fixtures could be updated.
Location: Close to three major thoroughfares and there are lots of places to eat on Jericho Turnpike. I heard the dinner they offer during the week is amazing.
I chose this hotel for a surprise weekend getaway for someone, and was more than thrilled at what we got. I booked a junior suite, and it was enormous, clean, and comfortable. The staff was very warm and welcoming both at checkin and checkout. I forgot to request a late checkout, and the staff accommodated my late request with a smile. There were almost too many choices for breakfast, and it was delicious. I travel frequently and have encountered many winner and loser hotels, and this one ranks among my top picks. We will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

What a great overall expiriance ....

Posted 05-Jul-2014
Great staff grounds food and room would recommended to everyone A
3 out of 5
by A verified traveller from UK

Could do better!

Posted 04-Jul-2014
Pros: The rooms were larger and comfortable. My only complaint was that there was only a single cup provided for coffee.
Cons: In my opinion the problems in the dining room are all as a result of poor management demonstrated by a lack of staff motivation.
Location: On the whole, a comfortable base from which to explore Long Island
Overall it was a reasonable experience at an acceptable price. The Hotel is clean and the rooms are comfortable. What lets it down are the dining facilities, which seem to be operated for the benefit of the hotel. The staff seem clueless. There was one exception and I'm really sorry I didn't get her name. The other staff were borderline rude and lacked any motivation. The hotel was busy and the dining room (according to a notice on display) allowed for a maximum of 50 persons. A breakfast buffet was available from 6:00am until 9:30am which I thought more suited to a business client than someone on vacation. Consequently, finding a table was a problem made worse by the slowness with which the tables were cleared and cleaned. The tariff included a buffet dinner but food was not replenished and items were not available. There appeared to be a number of long-term clients who understood the secret was to arrive early and help yourself to all courses including desserts before they ran out. According to the website the hotel is "situated on eight acres with spectacular gardens and waterfalls". Possibly factually correct except that I suspect that the buildings and car park occupy around 7 1/2 acres. My definition of spectacular also seems to be somewhat different.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jul-2014
Beautiful hotel. Very helpful and friendly staff. Beautiful big room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Long Island Jewel

Posted 30-May-2014
Pros: The Beauty and Comfort
Location: Was close to our venue we were going to for a concert.
Beautiful Inn. Loved the comfy feel and always enjoy a good lounge with great bartenders. Met lovely folks and really enjoyed our visit.
5 out of 5
Recommended
for Everyone
by Irene from VA

Nice hotel

Posted 17-May-2014
Pros: The service, the room...all good.
It was remarkably quiet considering how busy it was there and the staff worked hard. Excellent buffet breakfast and dinner. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful room!

Posted 22-Apr-2014
Everything was perfect. Received a complementary upgrade to the royal suite.
4 out of 5
Recommended
for Everyone
by Penny from New York

Comfortable!

Posted 28-Mar-2014
Pros: Bed was great slept very well. The room was quiet ! The room had a nice living room area to read or watch TV.
Cons: Cooking pots/frying pans supplied.
When we first arrived the room was cold we called the desk and they send someone up to fix it. A minor annoyance !! As I am on a special diet I was glad there was a kitchen however there were no pots so we were unable to cook. Everyone was very friendly. The bed was very comfortable and I slept very well.. My big concern was that the room was a distant from the lobby I have difficulty walking so that was a problem. I didn't go to breakfast because it was too far. I would stay there again however, I would ask for a closer room to the lobby.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 23-Mar-2014
Totally worth it. The hotel is very nice and cost benefit is a good choose.
5 out of 5
Recommended
for Families
by Frann from Boston

Posted 27-Jan-2014
Pros: The outside (color) lighting was very festive
Cons: nothing
Location: close to Naussue Memorial Coliseum