Ratings based on 817 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom New York

Not too impressed

Posted 28-Apr-2015
Pros: Easy access to where I needed to be.
Cons: The overall cleanliness of the hotel and outside attractiveness - I was not impressed by either
Location: Location is the center of almost everything so it's easy to travel east or west. Being right at the LIE/495 you have the ease of travel.
I wasn't so impressed with the cleanliness of the hotel itself, it could use an overall cleanup. The carpeting in the hallways needs a total cleanup. I noticed the same coffee cup sitting in the same spot in the hallway for 3 days of my stay never removed by staff. I was never ID'd upon my check-in and that for one had me not impressed as if someone stole my identity would have had me in an uproar. I did add an extra day to my stay and the check out and check in for the change-over I was ID'd for, that staff member was better. I was also not happy about the fact that the outside entrance not attached to the main entrance was broken and anyone could enter not keycarded!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Excellence!

Posted 06-Apr-2015
When we got to the hotel we found out our booking through Expedia was messed up. The gentleman running the front desk was a manger named Matt. He went out of his way to fix the problem. Not only did he correct this issue but he did it with a friendly smile. He was kind, understanding and made us feel like our problem was his as well. After he had us checks in he even called our too to insure we were satisfied with our room. We have stayed at the Ramada Plaza many times and this is just another reason why we will always choose this hotel. It is always money well spent. Couldn't of been more satisfied with our stay. We will continue to be loyal customers. Thank you Matt for making our anniversary perfect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2015
Great location for local fun but not near the hockey action. The Islanders are gone next year, so location is no longer an issue.
Comment from Hotel Management
05-Apr-2015 by Deborah, Hotel Management
Thank you for writing this review of our property. As a hockey fan, I can understand your frustration! However, we are located in the middle of the Island offering a great range of attractions for guests!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
It was a quick staY, but it was comfortable and staff was very friendly.
Comment from Hotel Management
16-Mar-2015 by Deborah, Hotel Management
Thank you for taking the time to review our hotel property. Although your time with us was brief, we are glad it was enjoyable. We appreciate your kind words regarding our hard working staff!
5 out of 5
Recommended
for Couples
by Glorialyse

This traveller left a rating score only Posted 17-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 17-Feb-2015 on Hotels.com
3 out of 5
Recommended
for Couples
by seanfrom Selden

Good thing for nice people !

Posted 17-Feb-2015 on Hotels.com
Staff was very nice ! Hotel itself needs some attention. Lights out in the elevator, poor carpentry in the room, no hangers in the closet, beds were not very comfortable . Overall felt more like a motel then hotel
Comment from Hotel Management
21-Mar-2015 by Deborah, Hotel Management
Dear Sean, We appreciate your kind words regarding our staff very much, for each member of our team strives for excellence! We do understand your comments regarding our property, and I assure you that all of these issues are being addressed within our management team, as well as ownership! We will not stop reaching until we hit excellence, and I hope you come back to experience this!
4 out of 5
Recommended
for Couples
by Sharonfrom Dover, DE

A good hotel

Posted 13-Feb-2015 on Hotels.com
I had to go to L.I. for surgery. We were there for 2 weeks. The hotel upgraded us to a king bed suite for the great price we had gotten from Hotels.com for a single king room. The staff was very nice and accommodating. We would stay there again. The hotel is located very close to restaurants, grocery store, and pharmacy.
Comment from Hotel Management
21-Mar-2015 by Deborah, Hotel Management
Dear Sharon, Our staff is glad to hear that you found our hotel and our team to be accommodating during such a stressful time as you have stated! We know it is not easy to stay for extended periods away from home, so we always try to make it as comfortable as possible to stay with us!
3 out of 5
Recommended
for Couples
by A verified traveller

Grei standard

Posted 05-Feb-2015 on Hotels.com
Stort og romsleg rom. Ute var det full vinter. Inne var det varmt og godt. Det er litt lytt. Frukosten i nabolokalet er ikkje verdt pengene. Standarden generelt er heilt OK.
5 out of 5
Recommended
for Families
by Cynthiafrom Gaithersburg, MD

good stay, but a bit cramped

Posted 24-Jan-2015 on Hotels.com
The hotel was clean, very nice, newly renovated, quiet;staff was very helpful and courteous. The only negative was that the room size was a bit small and we felt cramped/crowded in the small space (we kept bumping into each other).
Comment from Hotel Management
05-Apr-2015 by Deborah, Hotel Management
Dear Cynthia, Our hotel offers different room types, which happen to vary in size! It seems that the room you have stayed in may not have been the best room to accommodate your group. Thank you for your kind words regarding our staff and the hotel's condition.