Ratings based on 807 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom New York

Not too impressed

Posted 28-Apr-2015
Pros: Easy access to where I needed to be.
Cons: The overall cleanliness of the hotel and outside attractiveness - I was not impressed by either
Location: Location is the center of almost everything so it's easy to travel east or west. Being right at the LIE/495 you have the ease of travel.
I wasn't so impressed with the cleanliness of the hotel itself, it could use an overall cleanup. The carpeting in the hallways needs a total cleanup. I noticed the same coffee cup sitting in the same spot in the hallway for 3 days of my stay never removed by staff. I was never ID'd upon my check-in and that for one had me not impressed as if someone stole my identity would have had me in an uproar. I did add an extra day to my stay and the check out and check in for the change-over I was ID'd for, that staff member was better. I was also not happy about the fact that the outside entrance not attached to the main entrance was broken and anyone could enter not keycarded!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Excellence!

Posted 06-Apr-2015
When we got to the hotel we found out our booking through Expedia was messed up. The gentleman running the front desk was a manger named Matt. He went out of his way to fix the problem. Not only did he correct this issue but he did it with a friendly smile. He was kind, understanding and made us feel like our problem was his as well. After he had us checks in he even called our too to insure we were satisfied with our room. We have stayed at the Ramada Plaza many times and this is just another reason why we will always choose this hotel. It is always money well spent. Couldn't of been more satisfied with our stay. We will continue to be loyal customers. Thank you Matt for making our anniversary perfect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2015
Great location for local fun but not near the hockey action. The Islanders are gone next year, so location is no longer an issue.
Comment from Hotel Management
05-Apr-2015 by Deborah, Hotel Management
Thank you for writing this review of our property. As a hockey fan, I can understand your frustration! However, we are located in the middle of the Island offering a great range of attractions for guests!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
It was a quick staY, but it was comfortable and staff was very friendly.
Comment from Hotel Management
16-Mar-2015 by Deborah, Hotel Management
Thank you for taking the time to review our hotel property. Although your time with us was brief, we are glad it was enjoyable. We appreciate your kind words regarding our hard working staff!
5 out of 5
Recommended
for Families
by Cynthiafrom Gaithersburg, MD

good stay, but a bit cramped

Posted 24-Jan-2015 on Hotels.com
The hotel was clean, very nice, newly renovated, quiet;staff was very helpful and courteous. The only negative was that the room size was a bit small and we felt cramped/crowded in the small space (we kept bumping into each other).
Comment from Hotel Management
05-Apr-2015 by Deborah, Hotel Management
Dear Cynthia, Our hotel offers different room types, which happen to vary in size! It seems that the room you have stayed in may not have been the best room to accommodate your group. Thank you for your kind words regarding our staff and the hotel's condition.
2 out of 5
by A verified travellerfrom West Islip, NY

Not a good night's sleep.

Posted 21-Jan-2015
Pros: The bed
Cons: Updated, and fix everything.
While walking down to my room, a couple of rooms down, I saw a sign on another door by a very angry person. It stated that no one should ever enter the room. Even if others come into that room, doesn't give anyone else the right to come in, etc. I don't now why someone would have scrawled a sign like this, but it made it seem like this person lived there. I was very uncomfortable staying here. The room was fine, carpets stained, Pillow cases dingy, but seemed fine. The beds were very nice, they were sleep number beds and could be adjusted. There was a bar that was very loud and people were talking and yelling outside late into the night. After finally falling asleep, at 4am, the fire alarm made a single beep and woke me and I fell back to sleep, only for it to happen again like 10 minutes later. When I woke up in the morning, I was searching for the hair dryer, however, I couldn't find one, I called the front desk from my cell phone, which was almost dead, because I didn't realize the outlet I plugged into was loose and it stopped charging soon after I plugged it in, and the phone in the room had no dial tone. They said they would send maintenance with one, I waited over an hour and then he had to install it. It was already late by this point, I quickly tried to dry my hair, however, you had to hold the on button or it would turn off. I gave up and left.
2 out of 5
by A verified travellerfrom L

Terrible

Posted 20-Jan-2015
The carpets were dirty. The room was dated. Not recommended.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 14-Jan-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Melissa

This traveller left a rating score only Posted 13-Jan-2015 on Hotels.com
4 out of 5
Recommended
for Couples
by Eric

This traveller left a rating score only Posted 06-Jan-2015 on Hotels.com