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Reviews of Hampton Inn & Suites Rockville Centre

2.5 out of 5
Hampton Inn & Suites Rockville Centre
125 Merrick Rd, Rockville Centre, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 896 reviews" "
Rating 8 - Good. 219 out of 896 reviews" "
Rating 6 - Okay. 56 out of 896 reviews" "
Rating 4 - Poor. 20 out of 896 reviews" "
Rating 2 - Terrible. 32 out of 896 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel that has spacious rooms.
Stayed 2 nights in Mar 2024
Response from EG on 16 Apr 2024
Thank you for your review

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2024
Response from EG on 15 Apr 2024
Thank you for your review

10/10 Excellent

Sampath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from EG on 12 Apr 2024
Thank you for your review.

10/10 Excellent

Hillel

Liked: Amenities
Nice room and stay
Stayed 1 night in Apr 2024
Response from EG on 12 Apr 2024
Thank you for your review.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms
Stayed 2 nights in Apr 2024
Response from EG on 12 Apr 2024
Thank you for your review.

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Room was clean. Hotel was quiet. Location was very convenient for local family visit. Breakfast was decent. The mattress definitely needs an upgrade.
Stayed 2 nights in Apr 2024
Response from EG on 7 Apr 2024
Thank you for taking the time to review our hotel and respond to our survey. We are glad you had a enjoyed your time with us even if you experienced an inconvenience. We are glad it did not mar your visit, and are thankful for your review as it allow us to continue to improve upon our service. Your comments will be shared with our team so they will know their efforts helped make the difference with our guests. We look forward to welcoming you back! Have a great day.

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the JFK airport. Great staff.
Stayed 1 night in Mar 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly
Stayed 1 night in Mar 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean, staff is nice , great breakfast
Stayed 2 nights in Mar 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and the room was great. The location was close to many restaurants and shops. Definitely would stay there again.
Stayed 1 night in Mar 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Vanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Jason, Hudson

Stayed 3 nights in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal room and space. Ultra CLEAN!!
Stayed 1 night in Mar 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

2/10 Terrible

Tony

Stayed 1 night in Feb 2024
Response from EG on 5 Apr 2024
We are Saddened to hear your comments and see that you were not satisfied with the services provided by our staff. We are truly sorry you had this inconvenience during your stay and therefore like to apologize. In addition, I would like to thank you for taking a minute from your busy schedule to give us your feedback. We realize how important your feedback is to our continued

2/10 Terrible

shay

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the front desk staff was very rude and unfriendly. The hotel looks nothing like the pictures online.
Stayed 2 nights in Feb 2024
Response from EG on 28 Feb 2024
We are Saddened to hear your comments and see that you were not satisfied with the services provided by our staff. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt defiantly and therefore like to apologize. We hope you will be giving us another chance and returning to our hotel in the future. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 2 nights in Feb 2024
Response from eg on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Monina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant and I enjoy it. Towel was all available and clean everyday. The breakfast option was lovely that was offer. I would sure stay again and yes i would recommend to my friends or family to stay.
Stayed 3 nights in Feb 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio al cliente en todo.
Stayed 1 night in Feb 2024
Response from eg on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! We were there for 5 days! Every single staff member was awesome! Courteous and so helpful! We would definitely stay here again!
Stayed 5 nights in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

Barrie

Travelled with group
I paid for the room, my friend who is a hilton honors member asked for the water and they wouldnt give it to her because i was the ine who paid. She wasnt happy about that.
Stayed 2 nights in Jan 2024
Response from eg on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and facilities are very modern
Stayed 1 night in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Shirleen, Dade City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny and the whole staff were amazing
Stayed 2 nights in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

LAWRENCE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stated at a few places in the area and this seems to be the one to go to. Very good hot breakfast in the morning, on site parking which is good in this busy area. Clean.
Stayed 1 night in Jan 2024
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice clean rooms and goid location nearby restaurants. I don’t appreciate the policy to charge $50 ahead of time for incidentals.
Stayed 2 nights in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property went above and beyond to accommodate us. We were in town for a funeral and we needed to check in early to get ready for the wake. Jason could not have been more helpful. It made everything about our day go more smoothly. It was also a very clean and beautiful hotel.
Stayed 1 night in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff were very friendly and accommodating! Extremely clean. Nice lobby for eating takeout with family.
Stayed 2 nights in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

lashunda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

2/10 Terrible

Fred

Stayed 1 night in Nov 2023
Response from EG on 5 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are sorry we did not meet your expectations. Your survey will help us as we continually work to improve our guest experience. We do hope you will choose to stay with us the next time you are in the Rockville Centre area.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional, nice, courteous, and attentive.
Stayed 3 nights in Nov 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

Virginia L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Horrible location. Trains on one side, 4 lane road on other side. The roadside rooms are uninhabitable. Will not be back
Stayed 2 nights in Nov 2023
Response from EG on 5 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are sorry we did not meet your expectations and that you were disappointed with your room location. . Your comments will help us as we continually work to improve our guest experience. We do hope you will choose to stay with us the next time you are in the Rockville Centre area.

8/10 Good

k

Stayed 1 night in Nov 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

lakhwinder, south richmond hill

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall service and hotel cleanliness excelkent... Just outside area is very busy streets , active n noisey
Stayed 1 night in Oct 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Mary Ann

Stayed 1 night in Oct 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Quiet clean hotel. Great staff.
Stayed 1 night in Sep 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD STAFF
Stayed 1 night in Sep 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you stay here!
Front desk staff was absolutely amazing. Hotel was b if but the rooms were even bigger most of room modern, very clean and modern
Stayed 1 night in Sep 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Lita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, comfortable, quiet, and the service was remarkable.
Stayed 3 nights in Sep 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Erskine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service.
Stayed 3 nights in Sep 2023

10/10 Excellent

Charmane

Stayed 9 nights in Aug 2023
Response from EG on 5 Apr 2024
Thank you! I would like to take this opportunity to thank you for allowing us to serve you.I would also like to thank you for filling out our survey. We realize how important your feedback is to our continued improvement. Your comments help our entire staff to learn what our customers appreciate and deserve.We want to maintain your trust and confidence, so when you refer your family and friends you will have no doubt that they will receive the same dedication and respect that you have to come to expect from us.On behalf of all of us at Hampton Inn & Suites in Rockville Centre NY , we thank you.Sincerely,Elizabeth Gomez-TorresAssistant General Manager

10/10 Excellent

Steve

Liked: Amenities
The front desk staff were awesome. Two gentlemen working on my arrival. Very Helpful!
Stayed 1 night in Aug 2023