Vending machine

Reviews of Travelodge Derry

3 out of 5
Travelodge Derry
22-24 Strand Road, Derry, Londonderry, Northern Ireland

Reviews

6.6
Rating 10 - Excellent. 50 out of 220 reviews" "
Rating 8 - Good. 45 out of 220 reviews" "
Rating 6 - Okay. 62 out of 220 reviews" "
Rating 4 - Poor. 40 out of 220 reviews" "
Rating 2 - Terrible. 23 out of 220 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Mr t

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Arunkumar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room service was terrible. No one came to clean the room. The reception desk guy was very rude. Not value for money at all.
Stayed 1 night in Nov 2019

2/10 Terrible

Arunkumar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room service was terrible. No one came to clean the room. The reception desk guy was very rude. Not value for money at all.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derry delight
Was very pleased with or stay we arrived early and were greeted by Stephen. He explained that our room wasn't ready but showed us where we could leave our bags and advised us to come back in an hour. When we returned our room was ready it was spacious and clean with a double bed and a single. The bed was really comfortable we didn't hear a sound all night and had a very comfortable rest.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Joanne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I stayed in room 112 which was at the basement and adjacent to the pub next doors bins, so was woke up out my sleep every 2 hours by the empty bottles being emptied, had to ask for the heating to be turned on as I could see my breathe. After 4 hours the one small radiator was barely warm
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice location was good, the staff was really lovely only complaint I have is I went away for a quiet weekend and instead I hardly got any sleep because of the noise of music it was so loud you think it was in the room you where staying.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Liam

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Only downside; a minor (possibly unfair) qiibble . I wish hotels could have alternative tog rating quilts within rooms, say stored in a cupboard. I find that the thickness of quilts in summer ofter keeps awake due to their warmth. However, the experience as a whole was positive / fine.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Easy, relatively cheap stay, suitable for most stays however A.C. should definitely be a consideration as rooms can get VERY warm.
Stayed 1 night in Jul 2019

6/10 Okay

Gillian

Business traveller
Liked: Staff & service
Disliked: Room comfort
Meh
Staff were nice. Room was very noisy (and I can usually sleep anywhere) and for £80 per night I’d expect an air conditioned room. Beds clean but overall pretty dated decor.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel lodge seem to have the winning formula for hotels. This hotel was central, the rooms were functional and comfortable and the price was right. It is not a luxury hotel but your aren't paying luxury prices either. Their beds are very comfortable. I would defiantly stay with them again
Stayed 1 night in Jun 2019

8/10 Good

Kathleen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Parking in car park 2 nites £20 breakfast a bit disappointed no fruit salads and yogurts. On the whole I thought it mediocre for price charged ithe decor is dated.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019

4/10 Poor

Adrian

Liked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
It was a bit over priced for the conditions of the hotel with no breakfast. The location was good. I wouldn't stay here again.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Good location, but hotel really run down has a bad smell feels dirty! Needs a good upgrade!
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was close to city centre shops and no need for taxis
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Clean but dated and need to be updated. The toom wss clean and cold. It took long time to warm up.
Stayed 1 night in Feb 2019

6/10 Okay

Caroline

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Anne, Longford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very near all the attractions in the city. There is a car park attached ...which has a connecting door to the hotel at level 3.
Stayed 2 nights in Oct 2018
Response from Tori, Reception on 20 Oct 2018
Hi Anne, thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location. Close to the wall and a great pub Paeder O'Donnell.
Stayed 1 night in Oct 2018
Response from Tori, Reception on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

10/10 Excellent

Marco, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well located to visit the town bla-bla-bla
Stayed 1 night in Oct 2018
Response from Reception, Tori. on 28 Oct 2018
Dear Marco, Many thanks for taking time to review our hotel. We are pleased to hear that you had another enjoyable stay with us. We will look forward to welcoming you back again in the near future. Kindest Regards Tori

6/10 Okay

JOANNE

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future. Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

6/10 Okay

Denise, Coventry

Liked: Cleanliness, staff & service
Needs modernising
Although clean and comfortable this hotel is let down by out dated furniture. The sink in the bathroom was cracked, and the furniture a little shabby. On the upside the staff are excellent, friendly and very helpful.
Stayed 1 night in Sep 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

4/10 Poor

Diane, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, front desk staff person was excellent. However, condition of hotel itself was very disappointing. Overpowering smell of air freshener in hallways, our room was spacious but wreaked - smelled like cooked cabbage and potatoes. The bathroom definitely required some attention - heavily scratched sink and poorly patched tub. Tired hotel badly in need of an upgrade.
Stayed 1 night in Sep 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Weekend stay
Very noisy Friday & Saturday nights , having said that very central . Soundproofing should be improved.
Stayed 2 nights in Aug 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Hotel a tad noisy with traffic in am but otherwise perfect.
Stayed 1 night in Aug 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review and hope to see you again in the near future.

4/10 Poor

Stephen

Liked: Room comfort
Disliked: Staff & service
The hidden costs were extortionate
The hidden costs were extortionate. I have stayed in a range of different hotels with my dog so I am used to paying a small hidden cost when checking usually for the extra cleaning. This cost is usually around £4 -£12. So when they asked that I pay £20 (for 1 night) I was a little annoyed. “Yes this is ridiculously expensive for one night, just think if you stayed for 5nights you would still only pay £20” how is this of any use to me?! I was staying for one!! This cost is usually for the ‘deep cleaning of the room’ though! I don’t think the room I stayed in had been deep cleaned in a long time; sitting at the desk from across the room you can see a outline of dust on the carpet going right around the bed If you’re going to charge mega money for one night with a pet, at least make sure you use that money to do the things you say you use it for. Thanks Travelodge I will definitely remember this and look much harder for a different hotel before considering using your company again.
Stayed 1 night in Aug 2018
Response from Travelodge Staff on 15 Oct 2018
Thank you so much for your feed back in relation to your stay with Travelodge Derry. We greatly value feedback and appreciate you taking time to post this review. We are very sorry that you have had this experience and hope it does not deter you from booking with us in the future. We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

byr, Vancouver

The front desk staff was ok. Breakfast is not included which was fine. Parking was not provided but we were instructed to park across the street in a parking area. The parking fee/rate is relatively cheap tho. There is a really strong smell in the hallways which my wife did not like. Kind of like a strong perfume smell... The bathroom and general cleanliness of the room are just OK. Don't expect a lot from staying here. I somehow expected a lot more since it was a chain hotel brand but was left happy checking out first thing in the morning.
Stayed 1 night in Jul 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
It was perfect for my needs
Stayed 1 night in Jul 2018

8/10 Good

Mick, West Mids

Liked: Cleanliness, staff & service, room comfort
Handy city centre hotel
Friendly and helpful staff. Large comfortable room. Bathroom could have done with a refurbishment but was clean and no problems.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like a normal Travelodge
Bathroom was very tired and old. Room was poor. Only offered a continental breakfast which is very basic. Not a pleasant stay. Not like a normal Travelodge. WIFI was fine.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Very convenient location in a beautiful city. Pleasant and helpful staff. Met all our needs.
Stayed 3 nights in Jun 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time,great place and great people.
Stayed 4 nights in May 2018