Exterior

Reviews of Maldron Hotel Derry

4 out of 5
Maldron Hotel Derry
Butcher Street, Derry, Londonderry, Northern Ireland

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 920 reviews" "
Rating 8 - Good. 328 out of 920 reviews" "
Rating 6 - Okay. 117 out of 920 reviews" "
Rating 4 - Poor. 26 out of 920 reviews" "
Rating 2 - Terrible. 16 out of 920 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Selin

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are incredibly helpful and kind. April helped us in numerous ways and found us a way to get a private car and tour of the area
Stayed 2 nights in Mar 2024

8/10 Good

Cara

Liked: Staff & service
Excellent location, very kind staff, and spacious, comfortable rooms. Could benefit from a little refurbishment and greater attention to detail in cleaning. Other guests a bit on the noisy side, but hopefully not a common thing.
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in hotel for 2 nights. Beds comfy and hotel is very central to shops, restaurants and bars. Staff were very helpful and breakfast was excellent. Also had afternoon tea and it was lovely too. Lady who served us gave a great recommendation for a restaurant when we asked and offered to book a table for us. Very enjoyable weekend.
Stayed 2 nights in Feb 2024

8/10 Good

Muriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I couldn’t speak highly enough about the staff. So welcoming, helpful and friendly
Stayed 1 night in Feb 2024

2/10 Terrible

Raul

Stayed 1 night in Feb 2024

6/10 Okay

Dan

Disliked: Cleanliness, property conditions & facilities
A well located property, but having stayed in other Maldon hotels, I couldn’t believe this was the same chain. I’d stayed in the Cork on a few days before, and it was lovely, but this was like something else. Room smelled like a greasy spoon Café, fittings, hanging off wall in bathroom, TV remote with flat batteries, stains on carpet. No staff to greet for breakfast. Hard croissants. It was mercifully cheap, but I think I could see why. That said, it was quiet and well located for Derry centre.
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 15 Jan 2024
Dear Dan,Thank you for taking the time to review the Maldron Hotel Derry. We sincerely appreciate your feedback and we’re very sorry you were unhappy with some aspects of our guest rooms. We would encourage all customers to raise any issue however small as soon as possible and it gives us a chance to correct these immediately. I was naturally most disappointed to learn on checkout that certain aspects of your stay did not live up to expectations. Your feedback is highly appreciated as it gives us the opportunity to constantly improve our services. We hope to have you as our guest again to ensure you experience the Maldron Derry standard our guests have grown to know and expect.

10/10 Excellent

Patrick

Liked: Staff & service, amenities, property conditions & facilities
Staff very helpful.
Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 31 Dec 2023
Dear Patrick,Thank you for the great review of the hotel. It is wonderful to know that you have enjoyed a first-class experience and we do hope to have the opportunity and pleasure of welcoming you back in the very near future.

8/10 Good

Gareth

Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 27 Dec 2023
Dear Gareth,Thank you for the great review of the hotel.We hope to welcome you back in the near future.

8/10 Good

Mikah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was extremely helpful and kind. We had an issue with the sheets not being cleaned properly and someone came to change them right away. The bathroom was a bit dated and could use a deep clean, but it worked well and the location couldn't have been better. We were also able to snag one of the free parking spots at the hotel.
Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 20 Dec 2023
Dear Valued Guest, Thank you for choosing to stay with us on your recent visit to Derry/Londonderry. I am pleased that we were able to offer you all the facilities to make your stay a comfortable one. We hope that we have the pleasure to welcome you back to Maldron Hotel Derry soon.

8/10 Good

Gordon

Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 19 Dec 2023
Dear Gordon, Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

8/10 Good

N

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 11 Dec 2023
Dear Guest,Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the near future for another enjoyable stay.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is a great location and decent price but needs some updating
Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 10 Dec 2023
Dear Paul, Thank you for taking the time to leave a review of our hotel. We appreciate and follow up on all guest comments so thank you for sharing your feedback. We hope to welcome you back to the hotel again in the near future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 10 Dec 2023
Dear Joanne,Thank you for choosing to stay with us on your recent visit to Derry. I am pleased that we were able to offer you all the facilities to make your stay a comfortable one. We hope that we have the pleasure to welcome you back to Maldron Hotel Derry soon.

10/10 Excellent

DAVID

Stayed 1 night in Dec 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 10 Dec 2023
Dear David,Thank you for your great rating of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kind Regards, Shannon Fitzpatrick /Guest Relations on 6 Dec 2023
Dear Christopher,Thank you for your great rating of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel with the most helpful staff. Will stay here again for sure
Stayed 1 night in Nov 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 28 Nov 2023
Dear John,What a pleasure it was to have you stay with us recently. Thank you for your kind words regarding our staff, they are very much appreciated. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 19 Dec 2023
Dear Andrew,Thank you for your great rating of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 20 Nov 2023
Dear Rosemary,Thank you for your great rating of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must visit Derry, and this a great stay.
Nice hotel just a few steps off the Diamond. Easy access to the city wall. Best in Show award to Shannon at the desk...super-friendly and super-helpful, she made looking for supper, looking around, and even parking great experiences. Breakfast was well appointed, too!
Stayed 1 night in Nov 2023
Response from Kadie Mellon on 14 Nov 2023
hi John,Thank you for such a wonderful review of the hotel and ill be sure to pass on your kind words to Shannon.We look forward to welcoming you back to Maldron Hotel Derry again

8/10 Good

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and basic no late bar
Stayed 1 night in Nov 2023
Response from Kadie Mellon on 14 Nov 2023
Hi Frank,Thank you for your review.We do however have a late bar in the lobby after hours as our night team offer these services.We look forward to welcoming you back to Maldron Derry again

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 8 Nov 2023
Dear Philip,Thank you for your 5* rating of Maldron Hotel Derry. It is always wonderful for our guests to share their experiences with the rest of the world. We look forward to welcoming you back for another enjoyable stay in the near future.

10/10 Excellent

Wayne, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 3 Nov 2023
Dear Wayne,Thank you for your fantastic rating of Maldron Hotel Derry.We hope to welcome you back in the near future.

10/10 Excellent

Donald

Stayed 1 night in Oct 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 18 Oct 2023
Dear Valued Guest,It was a pleasure to have you stay with us recently. I am delighted to read that everything was just as you’d want it to be. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in a great location. Great room and comfy bed.
Stayed 1 night in Oct 2023
Response from Kadie on 15 Oct 2023
Hi Brian.Thank you for a great review. We look forward to welcoming you to maldron hotel derry againRegardsKadie

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 15 Oct 2023
Thank you

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shannon on reception was excellent - one of the best members of staff we came across in our trip around Northern Ireland. No request was too much and she advised us of events and dining options that were so good.
Stayed 1 night in Oct 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 24 Oct 2023
Dear Margaret,I want to thank you personally for your kind words. It is so pleasing to read comments from guests who have had a great experience with us and so encouraging. I sincerely hope to welcome you back to Maldron Hotel Derry in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Weekend break
Hotel central. Buffet breakfast very good. Staff not very friendly. Bathroom not very clean
Stayed 2 nights in Sep 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 1 Oct 2023
Dear Valued Guest,Thank you for taking the time to leave a review of our hotel. We appreciate and follow up on all guest comments so thank you for sharing your feedback. We hope to welcome you back to the hotel again in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great staff, very helpful.
Stayed 1 night in Sep 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 15 Sept 2023
Dear John,Thank you for choosing to stay at The Maldron Hotel Derry and I am delighted that you enjoyed your recent stay with us. We really look forward to welcoming you back to the hotel in the near future for another enjoyable stay.

10/10 Excellent

John

Liked: Staff & service, room comfort
nice good located hotel shame for the dinner mixup
checkin good parking good and free if available receptionist and other staff very helpful only downside was due to a coach your staying there the restaurant was booked out until 8.15pm with no warning. would have been nice if some consideration was given to the other hotel guests
Stayed 1 night in Sep 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 15 Sept 2023
Dear John, Thank you for taking the time to leave a review of our hotel. We appreciate and follow up on all guest comments so thank you for sharing your feedback. We hope to welcome you back to the hotel again in the near future.

10/10 Excellent

David

Stayed 2 nights in Sep 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 12 Sept 2023
Dear David,Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent.
Stayed 1 night in Sep 2023
Response from Kadie Mellon on 10 Sept 2023
Hi Jim,Thank you so much for a great 5 out of 5 review. We do hope you had a lovely stay and will look forward to welcoming you back to Maldron Derry again

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 6 Sept 2023
Good Morning David,Many thanks for taking the time to leave a rating of our hotel. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy with my stay at the Maldron Derry. Friendly and helpful staff.
Stayed 3 nights in Aug 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 31 Aug 2023
Dear Rohan,Thank you for choosing to stay at The Maldron Hotel Derry and thank you for taking the time to leave this great review as we welcome all feedback. I am delighted that you enjoyed your recent stay with us. We really look forward to welcoming you back to the hotel in the near future for another enjoyable stay.

10/10 Excellent

Sharon

Travelled with family
Was happy with everthing
Stayed 2 nights in Aug 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 26 Aug 2023
Dear Sharon,Thank you for staying with us a taking the time to leave such positive feedback. It is wonderful to know you enjoyed your stay. We hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relation on 22 Aug 2023
Dear Guest,It was a pleasure to have you stay with us recently. I am delighted to read that everything was just as you’d want it to be. We hope to welcome you back in the near future for another enjoyable stay.

8/10 Good

Megan, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel room. Great location. Walkable to most shops sights and restaurants. Very comfortable stay.
Stayed 2 nights in Aug 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 22 Aug 2023
Dear Valued Guest, Thank you for choosing to stay with us on your recent visit to Derry. I am pleased that we were able to offer you all the facilities to make your stay a comfortable one. We hope that we have the pleasure to welcome you back to Maldron Hotel Derry soon.

6/10 Okay

Ciaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are great folks, helpful beyond the point that they should be. I have only one issue, the breakfast is appalling! You would get a better one in Coldizt, but as I said the staff are class
Stayed 1 night in Aug 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 23 Aug 2023
Dear Ciaran,Thank you very much for staying with us and for offering a great review. We take pride in offering warm hospitality to all our guests and I am delighted that you were taken by our team’s friendliness. I must admit that our breakfast in the hotel is one of the main areas which we are complimented on, never-the-less, I am so sorry that on this occasion you felt otherwise. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Beth

Travelled with family
Disliked: Amenities
The hallways were dingy No fan or ac The rooms were spacious and beds comfy
Stayed 1 night in Aug 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 19 Aug 2023
Dear Valued Guest, Thank you for taking the time to leave a review of our hotel. We appreciate and follow up on all guest comments so thank you for sharing your feedback. We hope to welcome you back to the hotel again in the near future.

6/10 Okay

Caroline

Travelled with partner
Liked: Staff & service
This was a disappointing stay. Having stayed at The Maldron in Belfast and in Glasgow before, I thought that The Maldron Derry would offer the same level of comfort and service. The customer service was flawless, however the hotel and the room itself are a bit run down - not what I expected from a four star hotel. The location is very central though, and it was a good stay overall, just a bit pricey for what it was.
Stayed 1 night in Aug 2023
Response from Best Wishes, Shannon Fitzpatrick / Guest Relations on 8 Aug 2023
Dear Caroline,I am sorry to learn that you were disappointed with your recent stay at the hotel, we always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. I have shared your review with the relevant department managers to investigate your feedback regarding our guest rooms. That being said, I am very happy to hear our customer service you found pleasant. I thank you very much once again for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Toenails on the floor
This place was not what I was expecting. At all. I’ll start with the positive which was the friendly staff. The lobby looks nice but it’s a facade. I can’t believe this is rated four stars. It was run down with dirty carpets throughout. If you read through the recent reviews, you’ll see that this is not the only one that mentions toenail clippings on the floor. Yes, you read that right. Toenails. There is also motion sensing lights everywhere so the dirty hallways are pitch black as you approach your room. The area around the hotel does not feel safe either. We were disappointed in Derry overall. Would def not return.
Carpets were stained
Dark hallways until you walk down them
Stayed 1 night in Aug 2023
Response from Kadie on 13 Aug 2023
Good Morning,We apologise we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Maldron is right inside the Derry walled city and is within 5 minutes of the Tower Museum. We loved that we could walk the top wall from our hotel and explore the area within the walls as well as the peace bridge and the murals. Breakfast was delicious!
Stayed 1 night in Jul 2023
Response from Shannon Fitzpatrick / Guest Relations on 1 Aug 2023
Dear Denise,Thank you for taking the time to write a top-rated review for Maldron Hotel Derry. It is always a pleasure to have our guests share their experiences with rest of the world. A very warm welcome awaits you on your next stay. Kind regards,

10/10 Excellent

joseph

Stayed 2 nights in Jul 2023
Response from Kind Regards, Shannon Fitzpatrick /Guest Relations on 19 Aug 2023
Dear Guest,Thank you for your rating review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

10/10 Excellent

Margaret

Stayed 3 nights in Jul 2023
Response from Kind Regards, Shannon Fitzpatrick /Guest Relations on 1 Aug 2023
Dear Margaret,Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was full so we were in a disabled room with lower sink, toilet. No fan/exhaust in the bathroom. Parking is an issue and we had to park 4 streets away and download a specific app to pay for parking. Within close walking distance to Free Derry Museum.
Response from Kind Regards, Shannon Fitzpatrick /Guest Relations on 29 Jul 2023
Hi Annette,Thank you for choosing The Maldron Hotel Derry on your recent visit to the city and for your feedback as we welcome all. A lot of our fully accessible rooms is also our Family Rooms due to the size of the rooms, therefore that is why you had a fully accessible room type. We do hope to have the opportunity to welcome you back in the near future.

8/10 Good

Justin

Liked: Cleanliness, staff & service
3-star hotel
We found this hotel to be pretty basic. It was kind of run down and shabby looking. The beds weren’t very comfortable and the pillows were flat. The shower had good water pressure. Still, we got a great price for the room so I guess it was worth what we paid for it. Probably more 3 stars than 4.
Stayed 2 nights in Jul 2023
Response from Kind Regards, Shannon Fitzpatrick /Guest Relations on 21 Jul 2023
Dear Justin,Thank you for choosing The Maldron Hotel Derry on your recent visit to the city and for taking the time to leave such feedback as we welcome all.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Maldron in Derry. The hotel is within the old city walls and it is easy to walk anywhere from there. The room was a bit warm (it was an unusually hot June) but we were able to get a fan.
Stayed 2 nights in Jun 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 11 Jul 2023
Dear Karen,Thank you for choosing to stay with us on your recent visit to Derry. I am pleased that we were able to offer you all the facilities to make your stay a comfortable one. We hope that we have the pleasure to welcome you back to Maldron Hotel Derry soon.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 11 Jul 2023
Dear Diane,Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. Hopefully we will have the pleasure again soon.

4/10 Poor

Lisa C

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Parking was not on the property. The mattress was super hard. Turns out that it was flipped over to the hard side because the soft side was wet. The staff did resolve this by bringing a new mattress after calling a manager.
Stayed 1 night in Jun 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 29 Jun 2023
Dear Lisa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Our carpark is extremely limited and does operate on a first come first serve basis, however our reception team are on hand to redirect to alternative parking at any time. I do apologise for any inconvenience this may have caused.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Claire

Stayed 1 night in Jun 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 29 Jun 2023
Dear Claire,Thank you for your great rating of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bit hard walking up the steep hills but that's what you get if you want to stay in the walled city
Stayed 2 nights in Jun 2023
Response from Kind Regards, Shannon Fitzpatrick / Guest Relation on 15 Jun 2023
Dear Helen,Thank you for choosing Maldron Hotel Derry on your recent visit to the city. We appreciate your feedback, and hope to have the pleasure of having you as our guest again in the near future.