Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
78% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom London

Time for an update.

Posted 30-Oct-2014
Pros: The staff.
Cons: See above.
Location: Stroke city is nearby but I really have no interest in local activites.
I have a soft spot for this place because I used to have Sunday lunches here back in the 70's. Having said that, it needs to be updated. The staff are perfectly nice but it just has the feel of an outdated location. Some of the little things bothered me; the doors to this place are simply too narrow, especially if your wheeling a suitcase. The front door doesn't even have a ramp for the disabled let alone luggage (at least I didn't see anything like that). The ladies serving the breakfast are very nice and helpful but I'm afraid the cuisine doesn't match. I almost spat out my orange juice and the toast was too blackened. The hot food just wasn't appetizing. The access to the car park is cumbersome and illogical. The swimming pool has a better car park than the front of the hotel. I wish them well but I shan't be returning. It's off to the Roe Hotel next year.
4 out of 5
Recommended
for Everyone
by firemanfrom Yorkshire

Nice hotel.About ten minutes drive from Derry City

Posted 26-May-2014
Taxi to Derry City is about £10 but you can get a discount if you book at reception.
5 out of 5
Recommended
for Everyone
by A verified traveller

1 nt stay was so relaxing we felt we had 4/5 nts

Posted 21-Jan-2014
staff were so helpful and restaurant food excellent. beds comfortable will return
4 out of 5
Recommended
for Everyone
by john

Comfortable

Posted 11-Dec-2013
Pros: Spacious rooms quiet location Good size tv with reasonable number of channels. Good wi fi.
Cons: Nice fire place but was totally commandeered by a group.
4 out of 5
Recommended
for Everyone
by Brewerkelfrom Toronto, Canada

Proper base to explore the north of Ireland.

Posted 04-Jun-2013
Pros: Quiet with plenty space.
Cons: Lobby restroom needs attention.
Location: A bit out of town, definitely for car travelers.
Lovely stay away from the bustle and confusion of Derry's downtown. Great location to day trip easr or west on the Coastal Causeway. We made a day trip all the way west to the Donegal coast and back! Great staff, excellent restaurant for evening meals as well as a fresh, hot breakfast each morning. Well done by us. Highly recommended!
3 out of 5
by Evelynfrom Aberdeen

Shabby, not chic

Posted 10-Apr-2012
Pros: Great food
Cons: Rooms and hotel in serious need of refurbishment
Location: The only hotel that's close enough to airport for an 8 am flight
The food was excellent, as was the service and the rooms were clean enough. However even in the room I was moved to a few of the tiles in the bathroom were chipped. The room I was initially given the remote had been lost for the TV and I having sat down briefly on the bed it felt like a camp bed (you could feel the springs through the mattress which was pretty thin. I must admit that it's been my experience with Best Western hotels in the past that the facilities are all there - pool, ironing board in room etc but that the hotel itself is in serious need of refurbishment.
4 out of 5
Recommended
by A verified travellerfrom N. Ireland

Would recommend

Posted 24-Nov-2011
Very happy with The Best Western Whitehorse Hotel. Comfortable overnight stay in clean and well presented hotel. Conveniently located to the City of Derry Airport and an easy drive to Derry/Londonderry. Didn't have time to use the swimming pool but it looked lovely.
5 out of 5
Recommended
by Paulfrom Stirling

Excellent

Posted 06-Oct-2011
A very pleasant stay was had for the little time I was there
5 out of 5
Recommended
by A verified travellerfrom Winnipeg

Great Hotel

Posted 21-Jan-2009
Great hotel. Very nice and helpful staff and great food. Would definitely stay again.