Double Studio | Private kitchen | Fridge, microwave, electric kettle, toaster
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Reviews of Flexistay Tulsi Aparthotel

3 out of 5
Flexistay Tulsi Aparthotel
256a High Street, Croydon, England

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 146 reviews" "
Rating 8 - Good. 47 out of 146 reviews" "
Rating 6 - Okay. 26 out of 146 reviews" "
Rating 4 - Poor. 21 out of 146 reviews" "
Rating 2 - Terrible. 13 out of 146 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

6/10 Okay

Elli

Business traveller
Disliked: Cleanliness, property conditions & facilities
This is a tired property, there was a hole in the floor covered by lino. Things broken and cracked. Yes, perfect location for ammeneties etc. But in room 1, do not stay. Things are rusty, shelves missing. Bed you can feel springs.

10/10 Excellent

Rejin

Stayed 1 night in Dec 2023

2/10 Terrible

Gareth

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Oluwadamilola Abdulkadir

Stayed 1 night in Oct 2023

6/10 Okay

adria

Travelled with partner
Liked: Property conditions & facilities
Postcode take us to another property finally found the place no reception tock us about 20 minutes for someone to answer the buzzer . Then after call to get the room information were we where staying in. Once in we were happy very clean and spacious. Again we didnt know were to leave key upon leaving. Abit more communication is needed
Stayed 1 night in Sep 2023

4/10 Poor

Arthur, Seattle

Travelled with family
Disliked: Amenities, property conditions & facilities
The reception desk was not attended at any time during the stay. I was directed to the room by an intercom at the front door and put the key in a drop box on checkout. This gave me a feeling the property was not very secure.
Stayed 1 night in Aug 2023

4/10 Poor

Olufemi

Disliked: Amenities, property conditions & facilities
There was no reception
Stayed 1 night in Aug 2023

4/10 Poor

Lee

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Not great
This place has dirty, stained carpets. Wallpaper hanging off. Not a happy stay.
Stayed 1 night in Jul 2023

8/10 Good

Behnam

Stayed 1 night in Jul 2023

6/10 Okay

Sivakumar

Stayed 1 night in Jul 2023

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with a very strong wifi signal & a laundry room. Best part - the latter is free for guests.
Stayed 4 nights in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Peter

Liked: Cleanliness, room comfort
No brainer. Just choose this place.
I can’t understand why people spend the same amount of money to stay in a different hotel with no cooking facilities. This place might not be the Ritz but the money you can save because you can cook your own food instead of having to order in or eat out is great. Everything was clean and well maintained. I will be staying here again at some point.
Stayed 1 night in Mar 2023
Response from Ricky on 31 Mar 2023
Many thanks for your review

8/10 Good

Ottavio

Good stay
Stuff very helpful and friendly Good value for money , meets all the basic needs
Stayed 1 night in Feb 2023
Response from Ricky on 31 Mar 2023
Many thanks for your review

2/10 Terrible

Michael

Stayed 1 night in Feb 2023

4/10 Poor

Mizanur

Business traveller
Disliked: Cleanliness, room comfort
Avoid unless you like living in a hovel
Very tired shoddy workmanship and for the price it was very bad! Should stay in Travelodge or a premier in..apart from towels and bedding the place was soo tired and looked like a council flat in disrepair. Very noisy and hollow partition walls! Never again as I couldn’t sleep
Stayed 1 night in Feb 2023

8/10 Good

KEVIN

Stayed 6 nights in Nov 2022

4/10 Poor

Olajide

Stayed 25 nights in Jul 2022

6/10 Okay

Zuzana

Business traveller
Disliked: Cleanliness, property conditions & facilities
The receptionist was really nice soved any issues straight away. The room looked nothing like the one on the picture this place teally needs to fix up everything inside the room. Its ok for one night stay for a single person.
Stayed 1 night in Jul 2022

8/10 Good

jimbo

Liked: Cleanliness, room comfort
Good stay
The staff member was knowledge able and very helpful
Stayed 2 nights in Jul 2022
Response from Kumar on 15 Aug 2022
Thank you for a positive feedback this means a lot to us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Cockroaches in the bed and electricity that didnt work
Stayed 3 nights in Jul 2022
Response from Kumar on 15 Aug 2022
We have done the pest control treatment and the whole electricity line is checked and fixed now

10/10 Excellent

Malin

Stayed 1 night in Jun 2022
Response from Ricky on 27 Jun 2022
Many thanks for your review

2/10 Terrible

Emily

Stayed 1 night in Jun 2022
Response from Ricky on 27 Jun 2022
Sorry you didnt have a good stay. Please feel free to get in touch to feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ammy on 12 Jan 2020
Hey, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Never again this hotel smells I didn’t get any sleep whatsoever
Stayed 1 night in Nov 2019
Response from Ammy on 1 Dec 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would really recommend this hotel since it will meet your privacy standards. It will make you feel at home. I really liked the kitchenette. It was very helpful. Needless to say that the staff were really helpful and respectful. I would really want to send my thanks to Nandeeesh because of his assistance to me on my last day.
Stayed 28 nights in Oct 2019
Response from Ammy on 19 Nov 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ammy.

4/10 Poor

Warren, Calgary

Travelled with partner
Disliked: Cleanliness, amenities
Dirty, moldy, dank (windows barely open) Cleaning staff didn't do much in the 9 days we were there. If I didn't have to prepay, wouldn't have stayed there
Stayed 9 nights in Nov 2019
Response from Ammy on 15 Nov 2019
Sorry for the discommode, Warren! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Sort out check in ahead - like the Crystal Maze!
Interesting check-in. Couldn't work out how to get in once we were inside the building itself. There was a bank of six minisafes containing keys, each with a combination locks, to which we had no codes. We weren't sent any instructions other than the hotels.com confirmation. On the reception desk was a OYO card telling us how much they cared about our satisfaction with a phone number to call. I rang it, asking how we accessed our room. The gentleman I spoke to couldn't help. He needed a booking reference in a different format from that which I had. I asked if he could search for my booking by my surname. No he couldn't - only by arrival date or booking ref. So I asked him to search by arrival date. He did this - BUT HAD NO RECORD OF THE FLEXISTAY TULSI on OYO's system!!! How can this be possible? Anyway, after 8 minutes getting nowhere, I noticed another number - a Flexistay number. The gentleman on the end of this was helpful and told me my room number and that it was unlocked with the keys inside. Sorted! The room itself was OK. The floor could have done with a sweep. The road noise was terrible, despite double glazing. But there was a fridge cooker, iron, hairdryer, toaster, etc. The bed was comfortable enough and the room was a nice size.
Stayed 1 night in Oct 2019
Response from Ammy on 22 Oct 2019
Hey, Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

8/10 Good

Elliot

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2019
Response from Ammy on 22 Sept 2019
Thanks for rating us positively,Elliot! Glad to see that the services offered by us meet your expectations, we’ll endeavor to keep it up. Regards, Ammy.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Good value for money property. Meets all the basic needs and despite its streetside location is relatively quite. Have stayed here a few times for short term needs.
Stayed 2 nights in Aug 2019
Response from Cheshta on 30 Aug 2019
Delighted to hear your words of praise, Marc! We’ll ensure to provide a consistent service in the future too. Have a pleasant day ahead :) Regards, Cheshta

6/10 Okay

Zoe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In happy stay
Hi I stayed at Tulsi aparthotel before and it was really nice so booked it again .stayed at the same aparthotel and in the same room with my partner and it was really nice for the first day. The second day was not so good as my partner was sitting on the wheelie chair and one of the wheels came off causing my partner to a fall off the chair and hit his head.then on the Sunday night I went to go in the desk cupboard and the screws came through the holes in the to hinge.Now this make us have second thoughts about staying in this place again. As you don't expect somewhere where customers are staying to be that poorly maintained
Stayed 2 nights in Aug 2019
Response from Ammy on 24 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Ammy on 5 Aug 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Nice rooms. Noisy outside but you can't do much about that with it being in the town centre. 99% sure it's being used as a knocking shop though!
Stayed 3 nights in Jul 2019
Response from Ammy on 31 Jul 2019
Hi, Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice spacious room. Mattress could do with a change (lumpy). Bathroom really nice and a good bath. Good there is a fan in the room (room was HOT). Utensils all there. Free washing machine facilities.
Stayed 3 nights in Jul 2019
Response from Ammy on 27 Jul 2019
Hi, Thanks for spending your valuable time to write the review. Feedback and suggestions of our valued like you always motivate us to improve our services further. Regards, Ammy.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic option!
We loved this place! Spacious room and great kitchenette. Super close to metro and transit options. Such an easy commute so you can avoid expensive London prices. Good fish and chips restaurant and convenience store nearby. We will stay here again!
Stayed 3 nights in Jul 2019
Response from Ammy on 16 Jul 2019
Delighted to hear your words of praise, Kathryn! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's to much noise from the high street ! The room was clean and the man from the front desk very polite !
Stayed 2 nights in Jul 2019
Response from Kumar on 9 Jul 2019
Hello Guest, Thank you for giving us high rating, our windows are double glazed too, we do understand that we are on the high street and there is a possibility of road noise.

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay
I was amazed at how clean, organised Oyo Tulsi is. Rooms were as described. Well presented. I was able to use the kitchenette and nothing compares to a quiet, clean, serene well positioned apartment. Going places was as easy as 5 minutes. This is the place to stay when one is away from home.
Stayed 3 nights in Jun 2019
Response from Ammy on 25 Jun 2019
Hi, Betty! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Ammy

8/10 Good

audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cupboard
Ok, it's a cupboard with a small window. Ok for just 1 night. The shower base overran with water because the water couldn't drain quick enough, so could flood. The Romainain Clearer, not too pleasant and pretends not to speak English - no good if you ask a question, but seems to understand when suits. The other Clearer is much more pleasant and helpful. Apart from that everything was fine and well.
Stayed 1 night in Jun 2019
Response from Ammy on 21 Jun 2019
Hi, Audrey! Thanks for spending your valuable time to write the review. Surely, we’ll work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Ammy

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Ammy on 21 Jun 2019
Charmed to see you loved our services! Have a pleasant day ahead :) Regards, Ammy

6/10 Okay

Sharon

Disliked: Staff & service, room comfort
High street Croydon
Didn’t see anyone from the apartments for check in or out! The bed was really creaky and tbh needs to be replaced, no plug for the bath and the shower head was placed in a ridiculous part of the bath
Stayed 3 nights in May 2019
Response from Manager on 28 May 2019
Hello Sharon, Thank you for your feedback, we have escalated the same to the operations team and they will look into the issues and have them fixed

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower me with riches
It was great, only the shower was too hot and couldn't get it to the right temperature to shower underneath. Great room.
Stayed 8 nights in May 2019
Response from Kumar on 28 May 2019
Hello Audrey, Thank you for giving us high rating, we look forward to welcome you again to our aparthotel.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean staff very helpful.
Stayed 5 nights in May 2019
Response from Kumar on 28 May 2019
Hello John, Thanks for giving us good rating, we look forward to welcome you again to our aparthotel.

4/10 Poor

Francesca

Disliked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from Manager on 28 May 2019
Hello Francesca, We see from your rating that you aren't happy with your stay but cannot see the reasons for your dissatisfaction

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in May 2019
Response from Kumar on 28 May 2019
Hello Gheorghe, Thanks for rating us high, we look forward to welcome you again to our aparthotel

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Lovely peoperty, no communication with staff until i passed a man and gave him my key this morning, no probs at all lovely low key hotel x
Stayed 1 night in May 2019
Response from Manager on 28 May 2019
Hello Guest, Thanks for dropping us a good rating, we do not have staff 24 hours onsite but we are available just a call away.

4/10 Poor

NA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I was given room number 1 and shower does not work . It will only be very cold to very hot water and sudden change of water temperature. When I reported this problem on first day through phone as no one is available on the property to talk to, I was promised it will be fixed but not happened Further noise of water dropping on to metal keep coming through out the night . It was not quiet any time during the night.
Stayed 3 nights in Apr 2019
Response from Manager on 28 May 2019
Hello Guest, We appreciate your feedback on the shower issue, after couple of attempts we have fixed the problem.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
I found the accommodation clean and comfortable, a little noisy from the main road not to bad.the little kitchen and fridge is handy
Stayed 4 nights in Apr 2019
Response from Kumar on 28 May 2019
Hello John, Thanks for dropping us a good review, we look forward to welcome you again to our aparthotel.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
What I did not like is their shower. It has no control. Too hot and too cold. We were unable to set it to make it warm. All through our stay we couldn't get a stable setting for bathing, it's always too hot or cold.
Stayed 1 night in Apr 2019
Response from Edward on 25 Apr 2019
Hi! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time Regards, Edward

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Edward on 23 Apr 2019
Thank you for the positive rating! Hope to welcome you again soon :) Regards, Edward

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rio on 17 Apr 2019
Hey, It’s always good to see our guest happy. Such feedback really helps us. Keep them coming :) Regards, Rio