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Reviews of Threadneedles, Autograph Collection

5 out of 5
Threadneedles, Autograph Collection
5 Threadneedle Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 449 out of 684 reviews" "
Rating 8 - Good. 171 out of 684 reviews" "
Rating 6 - Okay. 45 out of 684 reviews" "
Rating 4 - Poor. 11 out of 684 reviews" "
Rating 2 - Terrible. 8 out of 684 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and attentive.
Stayed 2 nights in Apr 2024
Response from Mehreen (Receptionist) on 8 Apr 2024
Dear Mr Richard, Thank you for sharing your valuable words with us!I will ensure to pass your lovely feedback to our team; we are delighted that we were able to ensure your stay was splendid. Kind regards,

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top class
Stayed 2 nights in Mar 2024
Response from Zabrina on 31 Mar 2024
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcoming you back again soon.With kind regards, Zabrina (Receptionist)

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel close to Bank Tube station. Great service with fabulous restaurant.
Stayed 2 nights in Dec 2023
Response from Yewgene (Receptionist) on 25 Dec 2023
Thank you for your review Ms Hunter. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and welcoming at all areas . Very efficient when requiring any assistance. Would definitely return. Thank you
Stayed 2 nights in Dec 2023
Response from Yewgene (Receptionist) on 18 Dec 2023
Dear Ms BarryThank you sincerely for your review. We are always happy to receive such positive comments and will be sharing yours with the team. Wishing you a safe journey home, the team are looking forward to your next visit.Kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yewgene (Receptionist) on 25 Dec 2023
Thank you for your review Mr Carleton. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

8/10 Good

Elsa

Stayed 1 night in Dec 2023
Response from Yewgene (Receptionist) on 16 Dec 2023
From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.Kind regards

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel. Great staff. Good size room with all amenities needed. Great cocktails!
Stayed 1 night in Dec 2023
Response from Yewgene (Receptionist) on 16 Dec 2023
Dear Ms BournsThank you sincerely for your review. We are always happy to receive such positive comments and will be sharing yours with the team. Wishing you a safe journey home, the team are looking forward to your next visit.Kind regards,

6/10 Okay

Simon

Travelled with partner
Liked: Staff & service
The hotel was superficially very nice with an attractive lobby area but it was rather devoid of atmosphere and seemed rather quiet and deserted. The reception staff were helpful and professional and should be praised for their efforts. Our main gripe was the room which was tucked away as part of a small mezzanine area and which gave us a view of a brick wall about 2 feet from the window. Although not expecting an uninterrupted view of London's landmarks, this was not what I'd expect from a 5 star hotel (or the price paid). If we'd have been staying more than one night, I'd have complained. Probably not somewhere we'll be looking to return to.
Stayed 1 night in Nov 2023
Response from Yewgene (Receptionist) on 16 Dec 2023
Thank you for your detailed feedback regarding your stay. We apologise for the inconvenience caused with the room and the view. We sincerely hope we will be able to welcome you back again soon. Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yewgene (Receptionist) on 3 Dec 2023
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcoming you back again soon.With kind regards,

10/10 Excellent

Suzanne D.

Stayed 2 nights in Nov 2023
Response from Yewgene (Receptionist) on 29 Nov 2023
Thank you for your review. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and good furnishings, with limited temperature control. Shouldn't have to rely on the stand-alone electric heater for overall warmth at night. Front-desk staff courteous and efficient, but lack general knowledge about surrounding areas.
Stayed 3 nights in Oct 2023
Response from Yewgene (Receptionist) on 4 Nov 2023
Dear Guest, We’re very sorry to hear your stay was disturbed by the room temperature control. We will also be investigating the front desk's general knowledge of the area. Your feedback is highly valued, you can be assured we will be investigating further. We thank you for the time you have taken to write your review.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Anna on 22 Oct 2023
Thank you for sharing your experience online. It’s nice to know that you had an enjoyable stay. We look forward to welcoming you back again soon!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Yewgene (Senior Receptionist) on 11 Nov 2023
Thank you for your review. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Hirakant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and adjacent seating area looks luxurious and the staff was very polite and welcoming. One thing that seems a bit problematic is Uber or taxi services find it difficult to navigate to this hotel. Not sure whats going on there.
Stayed 1 night in Oct 2023
Response from Yewgene (Receptionist) on 16 Oct 2023
Dear Guest, We appreciate the time you have taken to write your review and share with other travellers. We’re happy we were able to make your stay an enjoyable one and look forward to your next visit.Best wishes

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yewgene (Receptionist) on 16 Sept 2023
From the entire team here at Threadneedles Hotel, we sincerely apologise for the issues you experienced during your last stay. You can be assured we are fully investigating these issues and finding a solution. Thank you for your valued feedback.Warm regards,

10/10 Excellent

Dennele Anthea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding experience during our stay at Threadneedles! The staff exceeded our expectations with their friendliness, attentiveness, and accommodating demeanor. They prioritized our satisfaction and even offered suggestions that I didn’t even think of that enhanced my overall experience. I often travel with my son around the world, I was pleasantly surprised by how warmly and courteously everyone treated him, despite him being one of the few children staying there at the time. They went out of their way to make him feel special. The room was spacious room, the biscuits delicious, the shower was always hot, and the bed was so comfortable that I felt restored after long a day traveling through London. The hotel has a peaceful ambiance that is nestled in such a busy part of London. Its convenient location allowed us to easily explore the city and dine at excellent restaurants. We had easy access to the tube stations (Bank, Liverpool, and Monument) and the close bus stops gave us other options for exploration. Threadneedles truly one of the best hotels I’ve stayed at and made our stay in London memorable and enjoyable. I would like to thank the housekeeping staff as well. They were always pleasant and did a great job. Thanks for the thoughtful ans excellent service! I only have good things to say about our long stay at your hotel.
Stayed 15 nights in Aug 2023
Response from Yew Gene (Receptionist) on 16 Sept 2023
Thank you for your detailed review. You can be assured your comments will be shared with the entire Threadneedles team. From all of us, we wish you a safe journey home and look forward to welcoming you again soon.Best Wishes

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yewgene (Receptionist) on 16 Sept 2023
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcome you back again soon.With kind regards,

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely - would visit again!
Lovely quiet hotel in the City - we were there Friday to Monday so lots of shops etc closed but so close to the tube and easily walkable to more touristy areas. Staff couldn’t have been more helpful, breakfast expensive if not included in your deal but very nice. Comfy bed, huge telly, great bathroom and nice toiletries provided
Stayed 3 nights in Aug 2023
Response from Yew Gene (Receptionist) on 22 Aug 2023
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcome you back again soon.With kind regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Yew Gene (Receptionist) on 22 Aug 2023
Thank you very much for your review. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

6/10 Okay

Purevdorj

Liked: Cleanliness, property conditions & facilities
those hotel had historic and nice building
Stayed 1 night in Aug 2023
Response from Yew Gene (Receptionist) on 22 Aug 2023
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcome you back again soon.With kind regards,

8/10 Good

WEI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Spitalfield Market and subways.
Stayed 1 night in Jul 2023
Response from Yew Gene (receptionist) on 10 Aug 2023
From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.Kind regards,

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
From the very moment we arrived to our departure, the staff were on hand, polite, courteous, accommodating, and made our stay perfect!!
Stayed 1 night in Jun 2023
Response from Yew Gene (receptionist) on 22 Jun 2023
Dear Elliott, Thank you sincerely for your review. We are always happy to receive such positive comments and will be sharing yours with the team. Wishing you a safe journey home, the team are looking forward to your next visit.Kind regards

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive and willing to make our stay very comfortable. We were sorry that the gym and pool was outside the hotel and ended up not using it. Our room was huge and we appreciated that on request on arrival the double bed was split into two singles, whereas when I phoned and asked for the twin the night before I was told that none were available and in fact, before booking a twin was priced as being £90 more on Expedia. By the way, my advice to anyone is that Sunday nights at hotels tend to be significantly less expensive than any other night, as was the case here for us.
Stayed 1 night in Jun 2023
Response from Yew gene (Receptionist) on 8 Jun 2023
Thank you sincerely for your review. We are always happy to receive such positive comments and will be sharing yours with the team. Wishing you a safe journey home, the team are looking forward to your next visit.Kind regards

8/10 Good

Leman

Stayed 1 night in May 2023
Response from Yew Gene (receptionist) on 1 Jun 2023
Thank you for sharing your experience online. It’s wonderful to hear you had an enjoyable stay, we look forward to welcoming you back again soon.With kind regards,

10/10 Excellent

george, Oyster Bay

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room was simple, but handsome. Everything I needed snd high quality. Staff was outstanding.
Stayed 2 nights in May 2023
Response from Diana (Duty Manager) on 6 May 2023
From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.

6/10 Okay

SEAN

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Disappointed the bar/restaurant was closed during our stay. Otherwise it was an adequate stay. Convenient, central and walkable area.
Stayed 1 night in Apr 2023
Response from Diana (Duty Manager) on 5 May 2023
Thank you for your detailed feedback regarding your stay. We apologize for the inconvenience caused by the restaurant as it is closed during the weekend but back open from Monday to Friday from 12 pm - 3 pm. We also provide 24-hour room service from our bar lounge menu should you need to grab something to eat. We sincerely hope we will be able to welcome you back again soon. Best regards,

10/10 Excellent

Carina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Diana (Duty Manager) on 5 May 2023
Thank you for your review Carina. We’re very happy to hear you enjoyed your stay with us here at Threadneedles Hotel and look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alyssa on 28 Mar 2023
From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.Kind regards,Reception

10/10 Excellent

Kieron

Stayed 1 night in Mar 2023
Response from Alyssa on 27 Mar 2023
From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.Kind regards,Reception

10/10 Excellent

Mrs S E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Diana on 4 Feb 2023
Dear Mrs. Smith,Thank you sincerely for your review. We’re happy we were able to make your stay an enjoyable one and look forward to your next visit.Kind Regards,DianaDuty Manager

10/10 Excellent

Georgios

Stayed 1 night in Jan 2023
Response from Diana on 4 Feb 2023
Dear Mr Constantinou, Thank you sincerely for your review. We’re happy we were able to make your stay an enjoyable one and look forward to your next visit.Kind Regards,DianaDuty Manager

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the city
My wife and I stayed at Threadneedles at the weekend. This is an excellent hotel. The staff are very professional and friendly and nothing seemed too much trouble for them. Luca on reception was amazing and made sure our stay was memorable. I would would definitely recommend this hotel
Stayed 2 nights in Jan 2023
Response from Diana on 29 Jan 2023
Dear Lea,From the entire team here at Threadneedles Hotel, we thank you very much for your review. We’re happy we made your trip to London a memorable one and hope to see you again soon.Kind Regards,DianaDuty Manager

10/10 Excellent

Alison

Stayed 1 night in Dec 2022
Response from Diana on 21 Dec 2022
Dear valued guest,Thank you kindly for your feedback.We are happy to hear you enjoyed your stay at Threadneedles Hotel.Looking forward to seeing you in the near future and Happy Holidays.Kind Regards,

6/10 Okay

Elin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location and helpful staff. But hotel overheated and my room needed a refurb. Bed linen etc clean, but furniture and fittings a bit battered.
Stayed 2 nights in Oct 2022
Response from Diana on 21 Dec 2022
Dear Elin Jones,Thank you for your feedback following your recent stay with us. Please accept my sincere apologies if we did not meet your expectations on this visit. Please let me know if you are staying with us in the future, so I can personally take care of your stay.Sincerely,DianaDuty Manager

8/10 Good

Daniel

Stayed 2 nights in Aug 2022

8/10 Good

Anthony, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a converted bank building which lends a certain charm to the property. Room was spacious, comfortable and well looked after. The surrounding area was surprisingly quiet (albeit it was in August). Dining in the hotel was not available whilst we were but it's London so there was plenty of options nearby
Stayed 8 nights in Aug 2022

10/10 Excellent

chun sing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, we didnt have a chance to try out all the restaurants nearby by looks nice. Only thing is rides is a bit hard to hail given its a small one way street.
Stayed 3 nights in Aug 2022

10/10 Excellent

Lisa

Stayed 1 night in Aug 2022

6/10 Okay

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, lack of staff training, lack of investment.
Phoned in before to ask about parking. The front desk were not very helpful and gave poor advice. They didn't seem too bothered. Hotel was probably once a 5 star, but lack of staff, training, cleaning and upkeep have left the hotel in a shadow of where it should be, particularly at the prices.
Stayed 1 night in Jul 2022

10/10 Excellent

arnold

Stayed 2 nights in Jul 2022

2/10 Terrible

Keir

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable. Quiet.
Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in May 2022

10/10 Excellent

Richard

Stayed 1 night in May 2022

10/10 Excellent

Brian R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little place with fantastic staff! Extremely helpful and kind- they made the stay worth it !
Stayed 2 nights in Apr 2022

8/10 Good

William

Liked: Cleanliness
Disliked: Staff & service
We enjoyed our stay but found the reception area very gloomy The receptionists however were smiling and charming. The room was rather small and the fittings tired and in need of some upgrading ! The kettle in the floor level cupboard was very odd especially for a couple of eighty year olds! Clearly the pandemic has taken its toll but your hotel now needs waking up !! This is a constructive criticism from people who would happily stay with you again should the need arise !! kind regards
Stayed 1 night in Mar 2022

6/10 Okay

Andrew

Not worth the money. Dated interior, cold!
All a bit smelly with a stand alone oil filled radiator, tired carpets, dated interior. Staff seemed friendly so didn’t want to complain.
Stayed 1 night in Mar 2022

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Lovely hotel, good location, very quiet at a weekend. Very comfortable room. Attentive staff. Would stay again.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022