Ratings based on 2,136 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffs

Overal perfect hotel for theater visits

Posted 19-Aug-2014
Pros: Location and friendliness
Location: Covent garden around the corner, all theatres in walking distance. Lots to do in the area
Great location staff very friendly and helpful. It is my hotel of choice when visiting London location so central.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Strand Palace Hotel

Posted 18-Aug-2014
Pros: Clean room and polite staff. Good value for downtown London.
Cons: Add air conditioning .... but it was understandably a very hot summer in the UK!
Location: Right on The Strand, close to The Savoy, a short walk (two small blocks) to a large tube station. Taxis always around, but hey, it's London!
This is a very reasonable hotel in the heart of London. Given the price and the others in the area, it is EXCELLENT value for money. We didn't have a lot of interaction with the staff, but they were pleasant and helpful. The room was VERY clean and even though we were by the elevator, the room was very quiet and comfortable. I would strongly recommend this to anyone who needs to stay in downtown London at a (relatively) reasonable rate ... for London, England that is! Good Stay!!
4 out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Comfortable hotel in an excellent position

Posted 15-Aug-2014
Pros: Location, decoration and soft-furnishings, choice of eating venues.
Cons: More towel rail space in the bathroom with room for two bath towels and two hand towels.
Location: Somerset House; National gallery and National Portrait Gallery; theatres all around; Lincolns Inn with John Soane museum; St Paul's Cathedral.
We enjoyed good beds in a small but well-appointed room; the deal included full English breakfast which was tasty and comprehensive. With Covent Garden, Leicester Square and Trafalgar Square within a few minutes walk, there is lots on the doorstep. I recommend this as a good value, quality hotel in central London.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Ideal location

Posted 12-Aug-2014
Found this hotel from Expedia.ca; info was clear and accurate. Hotel was showing some wear but the rooms were clean and adequate. We had plenty of towels and toiletries. The tea and coffee maker was a great convenience and always well supplied. Breakfast on the hotel was very good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Baton Rouge, LA

Convenient to London Central

Posted 11-Aug-2014
Pros: Location and staff
Cons: A/C for rooms with single beds. Fat women have hot flashes even sleeping alone. Hee, hee
Location: Theatre district nearby. Transportation convenient to all tourist sites.
Found the Staff extremely warm and helpful. Economical for location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value

Posted 11-Aug-2014
Good value for money for a hotel right in central London . Lack of air conditioning may be a problem in very hot weather. Reception staff helpful and room was fine. Altogether, a vast improvement from the old Trust House Forte days, which was when I last stayed there.
4 out of 5
Recommended
for Everyone
by A verified traveller from Devon

Good location for west end and city

Posted 08-Aug-2014
I really appreciated the location of the hotel and its facilities. The staff were a bit disappointing - especially those on reception - but in the lounge bar they were more personable. The room was fine, comfortable and clean. Good shower.
2 out of 5
by A verified traveller from New Zealand

Has really gone downhill

Posted 04-Aug-2014
Pros: Location. Near Covent Garden.
Cons: Most of it.
Location: Covent Garden a short walk.
I have stayed at this hotel many times over the past 6 years. This time was very different. I was placed in a room with no AC. It wasn't hot outside, but the heater was on full blast, the windows hardly opened, there was a fan but not much good circulating hot air. I lost my bag and had to find some toiletries.....there were none to be found and the ones that were available cost a fortune. Sad to say this was my last of many stays.
4 out of 5
Recommended
for Everyone
by A verified traveller from warwickshire

Great location, inexpensive room

Posted 25-Jul-2014
Pros: Location, staff, breakfast.
Cons: Non air conditioned room was too hot.
Location: Ideal location.
Helpful staff. Hotel very close to all the major sites. Ideal for an early morning run down the Mall, past Buckingham Palace, over to Westminster Bridge having gone past parliament, left past County Hall , the London Eye and back over the bridge to the hotel. Great breakfast to finish it all off. Would come again as great vfm.
2 out of 5
by A verified traveller from UK

Ridiculously expensive

Posted 21-Jul-2014
Pros: Location only.
Cons: Providing air conditioning & a more competitive price.
Location: Central to theatreland & Covent Garden.
Ridiculously expensive for sleeping in a single room the size of a closet. No air conditioning so extremely hot & unbearable.