Ratings based on 2,142 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wolverhampton, England.

Lovely hotel, perfect location.

Posted 24-Sep-2014
This hotel will not disappoint. It is in am excellent location for sightseeing and also only 5-10 minutes walk to the theatres. Hotel is very clean and the staff are most helpful. The reception can get quite busy and the queues fairly slow to move but other than that there are no complaints. The smell that greets you when you walk into the hotel is beautiful, a really lovely welcome. A very enjoyable stay, thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from everett, wa

Great location and comfortable

Posted 24-Sep-2014
The Strand could use some room updates (needs A/C,fridge, and larger closets), but the location is perfect to explore London. Free wifi in room was great, and lounge has nice privacy booths.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dudley

Great hotel in the heart of London.

Posted 21-Sep-2014
Pros: Right in the heart of London.
Cons: Perhaps the lifts.
Location: As I have already said right in the middle of places and events that we were interested in.
Just what we were looking for - good quality hotel, great breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveller from Leeds West Yorkshire

Great location

Posted 14-Sep-2014
Pros: Mainly, the staff
Cons: Nothing I can think of.
Location: Very central.
The staff were all pleasant, friendly and very helpful. The room clean and comfortable. I would definitely stay there again as it's in easy reach of theatres, shops in fact anything you would wish to do in the West End.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Business Executive

Best feature is its central location

Posted 03-Sep-2014
Pros: Central location and friendly helpful staff
Cons: Coffee at breakfast is undrinkable ...
We enjoyed the hotel and would stay there again. Better coffee at Breakfast would be an improvement.
5 out of 5
Recommended
for Everyone
by A verified traveller from SouthEast England

Extremely good 3 night stay

Posted 26-Aug-2014
Pros: I liked the conscience of 'nipping out' at any given time to be right in the heart of London. The doormen were always cheerful :)
Cons: Glass/Perspex panel instead of shower curtain
Location: Many theatres, national Gallery, Trafalgar, bust stops nearby (on bus route to the Tower of London), choice of places to eat, Covent Garden.
After reading done reviews about smallness of rooms and noisy night times I was little unsure of what to expect. Staff on check in were extremely polite and helpful - I had booked the Queen sized room and was given a room on the 3rd floor. I use a walking stick so was very grateful the lifts were relatively quick to arrive and smooth. On the 3rd floor there are a huge amount of rooms and did find it a bit confusing to find my room at first, bu a member of staff I spotted down one of the many corridors was extremely patient and polite in explaining where I went wrong and after describing the correct route was kind enough to check I reached the right area. The room was very clean thro-out, shelves in wardrobe and safe box for free use. The tv was good quality with ample stations to choose from including quite a few stations from foreign countries. Many nice touches like free bottles of water, full tea/coffee/biscuit utilities, light switches close to bed and good supply of soaps/shampoo etc. One slight off putting thing was the standard curtain type shower in the bath which I found a little too enclosed, but that was the ONLY slightly negative point. The bed was comfortable. Love the fact that all the windows had wooden sliding shutters which helped keep out the light and noise, which, OK was a tad noisy with open window, but it's a high tourist spot in London and no worse than I expected. Will definately stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffs

Overal perfect hotel for theater visits

Posted 19-Aug-2014
Pros: Location and friendliness
Location: Covent garden around the corner, all theatres in walking distance. Lots to do in the area
Great location staff very friendly and helpful. It is my hotel of choice when visiting London location so central.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Strand Palace Hotel

Posted 18-Aug-2014
Pros: Clean room and polite staff. Good value for downtown London.
Cons: Add air conditioning .... but it was understandably a very hot summer in the UK!
Location: Right on The Strand, close to The Savoy, a short walk (two small blocks) to a large tube station. Taxis always around, but hey, it's London!
This is a very reasonable hotel in the heart of London. Given the price and the others in the area, it is EXCELLENT value for money. We didn't have a lot of interaction with the staff, but they were pleasant and helpful. The room was VERY clean and even though we were by the elevator, the room was very quiet and comfortable. I would strongly recommend this to anyone who needs to stay in downtown London at a (relatively) reasonable rate ... for London, England that is! Good Stay!!
4 out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Comfortable hotel in an excellent position

Posted 15-Aug-2014
Pros: Location, decoration and soft-furnishings, choice of eating venues.
Cons: More towel rail space in the bathroom with room for two bath towels and two hand towels.
Location: Somerset House; National gallery and National Portrait Gallery; theatres all around; Lincolns Inn with John Soane museum; St Paul's Cathedral.
We enjoyed good beds in a small but well-appointed room; the deal included full English breakfast which was tasty and comprehensive. With Covent Garden, Leicester Square and Trafalgar Square within a few minutes walk, there is lots on the doorstep. I recommend this as a good value, quality hotel in central London.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Ideal location

Posted 12-Aug-2014
Found this hotel from Expedia.ca; info was clear and accurate. Hotel was showing some wear but the rooms were clean and adequate. We had plenty of towels and toiletries. The tea and coffee maker was a great convenience and always well supplied. Breakfast on the hotel was very good.