Ratings based on 2,149 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Affordable Luxury !

Posted 29-May-2015
Pros: The affordable luxury
Cons: Provide free reliable wi-fi. Who doesn't these days?
Location: Distance from most main attractions, however walk-able & near the Underground. Also, not many restaurants open after 10PM if you want a drink/snack.
When booking the hotel, I was originally seeking a semi-nice looking hotel close to all of the tourist sites and as well including free wifi. The hotel was definitely affordable luxury and the staff was quite friendly. Only disadvantages, over a mile from main attractions aside from Kensington Palace/ Garden, none the less, you can walk it as we did or take the Underground as we usually did at night. Biggest complaint is that you have to pay for wifi access which I was unaware of and even when you do, it is still spotty.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester UK

Excellent location, comfy room, great value

Posted 29-May-2015
Pros: It was clean, smart, comfortable and in an excellent location.
Cons: Great as it is!
Location: Near to museums. Tube station very near and being on the Central and District line we were within easy reach of everything we wanted to visit.
The location of the hotel is excellent, a 2-minute walk to the tube station which has good options for a quick breakfast before heading out for the day. The room was small but very clean, beds very comfortable, and quiet. Couldn't find a fault with the hotel and so pleased with it that we have already booked to return in a few months. So glad we found this gem!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2015
This was a great hotel in a very nice area, within walking distance of the subway, a Whole Foods store and some great restaurants. Friendly staff and nice room. We would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel de personal muy agradable y excelente Ubicac

Posted 22-May-2015
Hotel con personal muy agradable, encuentras personal que se comunica en varios idiomas, muy bien ubicado, a una cuadra de estación de tren subterraneo.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

BED AND ROOM

Posted 21-May-2015
Caro, claustrophobic room, very small bed, it's okay for teen 12 years but not for an adult, uncomfortable. I am disappointed with the bed and bedroom
4 out of 5
Recommended
for Couples
by A verified travellerfrom Dresden

Super Lage, aber eher ein Business Hotel

Posted 21-May-2015
Pros: Die Lage im wunderschönen Stadtteil Kensington. Relativ nah zur sehr belebten High Street. Im Zimmer war davon aber nichts zu hören. Ideal!
Cons: Wlan wurde angesprochen. Expedia sollte das Voucher auch auf Englisch anbieten.
Location: Kensington ist der ideale Stadtteil in London. Der Hyde Park ist wenige Gehminuten entfernt. Einkaufsmöglichkeiten sind noch näher.
Ich war nach den eher durchschnittlichen Beurteilungen positiv überrascht. Das Hotel ist sehr sauber, sehr modern und wirklich sehr hochwertig. Das Personal ist freundlich und zuvorkommend, das Zimmer war klein, aber sehr praktisch geschnitten und hatte sehr viele Verstaumöglichkeiten. Das Hotel würde auch in Deutschland als 4 Sterne Hotel durchgehen, und dafür ist der Preis mehr als angemessen. Ein kleines Problem gab es mit der Buchung. Über Expedia buchte ich ein Zweibettzimmer inklusive Wlan. (Preis hierfür knapp 0,30€ mehr pro Nacht) Auf dem Voucher stand (auf Deutsch natürlich): Inbegriffen: kostenloses Wlan. Laut Hotel war dieses nicht inklusive, sie wollten uns 10Pfund pro 24h und Gerät berechnen. Nach kurzer Diskussion und Vorlage des Vouchers konnte ich mich aber durchsetzen und bekam für all meine Geräte Wlan-Tickets. Das geht sowohl an Expedia, als auch an das Hotel, da ich denke, dass hier zwischen Reisevermittler und Hotel Kommunikationsschwierigkeiten gibt/gab. Sonst gibt es nichts zu bemängeln, ich habe den Aufenthalt sehr genossen. Das Frühstück habe ich nicht wahrgenommen.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Southern California

What a nice surprise

Posted 20-May-2015
Pros: Easy of access to city itself and friendliness of staff. Rooms were very comfortable and well appointed.
Cons: The only request I would make would be instructions on how to set the AC in the room.
Location: Local eateries are very close along with access to the underground station which can provide you with access to the entire city.
I read the reviews on this hotel and was a tad bit apprehensive; however, my stay was perfect. Granted the rooms are small, smaller than what we are use to here, but I really was only in the room to shower and sleep. I had a second floor room, adjacent to the elevator. It did get a little loud in the middle of the night, but I found it easy to roll over and fall back asleep. I loved the dual opening windows, which added ventilation to the room and fresh air, cooling the room off just right. My stay in this hotel was at the end of a 2 week tour of Spain and I found the beds here to be the best! Conveniently located near a tube station with an awesome pub around the corner as well as a coffee shop and other eateries in close proximity. The staff were very helpful and provided help on getting from one area to the next. Will definitely consider this hotel again when I come back to London :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2015
シングルルームはけして広くないけど、一人で過ごすには十分。住宅地に面した角部屋を用意してくれたので静かで過ごし易かったです。 浴室もバスタブ付でハンド&固定シャワーがついていて快適でした。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lincolnshire UK

Close to Kensington town hall

Posted 18-May-2015
Hotel was great. Stayed nights of 15th and 16th May. Pity the people in room. 333 had no respect for anyone on that corridor going in and out all evening and then starting again at 4 am. Hotel doors REALLY need to be thicker and designed so they can't slam them shut. Poor sleep because of others inconsideration. For those in 333 shame on you.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom cairns

Nice hotel great location

Posted 16-May-2015
Great location just off Kensington high street and a minute walk to closest tube station. Over all stay was good.