Ratings based on 975 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in central London

Posted 16-Apr-2014
Really glad I found this hotel on Expedia. I have stayed in London many times and wish I had found this hotel sooner. Very good for the price.
3 out of 5
by A verified traveller

Good location

Posted 15-Apr-2014
The location of the hotel is great and with good transport links. A little disappointed with the facilities in the room, bathroom was outdated. However the staff were friendly and welcoming.
2 out of 5
by Kevin from Midlands

Slightly Disappointing

Posted 07-Apr-2014
Pros: The location and general facilities were satisfactory.
Cons: The WIFI facilities could be better explain when enquiries are made. Reception staff could be a little warmer to customers.
Location: Good location close to the tube station.
Overall the experience was disappointing. The location was very good and generally the facilities were satisfactory. However, I found the staff to be a little rude and cold towards me at reception. When I enquired about wifi they said that there was a £10 charge which I paid, however, later during the stay I found that there are areas in the hotel where it is free and so I felt a bit ripped off. Furthermore, there were a few hairs in the bed and some old soap wrappers on the bathroom floor. Considering the price, I will most likely look elsewhere next time.
3 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 05-Apr-2014
This is the first below expectation hotel I've stayed in booked through Expedia. I'm saying I would recommend this hotel to friends based on location, pool and staff helpfulness. I stayed in room 2003 which clearly was not one of the refurbished rooms. It was the smallest room I've stayed in anywhere and had a number of issues: - the shower, if shower on full the curtain blew against you and the bathroom became soaked and steamy (no extractor) - the kettle had dust on it, probably because no-one wanted to use the meagre tea/coffee on offer, I included - the wardrobe space that to hang any clothes meant they were jammed in on both sides - the hairdryer and socket (see below) Staff were very helpful and there were computer and printing facilities which meant I could print my boarding passes. When I discovered the hairdryer wasn't working (probably related to the fact the socket was hanging off the wall with wires sticking out) 2 were brought to the room within 10 mins. I was told it would be repaired when I was out that day, it wasn't.
3 out of 5
Recommended
for Everyone
by A verified traveller

Central Hotel close to Museums

Posted 02-Apr-2014
Pros: Location.
Cons: 1st floor needs a bit of TLC
Hotel looked great . Booked a cheaper room which was quite small but OK for 1 night stay. But could hear every bit of conversation in the room next door , door closing etc- all night. My rating probably reflects this . Breakfast staff were great !
3 out of 5
Recommended
for Families
by joyce from Leeds Yorkshire

Good place for our needs

Posted 10-Mar-2014
Pros: Conveniant
Cons: Nothing
Location: Shopping
Pleasant place to be staff in the bar was very helpful
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location, Comfortable Room

Posted 24-Feb-2014
Pros: Comfortable
Cons: Toilet needs refurbed
Location: Location was fabulous.
Lovely hotel, great central location. We were attending a gig at Earls Court and it was less than a mile's walk. Staff were accommodating. Only issue was that the bathroom was slightly dated and some tiles were chipped. Other than that it was a lovely comfortable quiet room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to tube station and shops.

Posted 17-Feb-2014
Pros: Good location.
Rooms very dated and need to be refurbished, lifts not working. Problems with the "FREE" pool access.
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 28-Jan-2014
3 out of 5
Recommended
for Everyone
by norah from Dubai

Small room & internet charges too high

Posted 29-Dec-2013
Pros: Location
Cons: include internet and gym in cost.
Location: So much - London on the doorstep
I have stayed here a few times as the location is excellent - this time I paid for a superior room but it was so very small I was disappointed. I asked for a larger room but there was nothing better available. Then you have to p[ay 10 pounds for internet and 8 pounds to go to the gym even for a short session.