Breakfast, lunch, dinner served; British cuisine

Reviews of The Grand at Trafalgar Square

4 out of 5
The Grand at Trafalgar Square
8 Northumberland Avenue, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1013 reviews" "
Rating 8 - Good. 254 out of 1013 reviews" "
Rating 6 - Okay. 107 out of 1013 reviews" "
Rating 4 - Poor. 41 out of 1013 reviews" "
Rating 2 - Terrible. 24 out of 1013 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at The Grand! It was super convenient for the tube and very close to major attractions. The staff were very friendly and helpful and the room was immaculate. Who could ask for more??
Stayed 2 nights in Mar 2024
Response from The Grand at Trafalgar Square on 28 Mar 2024
Thank you for taking the time to review us Susan. We are delighted to hear that you loved your stay with us and that you found our team to be very friendly and helpful. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Lynwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location
Stayed 1 night in Jan 2024
Response from The Grand on 27 Mar 2024
Thank you for your review!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelled location to all the theatres and tube
Stayed 2 nights in Mar 2024
Response from Guest relations on 25 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand is located on Trafalgar Square, a great location!! Two tube stations very close by. The hotel is very clean and the staff is very friendly!
Stayed 7 nights in Mar 2024
Response from The Grand at Trafalgar Square on 21 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Maribel, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT location. Close to 2 Tubes (subways) Big Ben, The London Eye, Buckingham Palace, Westminester Abbey..all these places we walked to. 24hr hot chocolate and coffee area...my son loved the complementary hot chocolate. This is the Hotel to stay if your first time in London.
Stayed 4 nights in Mar 2024
Response from Guest relations on 19 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Karel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel less than 50m from Trafalgar sqr! The staff was friendly and attentive, the rooms were spacious and clean with a beautiful view of the street.
Stayed 2 nights in Mar 2024
Response from Guest relations on 19 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest relations on 19 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel location is fabulous . We arrived too early for check in but the staff were very accommodating , we went into the lounge for a coffee before we started exploring . We were within walking distance to The Eye , Big. Ben and much more . The hotel room was clean and spacious . No complaints at all
Stayed 6 nights in Feb 2024
Response from The Grand at Trafalgar Square on 16 Mar 2024
Thank you for taking the time to review us Cynthia. We are delighted to hear that you enjoyed your stay with us and that you found our team to be very accommodating. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

8/10 Good

Yacov

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lobby and public areas But very very basic room
Stayed 2 nights in Mar 2024
Response from Guest realtions on 12 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

roberta ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel.Walking distance to many attractions. Very comfortable bed. Great buffet breakfast,and the staff was very nice and helpful. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Guest relations on 12 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Limi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff. Special thanks to Nalin for ensuring we had a great stay!
Stayed 3 nights in Mar 2024
Response from The Grand at Trafalgar Square on 9 Mar 2024
Thank you for taking the time to review us Limi. We are delighted to hear that you enjoyed our great location and that you found our team to be helpful, especially Nalin. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 4 nights during our first trip to London. The staff was amazing and very helpful. The location was great, as we could walk to many of the attractions. We would definitely stay here again!
Stayed 4 nights in Mar 2024
Response from The Grand at Trafalgar Square on 9 Mar 2024
Thank you for taking the time to review us Danielle. We are delighted to hear that you enjoyed your stay with us and that you found our team to be amazing and very helpful. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Grand at Trafalgar Square on 3 Mar 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, comfortable and quiet, and the price is very reasonable.
Stayed 3 nights in Feb 2024
Response from The Grand at Trafalgar Square on 27 Feb 2024
Thank you for taking the time to review us Thomas. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back at the Grand in the near future. Kind Regards, Grand Team.

10/10 Excellent

Lynda

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from The Grand at Trafalgar Square on 24 Feb 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

6/10 Okay

shirley

Travelled with partner
Great location in Trafalgar square, clean hotel. Room a little dated, bathroom small, one side of the bed less than a foot from the curtain- poor design. Sheets felt scratchy not soft.
Stayed 1 night in Feb 2024
Response from The Grand at Trafalgar Square on 24 Feb 2024
Thank you for your feedback Shirley. We take pride in our services so it was disappointing to hear that you found the some aspects to be lacking. We work hard to ensure guests have an amazing stay, and we will renew our efforts in this regard moving forward. We do hope you will again consider us for a future trip to London for the outstanding value we offer right in the heart of Central London

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic customer service even at their busiest time if the year.
Stayed 5 nights in Dec 2023
Response from Guest relations on 21 Feb 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cracking 3 nights. We always atay around this area and this has become our firm favorite. Really comfy bed, spacious room, great having a decent size kettle and small kitchen area. Nice residents lounge area to get coffee and tea. A nice feature is the availability of ice and chilled water with bottles provided on each floor. Stay at hotel's twice this price which do not offer this. We will return
Stayed 3 nights in Feb 2024
Response from The Grand at Trafalgar Square on 19 Feb 2024
Thank you for taking the time to review us Shirley. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand team.

10/10 Excellent

lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for theatres and sightseeing
Stayed 1 night in Feb 2024
Response from Guest relations on 16 Feb 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay very central and convenient to all the attractions.
Stayed 2 nights in Feb 2024
Response from The Grand at Trafalgar Square on 13 Feb 2024
Thank you for your review Gerard! We are delighted you found us so central to all the attractions. We do hope to welcome you back again on your next trip to London!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with a fantastic business center! Some of the rooms are a little claustrophobic but I’ve stayed there multiple times and there are a wide variety of options as far as rooms go. The staff is very friendly and helpful.
Stayed 4 nights in Feb 2024
Response from The Grand at Trafalgar Square on 10 Feb 2024
Thank you for taking the time to review us Stephanie. We are happy to hear that you enjoyed your stay this time as well and that you found our team to be very friendly and helpful.. We love to hear about our guests receiving great service. We look forward to welcoming you back to the Grand in the near future.Kind Regards,Grand team.

10/10 Excellent

Neil

Stayed 4 nights in Feb 2024
Response from The Grand at Trafalgar Square on 23 Mar 2024
Thank you for choosing The Grand, and for taking the time to leave an excellent rating - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and lovely front staff
Stayed 1 night in Feb 2024
Response from Club Quarters Trafalgar Square on 7 Feb 2024
Hello Mary,Thank you for taking the time to review us. We are delighted to hear that you had a lovely stay and that you found our team to be lovely. We look forward to welcoming you back to the Grand in the near future.Kind regards,Grand team.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! If we return to London we will certainly book at The Grand Trafalger.
Stayed 4 nights in Feb 2024
Response from The Grand at Trafalgar Square on 7 Feb 2024
Thank you for your review Diane! We are delighted to hear you had a wonderful stay. We do hope to welcome you back again on your next trip to London!

6/10 Okay

Alison

Travelled with partner
The property is in a great location, but over priced for what you get. We paid for a club room, it was small for 2 people with luggage. The air con/heating units is excessively loud, we tried 2 different rooms and they were both the same, so we just decided not to use it and put on warmer clothes. I’d probably look for somewhere different next time now that I know my way around London.
Stayed 3 nights in Jan 2024
Response from The Grand at Trafalgar Square on 7 Feb 2024
Thank you for your feedback Alison. We take pride in our services so it was disappointing to hear that you found the some aspects to be lacking. We work hard to ensure guests have an amazing stay, and we will renew our efforts in this regard moving forward. We do hope you will again consider us for a future trip to London for the outstanding value we offer right in the heart of Central London

10/10 Excellent

Chetan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. Staff is very courteous, helpful and polite. Great location!!
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 3 Feb 2024
Hello Chetan,Thank you for taking the time to review us. We are happy to hear that you enjoyed our location and that you found our team to be helpful and polite. We love to hear about our guests receiving great service.We look forward to welcoming you back to the Grand in the near future.Kind regards,Grand team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very courteous and helpful. Location was excellent.
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 2 Feb 2024
Thank you for your feedback Susan! We are delighted to hear that you enjoyed our location and found our team to very courteous and helpful. We love to hear about our guests receiving the best service.We hope to welcome you back again on your next trip to London.

10/10 Excellent

Gayle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy walk to lots of things.
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 1 Feb 2024
Thank you for your review Gayla! We are delighted you found us so central to lots of atractions. We do hope to welcome you back again on your next trip to London!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 31 Jan 2024
Thank you for your review Gayla! We are delighted to hear that you enjoyed your overall stay.We do hope to welcome you back again on your next trip to London

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to see all in London. Shout out to Nalin for his exceptional service and advice
Stayed 3 nights in Jan 2024
Response from The Grand at Trafalgar Square on 31 Jan 2024
Thank you for your wonderful feedback Neil. We are delighted to hear that you enjoyed our perfect location and overall stay and thank you for such kind words, especially towards Nalin! We do hope to welcome you back again on your next trip to London.

10/10 Excellent

Chetan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Jan 2024
Response from The Grand at Trafalgar Square on 31 Jan 2024
Thank you for your feedback Chetan! We are delighted to hear that our team members were very helpful. We love to hear about our guests receiving the best service.We do hope to welcome you back again on your next trip to London.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, we stayed in the Superior room with kitchenette this room is spacious compared to other places in this area, the beds were comfortable, the room was very quiet and everything was clean, the staff were very friendly and loved the complimentary on site washing machine and dryer facility you can use yourself which was very useful after 3 weeks of travelling and a lot of other places in the area don’t have this, highly recommend.
Stayed 4 nights in Jan 2024
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for your wonderful feedback Cindy! We are delighted to hear that you enjoyed our excellent location and overall stay. We do hope to welcome you back again on your next trip to London.

10/10 Excellent

Alberto, Fargo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. There was a yoga mat inside the room
Stayed 2 nights in Dec 2023
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for your wonderful review Alberto! We are delighted to hear that you enjoyed your stay with us. We do hope to welcome you back again on your next trip to London.

8/10 Good

David Mark

Liked: Staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again on your next trip to London!

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Grand at Trafalgar Square on 21 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

10/10 Excellent

Athena

Travelled with family
Liked: Amenities
Great location friendly staff, we really enjoyed our stay
Stayed 3 nights in Jan 2024
Response from The Grand at Trafalgar Square on 12 Jan 2024
Thank you for your wonderful review Athena! We are delighted to hear that you enjoyed our great location and overall stay.We do hope to welcome you back again on your next trip to London.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 11 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

10/10 Excellent

Ruth

Travelled with family
Liked: Property conditions & facilities
Love this hotel. We've stayed several time, but not recently as it had become more expensive. However, they were offering some cheaper deals in the winter, and it was great to be back. Staff are lovely; rooms are great, and the location is perfect. I keep meaning to ask where they get their pillows, because they are the most comfortable ones i have ever come across!
Stayed 2 nights in Jan 2024
Response from The Grand at Trafalgar Square on 10 Jan 2024
Thank you for your wonderful review Ruth! We are delighted to hear that you love us and enjoyed each time you stayed with us.We do hope to welcome you back again on your next trip to London.

8/10 Good

Robelle

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 10 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

6/10 Okay

Keith

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from The Grand at Trafalgar Square on 10 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

10/10 Excellent

Jon Paul

Stayed 1 night in Jan 2024
Response from The Grand at Trafalgar Square on 10 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again on your next trip to London!

6/10 Okay

Jason

Stayed 1 night in Dec 2023
Response from The Grand at Trafalgar Square on 26 Jan 2024
Thank you for choosing The Grand, and for taking the time to rate us - both are greatly appreciated and we look forward to welcoming you back again one day

8/10 Good

Xenia

Travelled with family
Liked: Staff & service, amenities
Location was great and staff was helpful with requests. I wouldn’t consider this a 4 star hotel though. The property definitely needs to be updated and some of our bedding was dirty upon arrival. Solid stay overall.
Stayed 3 nights in Dec 2023
Response from The Grand at Trafalgar Square on 4 Jan 2024
Thank you for your review Xenia, however we were disappointed to hear that our decor was not to your personal taste. Please be assured we will use your feedback as part of our ongoing efforts to improve our services as we work with passion to make each guest's stay perfect!

10/10 Excellent

Jane

Very good location good hotel good staff
Stayed 6 nights in Dec 2023
Response from The Grand at Trafalgar Square on 31 Dec 2023
Thank you for your feedback Jane! We are delighted to hear that you enjoyed our central location and overall stay. We hope to welcome you back again on your next trip to London.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the underground stations as well as many main points of interest. Prime location.
Stayed 7 nights in Dec 2023
Response from The Grand at Trafalgar Square on 31 Dec 2023
Thank you for your feedback Erin! It is lovely to hear that you enjoyed our prime location and overall stay. We hope to welcome you back again on your next trip to London.

10/10 Excellent

Dustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location and a nice hotel to stay in London!
Stayed 7 nights in Dec 2023
Response from The Grand at Trafalgar Square on 31 Jan 2024
Thank you for Dustin! We are delighted to hear that you enjoyed our perfect location and overall stay. We do hope to welcome you back again on your next trip to London.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Response from The Grand at Trafalgar Square on 30 Dec 2023
Thank you for taking the time to review us Donna. We are happy to hear that you enjoyed our wonderful location and overall stay. We look forward to welcoming you back to The Grand in the near future.

10/10 Excellent

Miriel

Liked: Amenities
Easy check in. Close to many of the main attractions. Great beds and shower.
Stayed 1 night in Dec 2023
Response from The Grand at Trafalgar Square on 30 Dec 2023
Thank you for your feedback Miriel! It is lovely to hear that you enjoyed our central location and overall stay. We hope to welcome you back again on your next trip to London.